Director, Program Management [Retail COE Selection]

Director, Program Management [Retail COE (Center of Excellence) Selection]

Coupang

회사 소개  쿠팡은 고객 감동 실현을 위해 존재합니다. 고객들이 "쿠팡 없이 그동안 어떻게 살았을까?" 라고 말할 때, 비로소 우리의 미션을 실현하고 있음을 알 수 있습니다. 고객들의 쇼핑과 식사, 생활 전반을 편하게 만들겠다는 유일한 집념으로 쿠팡은 수억 달러 규모의 커머스 산업 전반의 혁신을 이끌고 있습니다. 쿠팡은 가장 빠르게 성장하는 리테일 기업 중 하나로, 국내 커머스 업계에서의 독보적인 입지와, 고객 신뢰를 구축했습니다.     쿠팡은 스타트업 문화를 기반으로 한 글로벌 대형 상장사라고 자부합니다. 이것이 창립 당시의 기민함을 유지하며, 신규 서비스를 끊임없이 출시하며 비즈니스를 확장해 나가는 우리의 성장 동력입니다. 쿠팡의 모든 임직원에게는 기업가 정신을 갖추고 새로운 혁신과 이니셔티브를 추진할 수 있는 기회가 주어집니다. 주저 없이 일에 뛰어들어 성과를 이루고자 하는 과감성이, 바로 쿠팡이 일하는 방식의 본질입니다. 쿠팡에서는 여러분 자신, 동료, 팀 그리고 회사 전체가 매일 성장하는 모습을 목격할 것입니다.    쿠팡의 모든 직원은 커머스의 미래를 만들겠다는 쿠팡의 미션에 진심입니다. 우리는 고객의 문제를 해결해 나가고, 전통적인 관념과 통념에 맞서며 실현 가능한 한계를 뛰어넘고 있습니다. 고가용성 (always-on) 과 최첨단의 앞선 기술 (high-tech), 초연결사회 (hyper-connected world) 에서의 놀라운 업무 경험을 원하신다면, 지금 바로 쿠팡에 합류하세요.     직무 소개  Retail COE Business Leader는 Coupang Retail(Rocket Delivery) 비즈니스의 핵심 리더로서, 고객 중심 End-to-End Selection 전략을 수립·실행하고 이를 전사적으로 확장 가능한 프로세스 및 시스템으로 정착시키는 역할을 수행합니다. 본 역할의 주요 목표는 다음과 같습니다. 1. 시장 및 고객 지표에 기반한 고객 중심 Retail Selection 전략 수립 2. 카테고리 단위로 전략을 실행 및 정착 3. 전 카테고리에 적용 가능한 지속 가능하고 확장성 있는 Selection 운영 체계 구축 이를 위해 고객 인사이트, 상품 세그먼트, 소싱/공급사 전략을 유기적으로 연결하고, 크로스펑셔널 파트너십을 통해 실행력을 확보하며, 세계적 수준의 End-to-End BI 및 시스템 역량을 구축합니다.   업무 내용  * 고객 인사이트를 출발점으로, 상품 세그먼트 및 소싱 전략(온라인/오프라인, 공급사 유형, 국내/해외 등)을 연계한 고객 중심 Selection 전략 설계 * Selection 전략을 Retail 카테고리 비즈니스 팀에 구체적인 Input Metric 목표와 함께 배포하고,성과 추적 및 피드백 루프를 통해 현장 전략을 지속적으로 개선 * Coupang Retail 전반에 적용 가능한 E2E Selection 실행 솔루션 구축 * E2E Selection 품질 평가 프레임워크 * 복잡한 비즈니스 문제를 구조적으로 분해·분석하고, 임원 및 고위 이해관계자와의 협업·협상을 주도 * 우수 인재를 채용하고 육성하여, 신규 비즈니스 개발·출시·운영이 가능한 차세대 리더십 파이프라인 구축   자격 요건  * 학사 학위 이상, 비즈니스 / 고객 인사이트 분야 15년 이상 경력 이상인 분 * P&L을 포함한 비즈니스 End-to-End 운영 경험을 보유한 Hands-on 리더십 보유 한 분 * 리테일 및 이커머스 시장에서 글로벌/로컬 주요 브랜드와의 전략적 파트너십 및 협상 경험 있는 분 * 강력한 분석 역량을 기반으로 조직에 영향력을 행사한 경험 있는 분 * 팀 빌딩, 직속 부하 채용 및 조직 운영 경험 있는 분   우대 사항  * 고객 만족을 최우선 가치로 두고 기존 관행을 혁신한 경험 한 분 * 기술 및 시스템화에 대한 관심과, 업무 단순화/자동화를 주도한 경험 한 분 * 임원 대상 문서 작성 및 커뮤니케이션에 능숙한 탁월한 커뮤니케이션 역량 보유 한 분     전형 절차 및 안내 사항  * 전형 절차  * 서류전형 - 전화면접 - 대면(화상)면접 – 최종 합격 * 전형절차는 직무별로 다르게 운영될 수 있으며, 일정 및 상황에 따라 변동될 수 있습니다. * 전형 일정 및 결과는 지원서에 등록하신 이메일로 개별 안내 드립니다.  * 참고 사항  * 본 공고는 모집 완료 시 조기 마감될 수 있습니다. * 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다. * 취업 보호 대상자(보훈대상자, 장애인 등)는 관련 법률에 따라 채용우대를 받을 수 있습니다. * 직급과 담당 업무 범위는 후보자의 전반적인 경력과 경험 등 제반사정을 고려하여 변경될 수 있습니다. 이러한 변경이 필요할 경우, 최종 합격 통지 전 적절한 시기에 후보자와 커뮤니케이션 될 예정입니다. * 채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다.  * 고용형태는 정규직으로 수습기간 12주를 포함합니다. 단, 업무상 필요한 경우에는 상기 수습기간을 적용하지 않거나 단축 또는 연장할 수 있습니다 개인정보 처리방침    * 쿠팡 그룹은 입사지원자 개인정보 처리방침(아래 링크)에 따라 귀하의 개인정보를 수집하여 처리합니다. https://www.coupang.jobs/kr/privacy-policy    서류 반환 정책    1. 본 고지는 『채용절차의공정화에관한법률』 제11조제6항에 따른 것 입니다.  2. 당사 채용에 응시한 구직자 중 최종 합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다. 3. 위2항 본문에 따라 채용 서류 반환 청구를 하는 구직자는 채용 서류 반환 청구서 [채용절차의 공정화에 관한 법률 시행규칙 별지 제 3 호 서식]를 작성하여 이메일 (recruitingops@coupang.com) 로 제출하면, 제출이 확인된 날로부터 14 일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.   4. 당사는 위2항 본문에 따른 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180 일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다. 5. 단, 위 1항 내지 4항의 내용은 대한민국의 노동 관계 법령이 적용되는 경우에만 적용됩니다. 그 이외의 경우에는 적용되지 않습니다.

Director, Sales Operations & Program Management

Coupang

Company Introduction   Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.     Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.  We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”       Role Overview   This role in the Marketplace team is vital in achieving marketplace growth while delivering the best-in-class customer experience as well as seller experience. This role involves designing and implementing impactful processes and initiatives that span across various business and functional areas within Coupang. The sales operations Director will also lead the business planning, goal setting, measurement, tracking and reporting of marketplace business. The role will own rollout and adoption of key initiatives that are critical to seller acquisition and seller success on Coupang. By continually improving both supplier and internal processes, this role aims to identify gaps and drive strategic recommendations that align with Coupang’s corporate goals and objectives.   What You Will Do  Business Planning & Goal setting: * Own & drive the planning for entire marketplace business in collaboration with cross functional stakeholders to ensure the goals are aligned * Ensure there are right metrics and frameworks to measure the goals effectively Data-Driven Decision Making and Performance Tracking: * Leverage data to make informed decisions, track program performance, and identify areas for improvement. * Develop robust reporting systems and dashboards to provide insights to stakeholders and drive accountability. * Utilize seller feedback, customer feedback, market trends, and A/B testing to refine program initiatives and meet evolving business needs. * Drive right processes and business reviews to monitor the objectives on a daily/weekly/monthly basis depending on the audience Marketplace growth, new initiatives and their GTM: * Demonstrate the ability to dive deep into understanding Coupang’s products, competitive landscape, seller expectations, and customer expectations to identify areas for marketplace growth. * Innovate and drive seller focused initiatives keeping Coupang customers in mind. * Ensure a high quality GTM of any new initiatives to all relevant stakeholders and own new initiatives till they reach right levels of adoption Operational Diagnosis and Process Improvement: * Dive deep into operational processes to diagnose gaps, identify improvement opportunities, and develop recommendations for future-state processes. * Lead process improvement efforts to streamline operations, increase efficiency, and validate improvement initiatives to ensure measurable impact. * Utilize PM methodologies to optimize processes and support continuous improvement. Training & Capability Building: * Enable the sales teams with the right mechanisms and tools to improve conversion metrics across seller acquisition funnels * Train the sales teams and improve AM pitch and enable them to have a high-quality outcome oriented interactions with the sellers Sales performance & incentives * Ensure fair and unbiased lead and account assignment logics to the sales team * Drive goal setting at an AM level * Monitor and track sales performance across metrics for seller acquisition and account management teams * Create and drive efficient incentive structures for the sales team which help marketplace in meeting and exceeding goals. Project Leadership and Execution: * Lead and guide project teams across various business lines, ensuring alignment on program goals and efficient execution. * Oversee the planning, design, and delivery of strategic initiatives, monitoring project progress and reporting results to senior management. * Establish and monitor success metrics, tracking project outcomes and adjusting approaches to ensure impactful results. Cross-Functional Collaboration and Program Development: * Partner with senior business leaders across Coupang to design and implement programs that drive operational and customer experience goals. * Communicate findings effectively, ensuring actionable insights are followed through and fostering adoption through KPI-driven management. * Guide and support cross-functional teams in planning, designing, and executing end-to-end programs and processes.    Qualifications   * 10+ years of experience in program management, operations, or retail, with a strong focus on account management, sales and process improvement. * Demonstrated ability to lead complex, cross-functional projects and work effectively with senior stakeholders. * Strong analytical skills and experience using data-driven insights to inform decision-making and track program success. * Familiarity with program management tools and process improvement methodologies * Excellent communication and interpersonal skills, with a track record of influencing and leading cross-functional teams. * Experience in a fast-paced, high-growth retail, startup or e-commerce environment preferred * Fluence Mandarin and English communication skills   Recruitment Process   * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.  Privacy Notice   * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/

Senior Director, Brand Management

Coupang

Company Introduction We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.   We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.    Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.   Role Overview As our Brand Management Leader, you will play a pivotal part in Coupang’s Retail (Rocket delivery) business. With sound judgement in Retail business, you will analyze complex problems and phenomena to identify root causes and solutions, and serve as a great leader, exceptional communicator, and negotiator. In the key areas of Retail business including Brand Management, Business Planning (Program Management), and Selection Planning, you will build strategic relationships with our retail partners and set conditions for negotiations that can improve our revenue and profit, driving growth and profit of our Retail business as well as world-class customer experience. Our mission is to create a world where people ask, “how did we ever live without Coupang?”.   What you will do * Run various businesses pertaining to Retail that are not limited to a specific category.    * As a leader, provide a strategic vision for the business you run, and build and develop strategic relationships with internal/external key partners based on thorough understanding of their interests.   * With leadership rooted in strong negotiation capabilities and outstanding judgement, break down complex problems into simpler components and analyze them to conduct seamless and successful cooperation and negotiations with executives and high-level stakeholders of external retail companies.   * Show keen interest and excellent capabilities in terms of leadership, business analysis and decision making, negotiation, and operation. Set up standards for the metrics required for business operation, with an aim to deliver a world-class shopping experience. Provide and implement guidelines necessary for the overall business process ranging from sales, marketing, inventory, and P&L management.   * Achieve improvements through a systematic approach and utilize new opportunities without hesitation to drive business growth and enhance customer satisfaction.    * Hire the best talents and nurture them into future leaders who can develop, launch and run new businesses.    Basic Qualifications * Bachelor’s degree or higher and at least 15 years of experience in the field of business * Ability to provide “hands-on” leadership to solve problems based on experiences with playing a managerial role and successfully handling end-to-end aspects of a business, including P&L * Experience in establishing long-lasting relationships with top-notch global/local brands in the retail and eCommerce market and leading successful negotiations with them * Ability to influence the organization with strong and verifiable analytical skills * Experience in managing/building a team and hiring team members including your subordinate employees   Preferred Qualifications * Experience in taking on challenges and acting decisively to innovate existing practices in order to maximize customer satisfaction, which is our top priority * Interest in technologies and experience in driving an initiative to simplify tasks and bring about changes through systematization * Strong communication skills/experiences that help preparing persuasive and clear documents and providing ideas in a passionate and convincing manner * Experience in conducting an excellent negotiation with a high-level representative of a domestic/global company * Ability to act rapidly and courageously without fear of failure * Fluency in both English and Korean preferred, but not required.   Recruitment Process and Others Recruitment Process   * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer   * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.   * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.   Details to Consider   * This job posting may be closed prior to the stated end date for application if all openings are filled.   * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.   * Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. * Job titles and responsibilities may be subject to change depending on the candidate's overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.  * Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.   * This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes.  Privacy Notice   * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below.  https://privacy.coupang.com/en/land/jobs/   Document Return Policy  1. This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.   2. A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.   3. A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email (recruitingops@coupang.com). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.   4. In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.   5. The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.