B2C Customer Service & Repair Coordinator at Lundhags

Do you love great products, solving problems, and creating customer experiences that build long-term relationships? Would you like

to help customers keep their outdoor gear in use for longer?

At Lundhags, we have been making products for outdoor life since 1932, when shoemaker Jonas Lundhag began making boots in Jämtland

with the ambition that they should last a lifetime. Durability, repairability and deep product knowledge remain central to who we

are today.

In this role, you will be one of the closest links between Lundhags and the people who use our products. You will help customers

find the right solution before and after purchase, guide them on products and care, and take ownership of repair, warranty and

other after-sales cases from first contact through resolution.

Just as importantly, you will help us learn from our customers. By identifying recurring questions, product issues and friction

points, you will work with teams across Lundhags to continuously improve our products, information and overall consumer

experience.

You will be the primary point of contact for Lundhags B2C customers across our customer-service channels and take ownership of

cases from initial contact through resolution.

• Building deep knowledge of Lundhags footwear, apparel, packs and equipment so that you can provide informed and practical

product guidance.

• Capturing recurring consumer feedback and sharing relevant insights with Product, Sourcing, Marketing, eCommerce, Logistics and

other teams.

The role combines day-to-day customer contact with coordination and continuous improvement. You should enjoy resolving the

individual customer case, while also asking what we can learn from it and improve for the next customer.

You are genuinely motivated by helping people and have a calm, practical and solution-oriented approach. You take ownership,

follow through and are comfortable coordinating across different teams to get to the right answer.

Experience from outdoor, sporting goods, apparel or footwear is an advantage, as is experience with warranty, claims, repair or

product-quality cases. Experience with Dynamics 365, Shopify, CRM/customer-service systems or similar platforms is also

beneficial.

Most importantly, we are looking for someone who enjoys taking responsibility, getting into the details and finding good solutions

for both the customer and the business.

For more than 90 years, Lundhags has developed products designed for a long life outdoors. Repair has been part of our philosophy

since the beginning: when a good product can be repaired rather than replaced, it can continue its journey for many more years.

This role sits right at the heart of that philosophy. You will have the opportunity to influence not only how we support our

customers today, but also how we develop the Lundhags consumer experience for the future.

You will work closely with colleagues across Product, Sourcing, Marketing, eCommerce, Logistics and our repair operation in

Järpen, in an environment where initiative, collaboration and a hands-on approach are valued.

Location: Stockholm, with collaboration with and regular travel to our team and repair workshop in Järpen

Reports to: Head of Marketing, Lundhags

We encourage people of all backgrounds, experiences and perspectives to apply. If the role sounds exciting and you believe you

could contribute to Lundhags, we would like to hear from you.

Brav is a major player in the sports and outdoor industry, managing some of the market’s most influential brands, including Swix,

Toko, Lundhags, Ulvang, and Helsport.

Our mission is to enhance our customers’ quality of life. We achieve this by attracting the best talent in the sports and outdoor

industry and supporting them in developing and delivering the most innovative products and experiences.

Brav has offices and subsidiaries in Norway, Sweden, Finland, Switzerland, Lithuania, Japan, and the United States. Our products

are sold in more than 30 countries worldwide.