Customer Success Manager - Finnish speaking

Teamtailor is an Employer Branding and ATS SaaS platform used by over 13,000 companies, and 250,000 users in 90 countries around

the world 🌏.

Working at Teamtailor means working at a young, international, and fast-paced tech company that offers an ideal workplace for

those who want to have a real impact on the growth of an organization and are craving responsibilities. It also means having lots

of fun 🥳.

Building a diverse team with various backgrounds and expertise is at the core of Teamtailor since its very beginning and is truly

part of its strength today! There are no typical profiles, each and every team member shares our vision and wants to be part of

its success.

That's why we're expanding our Customer Success department and looking for our next Customer Success Manager. Our mission is to

have the most satisfied customers, and we are looking for a strong relationship-builder to join our team and take care of our

clients 🙌🏼

The Customer Success Manager owns a portfolio of customers and is responsible for building strong, long-term relationships that

drive adoption, satisfaction, and growth. This role exists to ensure every customer experiences the full value of Teamtailor,

helping them achieve their hiring and employer branding goals while contributing to retention, expansion, and advocacy.

• Own and manage a portfolio of customers across their lifecycle, from Onboarding to Success, as well as renewal and

upsell/expansion.

• Monitor customer health metrics (e.g., NPS, Health Score, risk & growth signals) to proactively address risks and ensure

satisfaction.

• Collaborate cross-functionally with teams like Product Specialists, Support, Onboarding Specialists, Integrations, and Sales to

deliver a seamless experience.

• Proven experience in Customer Success, Account Management, HR/recruitment, or a similar client-facing role in a SaaS

environment