Retail - Lead Store Advisor, Stockholm

In this role, you will be a key player in leading our retail team and ensuring a premium customer experience. As a Lead Store

Advisor, you will leverage your leadership skills to drive sales performance, mentor Store Advisors, and maintain operational

excellence. Your responsibilities will include supervising customer interactions, optimizing inventory management, executing

visual merchandising plans, and contributing innovative ideas to enhance store processes. Join us to make a significant impact,

advance your career, and help shape the future of our retail environment.

• Brand Champion: Consistently embody and communicate our brand philosophy, values, and culture to both internal and external

customers, ensuring every interaction reflects our commitment to excellence. Lead by example in providing outstanding customer

service, including welcoming customers, addressing inquiries, and creating tailored solutions to enhance their engagement with our

products. - Team Leadership: Supervise, mentor, and motivate a team of Store Advisors, instilling a customer-focused approach in

all aspects of their work. Manage and optimize daily zoning schedules to ensure smooth customer flow, operational efficiency, and

optimal coverage throughout the store. Oversee the opening and closing procedures, ensuring compliance with store protocols and

maintaining a secure, organized environment. - Product and Brand Expertise: Maintain an in-depth knowledge of product technical

specifications and stay current on global company initiatives, including sustainability efforts and Athlete stories. Actively

contribute ideas for merchandising, store events, and community activities that enhance store visibility and customer engagement.

• Operational Excellence: Assist with inventory management tasks, including placing new product orders, managing fill-in orders,

and ensuring accurate stock levels to meet customer demand. Uphold visual merchandising standards in the store, creating a premium

shopping experience through well-organized, visually appealing displays. Continuously provide feedback to store leadership to

refine processes and elevate customer service quality. Perform duties as required to support the store’s goals and overall

performance. - Operational Support: Serve as the primary contact for store leadership, IT, and Facility Management regarding

operational matters related to product flow and store system functionality. Train the store team on BoH processes, ensuring

adherence to standard procedures and best practices. Handle minor maintenance and facility management tasks to maintain the

store’s premium standards and ensure smooth operations. Act as the store’s system and IT expert, providing first-level

troubleshooting (e.g. POS systems), assisting with IT system testing, and training the team on in-store technology. -

Cross-Functional Collaboration: Work closely with store leadership to align on all store functions, driving overall business

success through teamwork and collaboration. Participate in regular team meetings, sharing insights and updates on FoH, BoH, and VM

performance. Pursue personal and professional development opportunities to enhance your leadership capabilities and contribute to

the store’s growth.

• 3+ years of experience in a retail environment, with at least 1 year in a supervisory or leadership role. - Experience in the

Running, Fashion, or Sports industry is a plus, but a passion for these areas is essential. - Exceptional communication and

interpersonal skills, with the ability to connect with customers and inspire your team. - Proactive and quick to learn, you thrive

in both independent and collaborative settings. - A keen eye for maintaining a visually appealing store and upholding high visual

merchandising standards. - Able to juggle multiple tasks efficiently while staying focused on customer needs and adapting to the

dynamic demands of the business. - Proficient in reading, writing, and speaking English. - Proficiency in Swedish a plus.

As a Lead Store Advisor, you will be an integral part of a dynamic retail team dedicated to delivering exceptional customer

service and maintaining a high-performance store environment. You’ll collaborate closely with Store Advisors, mentoring them to

enhance their skills and ensuring they embody our brand values in every interaction. You’ll work alongside store leadership,

contributing your insights to improve operations and customer experience. Together, you and your team will create a welcoming,

efficient, and visually appealing shopping experience, driving the store’s success and shaping the future of our retail

environment.

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop

holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented

atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose. The

minimum salary for a full-time equivalent position is 325,000 SEK. Individual compensation offers will be calculated pro-rata, and

may vary based on pre-determined, objective assessment criteria for the role. On is an Equal Opportunity Employer. We are

committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and

retention are free of discrimination.