Account Coordinator

Mission Excellent customer service is about more than processing orders. It is about creating trust, building relationships, and

making every customer feel valued. In this role, you will be the link between our customers and our organization. Working closely

with your multilingual colleagues, you will ensure that quotations, orders, and customer requests are handled efficiently and

professionally, helping our customers succeed while contributing to the growth of our business. More specifically, you will be

responsible for: Job Description - Preparing and following up on quotations - Processing and managing customer orders - Serving as

a trusted point of contact for customers - Coordinating with internal departments to ensure smooth execution of orders - Providing

proactive updates on deliveries, lead times, and order status - Resolving customer inquiries in a timely and solution-oriented

manner - Supporting continuous improvements in customer service processes - Determining the most suitable shipping method and

calculating freight charges - Organizing shipments and coordinating with traffic department - Working closely with the Regional

Sales Manager to provide outstanding customer experience and build strong customer relationships - Going the extra mile to support

customers and ensure their needs are met in a professional and proactive manner Contacts (Internal / External) - Customers -

External sales - Supply chain department - Traffic department - Quality department - Finance department - CMCO/Kito Crosby

entities worldwide - Auditors Skills & Qualification Experience - Customer Service experience or equivalent through education

• Experience with order processing and quotation management is an asset - Experience working in a multicultural and international

environment - Commercially minded with a strong customer focus Technical Skills - Knowledge of SAP or a similar ERP system -

Proficiency in Microsoft Office applications - Experience with order management and customer service systems - Interest in

technical products and willingness to develop product knowledge - Good language skills Education - Professional bachelor or equal

through experience Languages (one of the first four should be native), not mandatory to speak all - Fluent in Dutch - Fluent in

English - Good knowledge of German is preferred - Good knowledge of French is preferred - Additional language skills are

considered an asset Competencies - Customer-oriented and service-minded - Strong commercial awareness - High level of commitment

and ownership - Proactive and solution-oriented mindset - Strong communication and interpersonal skills - Team player with a

collaborative approach - Well-organized and detail-oriented - Ability to manage multiple priorities and work under pressure