Customer Success Manager BENELUX (m/f/x)

Eye Security

About Eye Security Eye Security is providing cybersecurity with embedded cyber insurance solutions for organizations in Europe. Headquartered in the Netherlands, we are already over 190 FTEs and continue to grow internationally. We combine cutting-edge technology with hands-on expertise to detect, respond to, and recover from cyber threats in real time. Our team brings together talent from intelligence, military, tech, and consulting backgrounds — all united by a shared mission: to make enterprise-grade cybersecurity accessible to every business, not just the big players. At Eye, you’ll work on projects with an international footprint, solving real-world challenges and helping to build a safer digital future for our clients. About this role We are looking for a Senior Cybersecurity Specialist (f/m/x) to join our Security Operations team and help protect our clients from real-world cyber threats. In this role, you will investigate complex security incidents, support incident response engagements, and act as a senior escalation point within our Security Operations Center (SOC). You will work closely with our Managed Detection & Response (MDR) team, support customers during high-pressure situations, and help improve the processes and playbooks that keep our operations running effectively. This position combines hands-on investigation work, client communication, and operational ownership in a fast-growing cybersecurity company. What you will do • Investigate and respond to cybersecurity incidents, including business email compromise, account compromise, ransomware, and other security threats. • Act as a senior escalation point for complex alerts and investigations within the SOC. • Take ownership of complex investigations, Business Email Compromise (BEC) cases, and other escalated incidents. • Communicate clearly and confidently with clients, guiding them through investigations, remediation activities, and security incidents. • Support MDR operations and participate in a 24/7 on-call rotation. • Collaborate with internal teams including Security Operations, Customer Success, Support, and Product. • Improve internal playbooks, documentation, processes, and tooling to strengthen our security operations. • Contribute to initiatives such as automation, threat intelligence, and operational improvements. What you will need • Proven experience in Security Operations (SOC), Managed Detection & Response (MDR), Incident Response (IR), DFIR, CSIRT, CERT, or similar cybersecurity environments. • Experience investigating and responding to security incidents independently. • Strong understanding of modern attack techniques, incident response methodologies, and security operations. • Experience working with technologies such as Microsoft 365, Azure, Windows environments, EDR solutions, SIEM platforms, and cloud infrastructure. • Excellent communication skills and the ability to remain calm and structured during high-pressure situations. • Strong analytical and problem-solving skills with a natural curiosity to investigate root causes and improve processes. • A collaborative mindset and willingness to support teammates, customers, and internal stakeholders. • Fluency in Dutch and English. • Residence in the Netherlands. • Availability to participate in a 24/7 on-call rotation. Nice-to-have • Experience investigating Business Email Compromise (BEC) incidents. • Experience with digital forensics, threat hunting, or threat intelligence. • Experience creating playbooks, documentation, or operational procedures. • Experience mentoring junior analysts or acting as a technical escalation point. What we offer • A meaningful mission: protect organizations across Europe from real-world cyber threats • Work with top-tier professionals from national CERTs, intelligence agencies, and leading tech backgrounds • A remote-friendly culture with quarterly meetups and annual company retreats (in Spain, Portugal, Italy…) • Thursday socials to stay connected • A generous time-off policy, including wellbeing and volunteering days

Eye Security

About Eye Eye Security provides cybersecurity and embedded cyber insurance solutions for organizations across Europe. Headquartered in the Netherlands, we’ve grown to over 170 employees and continue to expand internationally. We combine cutting-edge technology with hands-on expertise to detect, respond to, and recover from cyber threats in real time. Our team unites professionals from intelligence, military, tech, and consulting backgrounds - all driven by one mission: to make enterprise-grade cybersecurity accessible to every business, not just the big players. Your Role at Eye * You will own and manage full sales cycle from discovery to closing. * You will act as the primary point of contact for assigned partners (broker and MSP), ensuring strong engagement, enablement, and deal progression. * You will build and maintain pipeline mainly through partner engagement and follow-up on marketing and partner leads. * You will apply solution selling principles: identify customer pain points, sell the value of minimizing risk, and articulate why Eye’s solutions are worth the investment. * You will recognize opportunities for market growth within your assigned region and partner ecosystem. * You will collaborate with Product and Marketing teams and represent Eye at industry events. Who You Are * You have experience in a commercial development role, with exposure to cybersecurity or software sales and a solid foundation in customer discovery, qualification, and value-based conversations. * You are eager to learn about selling IT infrastructure solutions or managed services and understand how value can be created through reliability, risk reduction, and business continuity, not just cost. * You demonstrate good interpersonal skills and are comfortable building relationships with customers and internal or external partners. * You have an interest in structured sales methodologies (e.g. MEDDPICC or similar) and are motivated to apply them in practice. * You are proactive, motivated, and take ownership of your work, with a strong willingness to learn and grow in a sales role. * You are fluent in English and Dutch (spoken and written) and willing to travel up to 20% of the time. What we offer * You will become part of one of the fastest growing cybersecurity scale-ups in Europe. * You will play a key role in building an innovative cybersecurity product line where we combine effective cybersecurity with cyber insurance on a global scale. * An attractive remuneration package and bonus. * Company car and “floating holidays” for additional time off. * MacBook or Windows Laptop and iPhone or Samsung company phone. * Strong support for your personal and professional development. * Regular company-wide get-togethers, giving you the opportunity to collaborate in person and build strong team connections.

Eye Security

About Eye Security Eye Security provides cybersecurity and embedded cyber insurance solutions for organizations across Europe. Headquartered in the Netherlands, we’ve grown to over 170 employees and continue to expand internationally. We combine cutting-edge technology with hands-on expertise to detect, respond to, and recover from cyber threats in real time. Our team unites professionals from intelligence, military, tech, and consulting backgrounds - all driven by one mission: to make enterprise-grade cybersecurity accessible to every business, not just the big players. Your role at Eye * You will partner with AEs to understand customer needs, shape deal strategy, and share responsibility for outcomes. * You will lead discovery, presentations, and demos, tailoring messaging while positioning a standardized offering. * You will assess technical fit early, identifying risks and challenging weak opportunities. * You will provide an independent view on deal health and closing probability during forecasts. * You will advise customers on their security landscape with clear, practical recommendations. * You will handle RFP/RFI responses aligned with customer needs and internal capabilities. * You will act as the main technical contact, resolving most queries and involving SOC or engineering when needed. Who You Are * You have 2+ years of experience as a Sales Engineer, Pre-Sales Consultant, or similar role in cybersecurity, MSSP or a related technology environment. * You bring experience with complex B2B sales cycles involving multiple stakeholders and longer deal timelines. * You have strong technical acumen to assess feasibility, engage technical stakeholders, and understand customer requirements. * You are fluent in English and Dutch and can communicate confidently with both technical audiences and C-level executives. * You can translate complex technical topics into clear, business-focused messaging. * You have strong problem-solving and strategic thinking skills and adapt quickly in customer discussions. * You hold relevant technical certifications (e.g., CISSP, CISM), as a plus. What do we offer: * You will become part of one of the fastest growing cybersecurity scale-ups in Europe. * You will play a key role in building an innovative cybersecurity product line where we combine effective cybersecurity with cyber insurance on a global scale. * Competitive, performance-aligned compensation structure * A dynamic environment with the opportunity to work with leading-edge technologies. * MacBook or Windows Laptop and iPhone or Android company phone. * Strong support for your personal and professional development.