Full Time Customer Experience Agent (interim until July 2027)

Since you’ve ended up on this page, it must mean that you are interested in potentially working at Estrid! We are so honored. Let

us take you through what this role and working with us could look like.

We won’t lie - this is not your average company. We are a group of dreamers and doers, on a mission to create one of the world’s

greatest consumer brands. In these past years, we’ve done more than most thought possible and have established ourselve s as an

outlier consumer case. But to be honest, we see this as only the beginning - and we would like you to join us in building the

rest.

The Customer Experience Agent ensures that Estrid’s customers receive world-class service across all digital touchpoints. The role

exists to uphold Estrid’s reputation for exceptional care and community engagement, transforming every customer interaction into a

positive, loyalty-driving experience. By resolving issues efficiently, sharing customer insights, and supporting continuous

improvement initiatives, this role directly contributes to customer retention, satisfaction, and brand love.

• Identify recurring themes, technical issues, and customer pain points; report these to the CX team leads or relevant

departments to drive cross-functional improvements.

• Manage a personal CX “mini-project” that supports the team (e.g., maintaining internal documentation, supporting AI ticket

handling, improving workflows).

The Estrid culture isn’t just a collection of inspiring quotes we pin to our walls - it’s the foundation on which everything we do

is built. The behavior of every person matters. Some of our values: Speed, Stay Hungry, High Standards, and Keep It Simple.

From day one, you’ll join an energetic team of customer-centric go-getters who never settle for simple support and who are always

aiming for a best-in-class 360° customer experience. For the right person, there are great opportunities to develop and grow

together with Estrid. The position is based at our office in Stockholm City. We work from the office five days a week, because we

believe we build faster and better together.

We’re a driven and ambitious team with offices in Stockholm and London. We’re now around 70 full-time employees, one third of

which have international backgrounds. Our corporate language is English.

Estrid is an equal opportunity employer. We are committed to building a diverse and inclusive workplace, and you are welcome at

Estrid for who you are. We believe that the more perspectives we have represented at our office, the more we will all thrive,

grow, and bring value to the world. Our community is for everyone, and the same is true for our workplace.

If you’re a dynamic, curious problem solver looking to elevate the everyday customer experience, please let us know!? We’re

looking forward to hearing from you!