Onboarding Associate

At Wolt, we create

technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of

restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries

around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the

globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more

than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with

drive and entrepreneurial spirit, this could be the ride of your life.

Wolt is a Finnish technology company and we’re best known for our food delivery platform. On our mobile app or website,

customers can order their favorite meals or other goods from our restaurant or retail partners and either pick their order up or

have it delivered by our courier partners.

We’re expanding rapidly, from our office in Stockholm, and now we’re

looking for someone to be part of this hectic, fun, and rapid expansion and help to set up our new partners for success.

As

such, we need a customer-focused and structured Onboarding Associate to support the onboarding and training of new restaurant

partners and ensure the best possible partnership. As an Onboarding Associate, you will act as a key communicator between our

operations team and merchant partners in order to ensure optimal success.

• Successfully onboard venues onto the Wolt platform by coordinating,

executing, and monitoring the full onboarding process for restaurant and retail Merchant Partners.

• Ensure a smooth and

speedy integration from when the contract is signed through to go-live.

• Proactively remove bottlenecks and roadblocks to

maintain onboarding velocity.

• Build strong

relationships with merchant partners, supporting them throughout onboarding and beyond.

• Provide training and education on

the Wolt Merchant App and Merchant Portal (including live training if needed) to optimize partner performance.

• Keep

merchants updated on system improvements and new features to ensure their continued success.

Comprehensive

Setup & Quality Standards​

• Create and maintain merchant venue pages, including offers, product photo

coverage, translations, and menu updates.

• Ensure all content reflects Wolt’s brand standards, both in pragmatic and

aesthetic terms.

• Guarantee that all partners experience the highest Wolt-grade service standards by monitoring progress

and addressing needs promptly.

• Support Merchant Services

and Key Account Managers with tasks related to partner management.

• Contribute to long-term operational success by

ensuring partners are fully equipped and aligned with Wolt’s service excellence.

Our Humble

expectations*​

• Logical problem-solving skills with a bias for action and impact
• Proactive ownership

mentality - an independent thinker who can work with limited guidance, but through grit and determination can deliver a successful

outcome

• Excellent interpersonal skills with the ability to adapt the tone to suit the audience - you will be working with

a lot of different people both internal and external

• Experience in sales, account management, or customer support is an

advantage

• Fluent in Swedish and English to be able to communicate with the partners and ensure we have correct

information on the app.

If this sounds like an

opportunity you want to pursue, apply today!  💙

Please note that we do not accept applications coming through

email due to GDPR​. Make sure to apply through our careers page!

We’re committed to growing and empowering a more inclusive community within our company, industry, and

cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe

that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to

excel.