IT Service Technician

WHY VERIFONE For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide. Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success. WHAT IS EXCITING ABOUT THE JOB As a Technical Support Representative, you will be part of our Technical Support Team and will help our customers and partners with technical problems on their existing payment terminals and helping them install new payment terminals. Good knowledge of different networks such as Cellular, Wi-Fi, Bluetooth, and LAN will help you with these tasks. You will also need to help with requests for changes to terminal data and perform software updates. There will also be questions from customers about settlements and transactions. You will answer phone calls, answer emails and log all cases to our ticket system (JIRA) as part of your work. Working Times: This is an on-site position in our office located in Stockholm (Ljusslingan 4, 120 31 Stockholm, Sweden), and the working hours are 40 hours a week. As part of the working hours you will work a rotational shift pattern which will includes late evenings and weekends. The hours of work are between 8am-18.00pm. ABOUT YOU This job is perfect for you if you like problem-solving, good customer service, and talking to customers. You will be trained in systems as well as products so that you are ready to help in this position, but having a technical interest is considered an advantage. If you are a tech-savvy person and have an interest in always learning about the latest technologies, computers, programs, this is the perfect job for you - the payment industry is constantly evolving, and you will often have new things to learn as we have new payment terminal models, payment types that we bring to market for our customers. SKILLS AND EXPERIENCE WE DESIRE * Native or fluent Swedish and business fluent English * Experience and background in technical support is an advantage * Strong end-user of IT systems and good ability to familiarize yourself with new systems * Any experience from the support function is a plus, and you see yourself as a problem solver * An advantage if you have experience from industries with a high volume of customers and transactions and/or from international organizations with access to several different IT platforms. It could be telecom, banking, IT or the payment industry, for example * You are good at communicating and have the desire and energy to provide the best support and customer service * You can keep a cool head and are prepared to help where needed. * You are social with a positive approach to your work, where you are happy to take responsibility * Good collaboration skills and can also work independently. * Basic knowledge of the MS Office suite OUR COMMITMENT Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

JOIN US TO SHAPE THE FUTURE! Teamtailor is a global Employer Branding and ATS SaaS platform used by over 13,000 companies, 250,000 users, and available in 90 countries worldwide. 🌍 Working at Teamtailor means being part of a dynamic, fast-paced tech company that values impact and responsibility. Our workplace fosters an environment where everyone can contribute meaningfully to the growth of the company. 🎉🥳 Building a diverse team with a wide range of experiences, skills, and backgrounds has always been central to Teamtailor’s mission, and it remains a strength today. We welcome all individuals who share our vision and are committed to contributing to our collective success. Join us in helping companies and people communicate in more meaningful ways to make life-changing decisions together.👫 Are you passionate about technology and problem-solving? Join our fast-growing SaaS company and help ensure our customers and internal teams have a seamless technology experience. Right now, we’re growing our Customer Support team and looking for a dutch-speaking Support Agent based in our Stockholm HQ. 🎉 ABOUT THE ROLE! As a member of our Customer Support team, you’ll be the voice of Teamtailor, helping users and making sure they have a great experience every time they reach out. We're proud of our fast response times (average 2 minutes) and a 98% customer satisfaction score. 🤩 Your mission? Deliver exceptional support, solve real problems, and make sure our customers leave every interaction with a smile. RESPONSIBILITIES! 💬 Provide friendly, fast support via live chat (Intercom), email, and occasionally by phone 🧩 Troubleshoot technical issues and collaborate closely with our tech team to solve complex cases 📢 Gather and share customer feedback with our product team 🐛 Identify, verify, and report bugs - and keep customers in the loop 📚 Create helpful self-service content (FAQs, guides, etc.) 🤝 Build strong relationships by being proactive and genuinely helpful WHAT WE’RE LOOKING FOR! 💬 You're fluent in Dutch and English, written and spoken 💡 You bring solid experience in customer support (bonus if it’s in SaaS) 🔍 You think analytically and enjoy learning new things 🧠 You’re a natural problem-solver who feels at home with tech 🌟 You take pride in delivering excellent service and making things easier for others WHAT YOU’LL GET! 🏖 25 days of paid vacation 🧘 A healthy work-life balance 📚 Opportunities to grow your skills and learn new ones 🧑‍🤝‍🧑 A supportive, friendly team + fun social events 💻 Your own starter kit - MacBook, iPhone & Teamtailor swag! Let’s team up to build a customer experience that stands out around the world. We can't wait to meet you! This is role based in our Stockholm Office with remote work opportunites after 6 months. HOW TO APPLY! If this sounds like you, please click apply for this job or reach out to our Talent Acquisition team. We welcome applications from people with diverse backgrounds and experiences and are committed to building an inclusive workplace where everyone can thrive.