Customer Success Manager - Higher Education

Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into

conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more

productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable

moments.

We truly believe that you achieve the best results by doing things together. And that successful leaders need to

adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you’ll be a big part of the ambition

to help over 1 billion people listen, learn and work better together.

As

a Customer Success Manager in our Higher Education team, you’ll own the success of a portfolio of Enterprise customers across EMEA

– helping universities turn Mentimeter adoption into measurable value.

This is a commercial Customer Success role. You

won’t own the negotiation or sign the renewal, but you’ll play a critical role in whether customers want to stay and grow. Your

job is to understand what success looks like for each customer, drive adoption across their organisation and build the evidence

that shows the value Mentimeter is creating.

You’ll work closely with an Account Manager who owns the commercial

relationship. You’ll find where the value is, prove it through usage and outcomes, and identify opportunities to expand. They own

the negotiation; you help make the case worth saying yes to.

Higher Education has its own rhythm. You’ll work with

lecturers, administrators and faculty leaders across departments and campuses, navigating academic years, different stakeholder

groups and different levels of adoption.

We’re looking for someone proactive, commercially minded and genuinely curious

about their customers – someone who gets energy from seeing what could be better and making it happen.

What Will Help You Succeed

​

• Have experience

owning B2B customer relationships in a commercial environment, ideally with Enterprise customers

• Understand that great

Customer Success is about outcomes, not activity – and can point to measurable results you’ve helped customers achieve

• Know how to build trust and influence across different stakeholders, even when you don’t have formal authority
• Are

comfortable facilitating, presenting or training and can hold a room

• Are proactive and structured – customers know what’s

happening next because you make sure things keep moving

• Are curious and quick to learn, and actively look for ways to

improve how you work

Most importantly,

we’re looking for someone who is hungry and humble: ​ambitious about the impact you want to have and how you want to grow,

while being collaborative, curious and generous with the people around you.

Responsibilities

​

• Own the success of a portfolio of Enterprise Higher Education customers

after the sale

• Build success plans around clear customer goals and measurable outcomes
• Drive onboarding,

adoption and long-term value across departments, faculties and campuses

• Run workshops, training and other initiatives

that help educators get more value from Mentimeter

• Use adoption, usage and customer data to identify opportunities and

risks early

• Build relationships across multiple stakeholders rather than relying on a single champion
• Identify

expansion opportunities and build the evidence together with your Account Manager to turn customer value into growth

• Closing new deals (done by Account Executives)
• Commercial ownership of existing customers (handled by Account

Managers)

• Daily support tickets (covered by our Support Specialist)

What We Can

Offer​

Mentimeter is growing, and Higher Education is an important part of where we’re going next. There’s plenty

already working – and plenty still to build. You’ll have meaningful ownership and the opportunity to influence how we work with

universities as we continue to grow.

We’re ambitious, but ambition here doesn’t mean sharp elbows. We want people who take

ownership, keep raising the bar and bring energy to the people around them, while remaining kind, curious and collaborative.

We also believe in sustainable performance and working smart. That means looking for better ways of doing things, using data

and AI where they genuinely improve the work, and building a career here for the long term.

You’ll be working on a beloved

product used by more than 300 million people, supported by dedicated Sales, Ops and Enablement teams as well as tools like

PlanHat, Salesforce, Mixpanel and Intercom.

Compensation At Mentimeter

​

At Mentimeter,

we believe in fair and transparent compensation that grows with you.

The salary range for this role is SEK 50–60,000 per

month. It’s intentionally broad to reflect the different stages of growth within the role: from early development to deep

expertise and meaningful impact.

Where an individual is placed within the range depends on factors such as relevant

experience, demonstrated skills, and alignment with the role’s requirements.

We’re committed to supporting your growth.

You’ll have ongoing development conversations with your manager, and your salary will evolve as you build skills and contribute to

our mission.

What Mentimeter can offer

​At Mentimeter we can offer a diverse and inclusive

work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our

colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure

that we continue to be state-of-the-art when it comes to innovating and building Mentimeter. Your place will be in a growing

company with lots of career opportunities, working on a beloved product used by more than 300 million people. It’s not all about

work though, we also offer a very healthy view on work-life balance.

All of this comes attached with a competitive

compensation and benefits package, including pension contributions. Learn more about our benefits by visiting our Benefits & Perks page

AI and Hiring at Mentimeter​

At Mentimeter, we believe AI helps us work smarter - but it

never replaces the human assessment, curiosity, and personal connection that define our culture and our hiring. We use AI as a

sparring partner: to bounce ideas, bring new perspectives, support structure, and make our work more efficient. But the meaning,

decisions, and interactions always come from people.

AI does not screen or decide on candidates.

There is no automated filtering, ranking, or decision-making in our recruitment process. Every

application is reviewed by a person.

Hiring teams may use AI to

support their work - for example, to structure notes, prepare interview questions, or organize their thinking.

AI strengthens our work, but it does not define it. At Mentimeter, we’re not building an AI-driven

hiring process - we’re building a people-first culture, where technology helps us listen, learn, and grow together.

Culture at Mentimeter

​At Mentimeter we believe in giving everyone a voice - regardless of who you are. So

we build a platform that does just that. Our platform is not only our product but also our organization. A platform where people

feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of

color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly

required. In order to give everyone a voice, we need to be as diverse as our users.

Learn more about our culture by

visiting our Culture page.

Review our Privacy Policy for more information.