ABOUT POLÈNE

Founded in 2016, Polène is a French leather goods house known for its timeless creations, combining exceptional craftsmanship with

an organic design language inspired by nature.

As Polène continues to grow internationally, we are strengthening our organization and investing in top talent across all

functions. Supported by 800 artisans in our workshops in Ubrique, Spain, we continue to elevate the value and distinctiveness of

our leather goods and jewelry collections.

WITHIN OUR RETAIL TEAMS

Polène boutiques bring the brand universe to life and welcome a demanding local and international clientele.

Located in one of Tokyo’s most premium retail environments, the Omotesando boutique requires a strong sales-focused and

operationally minded leader, capable of maintaining high service standards while supporting smooth day-to-day execution.

STORE MANAGER

REPORTING TO: Area Manager

DIRECT REPORT: Assistant Store Manager, Stock Manager

MAIN MISSION

Reporting to the Area Manager, you drive the commercial strategy and profitability of your profit center. Responsible for

achieving

ambitious targets, you closely analyze your key performance indicators (KPIs) to implement agile and innovative action plans. As

ambassador of Polène’s vision, you give meaning to HQ directives for your teams. As an inspiring leader, you unite and develop

talent

by cultivating a culture of performance, self-surpassing, and unwavering solidarity.

YOUR KEY RESPONSIBILITIES

1. Commercial Development & Performance Management

● Define targeted quantitative and qualitative objectives and ensure their achievement.

● Analyze daily performance indicators as well as results by product category.

● Implement action plans to reach sales targets.

● Provide qualitative feedback and actionable insights and act as a strategic liaison between the store and HQ.

● Ensure a seamless, transparent, and motivating flow of information, maintaining a solution-oriented approach to drive team

engagement.

2. Leadership & Team Development

● Motivate, coach, and challenge the team daily to maintain a high level of skill.

● Identify, attract, and recruit talent in collaboration with the Retail management, HRBP and Talent Acquisition teams.

● Maintain a positive environment and be the guarantor of team cohesion, encouraging mutual support and a united stance.

3. Brand Ambassador & Customer Experience

● Promote the brand culture internally and externally in line with Polène's values.

● Oversee the clienteling approach and build an influence network to develop client loyalty.

● Ensure that the store atmosphere, Visual Merchandising, and team appearance comply with Polène’s standards.

4. Operational Management & Processes

● In close collaboration with the HRBP and the Area Manager, take responsibility for disciplinary matters. Ensure compliance

with internal regulations, manage corrective actions when necessary, and oversee legal procedures with rigor and fairness.

● Ensure that all processes set up by legal, safety, and HR, are thoroughly respected.

● Optimize schedule management to match the business flow while respecting the budget and regulations.

● Oversee stock and inventories in collaboration with the Stock Team to ensure alignment with sales potential.

● Guarantee the quality of Polène’s image by proactively managing store maintenance needs.

Soft Skills: Embody authority with empathy and vision.

Emotional & Situational Intelligence:

● Ability to give meaning to HQ decisions, even during times of tension, to maintain team engagement.

● Combines clear, impactful communication with a decisive approach to problem-solving in fast-paced environments

● Inspiring leadership to cultivate unwavering solidarity and a positive environment.

● Embodies Polène’s values in all professional interactions.

Roll

Store Manager - Omotesando Flagship Store

Plats

Omotesando

Publicerad

25 juni

Sista ansökningsdag

16 augusti

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Assistant Store Manager - Omotesando Flagship Store

Polène

Omotesando•Publicerad: 25 juni•Sista ansökan: 16 aug.

ABOUT POLÈNE Founded in 2016, Polène is a French leather goods house known for its timeless creations, combining exceptional craftsmanship with an organic design language inspired by nature. As Polène continues to grow internationally, we are strengthening our organization and investing in top talent across all functions. Supported by 800 artisans in our workshops in Ubrique, Spain, we continue to elevate the value and distinctiveness of our leather goods and jewelry collections. WITHIN OUR RETAIL TEAMS Polène boutiques bring the brand universe to life and welcome a demanding local and international clientele. Located in one of Tokyo’s most premium retail environments, the Omotesando boutique requires a strong sales-focused and operationally minded leader, capable of maintaining high service standards while supporting smooth day-to-day execution. ASSISTANT STORE MANAGER REPORTING TO: Store Manager DIRECT REPORT: Sales Manager MAIN MISSION Reporting to the Store Manager, you support management in driving commercial activity, performance, and customer experience excellence. A true operational right-hand, you play a pivotal role by translating the strategic vision and action plans defined by the Store Manager into concrete daily actions on the ground. As an ambassador of Polène, you energize, develop, and motivate the team with agility to turn set objectives into collective successes, while ensuring flawless execution of brand standards. YOUR KEY RESPONSIBILITIES 1. Commercial Development & Performance Management ● Analyze daily performance indicators to boost sales and elevate customer experience. ● Working in tandem with the Store Manager, propose and implement concrete action plans to optimize results and individual team member performance. ● Contribute to the preparation of regular feedback and action plans (products, clients, market) for HQ. ● Develop customer experience and drive loyalty-building actions (CRM) and local partnerships. 2. Management & Team Development ● Train and support the managerial team Managers daily through regular coaching. ● Participate in recruitment and ensure the successful onboarding of new team members. ● Contribute to staff scheduling based on traffic and operating hours to ensure consistent service quality. ● Lead daily briefings and ensure information relay between management and the team. 3. Operational Excellence & Image ● Guarantee seamless brand experience by overseeing visual merchandising guidelines and maintaining a flawless store environment. You ensure that all team members embody Polène DNA through professional grooming and consistent attention to detail. ● Oversee stock control, rolling inventories, and shrinkage prevention. ● Ensure compliance with internal procedures (checkout, security, HR) and oversee personnel administrative tracking. . Soft Skills: Agility & Decision-Making ● Ability to solve complex problems with pragmatism. ● Diplomacy and firmness to ensure information relay between management and the team. ● Embodies Polène’s values in all professional interactions.

Sales Advisor - Tokyo, Omotesando

Polène

Omotesando•Publicerad: 29 maj•Sista ansökan: 16 aug.

セールスアドバイザー東京表参道路面店 Polèneについて 2016年に設立されたフランス発のレザーグッズブランド「Polène（ポレーヌ）」は、自然から着想を得た有機的なデザインと、卓越したクラフツマンシップによるタイムレスなプロダクトで知られています。 Polèneは国際的な成長を続けており、各部門において高い専門性を持つ人材の採用を進めながら、組織体制の強化を図っています。スペイン・ウブリケの工房で働く約800名の職人たちに支えられ、バッグやジュエリーコレクションの価値をさらに高め続けています。東京・表参道路面店にて、Polèneらしい上質な顧客体験を提供していただけるセールスアドバイザーを募集します。なお、入社時期は選考状況および事業状況により変更となる可能性があります。店舗チームについて Polèneのブティックは、ブランドの世界観を体現する空間であり、国内外の幅広いお客様をお迎えしています。直属の上司セールスマネージャー主なミッション Polèneのアンバサダーとして、お客様お一人おひとりに寄り添う卓越したカスタマーエクスペリエンスを提供し、ブランドの威信向上に貢献することが使命です。セールスマネージャーのもと、売上拡大に積極的に貢献するとともに、オペレーショナルエクセレンスと店舗イメージの維持に努めます。主な職務内容 1. カスタマーリレーションシップと販売 — 国内外のお客様を温かくお迎えし、お客様お一人おひとりのご期待に応じたパーソナルなアドバイスを提供する。 — Polèneの世界観(コレクション、レザークラフトマンシップ、最新情報)を深く理解し、情熱をもってブランドの魅力を伝える。 — 顧客リストを構築・充実させ、お客様への深い理解に基づいた長期的かつパーソナルな関係を築く。 — アフターサービスおよび修理対応を丁寧かつ的確に行う。 2. セールスパフォーマンスと成長 — 売上目標および業績指標(KPI)の達成に貢献する。 — 関連商品や追加商品のご提案を通じて、売上の最大化を図る。 — 店舗運営の改善に向けて積極的に取り組む。 3. オペレーションとビジュアルエクセレンス — ビジュアルマーチャンダイジングの基準およびメゾンのイメージガイドラインに従い、模範的な店舗プレゼンテーションを維持する。 — 店舗オペレーションおよび棚卸業務に参加する。 — レジ業務(決済処理、免税手続き)を正確に行い、会社の運営手順を厳守する。 — ストックルームおよび販売フロアにおいて、Polèneの身だしなみと行動規範を体現する。ソフトスキル ─ 共感力と好奇心 — 多様な国際的なお客様に対し、パーソナルなサービスを提供するための柔軟性。 — 常に進化し続けるPolèneの世界観を習得しようとする学習意欲。 — あらゆる職務上のやり取りにおいて、Polèneの価値観を体現する姿勢。 P O L È N E Maison de Maroquinerie · Paris SALES ASSOCIATE Tokyo Omotesando Boutique Reporting to Sales Manager MAIN MISSION As an ambassador of Polène, your mission is to contribute to the brand's prestige by offering a remarkable and personalized customer experience. Reporting to the Sales Manager, you actively participate in sales development while ensuring operational excellence and the store's image. YOUR KEY RESPONSIBILITIES 1. Customer Relationship Excellence & Sales — Welcome local and international clientele by offering personalized advice tailored to each client's expectations. — Master the Polène universe (collections, leather craftsmanship, latest news) to advocate with passion. — Create and enrich your client portfolio to build lasting relationships and offer a personalized relationship based on client knowledge. — Manage after-sales services and repairs with rigor. 2. Commercial Performance and Development — Contribute to achieving revenue targets and performance indicators (KPIs). — Maximize sales through relevant complementary or additional product suggestions. — Be proactive in improving store operations. 3. Operational and Visual Excellence — Maintain exemplary store presentation in compliance with Visual Merchandising standards and the Maison's image guidelines. — Participate in operations and inventories. — Master checkout operations (payment processing, tax refunds) and scrupulously comply with the company's operational procedures. — Embody Polène's presentation and behavior standards, both in the stockroom and on the sales floor. SOFT SKILLS ─ EMPATHY & CURIOSITY — Adaptability to offer personalized service to a diverse international clientele. — A permanent desire to learn to master the ever-evolving Polène universe. — Embodies Polène's values in all professional interactions.

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Jdsports

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Retail Store Management