Account Director

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the

world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes

this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five

million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need

brilliant people on board and that’s where you come in. 🚀

• Take ownership of a portfolio of strategic customers, driving both retention and revenue growth through renewals, upsell and

cross-sell opportunities.

• Partner with senior HR leaders, executives and key decision-makers, acting as a trusted commercial advisor and influencing

long-term business outcomes.

• Join a highly collaborative environment where you will work closely with Customer Success, Product, Marketing, Support and

Leadership teams to deliver exceptional customer value.

• Lead complex commercial engagements, negotiations and strategic account plans while helping shape the future growth of a

market-leading SaaS platform.

As an Account Director, you will be responsible for retaining and growing revenue across an assigned portfolio of existing

customers. Owning the full commercial relationship, you will lead renewals, upsell and cross-sell opportunities while acting as

the primary growth driver within your accounts. Working in close partnership with Customer Success Managers, you will ensure

customers achieve value from the platform while identifying strategic opportunities to expand their use of Benifex solutions. You

will build strong relationships with senior stakeholders, develop long-term account strategies and deliver predictable revenue

growth. Please note that this is an individual contributor role with no direct people management responsibilities. Success in this

position comes through commercial leadership, strategic customer engagement and cross-functional collaboration.

• Lead the end-to-end commercial sales cycle for renewals and expansions, including discovery, business case development,

solution design, pricing, proposal creation, ROI cases, negotiations and contract closure.

• Manage commercial activities including pricing, contract scope, commercial terms, invoicing accuracy and pipeline forecasting

to support revenue growth and predictable performance.

• Build and maintain strong relationships with senior HR leaders, executive sponsors, finance teams and procurement stakeholders.

Lead Executive Business Reviews to demonstrate value delivered and identify future growth opportunities.

• Develop and execute strategic account growth plans, identifying upsell and cross-sell opportunities by understanding customer

HR strategies, business objectives and workforce challenges.

• Lead account planning sessions and internal commercial reviews, aligning stakeholders around opportunities, risks and

priorities while ensuring effective collaboration across teams.

• Use a consultative sales approach, including the MEDDIC methodology, to drive commercial success and position Benifex as a

strategic long-term partner.

• Share customer and market insights internally, support continuous improvement initiatives and ensure effective commercial

handovers for new customers entering the portfolio.

• Proven experience in B2B sales, account management or business development with a strong track record of retaining customers

and driving revenue growth.

We want to make the application process as simple and fair as possible. That’s why we don’t ask for a cover letter for this role.

Instead, you’ll find a few short questions in the application form. Your answers will help us understand your experience and

skills in a more direct and relevant way.

Please let us know if you need any reasonable adjustments for interviews by replying to the email you will receive after you

apply.