Customer Success Manager (m/f/d)

Sereact

WHO WE ARE: We build the intelligence that lets robots sense, reason, and act in the real world—moving beyond the lab and into everyday industrial settings like warehouses and factories. Our technology closes the automation gaps that traditional systems can’t solve. We are on a mission to redefine how physical work gets done, and we’re looking for curious, bold thinkers to help shape the future of robotics with us. OVERVIEW: We are hiring one of our first Strategic Accounts Managers to own and grow Sereact’s most important customer relationships. You will ensure customers get successful value generation of our AI-powered robotics solutions, drive measurable customer outcomes, and unlock expansion opportunities across Fashion, General Merchandise, E-Grocery, and 3PL customers. This is a hands-on, high-impact role combining strategic account management, customer success, and commercial growth in a fast-scaling AI robotics company. Willingness to travel: up to 50% Your Responsibilities: * Own strategic customer relationships end-to-end: onboarding, adoption, retention, and expansion * Act as trusted advisor to operational and executive stakeholders * Drive customer value realization and ROI through strategic account management * Identify and close expansion opportunities (new sites, higher throughput, additional licenses), and renewals * Develop tailored go-to-market and account growth strategies, including QBRs and EBRs * Partner with Product, Engineering, and Operations to translate customer needs into roadmap input * Help build the foundation, processes, and playbooks for Customer Success at Sereact QUALIFICATIONS: Education and Experience * Strong understanding of intralogistics, automation, robotics, or industrial tech * Experience managing and growing enterprise or strategic accounts * Background in a scale-up or fast-growing environment * Proven ability to drive commercial expansion and customer outcomes * High technical affinity; engineering background a plus * Excellent communication and stakeholder management skills * Fluent in English (other languages are a plus) Why Join: * One of the first hires in a critical customer-facing function * High ownership and direct impact on revenue and retention * Work at the intersection of AI, robotics, and real-world operations * Competitive compensation, and growth opportunities OUR INTERVIEW PLAN: * Application * Take‑home assignment: You’ll work on a short, role‑relevant task with clear instructions and a deadline. * Cultural fit interview (40 min): A conversation about how you work, what motivates you, and what you’re looking for. Expect CV highlights, your “why,” and time for your questions. * Technical fit interview (45 min): A deeper dive into your skills and problem‑solving approach for this role. * On‑site visit: Meet the team in our office and collaborate on a real challenge similar to the work you’d do here. You’ll also meet a founder; we aim to give you a clear feel for the role and environment. WHAT WE OFFER: * Wellpass (gym membership * A motivated team and an open corporate culture * Flexible work schedule: Remote or hybrid from the Stuttgart area - design your own working day. * Company car: An exclusive mobility offer that accompanies you everywhere. * Shape the future: Work for a market leader in AI solutions and actively contribute to the further development of our industry. * Attractive remuneration: A competitive salary plus attractive bonus options. * Career opportunities: Be part of a dynamic scale-up with clear development prospects in a growing industry.

Sereact

WHO WE ARE: We build the intelligence that lets robots sense, reason, and act in the real world—moving beyond the lab and into everyday industrial settings like warehouses and factories. Our technology closes the automation gaps that traditional systems can’t solve. We are on a mission to redefine how physical work gets done, and we’re looking for curious, bold thinkers to help shape the future of robotics with us. OVERVIEW: We are looking for a dynamic Sales Manager to expand our business and shape our market entry and customer journey. You will collaborate with internal teams to develop innovative market strategies and ensure customer success. Your key responsibilities include identifying new opportunities in Fashion, General Merchandise, E-Grocery, and 3PL; designing and executing go-to-market strategies; managing the customer journey from initial contact to contract signing and go-live; building and leading a high-performing team; and optimizing processes. Regular on-site visits (approximately 50% travel) are required to secure long-term partnerships. YOUR RESPONSIBILITIES: Sales Management: * Market development: Identifying and developing new market segments and business opportunities in Fashion, General Merchandise, E-Grocery and 3PL. * Go-to-market design: Developing and implementing innovative market entry strategies in close cooperation with management. * Accompanying the customer journey: Taking over the entire process from the initial customer approach through negotiations to contract signing and go-live. * Team building and leadership: Recruiting and developing a powerful team and setting up efficient processes to support growth. * Designing processes: Optimizing existing processes and establishing new structures to drive our expansion. * Promote collaboration: Working closely with the Solutions Design and Operations departments to develop bespoke solutions for our customers. * Show presence: Regular on-site customer visits (approx. 50% on-the-road travel required) to build strong relationships and secure long-term partnerships. QUALIFICATIONS: Education and Experience * Network in the logistics industry: Experience and contacts in the logistics or industrial sector are a plus. * Experience in growing companies: You know the dynamics and challenges of a scale-up and have already achieved success in a fast-growing environment. * Go-to-market expertise: Proven success in developing and implementing market entry strategies. * Technical understanding: An engineering background or affinity for technical products will make it easier for you to work with our internal teams. Skills * Customer focus: Excellent communication and negotiation skills and the ability to accurately understand customer needs and offer solutions. * Language proficiency: Strong command of both German and English. * Structure and initiative: Experience in building teams, processes and efficient ways of working. * Willingness to travel: Flexibility for regular customer visits (approx. 50% on-the-road travel required). OUR INTERVIEW PLAN: * Application * Take‑home assignment: You’ll work on a short, role‑relevant task with clear instructions and a deadline. * Cultural fit interview (40 min): A conversation about how you work, what motivates you, and what you’re looking for. Expect CV highlights, your “why,” and time for your questions. * Technical fit interview (45 min): A deeper dive into your skills and problem‑solving approach for this role. * On‑site visit: Meet the team in our office and collaborate on a real challenge similar to the work you’d do here. You’ll also meet a founder; we aim to give you a clear feel for the role and environment. WHAT WE OFFER: * Wellpass (gym membership) * A motivated team and an open corporate culture * Flexible work schedule: Remote or hybrid from the Stuttgart area - design your own working day. * Company car: An exclusive mobility offer that accompanies you everywhere. * Shape the future: Work for a market leader in AI solutions and actively contribute to the further development of our industry. * Attractive remuneration: A competitive salary plus attractive bonus options. * Career opportunities: Be part of a dynamic scale-up with clear development prospects in a growing industry.

Sereact

WHO WE ARE: We are a rapidly growing embodied AI company revolutionizing human labor. Leveraging cutting-edge robotics and advanced artificial intelligence, we develop transformative technologies that redefine how work is done across multiple industries—empowering businesses to streamline operations, boost productivity, and unlock new possibilities. OVERVIEW: As Partner Sales Manager, you will be the driving force behind the development and implementation of our partner strategy. You will be working closely with leading integrators in Europe and the US to expand our market reach and scale sales of our AI-powered solutions. You will be responsible for building strong partnerships, designing processes and structures and supporting our partners in the successful implementation of our solutions. YOUR RESPONSIBILITIES: Building partnerships * Identifying, developing and supporting strategic integration partners such as Element Logic, TGW, Knapp, Vanderlande, and other leading players in Europe and the US. Go-to-market strategies * Developing and implementing sales strategies with partners, including license sales and co-branded solutions. Team building and enablement * Building a team to support partners and implementing a structured training program for their sales teams. Process and structure design * Implementing efficient processes and standards to make collaboration with partners smooth and scalable. Revenue and target responsibility * Managing revenue generation via partners and ensuring that defined KPIs are achieved. Cross-functional collaboration * Coordinating closely with internal departments such as Product Management, Solutions Design and Operations to support partners. Co-development of solutions * Designing customized, co-branded products to meet integrators' specific requirements. Willingness to travel * Regular on-site visits to partners (approx. 50% on-the-road travel required) to strengthen collaboration and develop new business opportunities. QUALIFICATIONS: Education and Experience * Experience in partner sales management: proven success in the development and implementation of partner strategies, ideally in the logistics or automation sector. * In-industry network: Contacts with leading integrators and a deep understanding of their business models and market requirements. Skills * Leadership experience: Experience in building and leading teams and implementing new processes and structures. * Technical understanding: An engineering background or affinity for complex technical products makes it easier for you to work with partners and internal teams. * Go-to-market expertise: Ability to develop and successfully implement innovative strategies. * Strong communication skills: Excellent negotiation and presentation skills paired with a strong customer and partner orientation. * Willingness to travel: Flexibility to travel regularly (approx. 50% on-the-road travel required) to maintain and develop local partnerships. * Language proficiency: Strong command of both German and English. OUR INTERVIEW PLAN: * Application * Take‑home assignment: You’ll work on a short, role‑relevant task with clear instructions and a deadline. * Cultural fit interview (40 min): A conversation about how you work, what motivates you, and what you’re looking for. Expect CV highlights, your “why,” and time for your questions. * Technical fit interview (45 min): A deeper dive into your skills and problem‑solving approach for this role. * On‑site visit: Meet the team in our office and collaborate on a real challenge similar to the work you’d do here. You’ll also meet a founder; we aim to give you a clear feel for the role and environment. WHAT WE OFFER: * Wellpass (gym membership) * A motivated team and an open corporate culture * Flexible work schedule: Remote or hybrid from the Stuttgart area - design your own working day. * Company car: An exclusive mobility offer that accompanies you everywhere. * Shape the future: Work for a market leader in AI solutions and actively contribute to the further development of our industry. * Attractive remuneration: A competitive salary plus attractive bonus options. * Career opportunities: Be part of a dynamic scale-up with clear development prospects in a growing industry.