Night host (flexible contract)

The Role…  We are seeking an experienced Night Porter to join our team. The role will involve ensuring our guests and members receive the best possible experience from the moment they arrive on site. You´ll love the direct contact with people and possess an excellent host talent. We are also looking for someone who is flexible, communicative and a good team player. On site we have small electric floats to take guests wherever they need to go and it will be your responsibility to ensure they have a great experience during their journey. Full driving licence is required for the role and due to our insurance policy you must be over 21 years of age. As part of our Soho House team your role is to make sure that our members have an amazing experience every time. Possessing natural hospitality charm, we will give you a platform to connect, grow, have fun and make an impact. ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * Soho Friends Membership * 50% Team discount on Food & Drink, 7 days a week * Staff Room Rates * Health Cash Plan (Option to add up to 2 additional dependents) * Dental Plan (option to add up to additional 2 dependents) * Birthday Day Off after 1 years continuous service  * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties * Welcome guests and assist with luggage on arrival and departure * Escort guests to rooms and provide a warm introduction to the House when required * Support Front of House with guest requests and general assistance * Maintain cleanliness and organisation of luggage and vehicles * Assist with deliveries, room moves, and internal requests as needed * Conduct regular checks of public areas, reporting any issues or hazards * Support other departments during busy periods to ensure smooth operations * Always represent Soho House standards, values, and service style   ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... A successful Night Porter at Soho House will be friendly, reliable, and enjoy being part of a team that delivers thoughtful, first-class service. Ideally you will have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service.   * Previous experience in a porter, hospitality, or guest-facing role is an advantage but not essential * Good communication skills and ability to work as part of a team. * Reliability, punctuality, and a strong work ethic.  * Willingness to work flexible hours, including weekends and public holidays.  * Ability to handle feedback to achieve member satisfaction  * Ability to multitask and work in a fast-paced environment  * Ability to understand and follow written and verbal instructions The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences. Pay Range £15.50—£15.50 GBP

Soho House Portland is hiring a Club Receptionist/Host! Scope of the Job   As a full-time Club Receptionist/Host, you are the first point of contact for members and guests. You are responsible for managing the arrival experience, answering incoming calls, and handling reservations. This role requires acute organizational skills, a warm disposition, and the ability to foster a positive, hospitable atmosphere from arrival to departure.     Key Responsibilities * Guest Relations: Welcome members by name and greet new guests warmly to set a positive tone. * Inquiry Management: Answer high-volume phone lines, taking messages and handling general inquiries or deliveries. * Reservations & Seating: Manage reservations via OpenTable for the club. Ensure all anticipated covers are accounted for and tables are ready. * Floor Support: Assist Food & Beverage managers with service execution and handle guest-list duties across multiple levels. * Problem Solving: Support, redirect, and resolve guest concerns in real time. * Membership Liaison: Build relationships with members, manage expectations, and forward feedback or issues to the Membership team. * Operations & Care: Maintain a clean, safe desk and reception area while managing the coat check closet. * Team Development: Train junior reception team members on Soho House process and service standards.   Required Skills & Qualifications * Experience: Minimum 3+ years of experience in a high-volume receptionist or hosting role. * Systems: Proficiency with OpenTable is required. Experience with Salesforce and Opera is a plus. * Communication: Strong verbal and written communication skills with the ability to maintain strict discretion. * Work Style: Exceptionally detail-oriented, articulate, and capable of multitasking in a demanding environment. * Flexibility: Ability to work a flexible schedule, including nights, weekends, and holidays.   Physical Requirements * Stand and work on your feet for at least 8 hours in a fast-paced environment. * Move quickly between different areas of the club, both indoors and outdoors. * Move, pull, carry, or lift at least 40 pounds. * Seize, grasp, turn, and hold objects with hands. * Occasionally kneel, bend, crouch, and climb.   Why Work With Us?   Soho House offers competitive compensation packages along with global benefits, perks, and professional development opportunities. * Health Care & 401K: Full medical, dental, and vision benefits, plus a 401k retirement fund with a 2% match. * Paid Time Off: Combined vacation and sick days. * Career Progression: Opportunities to grow your career managerially or technically, both domestically and internationally. * Learning & Development: Access to a wide range of internal and external training courses. * Cookhouse & House Tonic: Monthly calendars featuring food and drink trips, training, and events. * Team Events: Monthly events including fitness sessions, cinema screenings, and art classes. * Team Meals: Complimentary substantial meals provided while on duty. * Soho Impact: Opportunities to get involved in mentoring, apprenticeships, local outreach, and sustainability initiatives.   ----------------------------------------------------------------------------------------------------------------------------------