Customer Care Specialist - EMEA

Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk.

Our mission: make data-driven, preventative care accessible to more people, before symptoms appear.

In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised,

actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is

the norm, and where your work genuinely helps people live longer, healthier lives.

Be the first point of contact and a trusted partner to Neko Health's members in EMEA. As a Customer Support Specialist, you will

own multi-channel member support across email, phone, text/SMS, and social — handling everything from booking management and

product enquiries to complaint resolution and service recovery. This role is for someone who is empathetic, organised, and calm

under pressure, and who takes pride in delivering support that feels genuinely human and member-first at every touchpoint.

• Every member who contacts Neko feels genuinely looked after — responses are warm, clear, and arrive when they're expected. CSAT

scores and SLA adherence reflect this consistently.

• You own each case from first contact to resolution, anticipating what a member needs before they have to ask twice. Repeat

contacts fall because members leave interactions feeling truly resolved.

• Whether you're replying to a ticket, handling a complaint, or responding to a comment in public on social, the Neko voice is

unmistakable — human, considered, and on brand every time.

• The patterns you notice — recurring frustrations, complaint themes, moments where members stumble — find their way to the right

people internally, so the product and experience keep getting better.

• Highly organised with a clear sense of ownership, strong attention to detail, and ability to manage a personal ticket queue to

defined SLAs