Digital Trust & Safety Specialist (Danish/English) – Relocation Bulgaria

Customer Experience Specialist (Svenska) Flytta till Sofia, Bulgarien

Jobs Europe AB

Observera att tjänsten är baserad i Sofia, Bulgarien. Vi hjälper dig med hela flyttprocessen. Är du redo att ta nästa steg i din karriär och arbeta i en internationell miljö? TELUS Digital Bulgaria söker nu en Digital Trust & Safety Specialist med flytande svenska och engelska. Här får du möjlighet att arbeta för en global marknadsledare inom Customer Experience (CX) samtidigt som du utvecklar din karriär i en av Europas mest spännande huvudstäder. Dina arbetsuppgifter Granska användargenererat innehåll och säkerställa att det följer företagets riktlinjer Hantera innehåll som bryter mot policys eller kan innebära säkerhetsrisker Följa interna riktlinjer och säkerställa att de tillämpas korrekt Identifiera mönster och trender för att förebygga risker och förbättra kvaliteten Bidra till en trygg och säker digital miljö för användare världen över Vi söker dig som Har mycket god känsla för detaljer Trivs med att arbeta med känsligt eller utmanande innehåll Kan fatta välgrundade beslut och motivera dem Har god analytisk förmåga och kan identifiera återkommande mönster Är strukturerad och kan hantera flera arbetsuppgifter samtidigt Erfarenhet av att utreda bedrägerier, spam eller olämpligt innehåll är meriterande Kvalifikationer Flytande svenska i tal och skrift Engelska på minst B2-nivå EU-medborgarskap eller giltigt arbetstillstånd för Bulgarien Vi erbjuder Betald introduktionsutbildning Konkurrenskraftig lön Goda utvecklings- och karriärmöjligheter Privat sjukvårdsförsäkring Över 50 personalförmåner att välja mellan Internationell och inkluderande arbetsmiljö Bonus för tips om nya medarbetare Flyttpaket Vi gör din flytt till Bulgarien så smidig som möjligt och erbjuder: Relocation Bonus på 1 500 € (utbetalas i två delar) 21 dagars kostnadsfritt boende vid ankomst Hjälp att hitta permanent boende i Sofia Arbeta mitt i Sofia Du kommer att arbeta från det moderna TELUS Tower i centrala Sofia med tillgång till: Gym Avkopplings- och spelområden Moderna arbetsytor Ett internationellt team med kollegor från hela Europa Låter det här som nästa steg i din karriär? Ansök idag och bli en del av TELUS Digital Bulgaria!

Trust and Safety Support Specialist

Lovable

TL;DR Our Trust & Safety team is dedicated to safeguarding our users, products, and platform. Be the human in the loop for preventing fraud, harmful behaviors, abuse, and payment risk at Lovable. You'll investigate suspicious accounts, tune detection rules, and turn what you learn from real cases into practice for safety and security. WHY LOVABLE? Lovable lets anyone and everyone build software with any language. From solopreneurs to Fortune 100 teams, millions of people use Lovable to transform raw ideas into real products — fast. We are at the forefront of a foundational shift in software creation, which means you have an unprecedented opportunity to change the way the digital world works. Lovable-built applications and websites are visited hundreds of millions of times a month, and our enterprise footprint is compounding fast. And we're just getting started. We're a small, talent-dense team building a generation-defining company from Stockholm. We value extreme ownership, high velocity, and low-ego collaboration. We seek out people who care deeply, ship fast, and are eager to make a dent in the world. WHAT WE'RE LOOKING FOR * 2+ years in fraud operations, payment risk, trust and safety investigations, or a similar support role at a consumer or SaaS platform. * Experience with handling complex trust and safety cases, policies and resolving disputes requiring communication with customers, platforms and authorities. * Clear writer. Your case notes and customer updates are clear, accurate and easy-to-read. * Calm under pressure during incidents and disputes, and pragmatic about false positives vs. user friction. WHAT YOU'LL DO * Conduct end-to-end investigations of suspected safety incidents and platform ToS violations and determine appropriate enforcement actions. * Manage customer interactions for safety related reports. * Analyze harmful behaviour, emerging abuse patterns and threat landscape to improve detection systems and inform harm prevention strategies. * Tune and propose new rules, signals, and features for our Trust & Safety detection systems. * Run root-cause analyses on safety incidents and help integrate learnings back into product, risk, and engineering roadmaps. * Build dashboards and alerting that make abuse trends visible and actionable, minimizing the potential for bad actors to misuse the platform. * Work with the leadership of Trust & Safety, Support, and Legal on edge cases and policy changes. * Use AI tooling and agents to enhance abuse detections, response and prevention proactively. Please note: This role may involve exposure to sensitive content. About your application * Please submit your application in English - it’s our company language so you’ll be speaking lots of it if you join * We treat all candidates equally - if you’re interested please apply through our careers portal

Trust and Safety Support Specialist

Lovable Labs Sweden AB

TL;DR Our Trust & Safety team is dedicated to safeguarding our users, products, and platform. Be the human in the loop for preventing fraud, harmful behaviors, abuse, and payment risk at Lovable. You'll investigate suspicious accounts, tune detection rules, and turn what you learn from real cases into practice for safety and security. Why Lovable? Lovable lets anyone and everyone build software with any language. From solopreneurs to Fortune 100 teams, millions of people use Lovable to transform raw ideas into real products — fast. We are at the forefront of a foundational shift in software creation, which means you have an unprecedented opportunity to change the way the digital world works. Lovable-built applications and websites are visited hundreds of millions of times a month, and our enterprise footprint is compounding fast. And we're just getting started. We're a small, talent-dense team building a generation-defining company from Stockholm. We value extreme ownership, high velocity, and low-ego collaboration. We seek out people who care deeply, ship fast, and are eager to make a dent in the world. What we're looking for 2+ years in fraud operations, payment risk, trust and safety investigations, or a similar support role at a consumer or SaaS platform. Experience with handling complex trust and safety cases, policies and resolving disputes requiring communication with customers, platforms and authorities. Clear writer. Your case notes and customer updates are clear, accurate and easy-to-read. Calm under pressure during incidents and disputes, and pragmatic about false positives vs. user friction. What you'll do Conduct end-to-end investigations of suspected safety incidents and platform ToS violations and determine appropriate enforcement actions. Manage customer interactions for safety related reports. Analyze harmful behaviour, emerging abuse patterns and threat landscape to improve detection systems and inform harm prevention strategies. Tune and propose new rules, signals, and features for our Trust & Safety detection systems. Run root-cause analyses on safety incidents and help integrate learnings back into product, risk, and engineering roadmaps. Build dashboards and alerting that make abuse trends visible and actionable, minimizing the potential for bad actors to misuse the platform. Work with the leadership of Trust & Safety, Support, and Legal on edge cases and policy changes. Use AI tooling and agents to enhance abuse detections, response and prevention proactively. Please note: This role may involve exposure to sensitive content. About your application Please submit your application in English - it’s our company language so you’ll be speaking lots of it if you join We treat all candidates equally - if you’re interested please apply through our careers portal