Product Specialist

Bannerflow is a fast-growing global SaaS company building a Creative Intelligence Platform that helps enterprise brands predict,

create, and optimize advertising across channels. AI is not just a buzzword here. We are on a company-wide AI transformation

journey, and agentic workflows are becoming part of how every team builds and sells. You will help shape it.

The Role

As a Product Specialist, you are the technical expert our customers rely on. When things get complex, you are the one who makes it

work.

You will work side by side with Customer Success and Sales and bring the technical know-how. You will design how Bannerflow fits

into each customer's setup, from the first discovery call to a successful rollout. And you will take the technical voice of the

customer straight to Product and Tech.

Success looks like customers who get the most out of our platform, deals you helped win with technical confidence, and fewer

repeat issues because you fixed the root cause.

This is a great opportunity for someone who wants to combine deep technical problem-solving with direct customer impact, take

ownership of complex challenges, and contribute to how we continuously improve and scale our customer experience.

• Drive adoption: Partner closely with Customer Success and Sales to drive product adoption and value realization across our

existing customer base

• Lead technical discovery: Understand prospective and existing customers' ad stack, data sources, workflows, and requirements,

and translate them into a clear Bannerflow solution

• Own pre-sales technically: Deliver tailored demos, scoping conversations, and evaluations, and run proofs of concept that help

move deals forward

• Design integrations: Shape the integration and solution architecture with customers, covering data feeds, APIs, ad server and

DSP connections, and data flows between Bannerflow and their systems

• Support security reviews: Answer customer questions on integrations, data handling, and platform capabilities, coordinating

with internal teams where needed

• Be the escalation point: Own root-cause analysis for complex integration, feed, and implementation issues, and troubleshoot

hands-on rather than just guiding at a conceptual level

• Train and demo: Deliver in-depth product training and value-focused demos, proactively recommending the right features,

solutions, and use cases

• Advise as a trusted expert: Challenge requirements, recommend best practices, and spot ways to optimize workflows and drive

long-term adoption

• Close the loop with Product and Tech: Resolve root causes of recurring issues and represent customer feedback and technical

insights to help improve our platform and customer experience

• Raise the technical bar: Share expertise, mentor colleagues, and design, document, and improve scalable processes and ways of

working across Customer Operations

• Experience as a Product Specialist, Solutions Engineer, Technical Consultant, or similar, ideally across both pre-sales and

post-sales

• Knowledge of creative tech, digital marketing, or SaaS workflows, plus familiarity with buyer topics like security, SSO, and

data privacy

What We Offer

You will work in a hybrid setup from our Stockholm HQ, side by side with Customer Success, Sales, Product, and Tech. We live by

our values of Collaboration, Passion, and Challenge, and we keep it fun with padel tournaments, webinars, Friday beers, and

Level-up Hackathons.

Our competitive package includes ITP1 pension, health allowance, parental leave top-up, and health care insurance.

We are building a diverse and inclusive team and welcome applications from candidates of all backgrounds, experiences, and

abilities.