Technical Customer Experience Specialist

Twitch

ABOUT US Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X,  and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process. ABOUT THE ROLE The role of CX Specialist at Twitch is multifaceted and crucial to the organization's customer experience strategy, as you will serve as the foundation and connective tissue between the organization and the community, bridging the gap between Twitch and its users.  With Amazon's customer obsession philosophy we are bolstering our Community Support team to provide excellent service to all of our community members, whether they be creators, customers, developers, or viewers. In this role you will be focusing on addressing a wide range of complex and high-touch user issues by leveraging your expertise in order to enhance the overall customer experience, contribute to strategic initiatives, and ensure that the voice of the user is consistently represented with product and engineering teams. Alongside other Specialists around the world, you will be an essential element of Community Trust's efforts to foster a thriving, creative Twitch. As a CX Specialist, you will review and resolve support requests using a variety of software tools to navigate user accounts, research and review policies, and communicate solutions to our community in a fun environment. Twitch has a positive, diverse, and supportive culture — Our global team is constantly iterating, solving problems, and working together to empower people around the world to better the Twitch community and connect in meaningful ways. You can work in San Francisco, CA, Irvine, CA, Seattle, WA or New York, NY. YOU WILL: * Maintain a positive, customer-focused attitude * Effectively resolve customer inquiries * Meet service level agreements set by Twitch Community Experience leadership * Track issues escalated for resolution to ensure customers receive an appropriate response * Immerse yourself into the culture of Twitch, the video game industry, and our expanding repertoire of content * Identify customer needs and communicate them with the relevant teams * Work with product teams to monitor performance of products and corresponding support metrics * Leverage AI tooling and programs such as Data analysis tools to build efficiencies and streamline workflows * Uphold company values and aim to always improve the platform and community experience * Be an important contributor to the Community Experience operations and will report to CX leadership YOU HAVE: * 1-2 years of relevant experience in customer support, technical support, or content moderation for a web-based application * Excellent written and verbal communication skills  * Critical thinking skills to determine customer needs and provide solutions * Proficiency with Salesforce or comparable CRM, JIRA, G Suite, GitHub, Slack, and broadcasting software * Ability to evaluate information, draw conclusions, and multitask * Organized, detail-oriented, and adaptable in fast-paced environments * Familiarity with data analysis tools, or AI-assisted workflows used to identify trends, investigate risk, and improve operational efficiency BONUS POINTS * Experience as a broadcaster or native member of the Twitch community * Previous employment at a games industry or live streaming platform company PERKS * Medical, Dental, Vision & Disability Insurance * 401(k) * Maternity & Parental Leave * Flexible PTO * Amazon Employee Discount Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.  Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.  Job ID: TW9217 The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. US, WA, Seattle - Annually $80,400—$104,900 USD US, CA, San Francisco - Annually $70,800—$115,400 USD US, NY, New York - Annually $66,300—$115,400 USD US, CA, Irvine - Annually $70,800—$104,900 USD Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.

Phoenix Contact

Job Summary The Field Application Engineer (FAE) will provide technical, hands-on expertise to support all business opportunities for Phoenix Contact products and applications directly associated with the automation, control and networking portfolio used within the industrial automation and electronics industry. The Field Application Engineer will collaborate with regional sales managers, strategic account managers, sales engineers, account development specialists, channel, and field application engineering teams, to utilize a consultative approach with all customers to support their individual needs and expand market penetration. This role plays a pivotal part in the development and expansion of all accounts, through automation, control and networking sales growth and specifications.  Responsibilities * Increase annual sales revenue across all products directly associated with the automation, control, and networking portfolio at customer accounts. These products include but are not limited to ethernet products (wired or wireless), safety, controllers, IO, HMIs, IPCs and engineered solutions. * Work in coordination with local Phoenix Contact sales team utilizing joint sales activities, trainings, and mutual action plans to advance the sales of above-mentioned products. * Act as the local technical representative for the above-mentioned products and support the sales team in power-related technical matters. * Act as the regional marketing specialist developing sales tools, collateral and driving campaigns. * Serve as the “voice of the customer” providing insight for expansion of product lines or new focus industries. * Drive value-added applications and engineered solutions. * Meet/exceed territory sales quotas as established by the RSM and/or Vice President - Field Sales. * Be proficient in BASE selling skills and implement to build strong customer relationships. * Develops and maintains strong relationships with potential clients, partners, and other stakeholders to facilitate new business and sustain growth. * Maintain and update CRM systems with accurate client information. Fully utilize the CRM as a communication, reporting, measurement, and tracking tool to enhance productivity. * Effectively communicate with the entire Phoenix Contact team, both verbally and written. * Be proficient in and drive the use of all sales tools provided to support local markets. * Active involvement in industry-related associations. * Proactively utilize all resources and sales tools to maximize productivity, responsiveness, and customer delight. * Continue personal development through an effective skill-building program as determined by the RSM, Director of Sales, and/or the Harrisburg Training Department. * Demonstrate technical competence on all products/solutions within area of focus. * Provide reports to RSM as required. * Deliver presentations and hands-on demonstrations of Phoenix Contact automation, control and networking products, applications, and technology for the purpose of product sales. * Develop and maintain a working knowledge on all Phoenix Contact automation, control, and networking products/solutions. * Other duties as assigned. Qualifications * Four-year college degree. Technical discipline preferred and/or equivalent industry experience. * 3 years minimum sales or marketing experience with automation and industrial control products. * Ability to work independently from home office and communicate effectively with colleagues with limited supervision. * Excellent oral/written communication and presentation skills. * Self-motivated with the ability to learn and adapt quickly. Essential Job Functions * Must be able to travel via airplane. * Must have a valid driver’s license and be able to travel via automobile for up to six hours at a time. * Must be able to lift a minimum of 50 lbs. * Must be able to travel overnight 40%+ or as dictated by assigned territory. * Comply with company dress code guidelines. * Punctuality is required. * Regular and on-time attendance. Perks & Benefits Phoenix Contact offers a generous benefits package that includes medical, dental, and vision coverage, 401k matching, bonus plan and a generous time off package. There are also a wide variety of additional benefits available including 16 weeks fully paid maternity leave & 10 weeks fully paid paternity leave, auto allowance, life insurance, short & long-term disability, assistance, and more! Base salary: $115,000 - $145,000. Compensation information is made available in good faith. Phoenix Contact USA reserves the right to adjust ranges based on candidate’s experience, location and internal & external equity.  Phoenix Contact is committed to the diversity of our employees. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you need special accommodations to access job openings or to apply for a job, please call 717-944-1300 between the hours of 8 AM and 5 PM, Eastern Standard Time, Monday – Friday or email HR@phoenixcontact.com.   ---------------------------------------------------------------------------------------------------------------------------------- Notice to Staffing Agencies, Placement Services, and Professional Recruiters: Phoenix Contact has an internal Staffing Department. Recruiters are hereby specifically directed NOT to contact Phoenix Contact employees directly in an attempt to present candidates. Phoenix Contact will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Phoenix Contact, including unsolicited resumes sent to a Phoenix Contact mailing address, fax machine or email address, directly to Phoenix Contact employees, or to Phoenix Contact’s resume database will be considered Phoenix Contact property. Phoenix Contact will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Phoenix Contact will consider any candidate for whom a Recruiter has submitted an unsolicited resume to have been referred by the Recruiter free of any charges or fees. Phoenix Contact will not pay a fee to any Recruiter that does not have a signed Phoenix Contact contract in place specific to the position for which the resume was submitted. Recruiting vendor agreements will only be valid if in writing and signed by Phoenix Contact's Head of People & Organization or his or her designee. No other Phoenix Contact employee is authorized to bind Phoenix Contact to any agreement regarding the placement of candidates by Recruiters. By submitting a candidate to Phoenix Contact, recruiters agree to be bound and comply with this policy.

Aurelian

ABOUT AURELIAN Aurelian builds AI tools that help 911 centers handle more with less, so telecommunicators can stay focused on what matters most and communities get the response they need. AVA is a conversational AI agent that answers non-emergency calls; the agent routes, triages, and resolves the calls without any human intervention. By handling administrative calls like noise complaints, lost dogs, and parking inquiries, AVA eliminates hold times and lets call-takers focus their energy on actual emergencies. CORA supports call-takers on the calls that matter most. CORA is an on-screen assistant that delivers real-time SOP checklists, smart reminders, and contextual guidance as an emergency call unfolds, so dispatchers stay calm, consistent, and confident when every second counts. When AVA detects an emergency mid-call, it transfers the caller to a telecommunicator and passes along the caller details, location, incident type, and key statements directly into CORA. The call-taker never starts from scratch. The problem we're solving is serious. The average emergency communications center is 30% understaffed nationwide. Staffing shortages drive burnout and attrition, which makes the shortage worse. Meanwhile, 60-80% of the calls coming in aren't even emergencies at all. Aurelian addresses both sides of that equation: AVA reduces unnecessary call volume, and CORA makes every emergency call more manageable for the people handling it. Aurelian is live in centers across the country, answering thousands of non-emergency calls every day, and is backed by New Enterprise Associates and Y Combinator. Aurelian is growing rapidly; we are hiring people who want to help scale this work and make a real difference in public safety infrastructure for communities across the country. WHY JOIN US Aurelian builds state of the art, multimodal conversational AI systems that help save lives. We work directly with 9-1-1 call centers to modernize emergency response workflows - where reliability, speed, and usability aren’t “nice-to-haves,” they’re mission-critical. We’re hiring our first Product Manager. This is a high-ownership role: you won’t be handed a tidy roadmap—you’ll define and own a product area end-to-end, partner tightly with the founders and work with customers to turn operational pain into shipped product.   WHAT YOU’LL BE DOING * You will own a product area, not a single feature. * You will help define the roadmap, not execute an existing one - you will talk with customers, founders, and engineers daily to figure out what to build next and do whatever it takes to serve their needs. * You will work across every business function: You’ll work closely with engineers to prototype and ship products, marketers and AEs to figure out the right angle and pain points to highlight, and implementation specialists to strategize on rollout. Nothing is beyond your scope to drive a product to completion. WHO WE’RE LOOKING FOR * Technical Depth / Engineering Experience: You can engage with engineers as a peer - you’re able to use tools like Codex, Claude Code, etc. to quickly prototype ideas, but understand the additional steps needed to go from prototype to production. * High Ownership: You take responsibility for outcomes and push things to completion across teams. You are excited to work hard and move fast. * Customer Obsession: You genuinely like talking to customers constantly and turning those conversations into decisions and shipped product. * Strong Opinions, Loosely Held: You are strongly opinionated but are comfortable quickly shifting and adapting based on new information when presented with it. To learn more about what it's like to work at Aurelian, visit our About Us page and follow us on LinkedIn to stay up to date! We encourage you to apply even if you don’t meet every qualification listed above. We believe exceptional people come from many different backgrounds, and we’d rather connect with you than miss the opportunity. Come do the best work of your life and join us in shaping the future of critical technology that truly matters. FOR FULL-TIME ROLES, AURELIAN OFFERS A VARIETY OF BENEFITS, INCLUDING: * Comprehensive Medical, Dental, Vision & Life insurance * 401(k) * Unlimited PTO * Company-wide offsites * Equipment stipend * Relocation assistance * Daily delivered lunches (on us) * Office in Seattle * Start-up Equity