Associate Level 3 Support Analyst

Welcome to Frontline Managed Services® – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence. Join Our Team and Be a Catalyst for Change! We don't just follow industry standards; we set them. Our dynamic environment thrives on pushing boundaries and embracing challenges. We are more than a workplace; we are a community of forward-thinkers dedicated to shaping the future.   How You’ll Make an Impact As a Sr. Analyst, you will provide technical support for a diverse portfolio of law firm clients, delivering high-quality customer service with a strong emphasis on first-call resolution and ownership. This is a mid-level, client-facing role that plays a critical part in supporting high-urgency legal environments where responsiveness, discretion, and attention to details matter.  You will manage escalated issues while resolving frontline requests, working closely with teammates and partners to deliver reliable, professional support. This role is ideal for someone who enjoys solving problems, communicating clearly with non-technical users, and contributing to a collaborative service desk team.   What You’ll Do * Serve as technical support resource in a multi-client environment, owning the full lifecycle of technical issues from initial intake through troubleshooting, resolution, and closure. * Prioritize first-call resolution and take full ownership of incidents to ensure timely and accurate outcomes * Act as an escalation point, providing guidance and support as needed * Support multiple law firm clients, understanding their applications, workflows, confidentiality requirements, and time-sensitive needs * Create, update, and maintain detailed service tickets with clear documentation of troubleshooting steps and resolutions in ServiceNow.  * Provide technical support for: * Windows and macOS workstations * Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) * Mobile devices (iOS and Android) * Common legal applications (document management, timekeeping, case management systems) * VPN connectivity, networking fundamentals (DNS, DHCP, Wi-Fi) * End-user hardware including laptops, printers, scanners, and peripherals * Support virtual desktop and remote access environments (e.g., VPN, VDI/VMware Horizon), as applicable * Perform user account setup and maintenance, including permissions, MFA support, and access changes * Collaborate with internal teams and third-party vendors to resolve complex issues * Know when to resolve issues independently and when to escalate or collaborate to ensure the best outcome for clients * Escalate infrastructure-level or Tier 3 issues with complete documentation and context * Assist with workstation deployments, updates, and routine maintenance * Contribute to internal documentation, knowledge base articles, and process improvements * Participate in ongoing training, certifications, and skills development * Deliver consistent, high-quality customer service with clear communication, empathy, accuracy, and accountability   You’ll Be Successful in This Role If You * Solve problems thoroughly during the first interaction * Communicate clearly and professionally with non‑technical users * Understand the confidentiality and urgency of legal environments * Manage multiple clients and priorities effectively * Work independently and collaboratively * Are detail-oriented, organized, and proactive * Adapt quickly to new technologies and evolving client needs   What You Bring * CompTIA A+ Certification required or, in lieu of certification, an associate’s degree in information technology or related field * 3+ years of experience in a help desk or service desk environment * Experience supporting users via phone, ticketing systems, and remote support tools * Experience supporting professional services clients is preferred (legal industry experience is a strong plus)   Preferred Qualifications * Hands-on experience using ServiceNow for ticketing, triage, routing, documentation, and resolution tracking. * CompTIA Network+ * Microsoft MS‑900 or higher   Compensation & Schedule * This position is compensated at $25.00 per hour and follows a fixed wage scale. * The role may require working at least one weekend day as part of a regularly scheduled shift, based on client coverage needs. * Must be available to start on 7/13   Not Sure You Meet Every Requirement? We know that great candidates may not match every qualification listed. If you’re excited about the role and believe you could be a strong fit, we encourage you to apply. We value potential and a growth mindset as much as experience.   Join Us At Frontline Managed Services, we celebrate different backgrounds, experiences, and perspectives. We are committed to building a team that reflects the clients and communities we serve.   “We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”

ABOUT THE ROLE Chime is looking for an Investor Relations Associate to join our IR team at a pivotal moment in the company's public market journey. This role sits at the intersection of finance, communications, and strategy — supporting the full spectrum of IR activities that help investors and analysts understand Chime's business, growth trajectory, and competitive position. You'll work closely with the Head and Director of IR and gain exposure to senior leadership, the sell-side analyst community, and institutional investors. This is a high-visibility, high-learning role for someone early in their career who wants to build a foundation in investor relations, capital markets and corporate finance. The base salary offered for this role and level of experience will begin at $90,000 and up to $125,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. IN THIS ROLE, YOU CAN EXPECT TO Investor Communications & Reporting * Help prepare quarterly earnings materials including press releases, investor presentations, Q&A prep documents, and scripts * Maintain and update investor-facing content on the IR website * Track and organize analyst research, consensus estimates, and investor feedback following roadshows and conferences Market Intelligence * Monitor sell-side coverage, produce daily news summaries, and flag relevant fintech, neobank, and broader consumer finance developments * Track peer company earnings calendars, disclosures, and analyst commentary; synthesize competitive positioning implications * Maintain a peer group benchmarking model (valuation multiples, key operating metrics) Investor Engagement Support * Coordinate logistics for investor conferences, non-deal roadshows, and analyst days — including scheduling, travel, briefing documents, and follow-ups * Manage the IR inbox and help field inbound inquiries from investors and analysts * Maintain the investor CRM database, tracking engagement history and ownership changes Financial Analysis * Support updates to internal financial models and bridge analyses ahead of earnings * Assist in preparing board and executive materials related to shareholder base, ownership trends, and consensus vs. guidance dynamics TO THRIVE IN THIS ROLE, YOU HAVE Experience & Background * 2–3 years of professional experience in investor relations, equity research, investment banking, consulting, corporate finance, or a related field * Undergraduate degree in finance, economics, accounting, or a related discipline; strong academic record * Exposure to public company financial statements and SEC filings (10-K, 10-Q, 8-K) is a plus Skills * Strong financial acumen — comfortable reading an income statement, balance sheet, and cash flow statement, and understanding how they connect * Excellent written and verbal communication skills; able to synthesize complex information into clear, concise narratives * Highly organized and detail-oriented, with the ability to manage multiple workstreams under deadline pressure * Proficiency in Excel and PowerPoint; Google Office Suite, familiarity with Factset or Bloomberg terminal preferred Attributes * Genuine curiosity about fintech, capital markets, and how institutional investors think * Low ego, high initiative — comfortable rolling up your sleeves and owning administrative details as readily as analytical work * Discretion and sound judgment when handling material non-public information (MNPI) and investor relationships * Team-first mindset with a desire to grow within the IR function over time #LI-BE1 #LI-Onsite A LITTLE ABOUT US At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential. We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members. We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.  We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential. Because if we don't—who will? *Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC. WHAT WE OFFER FOR OUR FULL-TIME, REGULAR EMPLOYEES * 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates. * 💻 In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute * 💰 Competitive salary based on experience * ✨ 401k match plus great medical, dental, vision, life, and disability benefits * 🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off * 🫂 1% of your time off to support local community organizations of your choice * 👟 Annual wellness stipend to use towards eligible wellness related expenses * 👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents * 👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more. * 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too! * 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals. Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@chime.com [benefits@chime.com]. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice. [https://www.chime.com/careers/chime-applicant-privacy-notice/]