Director, Sales Operations & Program Management

Director, Account Management

Coupang

Position Director, Account Management (SMB)   Company Introduction About Rocket Now Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi, Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2). *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower)   About CP One Japan   CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers.   Role Overview  We are seeking a strategic and results‑driven sales strategy leader to support the next phase of growth for our food delivery business in Japan. This role will play a critical part in shaping how we scale our Small and Medium‑sized Business (SMB) sales organization from Tokyo to nationwide, while supporting a large, multi‑hundred‑person Field Sales team. You will translate complex data into clear insights and practical sales strategies, partnering closely with senior stakeholders and cross‑functional teams. This is a highly visible role that combines strategic thinking, execution excellence, and people leadership in a fast‑growing, dynamic environment.   What You Will Do * Develop and refine sales strategies and execution plans for a large‑scale Field Sales organization * Plan and lead key projects related to merchant acquisition and regional expansion initiatives * Analyze market trends and competitive dynamics to generate actionable insights * Conduct performance analysis and provide consultative recommendations by merchant, region, and sales channel * Prepare, manage, and present project and performance reports to support leadership decision‑making * Partner closely with cross‑functional teams (Sales, Marketing, Operations, Product, Finance) to ensure smooth project execution * Collect, structure, and analyze large datasets to support strategic and operational decision‑making * Manage and lead team members while aligning priorities across a complex stakeholder landscape   Basic Qualifications * Fluent‑level proficiency in Japanese * 15+ years of experience in strategic planning, program management, sales operations, sales analysis, or field sales * 3+ years of people management experience, including leading senior or experienced team members * Strong logical thinking and problem‑solving skills with a structured, data‑driven approach * High proficiency in MS Office tools (Excel, PowerPoint, etc.), with strong presentation capabilities * Proven ability to extract insights from data and translate them into practical business strategies   Preferred Qualifications * Business‑level proficiency in English and/or Korean * Experience working in startup or high‑growth environments * Strong sense of ownership with the ability to manage multiple priorities simultaneously * Ability to thrive in fast‑paced, evolving organizations with changing business needs * Experience working with large sales organizations and senior executive stakeholders   Recruitment Process and Others     Recruitment Process   * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.    Working Conditions  * Employment Type: Full time employee * Probationary Period: 3 Months * Other details will be provided separately   Details to Consider  * This job posting may be closed prior to the stated end date for application if all openings are filled. * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.  * Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.  * Job titles and responsibilities may be subject to change depending on the candidate’s overall experience and/or the necessity of business, etc. at the time of joining Coupang and/or after joining Coupang. The job title/duties and responsibilities after such change shall not be subject to any special restriction. The job titles and responsibilities at the time of joining Coupang will be communicated to the candidate at the appropriate time before the offer.   * Details will be provided separately after receiving your application by email and/or during the job interview.   Equal Opportunities  Rocket Now is an Equal Opportunity Employer committed to fair and inclusive hiring practices in accordance with Japanese labor laws. We welcome applications from all qualified individuals and ensure that employment decisions are made without discrimination based on unreasonable grounds, including the following grounds:  * Labor Union Membership: Employment is not conditioned on membership or non-membership in any labor union. We respect the rights of individuals to freely associate, as protected under the Labor Union Act.  * Gender: We do not discriminate based on sex or gender in recruitment, hiring, etc., in compliance with the Act on Equal Opportunity and Treatment between Men and Women in Employment.  * Age: We do not set age limits or discriminate based on age in our hiring processes, except where legally justified under the Act on Comprehensively Advancing Labor Measures, and Stabilizing the Employment of Workers, and Enriching Workers' Vocational Lives.  * Disability: We provide equal opportunities to individuals with disabilities and offer reasonable accommodations as required under the Act on the Facilitate the Employment of Persons with Disabilities.  * Fair Hiring Process: We conduct a fair hiring process that respects the fundamental human rights of all employees. We do not discriminate based on race, nationality, ideology, religion, etc. during the recruitment or hiring process.  We are committed to fostering a respectful, inclusive, and diverse workplace where all individuals can thrive. Selection for employment is based solely on individual merit, qualifications, and business needs. The personal information you provide when applying will be collected and managed by Coupang in accordance with the following privacy https://www.coupang.jobs/jp/privacy-policy/    Privacy Notice   * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/    Equal Opportunities for All (Drafter: Default setting from Coupang.jobs - no need to add)  * Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.

Director, Enterprise Applications

Unknown Employer

Job Summary The Director of Enterprise Applications leads the strategy, governance, implementation, and support of Cynosure's global SAP-centered enterprise application portfolio, with primary emphasis on SAP Sales and Distribution (SD), Order-to-Cash processes, SAP S/4HANA Private Cloud, and the integrations that connect commercial, customer, logistics, tax, service, and financial operations. This leader partners closely with Sales Operations, Customer Operations, Finance, Supply Chain, Service, Quality, and Information Services to standardize and improve SAP-enabled business processes — providing hands-on leadership across order management, pricing, interface governance, testing and validation, SAP security, and operational support. Experience with SAP Finance and Controlling, Record-to-Report, and SD-FI integration is a strong plus.   Essential Duties and Responsibilities The incumbent may be asked to perform other function-related activities in addition to the below-mentioned responsibilities as reasonably required by business needs.   * SAP SD & Order-to-Cash leadership: Serve as the enterprise applications leader for SAP SD and end-to-end Order-to-Cash processes — customer master/business partner, pricing, quotes/orders, delivery, billing, returns, EDI, tax, logistics, and downstream financial integration. Partner with business owners to standardize, improve, and support these processes, translating requirements into practical SAP solutions and measurable outcomes. * SAP S/4HANA program leadership: Lead SAP S/4HANA Private Cloud programs, including upgrades, migrations, landscape strategy, cutover, testing, validation, hypercare, and steady-state operations. * Operating model & vendor governance: Establish clear governance across systems integrators, AMS providers, infrastructure, security, and internal teams — roles, service levels, escalation, transport governance, environment refreshes, and disaster recovery expectations. Manage external providers and vendors to ensure effective delivery of support, enhancements, and incident/problem management. * Integration ownership & architecture: Govern integrations between SAP and tax engines, ecommerce/customer portals, EDI, logistics, shipping/TMS, payment, banking, and other partner systems. Partner with architecture and technical teams on SAP BTP, Integration Suite/CPI, APIs, IDocs, and middleware to ensure interfaces are reliable, monitored, documented, and designed for operational supportability. * Financial integration: Work with Finance and Accounting to support the integration between SAP SD and Finance and Controlling processes — billing, accounts receivable, revenue, credit, tax, intercompany, reconciliation, and period-close impacts. SAP Finance depth is preferred. * Modernization & clean-core practices: Drive process simplification, clean-core discipline, Fiori adoption, fit-to-standard decision making, and disciplined management of custom objects and enhancements. * Compliance, quality & data governance: Ensure delivery and support practices comply with GxP, FDA, 21 CFR Part 11, Sarbanes-Oxley IT General Controls, data privacy, and change-control requirements. Manage testing, UAT, validation documentation, and release approvals. Partner with security and audit on SAP roles, segregation of duties, and access reviews. Improve master data governance and cross-system data consistency. * Portfolio, budget & program delivery: Develop and manage the enterprise applications portfolio — enhancement demand, project budgets, licensing, vendor spend, and risk. Provide cross-functional program management for major SAP business process, integration, and data migration initiatives, identifying risks and dependencies early. * Operational excellence & team leadership: Own KPIs with business partners to measure system health, process performance, and interface stability. Build, develop, and lead the Enterprise Applications team — employees, managed-services resources, and contractors — establishing clear accountabilities and performance expectations. * Communication & change leadership: Communicate application strategy, status, risks, and business impacts to stakeholders at all levels, and drive the organization toward standardized, simplified processes. * Embody and live our company Values.   Qualifications   Education & Certifications   ☒ Bachelor’s degree required, Master’s degree preferred ☒ Education and experience combination: ☒ Master’s degree is equivalent to four (4) years of experience   Specific Area of Study: Information Systems, Business/Business Administration, Engineering, Technology Management or a related discipline.   * SAP S/4HANA, SAP SD, SAP Activate, SAP BTP, SAP Integration Suite, or related SAP certification preferred. * PMP, ITIL, GxP validation, cybersecurity, audit, or related professional certification preferred.   Experience ☒ 10+ years relevant experience   Specific Related Experience: Experience leading enterprise application delivery, support, governance, and transformation in a global organization, including 7+ years leading SAP ERP/S/4HANA programs.   Skills * Strong experience with SAP SD and end-to-end Order-to-Cash processes and ability to lead business and technical teams through SAP SD/02C design, integration planning, issue resolution and customer support — order management, pricing, customer master/business partner, delivery, billing, returns, EDI, tax, and logistics. * Solid experience with SAP S/4HANA Private Cloud delivery — implementation, upgrade, migration, managed-services transition, cutover, validation, and hypercare — including managing programs across business owners, Basis, security, systems integrators, and AMS providers. Understands the operating model, dependencies, risks and governance needed to deliver and support the global system. * Experience leading integrations between SAP and third-party platforms (tax, PLM, warehouse/logistics, ecommerce/customer portals, payment, banking) using SAP BTP, Integration Suite/CPI, APIs, IDocs, and EDI. * Working experience with SAP Finance integration points such as billing to accounts receivable, revenue, credit, tax, and period close; deeper FI/CO or Record-to-Report experience is a strong plus. * Experience in an FDA-regulated environment (life sciences, medical device, or pharmaceutical), including computerized system validation, GxP, 21 CFR Part 11, and Sarbanes-Oxley ITGC. * Proven experience managing enterprise-wide projects — major upgrades, global rollouts, M&A or regional integrations, system consolidations — along with internal teams, AMS providers, and vendor relationships in a hybrid delivery model, including portfolio oversight, resource capacity, and budget accountability. * Process orientation: Strong understanding of end-to-end business processes across Sales, Customer Operations, Service, Finance, Supply Chain, and Quality. * Program & portfolio leadership: Proven ability to lead large, complex initiatives with multiple stakeholders and competing priorities. * Risk, quality & vendor management: Strong judgment balancing speed, quality, compliance, and operational stability; manages budgets, contracts, and vendor performance. * Analytical capability: Deep understanding of KPIs, dashboards, and data-informed decision making. * Leadership & communication: Demonstrated success building and coaching teams, setting goals, and communicating across all levels of the organization; a change agent driving standardization and adoption.     Physical Demands The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  * ☒ Sit; use hands to finger, handle or feel objects, tools, or controls. * ☒ Stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. * ☒ Other (please specify) Use standard office equipment and participate in meetings, presentations and occasional travel as required.

Business Lead, Revenue Strategy & Operations

Reddit

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com. Location: New York City, NY Our Revenue Strategy & Operations (RSO) team is seeking a strong Business Lead to collaborate with our Large Customer Sales (LCS) team. This role will partner with our Sr. Director to drive sales rigor, operational excellence, and sales strategy for the overall LCS business. Responsibilities: * Collaborate with sales, sales finance, business operations, product adoption and other cross-functional stakeholders on strategic operational projects designed to increase sales productivity, operational efficiency, and revenue * Program manage critical initiatives that shape the LCS business * Devise and recommend go-to-market strategies in close partnership with senior sales and cross-functional leaders * Track data and maintain our reporting processes, spanning key sales pipeline, productivity metrics, and forecasting *  Build automation and scalability, optimize operational processes, and ensure seamless integration around systems, tools, and technology * Develop analytical frameworks, tools, and techniques to plan and communicate short and long term resource needs * Oversee the annual and quarterly planning processes for LCS as a whole Required Qualifications: * Educational Background: A Bachelor’s degree or higher in Business, Finance, Economics, or a related quantitative discipline is required. An MBA or an advanced degree is preferred.  * Professional Experience: 7+ years of progressive experience in sales operations, business operations, management consulting, investment banking, or analogous strategy & operations roles, with a demonstrable history of driving significant business impact. A good understanding of digital advertising and media is required, previous experience in the industry is preferred * Strategic & Analytical Acumen: Exceptional strategic thinking and advanced analytical proficiency are required, characterized by a highly structured and proactive approach to problem-solving. The ability to synthesize complex data into clear, actionable insights and strategic recommendations is paramount. * Cross-Functional Leadership: Demonstrated capability to lead and exert influence across multiple business units (particularly sales, finance, product, and marketing) is required for successful implementation of large-scale programs and initiatives. * Stakeholder Management: Proven experience in partnering with and influencing executive-level stakeholders is necessary, including thought leadership and the ability to secure buy-in for strategic initiatives. * Data Proficiency & Technical Skills: Advanced proficiency in sales systems and Customer Relationship Management (CRM) tools (e.g., Salesforce), and business intelligence platforms (e.g., Tableau, Looker, BigQuery) is requisite. A strong aptitude for analyzing complex datasets and generating meaningful business insights is expected. SQL proficiency is mandatory. * Communication Skills: Superior verbal and written communication abilities are essential, coupled with the capacity to articulate intricate concepts with clarity and persuasiveness to diverse audiences, including executive leadership. * Organizational & Project Management: Exceptional organizational and program management skills are required to streamline and optimize sales operations. Aggressively prioritizing and managing multiple complex projects, along with easily context switching to drive outcomes is expected * Adaptability & Resilience: The candidate must exhibit high adaptability and comfort in navigating ambiguous environments, demonstrating resilience and a proactive approach to problem resolution.  Benefits: * Comprehensive Healthcare Benefits and Income Replacement Programs * 401k with Employer Match * Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support * Family Planning Support * Gender-Affirming Care * Mental Health & Coaching Benefits * Flexible Vacation & Paid Volunteer Time Off * Generous Paid Parental Leave  #LI-Hybrid Pay Transparency: This job posting may span more than one career level. In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/. To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below. The base salary range for this position is: $180,200—$252,300 USD In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews. During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors. Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.