Brand Marketing Manager

Tin Can

ABOUT TIN CAN Tin Can is building a safer, simpler way for kids to connect — without smartphones. We’re creating screen-free, delightful devices and services that let families call the people who matter most, free from the noise of today’s digital world. We’re building a bold, authentic, nostalgic, and kinda quirky brand that resonates with folks who want something simpler & better for their kids than the tech-infused lives we’re currently living (and who have a sense of humor about it). As we scale up the team to support our mission, we’re ready to bring on a Workplace Experience Coordinator to help make sure our office runs without a hitch and our physical environment embodies the fun of Tin Can’s brand. THE ROLE We’re a ~30-person team looking for a warm, reliable, and detail-oriented office coordinator to keep our workspace running smoothly day to day. You’ll own the practical side of office life — supplies, facilities, vendor relationships, and the small things that make a big difference to how the office feels. You’ll also play a supporting role on people-facing moments like new hire onboarding, candidate visits, and team event planning. This is a hands-on, in-office role well suited to someone who genuinely enjoys making other people's day better. You notice the small details, anticipate needs before they're asked, and take pride in creating an environment where employees and guests feel welcomed and cared for. You take pride in keeping things stocked, organized, and running well. You bring the same care to coordinating a team happy hour as you do to managing a vendor renewal. You don’t need a lot of direction — you need context and trust, and you take it from there. WHAT YOU’LL DO * Own all office supplies, snacks, and beverages — track inventory, place orders, and manage vendor relationships to keep things stocked without overspending * Manage incoming mail and packages — manage our secure entrance, receive, sort, log, and route deliveries to the right people promptly * Supervise our daily cleaning staff — set expectations, handle scheduling, and be the point of contact for any issues * Do daily walkthroughs to keep common areas, bathrooms, and kitchens sparkling and guest-ready between cleanings (restocking, emptying trash, tidying shared spaces) * Own relationships with building management, utilities companies, and other office vendors — fielding issues and renewals * Own new hire desk setup — coordinate with IT/Ops to ensure equipment and supplies are ready, and make sure day one feels seamless * Greet visitors — from interview candidates to investors — get them settled, and make sure they’re in the right room at the right time * Help plan and coordinate team happy hours and events (~2x per quarter) — venue sourcing, logistics, food and drink, and day-of execution * Provide light scheduling and logistics support for leadership as needed * Own office documentation: emergency procedures, visitor policies, vendor contacts, and onboarding guides WHAT WE’RE LOOKING FOR * 2+ years in an office coordinator, administrator, or ops support role or 4+ years in a high volume hospitality role * Highly organized with strong attention to detail — you track the small stuff so it doesn’t become a big thing * A positive, calm, can-do attitude when things go sideways * A knack for creative problem solving and bias for action * Comfortable managing multiple vendors and moving parts at once * Clear, warm communicator — written and in person * Proactive by default — you notice things and fix them without waiting to be asked * Familiarity with tools like Slack and Google Workspace is a plus * Experience at a startup or fast-growing company is a plus WHY JOIN TIN CAN * We’re building tech that protects childhood: We’re on a quest to give kids a more analog childhood — one with real conversations, real connection, and way less screen time. No doomscrolling, data mining, or dopamine traps — just a simpler, better way for kids to stay in touch. This is a rare opportunity to be part of something that truly matters. * A role with real ownership: You’ll have clear responsibility over how our office runs, with the trust and support to make it your own. We’re not looking for someone to follow a checklist — we’re looking for someone who takes pride in the environment they help create. * Small, high-trust team: Every company says “team,” but at Tin Can it means something different. We’re a small, mission-driven group that genuinely has each other’s backs — professionally and personally. You’ll be joining a tight-knit crew where your contributions are noticed and valued from day one. * A place that takes culture seriously: Team events, thoughtful onboarding, a clean and well-stocked office — these things matter to us. You’ll be the person who makes them happen, and we’ll appreciate it. This isn't a traditional office administrator role. We see this person as the host of our workplace. You'll be the first face candidates, investors, partners, and new employees meet, and you'll shape the experience they have every time they walk through our doors. If creating welcoming, memorable experiences is something you naturally do, we'd love to meet you. This is a full time, in person position from our Belltown, Seattle office.

Concentric

Are you interested in joining an organization with a global reach? In a world of shifting threats, Concentric is your trusted ally. Powered by elite professionals from military, government, and intelligence backgrounds. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, Concentric may be the organization you’ve been searching for! Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts.   Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, and we do this by following these core values:    Integrity – Collaboration - Relationships – Excellence – Creativity - Results   Join Us, Concentric - "Your World Secured" We are currently looking to hire a temporary SOC Operator to join our team embedded with our client in Seattle! This position requires working onsite at our client's Headquarters in Seattle, WA.  *This is a full-time, temporary position up to 4 months with the possibility of extension based on client needs.  JOB DESCRIPTION We are seeking a skilled security professional to join our Security Operations Center (SOC) as a SOC Operator. The SOC Operator is responsible for assisting personnel with all concerns that pertain to safety and security for locations around the globe. This role requires the ability to operate at the tactical and operational levels, managing and supporting highly confidential operations. The SOC Operator will utilize an integrated security platform, including CCTV, access control, and alarm systems, to analyze and communicate potential threats to people, property, and brand assets. The SOC Operator will utilize analytical skills, attention to detail, and the ability to remain calm under pressure, all under the guidance of the SOC Supervisor in a 24/7 environment. RESPONSIBILITIES * Review CCTV footage, investigate alarms, and respond by sending a security patrol or alerting Fire services or Police as needed. * Assist employees with all concerns that pertain to client safety and security * Monitor travel safety and security of the client’s employees * Notify and coordinate corporate response by distribution of advisories and other communications * Intake, triage, and respond to active security incidents * Notify senior managers and partner teams of relevant security incidents, often seeking guidance that informs subsequent step actions in support of the security response  * Author, review, and publish security incident case products * Engage with response stakeholders to dispatch local security resources, collect and share information, and document incident details * Manage multiple area access management security workflows crucial to operational success * Provide back-up, support, and on-call function as needed * Perform other related duties and special projects as required * Gather and prepare reports on individual and team performance metrics * Conduct ongoing review of multiple systems and sources to detect potential risks and proactively audit access control system connections to identify potential misconfigurations * Cultivate an intimate understanding of space functions, owners, and occupying organizations that will allow the applicant to apply the principle of least privilege (PoLP) to individual permissions REQUIRED QUALIFICATIONS * High school diploma or equivalent required * Associate’s degree or 3 years of equivalent work experience in the Military, Law Enforcement, Government, and/or Corporate Security * Strong Customer Service skills * Excellent written and verbal communication skills * Ability to read, write, and speak clearly in English * Strong team player * Flexibility to work all shifts, and willingness to assist the team with overtime when needed * Proficient in Microsoft Windows and Office Suite * Able to analyze both qualitative and quantitative metrics * This is a full-time on-site position. Days and hours of work are Monday through Sunday, hours based on team size and historical alarm volume data trend analysis. Evening and weekend work may be required as job duties demand * Must be able to legally work in the country where this position is located without visa sponsorship * Must be a U.S. Citizen * Must pass the Basic Operator Course Exam PREFERRED QUALIFICATIONS * Prior experience in a Security Operations Center, TOC, or similar * Bachelor’s degree in Emergency Management, Political Science, Criminal Justice, or related * Experience with security systems, including alarm monitoring, electronic access control, and CCTV * Ability to multitask in a fast-paced, at times stressed work environment * Lenel access level management skills * Comfortable with a high-tech work environment and constant learning of new tools and innovations * Data entry or coding skills. * Root cause analysis skills COMPENSATION & BENEFITS * The HSA medical plan covers 100% of the premium for employee-only coverage. The PPO medical plan requires an employee contribution for employee-only coverage. For both plans, Concentric covers a substantial portion of the premium for dependents. * Concentric also offers an HSA employer contribution * Medical FSA * Employer-paid insurance: life, STD, LTD, and AD&D  * 401 (k) including employer match  * 7 paid holidays  * Paid leave (vacation, sick, parental) * Annual Health & Wellness Benefit * Pet Insurance * National discount employee program * Employee Assistance Program for personal needs * Credentity Protection - Eclipse Digital Protection by Concentric * Free access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate. * Dedicated Security and Intelligence Training Programs for Professional Development * Coaching and Mentoring Opportunities Seattle, Washington Pay Range $35—$35 USD Concentric and SPS Global acknowledge the systemic barriers in the security industry and recognize that removing those barriers will require a collaborative and conscious effort. Concentric and SPS Global are committed to programs and initiatives that promote diversity, equity, and inclusion, enhancing our organization and the broader community. We are creating a diverse environment and are proud to be an equal opportunity employer. We encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.  Concentric Advisors and SPS Global are committed to protecting the privacy and security of all applicants who submit personal information to us. You can access our GDPR and CCPA policy by clicking the GDPR button at the bottom of our career page.

Tin Can

ABOUT TIN CAN Here at Tin Can, we’re working to give kids the social independence we had growing up - without smart phones. We’ve built a modern remix of the classic home phone, running on a private network with safety-first features, thoughtful design, and a few delightful surprises along the way. THE ROLE As we scale to hundreds of thousands of households, customer experience isn’t just a function - it’s a core part of our product. We’re looking for a technical support expert to join our Customer Experience team to handle end to end troubleshooting with customers during hardware set up, account activation, and connection journey while making sure every interaction feels human, calm, and confidence-building for families. The Technical Customer Experience Specialist is a support role responsible for delivering high-quality, friendly, empathetic, and technically accurate assistance across all customer communication channels. You will manage escalated inquiries, troubleshoot device and account issues, maintain time-sensitive SLAs, and contribute to continuous improvement of our support systems and processes. This role requires strong written communication skills, comfort with technical troubleshooting, and the ability to operate calmly in a fast-paced, high-volume environment. KEY RESPONSIBILITIES * Serve as a direct point of contact for escalated technical customer inquiries across email, SMS, social DMs, and phone calls * Diagnose and resolve issues related to device activation, account setup, VoIP network connectivity, router related setup challenges, and user permissions using incomplete or evolving information * Deliver responses that are clear, accurate, concise, and aligned with Tin Can’s brand voice and customer experience standards * Use sound judgment in balancing customer experience, operational constraints, and urgency * Identify patterns in the queue to escalate trends, bugs, or workflow gaps * Update, refine, and expand response templates, macros, and internal and external knowledge base content to ensure accuracy and tone consistency * Identify repetitive or manual tasks suitable for automation and collaborate with the team to streamline them * Provide support interactions that feel human, empathetic, and personalized—celebrating user milestones and turning problem-solving moments into positive experiences What We’re Looking For * Previous experience supporting consumer hardware or consumer tech products * Familiarity with troubleshooting networking or device-activation workflows * Excellent verbal and written communication skills, with the ability to simplify complex technical concepts for non-technical audiences * Experience delivering exceptional customer support via email, chat, or phone * Technical curiosity and ability to learn new platforms quickly * Comfort acknowledging uncertainty and proactively seeking answers (“I don’t know yet, but I’ll find out.”) This is a full-time, hybrid role on a Friday-Tuesday schedule, with Friday-Sunday remote and Monday-Tuesday in office from our Belltown, Seattle headquarters.