Client Account Manager - Greater China Region

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here. The Sr. Client Account Manager is responsible for managing a portfolio of high-value clients, driving revenue growth, and fostering strong client relationships. This role requires exceptional strategic thinking, leadership skills, and a deep understanding of the client's business objectives. The Sr. Client Account Manager will provide guidance, mentorship, and support to the other account manager to ensure client satisfaction and success.   What you’ll do: * Oversee and mentor a team of account managers, providing guidance, coaching, and support to ensure their success. * Develop and execute strategic account plans aligned with the client's business objectives, identifying growth opportunities and addressing challenges. * Build and nurture relationships with the flagship partners in the Greater China Region, proactively identifying opportunities to grow the account and deepen the partnership. * Ensure that our partners objectives and requirements are met by liaising between them and our internal teams (Engineering, Measurement & Insights, Product Marketing, Creative Strategy, Performance Solutions, etc). * Gain a deep understanding of our partners’ business goals and turn data into compelling stories and actionable insights to help them succeed. * Become an expert at Pinterest campaign best practices, especially lower funnel products, and enabling yourself to be the resource for performance related opportunities.  * Understand how to drive results, optimize campaigns and deliver performance updates to partners.  * Actively leading in the client meetings to understand their key objectives and challenges. Presenting and explaining complex solutions in a clear and concise manner to help partners achieve their objectives. Cross sell and upsell opportunities that contribute to the team’s ability to exceed revenue targets. * Own the conversation with key advertisers to advise on media strategies across targeting, bidding models, creative, measurement, alpha/beta testing opportunities, etc. * Provide partners with guidance and expertise on product, service best practices and features. Be highly knowledgeable about all relevant Pinterest ad product features and capable of clearly explaining their benefits to a customer. Maintain up-to-date education and fluency on evolving product roadmap and iterations. Efficiently interfaces with appropriate cross-functional teams to answer product-related questions or challenges when needed. * Use AI-driven platforms to monitor client campaign performance, proactively identify opportunities for growth, and flag potential issues before they impact results. * Continually learn and adopt new AI-powered solutions, sharing best practices and innovations with clients and the team to drive better outcomes.   What we’re looking for: * 7+ years of digital advertising sales experience, managing high value relationships, driving strategic learning agendas and owning client communication. Experience working with Greater China Export advertisers is highly desirable. * Track record of compelling data-backed storytelling and recommendations.  * Strong communication skills and experience managing multi-stakeholder projects.  * A team player who’s able to work in a fast-paced environment with technical and non-technical teams. * Expertise in digital advertising and media sales including campaign optimization, analytical problem solving, and product/platform knowledge.  * Technical foundation with relevant experience in Search/Shopping/Display/Social advertising technologies. * Experience working with eCommerce & Retail-based advertisers. * Fluency in business Mandarin and English is a must. * Experience using AI-powered tools to monitor campaign health, identify growth opportunities, and flag issues early—ensuring seamless client experience and optimized results. * Openness to adopting new AI tools and staying current with AI trends that can create value for clients and internal teams. * Comfortable with business travel for this position.  * Bachelor’s degree in Business, a related field or equivalent experience   Relocation Statement: *  This position is not eligible for relocation assistance. In-Office Requirement Statement: * We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection. * As such, this role will need to be in the office or in front of our customers for in-person collaboration, typically 2 days per week, and therefore needs to be in a commutable distance to our Singapore City based office.   #LI-JC11 #LI-HYBRID Our Commitment to Inclusion: Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete this form for support.   By submitting this application, I certify that all information submitted in my application and throughout the hiring process is true, accurate, and complete to the best of my knowledge. I understand that any false statement, omission, or misrepresentation may disqualify me from employment consideration or result in termination if discovered after hire.

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here. Role Overview As a Lead Client Partner for Key Accounts in the Greater China Region (GCR), you will develop and grow strategic partnerships with our most valued export advertisers — with a particular focus on Retail and Ecommerce clients. You will serve as a trusted advisor and senior point of contact, working at the intersection of business strategy, media expertise, and platform innovation to help clients achieve their growth ambitions on Pinterest. In this role, you will combine deep commercial acumen, data-driven storytelling, and full-funnel platform expertise to drive sustainable revenue growth and deliver measurable outcomes for clients. You will operate at a senior level — influencing C-suite stakeholders, shaping multi-year account strategies, and acting as a bridge between client needs and Pinterest's internal capabilities across Product, Measurement, Creative, and Performance Solutions. This is a high-impact, externally-facing role that requires both strategic vision and executional excellence. What You'll Do: * Own the long-term strategic growth agenda for a portfolio of top-tier Greater China export advertisers, setting joint partnership objectives, defining success metrics, and driving sustained investment growth on Pinterest. * Operate 6–12 months ahead of client planning cycles — anticipating business needs, aligning pitches to annual and quarterly planning cadences, and proactively shaping how clients think about Pinterest within their broader media mix. * Build and own executive-level relationships with C-suite and VP-level stakeholders at flagship partner organizations, serving as Pinterest's most senior external face and ultimate point of accountability for the partnership. * Identify and lead new business opportunities within and beyond existing accounts — expanding into new budget pools, lines of business, and untapped use cases to drive incremental revenue growth. * Serve as the final escalation point for client issues, marshaling the right internal resources across Engineering, Measurement & Insights, Product Marketing, Creative Strategy, and Performance Solutions to resolve complex challenges. * Engage cross-functionally with Product and Engineering teams to advocate for client needs, influence Pinterest's product roadmap, and unlock bespoke solutions for top-tier partners. * Define and drive multi-year learning agendas in partnership with clients, establishing a joint measurement system of truth and guiding executive-level investment decisions based on strategic insights. * Represent Pinterest externally at industry events, client forums, and key vertical initiatives — shaping Pinterest's market narrative and building a broad network across the GCR Retail and Ecommerce ecosystem. * Champion Pinterest's full suite of advertising solutions — including upper-funnel brand, lower-funnel performance, and AI-powered products — at the executive level, translating platform innovation into business value for clients. * Integrate AI tools and workflows into how you manage and grow client partnerships, identifying opportunities to use AI-driven insights to inform strategic recommendations and accelerate client outcomes. * Provide leadership and mentorship to Client Account Managers and other team members, elevating the overall quality of client delivery and fostering a high-performance team culture. What We're Looking For: * 10+ years of experience in digital advertising, media sales, or a client-facing strategic role, with a strong track record of managing top-tier client relationships and consistently exceeding revenue targets. * Proven experience owning and growing C-suite and VP-level relationships at large advertiser or agency organizations, with the gravitas and credibility to serve as Pinterest's most senior external representative. * Deep expertise in Retail and/or Ecommerce advertising, with a clear understanding of performance and growth drivers for export-focused advertisers operating in and from Greater China. * Strong commercial acumen and strategic thinking, with demonstrated experience setting multi-year investment growth agendas, defining joint KPIs, and driving sustainable business outcomes for flagship partners. * Experience leading complex, open-ended programs across multiple internal and external stakeholders — with a track record of mobilizing cross-functional resources (Product, Engineering, Measurement, Creative) to unlock solutions for clients. * Ability to influence product direction, with experience working directly with Product and Engineering teams to represent client needs and shape platform capabilities. * Deep platform and product knowledge across digital advertising, including Search, Shopping, Display, and/or Social; familiarity with Pinterest Ads Manager or comparable platforms (e.g., Meta, Google) is highly desirable. * Experience with Greater China export advertisers — understanding of the unique market dynamics, business priorities, and go-to-market strategies of GCR-based brands expanding globally is highly desirable. * Demonstrated ability to integrate AI tools into strategic workflows, leveraging AI-driven insights to inform client recommendations, identify growth opportunities, and stay ahead of evolving market trends. * Fluency in business Mandarin and English is required. * Willingness and ability to travel for business as needed. * Bachelor's degree required.   Relocation Statement: * This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.   In-Office Requirement Statement: * We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection. * As such, this role will need to be in the office or in front of our customers for in-person collaboration, typically 2 days per week, and therefore needs to be in a commutable distance to our Singapore City based office.     #LI-JC11 #LI-HYBRID Our Commitment to Inclusion: Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete this form for support.   By submitting this application, I certify that all information submitted in my application and throughout the hiring process is true, accurate, and complete to the best of my knowledge. I understand that any false statement, omission, or misrepresentation may disqualify me from employment consideration or result in termination if discovered after hire.