HR IT Service Delivery Manager - 18881 - Upplands Väsby

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description

We are looking for an experienced HR IT Service Manager

What You Will Work On

Act as the main IT contact and coordinator for HR-related IT matters

Collect, structure and prioritize HR business requirements

Manage and develop HR systems, integrations and related services

Support incident management, changes and continuous improvements

Coordinate vendors and external suppliers

Manage and coordinate IT activities related to Workday implementation

Coordinate Workday integrations and support transition from project to operations

Support decommissioning of legacy systems and integrations after go-live

Support HR-related aspects of the SiteVision intranet transformation

Support configuration and development activities in Quinyx

Handle escalated cases in Freshservice

Maintain HR system documentation and architecture information in Confluence

Develop and maintain SAD documentation for Workday

Support demand management and establish operational forums

Follow up budgets, invoices and financial activities

Perform and follow up ITGC controls

Work closely with HR specialists, super users, IT teams and suppliers

Drive improvements in HR, IT, service management and system governance

What You Bring

Documented experience as an IT Service Manager, Application Manager, System Manager, Service Delivery Manager or similar

Strong experience working between business and IT

Good understanding of HR processes and HR Master Data

Experience with HR systems and system management

Experience with requirements gathering, prioritization and vendor management

Strong understanding of integrations, incidents, changes and operational support

Experience working with business stakeholders, IT teams, specialists and external suppliers

Strong documentation, coordination and organizational skills

Experience with Workday, particularly implementation, administration, integrations or vendor management

Workday certification or equivalent experience

Very good Swedish and English, both written and spoken