Customer Success Ops Manager

Adthena

OUR MISSION Join us in shaping the future of paid search intelligence. Adthena is an award-winning search intelligence platform powered by patented AI technology and a team of dedicated experts. We help brands, marketers, and agencies dominate their competitive landscapes with unparalleled insights into the paid search market. Our Whole Market View, Smart Monitor, and Local View solutions give clients the clarity to optimize spend, increase ROI, and stay ahead of the competition. Trusted by global brands like Citibank, L’Oréal, and Volvo, and backed by Updata Partners, we’ve been redefining search intelligence since 2012. In 2025, Adthena continued its winning streak, earning 8 major search industry awards. Highlights include Best AI Search Software Solution at the US Search Awards, Best Search Software Tool at the European Search Awards, and Best Software Innovation at the Global Search Awards. Ready to make an impact in an industry-leading company? Let’s do it together. WHY JOIN US? We offer the best of both worlds: the maturity and stability of a well-established company combined with the energy, agility, and impact of a scaling tech organisation. If you’ve been hesitant about joining a typical tech company due to concerns about chaos, fragility, or volatility, Adthena is your answer. * We’re beyond early-stage chaos, offering stability. * We’re smaller than large-scale enterprises, offering more autonomy, less red tape, and accelerated growth. HERE'S WHAT WE OFFER: * Strong Culture: Our quarterly surveys show a 93% average approval rating for company culture, with an overall eNPS of 27. * Award-Winning Product: US 2025 Search Awards for Best AI Search Software Innovation * Trust-Based Vacation: Take as much time off as you need, when you need it. * Remote-First: 52% of Adthenians work fully remote, with others choosing Hybrid Work at our 3 Geohubs (London, Austin, Sydney). * Flexible Work: Work how and where you do your best, with full autonomy over your day. * Career Growth: Bespoke training and career development via "Sherpa plans” to guide your growth. * Private Medical Insurance: Fully covered health care. * Mental Health Support: Employee Assistance Program offering 24/7 confidential counselling, with access to ‘healthier living’ services such as ‘HeadSpace’. * Family Care Package: Up to 6 months fully paid maternity leave, and 2 months paternity leave. * Pension & 401(k): Competitive UK/US/AUS pension schemes, available from day one. * Home Office Stipend: $200 for your ideal remote setup. * Swag Welcome Gift: $70 credit to grab some merch. KEY INFORMATION * Reporting to: Senior Manager, Customer Success * Location: Remote (UK or EU) OR London (Hybrid 2 days/week) * Interviews: 4 Stages * Start Date: ASAP ABOUT THE CUSTOMER SUCCESS TEAM… Adthena is a ‘Customer Value’ oriented business. As such, the Customer team is critical to our success. In our London office, this team consists of Account Management and Customer Success roles - both of which are critical to the success of our clients. We work closely together to leverage each other's skills and abilities, ensuring that our clients are successfully achieving their goals. We work as a close-knit, highly functional team and contribute to the wider business by working closely with Sales and Marketing to encourage business alignment. WHAT YOU'LL DO AT ADTHENA As a French-Speaking Customer Success Manager, you'll be the go-to partner for a portfolio of French and UK clients, helping them get real value from our platform — driving adoption through smart onboarding, best-practice guidance, and bespoke solutions. Native French is essential, as you'll work with French-speaking clients day-to-day alongside a UK book. You'll own retention and engagement through regular check-ins, actionable insights, and timely follow-through — guiding clients to value, explaining the data behind their results, and spotting opportunities for renewals and expansion. You'll work closely with our Account Managers, who own the commercial relationship, while you own the partnership. YOUR FIRST 18 MONTHS * First 30 days — Get up to speed on the product, the business, and the tools and processes that'll set you up for success. * By 60 days — Start building relationships. You'll arrange calls and face-to-face meetings with key stakeholders across a pre-assigned book of "green" clients. These are added in blocks — eventually you'll manage up to 30 clients, depending on size. * By 90 days — Alongside your Account Manager, you'll have conducted Business Reviews with senior stakeholders across your book, building strong client health scores and referable relationships. Day-to-day, you'll be driving engagement through monthly check-ins and contributing to Quarterly Business Reviews — co-owning success plans, guiding clients through key milestones, and capturing outcomes along the way. You'll act as a trusted advisor, delivering strategic insights and best practices, and feeding client voice back into product and leadership. * By 12 months — You'll have delivered an exceptional client experience, targeting 90%+ gross revenue retention. You'll have proved value on existing subscriptions and scoped out upsell opportunities for Account Management. * By 18 months — You'll have a proven track record as an Adthena CSM, with a clear path ahead — whether that's growing as an individual contributor or stepping into management. REQUIRED EXPERIENCE * Native French speaker with strong written and spoken English * 2+ years experience in a client-facing Customer Success, Account Management, or Client Services role * Strong stakeholder management skills, comfortable engaging up to C-level * A solid understanding of the digital marketing landscape, including paid search * Strong analytical skills — confident working with data and translating it into actionable insights * A customer-centric mindset focused on delivering value and driving outcomes * SaaS background is a plus OUR CORE VALUES * Get Shit Done: We're big on taking action, owning our challenges, and finding solutions. * Freedom with Responsibility: We take charge of results to recognition. We know that our hustle not only moves the needle for the company but also sets us up for personal success. * Deliver Remarkable Quality: We care about exceeding expectations in the work we do and aim to always do our best work as individuals and as a team. * Smart & Always Improving: We strive daily to expand our knowledge and become better at what we do. MEET YOUR TEAMMATES You’ll work closely with: * Simon Koehli Director, Customer Success - EMEA https://www.linkedin.com/in/simon-koehli-47b051b9/ * Stephanie Richardson Senior Manager, Customer Success - EMEA https://www.linkedin.com/in/stephanie-richardson-1004u/

Bigblue

E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re on a mission to change that. We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience. Since 2018, we’ve built a tech-driven logistics platform powering 500+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa. With 110+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 7 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener. Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion. The journey ahead is bold, and we’re looking for the right partner to help us lead the way. The role At Bigblue, warehouse operations are the heartbeat of our promise to merchants. As an Ops Excellence Manager, your mission is to ensure our fulfillment engine runs faster, leaner, and more consistently while paving the way for scalable growth. You will drive continuous improvement initiatives, help standardize best practices across our partner warehouses, and contribute to key mid-term projects that enable us to handle more volume at lower cost, all while partnering closely with our Product & Tech teams to shape the evolution of our in-house WMS. This is a hands-on, high-impact role, reporting to the Head of Ops Excellence, and working cross-functionally with Operations, Product, Finance, and Data teams.   What you'll do   🚀 Support operational improvements - Execute Operations Excellence initiatives across EU warehouse network, with a strong focus on implementation and follow-through - Help document, test, and deploy standard operating procedures (SOPs) to improve productivity, accuracy, and cost efficiency - Contribute to building the tools, processes, and routines that enable scalable and reliable operations - Work closely with site teams to understand operational constraints and help translate them into practical improvements - Assist in collecting and analyzing data to identify improvement opportunities   🧩 Execute improvement projects - Support cross-functional improvement projects (layout optimization, process redesign, digitalization, tooling implementation) - Execute small-to-medium projects with guidance: problem analysis, data collection, solution testing, implementation support, and tracking - Help scale best practices across the network, ensuring consistency while adapting to local realities - Prepare clear project updates, analyses, and recommendations for Operations Excellence leadership - Participate in project planning sessions and contribute ideas for process enhancements   📈 Track performance & support impact measurement - Help build and maintain operational dashboards (productivity, quality, costs) - Monitor KPIs and flag deviations, risks, or improvement opportunities to your manager - Support the measurement and documentation of improvement initiatives - Participate in post-implementation reviews and continuous improvement discussions - Assist in creating reports and presentations on operational performance   🤝 Collaborate across Operations, Technology & Finance - Work with Technology teams to help communicate operational challenges and test system improvements - Collaborate with Finance and Data Analysts to understand cost drivers and operational metrics - Coordinate with Fulfillment, Transportation, and Customer Service teams to support end-to-end operational improvements - Build relationships with site operators and team leads to gather feedback and insights   🌍 Contribute to a culture of continuous improvement - Support a data-driven, problem-solving mindset within operations - Help empower site teams to identify and address performance issues - Actively contribute ideas and learn from operational challenges - Participate in knowledge-sharing sessions and training initiatives   🎯 What we're looking for 5-7 years of experience in operations, consulting, supply chain, industrial engineering, process improvement, or a related field Strong analytical skills and comfort working with data (Excel/Google Sheets required; SQL is a plus) Hands-on approach with willingness to spend time on the warehouse floor Ability to travel as needed to support areas of responsibility. Domestic and regional travel estimate average 50% (subject to change based on business need). Clear communicator, able to work effectively with both frontline operators and management Self-motivated, detail-oriented, and eager to learn in a fast-paced operational environment Bachelor's degree in Engineering, Operations, Supply Chain, Business, or a related field Experience with Lean, Six Sigma, or other continuous improvement skills or certifications Experience in data analysis and creating actionable insights from operational data Knowledge of warehouse management systems or logistics operations Ability to manage multiple priorities and adapt to changing business needs Why join Bigblue? 💼 High-impact leadership role at the heart of Bigblue’s growth and customer success. 🚀 Fast-growing scale-up with a well-funded roadmap and bold ambitions. ⚙️ Room to build and innovate: create a PS function from the ground up. 🌍 Pan-European scope: support leading omnichannel brands across multiple markets. 🍱 10€ meal voucher per worked day (55% paid by Bigblue) 🧘‍♀️ ClassPass membership for fitness & wellness. 🖥️ MacBook or your preferred setup to do your best work. 🩺 100% health insurance coverage with Benefiz. 💙 Founders-led company where operations are truly core to the mission.     Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger. Because what we value first and foremost are curiosity and growth-driven minds. So, regardless of who you are and how many “boxes” you tick on the job description, if you have the energy and passion to help shape Bigblue’s entrepreneurial adventure, APPLY.    

Junction

Healthcare is in crisis and the people behind the results deserve better. With more and more data coming from wearables, lab tests, and patient–doctor interactions, we’re entering an era where data is abundant. Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Our mission is simple but ambitious: use health data to unlock unprecedented insight into human health and disease. If you're passionate about how technology can supercharge healthcare, you’ll fit right in. Backed by Creandum, Point Nine, 20VC, YC, and leading angels, we’re working to solve one of the biggest challenges of our time: making healthcare personalized, proactive, and affordable. We’re already connecting millions and scaling fast. SHORT ON TIME? TL;DR * You: A detail-oriented, problem-solving operations professional, ideally with healthcare-related experience, who’s excited to join a technical startup * Us: A fast-growing healthcare technology company based in the US, reshaping how patients access and manage lab testing * Compensation: $1,500 monthly * Location: Remote, must be based in the Philippines * Time zone: We are looking for folks who are comfortable working one of the following schedules (Eastern Time): * Monday-Friday OR Tuesday-Saturday * 8am - 4pm * 9am - 5pm * 10am - 6pm WHY WE NEED THIS ROLE As we scale, providing seamless lab test processing, vendor coordination, and real-time system monitoring is critical to delivering high-quality healthcare experiences. Our Operations Associates are the backbone of day-to-day service delivery, ensuring patients, labs, and clients are always supported with precision and care. You’ll be joining a team of 10 Operations Associates, all based in the Philippines, working closely with our global team of 50. WHAT YOU’LL BE OWNING You’ll be working directly with our Lab Ops Team Manager, Jewel, and our Head of Operations Aditya, alongside our customer support, customer success, and engineering teams. You will also interact frequently with external vendors, including diagnostic labs and healthcare partners. Given our size and stage, you’ll have exposure across the company and contribute to building the foundations of how we run Operations at scale. WHAT YOU’LL BE DOING DAY TO DAY * Lab Test Management * Process lab test orders, ensuring timely and accurate delivery of results * Coordinate with diagnostic labs, customers, and vendors to resolve lab order or resulting issues * System Monitoring & Issue Resolution * Monitor internal dashboards for system delays or outages * Proactively troubleshoot and escalate issues across multiple internal platforms * Customer Support & Communication * Provide direct support to customers via Slack, email, and internal ticketing systems * Maintain SLA standards for response and resolution times * Interact with clients primarily through chat, with occasional voice support * Operational Support * Assist the Operations team with routine tasks to ensure smooth workflow * Collaborate cross-functionally to support process improvements and documentation * Use internal tools such as Google Docs, Linear, and Slack for communication and task tracking WHO YOU ARE * 2-5+ years of overall professional work experience working with US-based companies * Backgrounds we especially value: revenue cycle management, medical billing or claims processing, medical coding, clinical data abstraction, lab/diagnostics operations, IT or technical support, systems/NOC monitoring, or vendor/logistics coordination * Experience handling medical data or lab results is a huge plus * Startup or small company experience is a strong plus * Excellent communication skills, especially written (B2 English level minimum – business professional) * Problem-solving mindset with the ability to work independently and adapt in a fast-paced environment * Familiarity with remote work environment tools like Slack/Microsoft Teams, Google Workspace, and Linear/Jira WHAT WE OFFER * Monthly pay rate: $1,500 * Monthly health insurance stipend * Opportunity to attend global company and local team offsites * One-time stipend to set up your workstation * Annual productivity stipend to spend on learning/courses * Paid sick time, public holidays * Paid overtime and on-call * Work setup: Remote role, must be based in the Philippines * Schedule: We are looking for folks who are comfortable working one of the following schedules (Eastern Time): * Monday-Friday or Tuesday-Saturday * 8am - 4pm * 9am - 5pm * 10am - 6pm