Technical Platform Advisor - Stockholm

Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal

teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar.

Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing

thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters:

judgment, strategy, and outcomes.

2,100+ customers across 80+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and

Barclays. We’ve scaled to $200M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through

acquisitions including Qura, Walter AI, Graceview, Cadastral, and Wexler.

We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and

campaigns featuring Jude Law.

This is the most senior seat on the advisory ladder and the person our largest clients trust when it matters most. In legal AI,

that trust is hard-won: matters run to fixed dates, data is privileged, and clients hold Legora to the same standard of care they

apply to their own work. Part technical advisor, part incident lead, part operating model owner, you hold the technical health of

Legora's most complex client relationships and define the playbook the whole function runs on.

• Own the relationship: Hold the technical health and escalation outcomes for our Strategic Accounts, serving as their primary

point of escalation and continuity, and read usage and adoption signals to get ahead of risk.

• Lead in a crisis: Act as incident lead on Sev1 and Sev2 events, owning coordination, customer communication, and the path to

resolution. Drive post-incident reviews as trust-building artifacts and product feedback loops, not just process checkboxes.

• Set the standard: Define and own the escalation criteria, account-health model, and cross-team interfaces the function runs on.

Build mechanisms that make the team consistent and not dependent on individual heroics.

• Own the Technical Blueprint: Maintain the single source of truth for each account, including data setup, integrations, security

and legal considerations, and workflow context. Carry technical context from implementation into the live relationship so

nothing is lost in the handoff and the whole account team can rely on it.

• Drive adoption and enablement: Run technical reviews and enablement sessions that deepen product usage, unlock new value, and

keep customers current on the platform.

• Partner proactively: Work with Engagement Managers (CSM function) on Quarterly Business Reviews that tie technical health to

business outcomes.

• Coordinate escalations: Align the Platform Consultants and the Technical Platform Expert around a single resolution path,

holding customer-facing ownership while technical root cause is driven in parallel.

• Stay close to the signal: Own the highest-stakes cases in the L2 queue for your assigned Strategic Accounts, and serve as the

escalation point for Platform Consultants before an issue reaches the Technical Platform Expert, so you stay close to the

ground truth of each account's technical health.

• You communicate with executives as clearly as with engineers: confirmed facts, explicit trade-offs, named owners, and no

speculation presented as certainty.

At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity

employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people

of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression,

sexual orientation, age, disability, veteran status, or any other characteristic protected by law.