
Ivalua · Singapore
Sr Customer Technical Lead Singapore Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions. COMPANY OVERVIEW At Ivalua w...
Sr Customer Technical Lead
Singapore
Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.
At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply
chain sustainability and resiliency to unlock the power of supplier collaboration.
We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired
brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental,
social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our
shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners,
and communities.
Learn more at www.ivalua.com. Follow us on LinkedIn
This is a strategic, global role for a Senior Customer Technical Lead who acts as the vital technical bridge between our
high-value customers, regional delivery teams, and our core IT/Security functions. Working across multiple projects, you will
serve as the primary technical contact for customers on complex inquiries regarding Infrastructure, Security, and Performance. You
are more than a technical expert; you are a strategic consultant who navigates the space between customer expectations and
internal execution.
In this role, you will be the primary point of contact for our Professional Services teams, providing them with the high-level
expertise needed to unblock technical issues and navigate security and performance compliance. You will play a lead role in
Customer Advisory, joining strategic meetings to explain Root Cause Analysis (RCA), resolve technical anxieties, and provide the
expertise needed to build long-term trust.
As this role supports a global portfolio, you must possess the flexibility to operate across different time zones and the
communication skills to manage diverse regional expectations.
WHAT YOU WILL DO WITH US (we recommend 6 points max)
and address incoming non-trivial technical requests, resolving them directly where possible to protect the bandwidth of
internal IT and Information Security (Infosec) SMEs.
will provide the necessary expertise and advisory to align our platform’s capabilities with their internal infrastructure and
compliance standards and get the support from our IT and Infosec teams as necessary.
"back-end" technical findings into clear, professional Root Cause Analysis (RCA) reports and action plans for the customer’s IT
leadership.
management, and performance optimization. You will perform deep-dive analysis and correlation of logs and metrics to identify
system bottlenecks and ensure platform scalability. Your role involves leveraging monitoring tools to drive data-backed
capacity planning and managing the technical implementation of resiliency standards across global hosting environments.
monitoring, performance and scalability. You will be the expert voice explaining how the platform handles high-volume traffic
and resource management, ensuring customers understand the robustness of the hosting environment.
If you have the below experience and strengths this role could be for you:
"bridge" role, with a focus on cloud-native environments.
Master's Degree in relevant field with a minimum of 8 years relevant professional experience, OR equivalent combination of
education and experience.
Monitoring tools). You should be comfortable explaining Azure architecture to a customer’s IT department.
government-level security clearances or highly regulated industries is a major plus.
for customer IT leaders. You must be comfortable leading high-stakes meetings and managing Root Cause Analysis (RCA)
presentations.
drive resolutions for complex customer requests.
authoritative during Severity 1 incidents.
requires attending meetings and supporting projects across multiple time zones.
If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening
call. Get one step closer to achieving your goals – apply today!
Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to
support you!
Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal
stakeholders relevant to the role.
Interviews will be conducted virtually via video or on-site with face-to-face meetings.
like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and
inclusive work environment where your unique contributions are highly valued
Powered by People - Powered by You!
United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our
customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds,
skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of
inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans.
Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of
what it's like to work with us.
Sr Technical Project Manager, Professional Services (Singapore) Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions. COMPANY OVERVIEW At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionises supply chain sustainability and resiliency to unlock the power of supplier collaboration. We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities. Learn more at www.ivalua.com. Follow us on LinkedIn. THE OPPORTUNITY CONTEXT: You will be part of the Professional Services Team whose mission is to successfully deliver our unique and configurable solution to customers and support our Partner community with high quality standards and a strong commitment to excellence and efficiency. Our team is very hands-on with a strong mindset of problem-solving while also having the ability to think holistically and provide solutions that solve the customer's long-term challenges. ROLE: This is an exciting opportunity for a Project Manager at Ivalua. As a "Magic Quadrant" leader, our solutions work in a complex global economy, automating customized workflows to request, procure, receive, and pay for goods and services. Our innovative solutions refine the procurement lifecycle while reducing cost and risk. We are seeking a highly experienced and detail-oriented Project Manager to lead the successful delivery of multiple, large-scale implementation projects. The ideal candidate is a strong PMO professional with a proven track record of managing complex programs, enforcing governance, and driving process excellence across a portfolio of projects. You will be responsible for ensuring project consistency, mitigating risks, and delivering on time and on budget. WHAT YOU WILL DO WITH US * Lead and manage the end-to-end delivery of large-scale enterprise software implementations, ensuring alignment with program goals and business objectives. * Develop and enforce robust PMO standards, methodologies, and best practices across all projects under the program. * Serve as the primary point of contact for executive-level customer stakeholders and manage relationships with systems integrators and partners. * Proactively identify and manage program-level risks, issues, and dependencies. * Provide strategic guidance and oversight to individual project teams (Project Managers, Implementation Consultants, and Integration Consultants). * Monitor program budget, resources, scope and timelines to ensure projects are delivered on time and within scope. * Provide expertise on best practices, change management, and strategies to drive product adoption. * Drive continuous improvement by analyzing project performance metrics and implementing corrective actions. * Ensure a smooth transition from project go-live to post-production support. * Manage customer expectations and interact efficiently with Customer executives YOUR PROFILE If you have the below experience and strengths this role could be for you: * Minimum 8 years of experience in managing complex, enterprise-level software implementation projects or programs. * Ability to manage complex projects with global delivery centers/teams * Demonstrated experience in a leadership role with a strong PMO background. * Expertise in formal project management methodologies (e.g., PMP or equivalent) is a must. * Broad knowledge of enterprise-level hardware and software products, operating systems, and methodologies for integrating web-based products. * Exceptional leadership, communication, and negotiation skills, with the ability to influence C-level stakeholders. * Deliver compelling presentations that effectively convey information to a variety of audiences, including C-level executives. * Strong analytical skills with a focus on data-driven decision-making. * A Bachelor's (BS) degree in Computer Science, Software Engineering, or a closely related field or foreign equivalent is preferred. Soft Skills : * Expertise in formal project management methodologies (e.g., PMP, PRINCE2, or equivalent) is a plus. * A Bachelor's (BS) degree in Computer Science, Software Engineering, Business, or a closely related field or foreign equivalent is preferred. * Some travel may be necessary (~20%) * You will go through Ivalua’s certification process to learn the Product. WHAT HAPPENS NEXT If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today! Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you! Our recruitment process is designed to assess your competencies through a series of personalised interviews with internal stakeholders relevant to the role. Interviews will be conducted virtually via video or on-site with face-to-face meetings. LIFE AT IVALUA * Hybrid working model (3 days in the office per week), * We're a team dedicated to pushing the boundaries of product innovation and technology, * Sustainable Growth, Privately Held, * A stable and cash-flow positive Company since 10 years, * Snacks and weekly lunches in the office, * Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity, * Unlock and unleash your full professional potential with our exceptional training and career development program, * Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued, * Regular social events, competitive outings, team running events, and musical activities, * Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua) : Powered by People - Powered by You! United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans. Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us. #LI-AY1 #LI-HYBRID
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. AS A SENIOR MANAGER, SOLUTION ENGINEERING, YOU WILL: * Hire, coach, and inspire a high-performing team of Solution Engineers, driving career development, performance management, and continuous skill enablement. * Support and coach your SEs as they partner with Account Executives to discover customer pain points, develop opportunities, and secure the technical win. * Partner directly with senior customer technical leaders on strategic opportunities to articulate Okta’s platform value and secure technical buying decisions. * Build deep relationships with key partner technical sales leaders to establish Okta as their preferred identity security standard. * Partner with aligned Area Sales Directors to design, execute, and scale Go-To-Market strategies that consistently exceed regional booking targets. * Align with Sales, Marketing, Customer Success, and peer SE managers to share best practices, track market trends, and support organizational scaling. * Present on key Identity & Access Management (IAM) and cybersecurity topics at Okta events and industry conferences. * Collaborate with HR, Finance, and Operations on workforce planning, budget alignment, and talent acquisition strategies. * Serve as an ambassador between the field and headquarters, funneling critical customer feedback and product requirements directly to Okta's Product and Engineering teams. WE ARE LOOKING FOR DEMONSTRABLE EXPERIENCE IN: * A proven track record of managing and scaling high-performing Solution or Sales Engineering teams. * Attracting, recruiting, and onboarding top-tier technical sales talent in a high-growth environment. * Blending technical excellence with strong business acumen and value-selling methodologies to achieve and exceed business targets. * Establishing and maintaining trust-based relationships with key technical stakeholders at both customer and partner organizations. * Developing and maintaining deep hands-on technical expertise, with the ability to confidently lead architectural discussions across a complex, highly technical product portfolio. NICE TO HAVE: * Strong technical skills gained in the security or identity space (e.g., Workforce Identity, CIAM, PAM, ISPM, Federation/SSO, Active Directory, LDAP, or modern API-first security). * A strong understanding of competitor product offerings in the IAM, IGA, and cybersecurity markets. Okta’s Top 5 Core Leadership Competencies are part of the deeply ingrained principles that guide all of our company’s actions. They also align strongly to our cultural cornerstones, our Okta values: love our customers, empower our people, never stop innovating, act with integrity, and maintain transparency. It’s our expectation that our managers and leaders embody these core competencies: * Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals. * Demonstrates Self-Awareness (EQ): Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. * Develops Talent: Developing people to meet both their career goals and the organization’s goals. * Drives Results: Consistently achieving results, even under tough circumstances. * Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies. What we offer: * Generous stock in the company * Car allowance * Exceptional onboarding program for all new employees, plus continued learning and development through Okta University and specific accreditations. * Team off-sites, events and networking opportunities. * The chance to join a company growing 40% year over year. #LI-Hybrid #LI-JP3 Below is the annual On Target Compensation (OTE) range for candidates located in the United Kingdom. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and comprehensive healthcare coverage and financial benefits including paid time off and parental leave in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/gbr. The OTE range for this position for candidates located in the United Kingdom is between: £163,000—£220,000 GBP The Okta Experience * Supporting Your Well-Being * Driving Social Impact * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.
At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are hiring a Senior Technical Architect for our Services Delivery team. Our SD organization partners with customers across every stage of their data and AI journey, from initial implementation through long-term platform strategy. In this role, you will own the technical delivery and outcome for complex, high-priority engagements, serve as the most senior technical voice in the room, and shape how our customers use Snowflake to drive real business transformation. AS A SENIOR TECHNICAL ARCHITECT AT SNOWFLAKE, YOU WILL: Customer Leadership and Advisory * Lead customer engagements as the primary technical authority, owning architecture decisions and driving measurable outcomes across complex, multi-workstream implementations * Partner with customer executives and senior technical leadership to define platform strategy, develop long-term roadmaps, and align Snowflake capabilities to business objectives * Translate ambiguous business problems into well-defined, scalable technical solutions, with clear delivery paths and risk-mitigation strategies * Serve as the trusted escalation point for technical challenges within engagements, unblocking delivery teams and resolving architectural issues Technical Architecture and Delivery * Architect and implement end-to-end AI/ML solutions on Snowflake, setting standards for scalability, performance, security, and operability across the customer's environment * Define and champion MLOps practices within customer organizations, covering model deployment pipelines, monitoring, governance frameworks, and lifecycle management * Drive adoption of Snowflake's AI product suite (Cortex, Streamlit in Snowflake, Snowflake Intelligence) through architecture leadership and hands-on delivery * Lead replatforming efforts for complex AI/ML workloads onto Snowflake, coordinating across customer engineering, data science, and platform teams Cross-Functional Influence * Act as a bridge between SD delivery, Go-to-Market, and Snowflake product teams, channeling customer feedback to influence product direction * Mentor and provide technical direction to junior architects and consultants within engagements * Contribute to the development of reusable architecture patterns, reference implementations, and delivery accelerators for the broader PD organization OUR IDEAL SENIOR TECHNICAL ARCHITECT WILL HAVE: * BA/BS in computer science, engineering, mathematics, or a related field, or equivalent practical experience * 8+ years of experience in solutions architecture, technical consulting, data engineering, or a senior customer-facing technical role * Demonstrated track record leading architecture decisions on large-scale, enterprise data and AI platforms * Deep hands-on experience implementing Snowflake in production environments, including data modeling, performance tuning, security design, and platform governance * Expert-level understanding of the full data analytics stack, from ETL and data pipelines to data platform architecture, BI tooling, and semantic layers * Strong grasp of the AI/ML lifecycle, from data preparation and feature engineering through model training, deployment, monitoring, and ongoing governance * Proficiency in SQL and Python; ability to produce and review production-quality code as part of delivery leadership * Experience designing and implementing MLOps frameworks and model lifecycle management at enterprise scale * Proven ability to influence senior technical and executive stakeholders and navigate complex organizational dynamics BONUS POINTS FOR THE FOLLOWING: * Hands-on experience with generative AI and large language model (LLM) use cases in production * Experience building and scaling a Center of Excellence or establishing architectural standards across a large enterprise * Background in the services organization of a technology product company * AWS, Google Cloud, or Microsoft Azure Advanced certification(s) * Snowflake SnowPro Advanced Certification(s) * Deep industry vertical expertise (e.g., Financial Services, Healthcare, Media and Entertainment) * Experience as a technical lead on multi-team or multi-vendor delivery programs WHY JOIN OUR SERVICES DELIVERY TEAM AT SNOWFLAKE? Services Delivery at Snowflake puts you at the intersection of enterprise-scale data architecture and the most important AI transformation work happening in the market today. At this level, you'll have real influence, not just over individual engagements, but over how we build and deliver as an organization. The problems are genuinely hard, the customers are sophisticated, and the work directly shapes how some of the world's largest companies run their data and AI platforms. If you want a senior role where your architectural decisions have organizational impact, where you're constantly working at the edge of what Snowflake can do, and where you're surrounded by people who push each other to get better, this is it. How do you want to make your impact? Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com