Head of Customer Solutions

nShift is the leading global provider of cloud delivery management solutions (SaaS), we enable the frictionless shipment and

return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 500

employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania.

Our software is used by many of the world leading e-commerce, retail, manufacturing, and 3PL shippers due to us having over 1000

carriers integrated into our platform, nearly 3 times more than our competitors!

If you buy goods online, there is a strong chance that nShift has powered that delivery, so come and join us as we shape the

future of shipping, one frictionless journey at a time.

You have led customer-facing teams in B2B SaaS and know what separates real ownership from handoffs. You are commercially sharp

and technically curious. You do not need to be a developer, but you can follow integrations, carrier requirements and shipping

workflows well enough to coach your team and challenge scoping. You are calm under pressure, direct, and comfortable creating

structure where ownership is unclear.

We are looking for a hands-on leader to build and run our Customer Solutions team. The team is a critical business partner between

Sales/CS, Support, Product, Engineering and Professional Services, and helps customers, resellers and partners adopt, scale and

get value from nShift, from early opportunity scoping with new customers to ongoing consultancy and solutions optimization for

existing customers.

• Define the team’s operating model: account and resource allocation, coverage, workload balance, and handover points with

Sales/CS, Professional Services and Support/Engineering.

• Ensure opportunities and implementations are well scoped before work starts: integrations, carriers, workflows, dependencies,

risks and expected outcomes.

• Set scoping standards and discovery practices, and act as the quality gate on complex or strategic deals, RFPs and customer

workshops.

• Partner with Sales leadership on deal strategy, so customers hear a consistent message on what is standard, what is possible

and what requires additional work.

• Proven experience leading customer-facing teams (Customer Success, Technical Account Management, Solution Consulting,

Professional Services or Implementation) in B2B SaaS, ideally including managers or senior individual contributors.

• Credibility with business and technical stakeholders across logistics, e-commerce, IT, operations, customer service and

procurement.

• Strong commercial awareness: able to read renewal, churn and expansion signals and connect them to account strategy and

forecasting.

At nShift we believe in embracing diversity in all forms and fostering an inclusive environment for everyone which we believe is

essential for our continued success. We're an equal-opportunity employer which means that all applicants will receive

consideration for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental

status, national origin, veteran, neurodiversity, or disability status.