Head of Membership, Soho House Austin

Soho House

Scope of the Job Job Purpose:     Member Relations Managers are responsible for the end to end successful experience of every member and guest who visits or stays in our Houses through the planning, outreach, welcome and engagement during each attendance. Member Relations Managers play a crucial role overseeing the relationship between members, operations, membership and member events so that members have the most optimised visit possible and continue to find value and appreciation for their Soho House membership. Their presence around the House will not only host the entire club, but also provide a friendly, fun and professional approach for all members. Key Responsibilities: In House Experience: * Have a strong member facing presence on the floor to support all departments, rotating themselves around the House on an hourly basis, taking time in each area to check on and speak to members in person. * Oversee and ensure the successful implementation of Member Recognition, allowing in person, real time follow through with check in flags from Reception (table touches, introductions, etc.) through to Open Table and members seated in restaurants. * On the floor, support F&B and Club Reception to touch tables, collect member feedback on service, food, atmosphere and satisfaction. * Arrange and/or deliver sense of generosities (SOGs) for special occasions for dining guests. * Attend pre-shifts and manager line up, update the teams on pertinent shift needs. * Update members Open Table notes with anything pertaining to service preference. * Where needed, take the initiative to provide service support to ensure a great member experience (refill waters, bus tables, run a dish) * During peak hours and large events, support the Front Desk, and member check-in to ensure that members and guests can access the House as quickly and efficiently as possible. * Where there is a screening room, oversee the member attendance, signing in members and ensuring the correct guests are attending. * Assist with events check-in (large scale parties, screenings, ticketed events) and ensure our members always come first, minimize tensions or issues. * Take the initiative to create memorable personal outreach moments for special occasions (wedding, births, promotions, new movie, etc.) * Work with Membership Manager of the House to host/co host new Member Introductions, hosting one on one intros and helping support the initiative to have all members receive an intro. Bedroom/Hotel Experience: * Ensure there is a major focus on member bedroom experience / relationships daily, ensuring arrivals are checked for special arrivals, requests, PWH/FHM requests are met and welcome notes are written daily. * Handle pre check of all PWK/VIP/FHM rooms and they are ready for arrival. * Arranging amenities for hotel guests as requested, making yourself available and the key point person so that guests know you’re their contact. * Meet all PWK/VIP/FHM upon arrival or during their time at the House, arranging amenities as requested and making yourself available as the key point person so that guests know you’re their contact. * Maintain high quality and clear reservation notes, checking and activating, updating systems. Member Management In The House * Positively grow relationships and connections with all members so that they know you and your role at the House, and lead as the point of contact for all our PWKs and FHM. * Oversee and make decisions in the real time handling and management of members and their guests in the Houses, including behavioural issues, extended guest lists, one offs and special requests. * Create and maintain clear behaviour notes following an incident in the House so that the Head of Membership/Membership Manager can follow up the next day. * Work with the GM/AGM and Head of MR on recovery on any issues, develop opportunities or create solutions to elevate the member experience. Timely follow through with members is key. * Add information to the snapshot and provide relevant information about member feedback, House experience including any challenges or issues (membership portion) * Be able to use Micros and work with the goodwill budget of the Houses to comp some members bills when needed in support of recovery or other issue. House Atmosphere and Environment * Ensure the House has a positive vibe and energy, consistently being the best version of yourself, being friendly and approachable whilst always looking presentable and having fun at work whilst showing that you care. * Ensuring music, lighting, smell and team member energy in the House is maintained to the typical Soho House standard. * Ensure a smooth handover to colleagues at the end of the day, whether that is other member relations team or membership. Membership Development * Participate and help create events that fit the needs of the House's demographic and House Identity Plan, being inclusive, varied and appealing to all members. * Promote our member events to all members to drive attendance and increased bookings. * Work with MEM to drive higher attendance to our events. Attend and support member events. * Work with the GM, Head of MR, and MM over Committee Meetings and gather member feedback to tailor experiences/activities to the need of the House around what is happening in the city (i.e. host a table for the Summit) * Work with Head of MR on monthly focuses, using service feedback (mystery shopper reports) to host trainings specific to a concern or issue, and area of focus to flag at pre-shifts. * Work with Head of MR / FOM in implementing any new system or SOP pertaining to members (new check-in system, connect, House pay, etc) Measures of Success:    * Collaboratively partner and build a strong relationship with their General Manager, the Head of Member Relations, the Membership and Reception teams and the HODS to ensure we have a seamless member experience. * Consistently high feedback and member recognition. * Maximised objectives of each individual House, whilst celebrating their members, whether Local or Every House and ensuring that each visit is a positive one. * Increased House visits from all members but especially PWKs/FHMs. * Increased revenue spend through in room upsells/amenities/experiences and table side opportunities Budget Responsibilities:              None Direct Reports: None Business Context Reports to:        General Manager, dotted to Head of MR and Chief MRO Structure            Specific to each House Challenges / Priorities:  Specific to each location/as specified in interviews and objectives/goals Key Contacts/ Stakeholders: Internal:             Club Director (if applicable) Head of Membership/Membership Manager GM Head of Events Position Profile Experience Required:    * A highly social, outgoing individual who values personal interactions * Organised and efficient, capable of managing many different moving parts at once * Strong communication skills and ability to work across teams * Someone who is capable of taking the initiative and feels passionately about Soho House and its members. Physical Requirements * Must be able to seize, grasp, turn and hold objects with hands. * Must be able to make periodical fast paced movements are required to go from one part of the property to others. * Must be able to move, pull, push, carry or lift at least 30 pounds. * Must be able to occasionally kneel, bend, crouch and climb is required. * Must be able to perform physical activities such as lifting, cleaning, and stooping. * Must be able to stand, walk, lift, and bend for long periods of time. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match * Paid Time Off: Full- Time Employees have sick day's + vacation days * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. * Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge. In accordance with Illinois law, the salary range for this role if filled within Chicago is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range $70,000—$75,000 USD

Soho House

Job Purpose:  At Soho House, the Members Events Manager is responsible for curating, planning, and delivering innovative and culturally relevant member events that bring the House community to life. This role plays a key part in driving member engagement, retention, and overall House experience through a thoughtfully designed events calendar that reflects both the global Soho House identity and the unique creative pulse of Bangkok. Working closely with the Head of Membership & Communications, General Manager, and cross-functional teams, you will ensure all events are executed to the highest creative and operational standards while aligning with business objectives and member expectations. You will act as a cultural curator and community connector, creating memorable experiences that inspire members, foster meaningful connections, and reinforce Soho House’s position at the forefront of the local creative scene. Job Brief: As the Members Events Manager at Soho House Bangkok, you will be responsible for developing and executing a dynamic and engaging events calendar tailored to the House’s membership profile. You will take ownership of the full event lifecycle—from concept creation and programming to production, delivery, and performance analysis. You will bring a strong creative vision and commercial awareness to the role, ensuring that all events are not only culturally relevant and aligned with Soho House values, but also contribute to member engagement, retention, and key business metrics. This role requires a hands-on, highly collaborative approach. You will work closely with Membership, Operations, Marketing, and regional teams, as well as external talent, artists, and partners, to deliver best-in-class events. You are expected to be highly present within the House, building relationships with members and staying connected to the evolving needs of the community. In addition, you will manage event budgets, oversee administrative processes, track performance metrics, and continuously refine programming through data insights and member feedback. Key Accountabilities Event Strategy & Programming * Develop and execute a strategic events plan aligned with House Identity Plans and the Bangkok membership profile * Curate a quarterly events calendar featuring diverse, innovative, and culturally relevant experiences * Ensure programming reflects Soho House’s global themes while incorporating local creative storytelling * Identify emerging trends, talent, and formats to keep the House at the forefront of the cultural landscape Event Production & Execution * Plan, produce, and deliver events ranging from intimate gatherings to large-scale House events (e.g., Halloween, New Year’s Eve) * Oversee end-to-end event execution including concept development, logistics, vendor management, and on-site delivery * Ensure all events meet the highest creative and operational standards * Maintain a strong on-the-floor presence during key events, including evenings, weekends, and public holidays Member Engagement & Community Building * Foster strong relationships with members, acting as a key point of contact for event-related engagement * Encourage and support member-led events and collaborations * Create opportunities for meaningful member connections through thoughtfully curated experiences * Build and maintain a strong network within Bangkok’s creative community Collaboration & Cross-Functional Alignment * Work closely with Membership, Operations, Marketing, Creative, and Digital teams to deliver aligned and impactful events * Collaborate with the Head of Membership & Communications and General Manager to ensure events support overall business objectives * Partner with external stakeholders including artists, performers, agencies, and cultural partners Content, Storytelling & Innovation * Curate event concepts that tell compelling stories and enhance the Soho House experience both physically and digitally * Contribute to content creation, event listings, and promotional materials in collaboration with internal teams * Introduce new formats, technologies, and creative ideas to evolve the events offering Performance & Continuous Improvement * Track and analyze event performance using KPIs such as attendance, engagement, feedback, and member retention * Use insights and data to continuously refine and improve programming * Ensure events contribute to membership growth, retention, and overall satisfaction Budget Management & Administration * Manage the House events budget, ensuring cost control and effective allocation of resources * Oversee all event administration including invoices, contracts, run sheets, guest lists, and internal systems * Ensure accurate planning, reporting, and compliance with company procedures Team Leadership & Development * Manage and support the Events Coordinator, including training, performance management, and development * Foster a collaborative and high-performing team environment Measures of Success * Member satisfaction and positive event feedback * Growth in event attendance and engagement across membership segments * Contribution to member retention and acquisition * Successful execution of high-quality, innovative events * Alignment with House Identity and cultural relevance within Bangkok * Effective budget management and operational efficiency Experience Required: * Minimum 3–5 years of experience in event programming, production, or hospitality * Proven ability to create and deliver innovative, high-quality events * Strong understanding of Bangkok’s creative and cultural landscape * Experience managing budgets and event performance metrics * Strong organizational, communication, and project management skills * Creative thinker with strong storytelling and curation ability * Commercial awareness and ability to align events with business goals * Ability to work in a fast-paced, dynamic, and member-facing environment * Fluent in English (Thai is advantageous) * Flexible to work evenings, weekends, and holidays Physical Requirements: * Ability to be present on the floor and actively engage with members daily * Ability to stand and move around event spaces for extended periods * Ability to manage and attend events as required

Soho House

The Role... At Soho House the Head of Member Events will manage a team of Event Managers in their specific region. They should have strong relationships with people within the creative community in the region. The Head of Member Events will be programming, planning, and executing innovative events for a Soho House region, using Soho House’s guiding principle of curating creative events for a community. Soho House events are designed to inspire members and connect the community. The Head of Member Events will be responsible for curating and producing regular memorable member events, all to the highest creative standards as well as ensuring that all region events are on brand. The programming and its success can be measured by the high standards and quality of events. A successful Head of Member Events can produce a robust calendar that is interesting, creative, and memorable that members want to engage with consistently. The Head of Member Events will report into the Director of Member Events for the Americas. Main Duties... * Oversee the monthly ideation, development, programming, and execution of innovative events for the entire region * Oversee team management including but not limited to recruitment, on-boarding, training, scheduling, payroll, and disciplinary procedures. * Lead member events and House programming to connect the creative membership community through hyper- local story telling achieved by creating diverse and innovative experiences that result in positive feedback * Conceive unconventional and memorable member events (e.g., booking talent for a unique event, an artist residency, or creative experiences). * Inspire members, talent and all Soho House teams when meeting to create and implement events * Work across all cross functional teams: Operations, design, content, creative, digital, events, partnerships to deliver on all strategic objectives * Facilitate events by connecting members to other members and allow opportunities for events to be hosted by members * Build and create a robust database of people within the creative communities so that the House calendar is capturing the current cultural zeitgeist * Ensure innovative events & programming are united around our global monthly themes, and timely initiatives * Create systems to track the booking and forward planning of events so that deadlines and budgets are always met and work closely with the General Managers to ensure events deliver on business goals * Oversee staff performance, conducting appraisals and strategizing with leadership to assess performance and development while maintaining professional relationships * Content curation that tells a story and connects members digitally or in-person * Program to drive late night attendance of members in our Houses * Attend Heads of Departments meetings on a regular basis * Have regular presence on the floor and work alongside Membership Managers to answer any and all member needs or inquiries * May require working beyond normal office hours, including nights and weekends, depending on business needs * Required to spend time each day on the floor of the relevant House and to be present for members and support team members * Leader from the ground up by being present at occasional evening events, embracing a “roll-up-sleeves” attitude and doing what it takes to get the job done on budget and on time Requirements... * Minimum of 7+ years’ experience with curating and executing large and small bespoke innovative events * Ability to multitask and thrive in a high-volume and demanding fast-paced environment * Proven track record of identifying and acquiring top-tier talent for curated events * Leader, innovator and relationship builder * Hospitality experience a plus not a must Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match * Paid Time Off: Full- Time Employees have sick day's + vacation days * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. * Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge. In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range $120,000—$130,000 USD