Copywriter (12 Month FTC)

DEPT

Technical Marketing Copywriter Toronto, hybrid This is a 12 month fixed term contract. This posting reflects an existing vacancy. DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. JOB PURPOSE Are you a technical and creative Copywriter with strong stakeholder management skills? Do you thrive in fast-moving collaborative environments and want to make an impact in the global e-commerce space? Join eBay and help shape how our sellers succeed across international markets. We’re seeking a talented Copywriter with demonstrated experience in copy and content writing and using AI to work with a global cross-functional team. In this role, you’ll own content deliverables end-to-end, from early drafts through stakeholder review and final approval. You will be key in delivering impactful content and driving international projects that support our customers in navigating global policies. You'll work with teams across the world to produce educational and engaging messaging in different languages that truly makes an impact. WHAT YOU’LL DO: * Write engaging content: Develop a range of assets including emails, website posts, video scripts, and internal presentations.  * Adapt complex information for specific audiences: Translate policy requirements into clear, approachable content, while maintaining the appropriate tone of voice and structure across different channels. * Collaborate with stakeholders: Work together on the copy to get it right with global colleagues! Ensure deliverables are efficiently reviewed and approved. You’re the proactive glue that keeps things moving. * Alignment  across teams: Partner with the Platform Governance and eBay Live teams to align on messaging and strategy across global stakeholders. * Manage multiple projects simultaneously: Keep several projects moving at once, balancing priorities, deadlines, and stakeholders without losing momentum or quality. * Utilize AI tools: Speed up your work to help improve the quality and clarity of your writing using AI and automation where applicable. * Support new initiatives: Contribute to projects that help our sellers comply with evolving policies. * Innovate with Ideas: Bring fresh, bold ideas for how to make our content more compelling and effective. WHAT YOU BRING: * 8+ years of demonstrated experience in copywriting and content creation across formats (i.e. emails, video scripts, messaging frameworks, briefs, announcements, landing pages) * Excellent English writing and editing skills with an extremely sharp eye for detail * Experience in CMS is a plus * Experience in e-commerce and a Marketing environment are a plus. * Bachelor’s degree in Communications, PR or a related field * Familiarity with editorial standards and style guides  * Strong organizational skills and the ability to manage work independently while keeping projects on track * Experience working with various stakeholders from different areas of expertise (e.g., Legal, Product and Customer Support teams) * Comfortable giving and receiving thoughtful feedback to continuously improve content. * Experience collaborating across regions and time zones; flexibility to support Europe-based colleagues when needed * Proficiency in Google Suite, Slack, Zoom, and other collaboration tools WE OFFER * A flexible hybrid working policy to enjoy the best of both worlds.  * Early Finish Fridays, kickstart your weekend early with alternating early-finish Fridays. * 15 days paid holiday annually, increasing with length of service (plus Public Holidays). * Birthday Leave, a paid day-off each year. * Access to dedicated mental health resources including enhanced sick pay scheme, employee assistance programme and trained Mental Health First Aiders.  * Dept Allowance, a dedicated company contribution to spend on either your professional development or personal wellbeing. * Refreshments are provided in the office all week. * Enhanced family friendly policies to support parents. * Learning and Development, continuous growth opportunities through internal training, and "inspirational talks” guest speakers. * Buddy Program, you will be paired with a ‘Buddy’ to help you navigate your first weeks’ at DEPT®. * A Certified BCorp Agency and is multi-award winning “Agency of the Year”.  * Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! * Global DEPT® Cares Month, an annual initiative where our teams donate their professional skills and time to support local charities and pr-bono projects. The anticipated annual salary range for this position is $90,000 - $95,000 CAD. Salary is based on relevant experience, expertise, and organizational impact. WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used. DIVERSITY, EQUITY & INCLUSION  At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

DEPT

This is a 12 month fixed term employee contract. This posting reflects an existing vacancy. JOB PURPOSE This role is part of our eBay Inhouse team, where you will be employed by DEPT® but embedded within eBay. We're seeking a Senior Campaign Operations Manager to support eBay's Regulatory team. In this role, you will serve as the operational backbone for regulatory-focused campaigns across multiple markets. You’ll drive detailed planning, manage cross-functional coordination, and ensure campaigns are delivered on time, aligned, and fully approved across business units. Success in this role requires strong project management skills, executive-level communication, and the ability to work independently in a fast-moving, global environment. The ideal candidate is proactive, resourceful, highly organized, and comfortable navigating ambiguity while building relationships across teams. WHAT YOU’LL DO: Campaign & Regulatory Initiative Planning * Develop detailed project plans and timelines (in Google Sheets) for regulatory campaigns across multiple markets and quarters * Break initiatives into clear steps, milestones, dependencies, and ownership assignments * Collaborate with Program Leads, copywriters, agencies, Legal, Product, Trust, and other business units to define scope and realistic delivery timelines * Plan and maintain forward-looking regulatory campaign calendars aligned to evolving legal requirements * Proactively identify risks, gaps, and dependencies before they impact delivery Cross-Functional Coordination & Leadership * Build strong working relationships across Legal, Product, Operations, Communications, and regional stakeholder groups * Proactively drive projects forward by identifying required inputs, stakeholders, and approvals without requiring detailed direction * Communicate clearly and professionally with senior stakeholders, providing context, recommendations, and status updates throughout the project lifecycle * Facilitate stakeholder alignment meetings and ensure decisions, actions, and next steps are documented and executed Content & Platform Operations * Execute content updates and publishing across in a new content management platform for multiple languages. Must have prior experience using a CMS tool * Coordinate translation, reviews and approvals with stakeholders * Maintain accuracy and quality control across content, communications, and supporting documentation * Serve as the central coordination point for internal stakeholders and external agencies Tradeshow & Event Project Management * Develop detailed timelines for regulatory-related tradeshows and events * Coordinate deck development, design timelines, and approval processes * Oversee proofreading and quality control of materials * Manage production timelines for printed collateral * Coordinate ordering of giveaways, swag, and event materials * Ensure timely delivery and alignment with brand and compliance requirements Measurement & Insights * Create and deploy customer satisfaction surveys using internal tools * Track, analyze, and report on survey results to identify trends and areas for improvement * Monitor and analyze traffic to campaign-related websites and landing pages * Provide clear reporting on campaign performance and engagement metrics * Translate data into actionable insights to inform future regulatory campaign planning Presentation & Communication * Develop structured, visually clear internal presentations outlining campaign plans, timelines, and progress * Present updates confidently to stakeholders and mid-sized internal audiences * Ensure consistent, well-organized communication across global partners WHAT YOU BRING: * 8-10 years of experience in campaign management, marketing operations, communications, in a large corporate or matrixed environment * Experience using a Content Management system * Proven experience building structured project plans and managing complex, multi-stakeholder initiatives * Strong proficiency in Google Suite * Experience coordinating with cross-functional stakeholders and external agencies * Ability to manage multiple parallel projects across different markets and time zones * Strong English writing and proofreading skills. Additional languages would be a plus * Exceptional attention to detail and follow-through * A proactive, forward-thinking mindset — able to anticipate next steps, risks, and dependencies * Strong organizational and prioritization skills Desirable skills * Experience supporting regulatory, compliance, or public policy initiatives * Familiarity with translation/localization workflows * Experience managing print production or event logistics * Ability to translate performance data (traffic, engagement, conversion metrics) into actionable insights and ROI assessments. The anticipated annual salary range for this position is $85,000 - $120,000 CAD. Salary is based on relevant experience, expertise, and organizational impact. WE OFFER * A flexible, hybrid working policy. * An excellent salary based on experience and equal pay policies. * Mental health support, and company sick pay scheme. * 15 days paid holiday annually (plus Public Holidays). * Refreshments are provided in the office all week. * Enhanced family friendly policies to support new parents. * Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations. * Inspirational Talks, bringing the outside in with regular guest speakers and events. * Learning and Development, supporting your growth with continuous opportunities to learn and advance. * Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®. * A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards. * Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! * The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used. DIVERSITY, EQUITY & INCLUSION  At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

Deliveroo

About the team Our in-house Global Creative team shapes our brand narrative and visual identity in the mind of our customers. We collaborate closely across our business in Global Marketing, Product, and Communications to deliver innovative and impactful creative solutions and global & local campaigns. As we continue to grow and bring to life our new brand platform, we need a concept driven creative lead who can help deliver our creative direction. About the role As Creative lead you will lead project teams to develop and execute creative concepts for global integrated campaigns and major cultural and seasonal events, whilst building for production with awareness of creative process optimisation at scale. You will collaborate and lead multidisciplinary project teams of content creators; strategists, copywriters, designers, creative technologists, motion designers and artworkers. Your primary goal is to make Deliveroo a brand that customers love, and your work will play a significant role in how we present ourselves across our global markets. This will be a 12 month fixed term contract and will work under our hybrid working model - 3 days a week from our London HQ. What you'll do * Lead Development of Creative Concepts : Originate and implement creative concepts, making sure they align with the company’s brand strategy and goals. * Lead teams - Lead project teams ensuring creative excellence global & local campaign briefs and mentor and support more junior team members. * Collaborate Across Global Teams: Partner with stakeholders across various levels, departments and markets to maintain creative consistency and effectiveness. * Art Direct Creative Vision: Define the visual direction for concepts, and lead the execution across design and photography, motion and video, using AI tooling. * Align Concepts with Strategy: Work with the Head of Creative and Creative Strategist to create and refine creative concepts that support the strategies of marketing campaigns, product launches, and other initiatives. * Use the latest creative technologies (including AI), to develop best-in-class creative. * Build for creative production Use the latest tools with an awareness of creative process optimisation at scale. * Lead Through Point of View: Present coherent creative rationales to stakeholders and defend them. * Lead Presentations: Present strategic ideas internally, clearly communicating your vision to enable your project teams to develop and refine their creative in response to stakeholder feedback from various levels. . Requirements * Experience as an inspiring Creative lead, either in an agency or in-house setting. * An art direction background with demonstrable art direction skills and a body of work to show for it. * Strong conceptual skill, with the ability to create and present compelling work. * Ability to integrate creative AI tools in their day-to-day creative work (Figma Weave or similar node based AI tools) * Ability to use AI tools to quickly and efficiently to problem solve and unlock solutions for production and presentation of concepts (e.g. Claude, Gemini) * Awareness of creative process optimisation at scale using up to date technologies. * Storyboarding and Art Direction experience across film/video and photography/stills is essential. * Ability to originate and nurture disruptive ideas that are both culturally relevant and commercially viable. * Highly collaborative; you thrive in a people-focused culture. * Working knowledge of Adobe Creative Suite & Figma * Comfort with fast-paced, dynamic environments and a resilience to change. * Self-starter with excellent communication, interpersonal, and critical thinking skills. * Equal passion for small tasks and large projects. * Ability to balance pushing creative boundaries with being flexible when needed. Useful to have In-house and tech experience valued. Experience using Figma & Figma Weave Some line management experience nice to have WHY JOIN US? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!