Customer Success Associate (German or French speaking)

Are you passionate about delivering exceptional customer experience to entrepreneurs and partners? We are hiring for a

committed Customer Success Associate to join our dynamic team!

Froda was founded in 2015 with a clear mission: to democratize the access to financing and provide small businesses the same

opportunities to grow as large ones. Through digital processes and technological innovation, we have shortened the loan process

from months to minutes, making it easy for business owners to invest in their ideas.

At Froda, we are making fair, fast, and accessible financing the new standard. But we’re not stopping there. Through embedded

lending, we’re seamlessly integrating our technology into the world’s leading banks and fintechs, creating a future where

businesses get the funding they need instantly, right where they are. Backed by cutting-edge tech and bold ambition, we’re

building the next generation of lending infrastructure. Join our team and contribute to giving small businesses the opportunity to

invest in their ideas to the best possible terms.

In this role, you will be the first point of contact for our customers, essential in providing high-quality support and

contributing to their overall satisfaction. Your talent for understanding customer needs, coupled with your problem-solving

skills, will not only resolve their issues but also enrich their experience with Froda.

In addition to supporting our end customers, you will also play a key role in supporting our embedded partner collaborations

ensuring they receive the same level of outstanding service and engagement as our direct customers.

• Support and guide our partners’ support teams by answering questions, solving issues, and ensuring they have what they need to

deliver a great experience to their users.

• You possess excellent communication skills in Swedish and English, as well as fluency in a third language, such as Spanish,

French or German (these are just examples). If you speak another language, we’d still be happy to hear from you. As we continue

to expand, we’re excited to learn how your language skills could contribute to our growth.

Working at Froda is everything you can expect from working at a tech scale: fun and fast-paced. We are 90+ ambitious people who

work together mostly at the office, with few scheduled meetings. The culture is friendly, with a get-shit-done attitude. At Froda,

you will truly have freedom under responsibility. This means that you will have the ability to impact your own work and tackle a

wider set of tasks.

If you're passionate about delivering unparalleled customer service, both to entrepreneurs and to our partners and want to be part

of our mission to redefine the banking experience, apply to join us as a Customer Success Associate today!