IT Support & Services Manager

Yubico is a global leader in identity security and creator of

the YubiKey, the original hardware-backed passkey. We are publicly traded on Nasdaq Stockholm; our global footprint includes

headquarters in Stockholm, Sweden, Silicon Valley, California; and Singapore.

At Yubico, we are guided by a shared belief that your work matters. We operate under a cultural philosophy of Speed with

Integrity, pushing the boundaries of technology to secure the AI frontier—protecting both human and agentic AI

interactions—and leading the transition to post-quantum cryptography. In everything we do, we live by our core values:

• Battle Friction:​ We constantly look for new ways to simplify our products, our work, and the user

experience.

• Inspire Higher:​ We think big, champion the open internet, and strive to do the right thing

even when it is difficult.

• One Team:​ We are open, responsive, and collaborative, overcoming challenges

and celebrating our successes together.

Aligned with our commitment to open standards, we foster a thriving builder

ecosystem through the Yubico Developer Program, offering free open-source repositories, libraries, and SDKs to help developers

rapidly integrate strong hardware authentication into any application. Through close collaborations with technical partners like

Google, Microsoft, and Amazon, as well as newer frontiers like OpenAI, we continue to shape a safer digital world while donating

security keys to protect vulnerable communities, journalists, and humanitarian groups worldwide through our Secure it Forward program.

The

Role:​

We are looking for a talented IT Support & Services Manager to lead our global IT team. In this role,

you will play a critical part in maximizing the team's full potential, ensuring the efficient operation of our Information

Technology department, and driving key business objectives.

As a hands-on manager, you will focus on executing, optimizing,

and maintaining operational workflows. Your responsibilities will include overseeing core technologies, scaling IT support

operations on a global level, and managing the IT work queue to ensure service delivery to our workforce worldwide. Based at our

Stockholm headquarters, the role requires regular on-site presence with some remote flexibility.

About

You​

• You are an approachable, people-first leader who thrives in a collaborative, close-knit team

environment.

• You are highly process-oriented and passionate about creating order out of chaos through automation and

clear workflows.

• You are a systematic troubleshooter who looks beyond immediate fixes to solve the root causes of

systemic IT challenges.

Roles and Responsibilities:​

• Team Leadership &

Mentorship:​ Lead, mentor, and grow a high-performing, globally distributed IT Support and Services team, fostering a

culture of continuous learning and collaboration.

• Queue & Service Management:​ Own the global IT

service desk queue and escalations, ensuring effective service delivery and high user satisfaction.

• Process

Optimization:​ Design, document, and continuously improve IT processes and automated workflows, utilizing an

automate-first mindset to scale with Yubico's growth.

• IT Operations:​ Drive reliable service delivery and

optimal performance of core IT services, alongside providing dedicated support for our Supply Chain teams.

• Vendor

Management: ​Manage vendor relations and the augmented workforce, including contractor management and tracking renewals

and spend for hardware and software suppliers.

• IT Asset Management: ​Manage IT asset inventory and

lifecycle to optimize spend, support sustainability, and ensure optimal hardware refresh cycles globally.

• Security & Compliance Alignment:​ Partner with Security to ensure IT processes, access controls, and

device baselines adhere to strict internal security policies and external global compliance standards.

• AI

Administration and Support:​ Drive adoption and enhance operational efficiency across Yubico by supporting AI enablement

initiatives.

Basic Qualifications:​

• Proven IT Leadership:​

Demonstrated experience managing IT support teams in a fast-paced, scaling environment. 7+ years of professional IT experience,

including 5+ years in an IT management role.

• Systems Knowledge:​ Familiarity with modern productivity

suites (e.g., Google Workspace, Microsoft 365), enterprise SaaS solutions, and device management for both macOS and Windows

environments.

• Service & Workflow Tooling:​ Practical experience utilizing modern IT project

management, ticketing, and workflow tools (e.g. Jira Service Management).

• Security Fundamentals:​ An

understanding of modern IT security principles, identity management, and endpoint security.

• Communication:​ Strong leadership, interpersonal, and communication skills to effectively collaborate with

cross-functional global stakeholders.

Bonus Qualifications:​

• Relevant industry

certifications (e.g., ITIL).

• Experience with Asset Management systems (e.g., SnipeIT) and the broader Atlassian

Suite.

We are an equal opportunity employer, we value diversity and uphold an

inclusive environment where all people feel that they are equally respected and valued. All applicants will be considered for

employment without attention to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital

status, religion, national origin, disability, protected Veteran status or any other characteristic protected by law. We'd love to

learn about what you can add to our diverse team. We are an E-Verify Participating Employer.

Yubico does not accept agency resumes or referrals so please do not send them to our careers staff or employees. Yubico is not

responsible for any fees related to unsolicited resumes or referrals.

Personal data

submitted through this form is used for managing Yubico’s recruitment activities, which include facilitating any application you

make, setting up and conducting interviews and tests for applicants, evaluating and assessing results and selecting candidates,

and as otherwise needed in our recruitment and onboarding processes. The use of your personal data may also be necessary prior to

entering into a contract with you (that is prior to offering you a job with Yubico). Your personal data will only be used for the

purposes for which it was collected and in accordance with the Yubico Privacy Notice. We only keep your personal data

for as long as necessary and in compliance with Yubico’s record retention policies. If you have asked us to, we will keep you

informed of other opportunities at Yubico. We do this in various ways, including email and by phone. If at any time you do not

want us to contact you or use your information as described herein please contact us at jobs@yubico.com to let us know and we will

delete all such information. Providing your personal data is voluntary, but necessary to join our talent community, and if you do

not agree to provide your data, we will not be able to consider you as part of our talent community.

As part of providing the requested service, we will transfer your data to be processed by Greenhouse Software Inc., a service

provider contracted by Yubico AB and/or its subsidiaries that meets legally mandated privacy requirements. The Yubico Privacy

Notice offers more information about Yubico privacy practices, including the lawful basis for processing of personal data, how to

lodge a complaint with the supervisory authority, and how to contact Yubico to exercise your data subject rights. In this notice,

when we refer to "Yubico", "us", "we" or "our", we mean the Yubico group company or companies that you apply to, or correspond

with, and which are responsible for any personal data collected about you.