Customer Success Manager - French Speaker

Adthena

OUR MISSION Join us in shaping the future of paid search intelligence. Adthena is an award-winning search intelligence platform powered by patented AI technology and a team of dedicated experts. We help brands, marketers, and agencies dominate their competitive landscapes with unparalleled insights into the paid search market. Our Whole Market View, Smart Monitor, and Local View solutions give clients the clarity to optimize spend, increase ROI, and stay ahead of the competition. Trusted by global brands like Citibank, L’Oréal, and Volvo, and backed by Updata Partners, we’ve been redefining search intelligence since 2012. In 2025, Adthena continued its winning streak, earning 8 major search industry awards. Highlights include Best AI Search Software Solution at the US Search Awards, Best Search Software Tool at the European Search Awards, and Best Software Innovation at the Global Search Awards. Ready to make an impact in an industry-leading company? Let’s do it together. WHY JOIN US? We offer the best of both worlds: the maturity and stability of a well-established company combined with the energy, agility, and impact of a scaling tech organisation. If you’ve been hesitant about joining a typical tech company due to concerns about chaos, fragility, or volatility, Adthena is your answer. * We’re smaller than large-scale enterprises, offering more autonomy, less red tape, and accelerated growth. Here’s what we offer: * Strong Culture: Our quarterly surveys show a 93% average approval rating for company culture, with an overall eNPS of 27. * Award-Winning Product: US 2025 Search Awards for Best AI Search Software Innovation * Stock Options: Our employees do incredible work, so as we grow, everyone shares the rewards. * Trust-Based Vacation: Take as much time off as you need, when you need it. * Remote-First: 52% of Adthenian’s work fully remote, with others choosing Hybrid Work at our 3 Geohubs (London, Austin, Sydney). * Flexible Work: Work how and where you do your best, with full autonomy over your day. * Career Growth: Bespoke training and career development via "Sherpa plans” to guide your growth. * Monthly Hackdays & Training Days * Family Care Package: Up to 6 months fully paid maternity leave, and 2 months paternity leave. * Home Office Stipend: $200 for your ideal remote setup. * Swag Welcome Gift: $70 credit to grab some merch. * Birthday Day Off: Celebrate your special day. * Regular Socials: Summer & Christmas parties, annual and quarterly offsites, monthly meet-ups. See here for more info. * Volunteer Days: Make a difference with paid volunteer time each quarter. See here for more info. About the Role Reporting to: Stefan Potgieter, Global VP of Customer Location: UK or EU Remote Interviews: 3 Stages Start Date: ASAP More info: See FAQ below, our candidate hub, or reach out to recruitment@adthena.com What you’ll do at Adthena As CS Operations Manager, you’ll own the systems, processes, and data infrastructure that enable Adthena’s Customer Success and Account Management teams to operate at scale. You will turn fragmented tooling and reactive workflows into a connected, insight-driven engine that helps CSMs and AMs know where to focus, when to act, and why. This role exists because we have built the foundations of our CS platform stack - Planhat, Salesforce, Pendo, and Fluint - but the data isn’t yet automatically integrated, the signals aren’t surfacing proactively, and the team is spending too much time managing the systems rather than being guided by them. You will fix that. Longer term, this role will be central to designing and standing up a low-touch or tech-touch CS model that allows Adthena to serve customers without scaling headcount proportionally. AI and automation tooling will be central to how that model gets built. You will sit within the CS department but work in close partnership with the RevOps Manager, Marketing Operations Manager, and Commercial Platform Executive to ensure data flows and processes are aligned across the GTM function. Along with the other ops personnel, you will have a strategic dotted-line relationship with senior leadership (CCO or CTO). This is not a reporting-and-admin role. It is a systems-thinking, data-integration, and process-design role with direct commercial impact on GRR and NRR. You are: * A systems thinker who can audit a fragmented tech stack and design a unified, proactive architecture * Experienced in Planhat, Gainsight, or a comparable CS platform at an advanced, configuration-level * Confident working independently with clear strategic direction, but without hand-holding on execution * Analytically strong - you can connect data across platforms and turn it into actionable signals * Pragmatic about simplicity: you know that over-engineered processes don’t get adopted * Excited by the shift from high-touch to scalable CS models and have helped teams navigate that transition * Comfortable evaluating AI and automation tooling critically - you know where it adds genuine value and where it creates noise, and you build accordingly * Comfortable working across functions - with RevOps, the Commercial Platform Executive, CX, and CS leadership Responsibilities: Connect and simplify the CS tech stack so data drives action * Audit the current state of Planhat and the data that feeds it from Salesforce, Pendo, and Fluint and map where data is disconnected or duplicated * Design and implement an integration architecture in Planhat that creates a single source of truth for customer health, engagement, and commercial data * Simplify existing Planhat configuration that has grown overly complex and is limiting adoption * Build proactive alerting, build on proactive playbooks and nudge workflows that surface risks and opportunities to CSMs and AMs without manual effort * Partner with the Commercial Platform Executive and RevOps Manager to align CS and commercial data flows * Maintain clean, reliable data hygiene standards across the CS platform Build a proactive, scalable health and risk framework * Own the design and iteration of Adthena’s customer health score, ensuring it reflects real leading indicators of churn and expansion risk * Move the team from reactive risk management to systematic early-warning processes * Build playbooks within Planhat that trigger the right CSM or AM action at the right moment * Ensure health data is accessible and meaningful to the whole CS and AM team, not just leadership * Track and report on health trends across the customer base to support retention forecasting Enable a future low-touch or tech-touch CS model * Design the operational blueprint for a low-touch or no-touch CS tier, including tooling, automation, and intervention thresholds * Identify which customer segments could be served through a tech-touch model and define the criteria * Evaluate AI-native and automation tooling (e.g. workflow automation, LLM-assisted playbooks, smart nudges) as part of the low-touch infrastructure build * Work with the Customer Enablement Manager to align training and onboarding infrastructure to support lower-touch delivery * Build the internal case and roadmap for low-touch transition, including success metrics and milestones Equip the CS and AM team with the reporting and insight they need * Build and maintain dashboards that give CSMs, AMs, and CS leadership real-time visibility of portfolio health, engagement, and commercial risk * Produce accurate renewal forecasting data to support the CCO and VP CS in business reviews * Track core CS metrics including GRR, NRR, time to value, onboarding completion, and health score movement * Create standardised reports that are trusted, used, and reduce manual data-pulling across the team * Build expansion signal views in Planhat that surface feature gaps and untapped product access to AMs and CSMs, enabling timely upsell conversations * Surface patterns across the customer base that inform CS strategy and product feedback Own CS process design and adoption * Document and standardise core CS processes: objectives capture, value tracking, renewal workflows, risk escalation * Drive adoption of Planhat and associated processes across the CS and AM teams * Identify where manual processes can be automated and implement them - including through AI and workflow automation tools where appropriate * Act as the internal SME for CS tooling - training the team, troubleshooting, and managing platform changes * Collaborate with the Customer Enablement Manager and CS leadership to ensure process and tooling changes land effectively WHO WE LOOK FOR Research shows men apply if they meet ~60% of the criteria, while women and underrepresented groups apply only if they meet all requirements. If you have the skills but don't meet every requirement, reach out – we'd love to explore how you could be a great fit! Required Experience: CS Operations Experience * 3+ years in a CS Ops, RevOps, or Customer Operations role within a B2B SaaS business CS Platform Expertise * Hands-on experience with Planhat, Gainsight, or a comparable CS platform at a configuration and administration level. Planhat experience or certification strongly preferred. Systems Integration * Proven experience connecting CS platforms with Salesforce, product analytics tools (e.g. Pendo, Mixpanel), and other data sources to create unified customer views High-Touch to Scaled Model Transition * Experience helping a CS team transition from a high-touch model toward a low-touch or tech-touch delivery model, including the tooling, segmentation, and process design required Analytical Capability * Strong working knowledge of CS metrics (GRR, NRR, health scoring, churn forecasting). Able to build and maintain dashboards and produce reliable reporting for CS and executive leadership. AI and Automation Tooling * Practical experience using automation and AI tools to reduce manual effort in CS operations. For example, workflow automation platforms (e.g. Zapier, Make), AI-assisted analytics, or LLM-based tooling. Able to evaluate and implement these critically, not just enthusiastically. Cross-functional Collaboration * Comfortable working across Sales, RevOps, Marketing Ops, Product, and CX to align data flows and processes. Able to influence without authority. Nice To Have: * Familiarity with the paid search or competitive intelligence landscape is a plus, but not required OUR CORE VALUES All Adthenians are expected to align closely with our ‘Core Values’. What it means... * Get Shit Done: We're big on taking action, owning our challenges, and finding solutions. * Freedom with Responsibility: We take charge of results to recognition. We know that our hustle not only moves the needle for the company but also sets us up for personal success. * Deliver Remarkable Quality: We care about exceeding expectations in the work we do and aim to always do our best work as individuals and as a team. * Smart & Always Improving: We strive daily to expand our knowledge and become better at what we do. MEET YOUR TEAMMATES You’ll work closely with: Stefan Potgieter Title: Global VP of Customer LinkedIn: https://www.linkedin.com/in/stefanpotgieter/

Teamtailor

Teamtailor is a leading Employer Branding and Applicant Tracking Software (ATS) SaaS platform, used by over 13,000 companies and 250,000 users worldwide 🌏. Working at Teamtailor means working at a young, international, and fast-paced tech company that offers an ideal workplace for those who want to have a tangible impact on the growth of an organization and are craving responsibilities. It also means having lots of fun 🥳 Building a diverse team with various backgrounds and expertise has been at the core of Teamtailor since its very beginning and is indeed part of its strength today! There are no typical profiles; every team member shares our vision and wants to be part of its success. That's why we're expanding our Customer Success department and looking for a Customer Success Manager (French Speaker). Our mission is to have the most satisfied customers, and we are looking for a strong relationship-builder to join our team and take care of our largest customers 👊🏽. YOUR KEY RESPONSIBILITIES WILL BE TO: * Implement and onboard new enterprise customers * Help our enterprise customers use Teamtailor at full potential, with everything from integrations, and best practices to training opportunities * Work as a strategical advisor & goal-oriented for our enterprise customers * Work proactively with renewals * Build strong relationships * Find new business opportunities with our existing enterprise customers, in the form of expansion sales, upselling/cross-selling. * Track enterprise customer's accounts to identify churn risk and work actively to prevent that risk * Collect and analyze enterprise customers' feedback and present it internally * Together develop and improve ways of working with enterprise customer satisfaction. AS AN ENTERPRISE CUSTOMER SUCCESS MANAGER AT TEAMTAILOR YOU WILL BE OFFERED: * Development opportunities * Responsibility for your own customer base * The opportunity to work with the market's best product * Fixed salary with commission structure * Be part of a great multicultural team. IS THIS YOU? * Experience within HR/Recruitment industry * Customer Success experience from the SaaS industry (Portfolio 40 to 60 accounts) * Experience in project leading, especially complex projects * Negotiation skills and experience with bigger clients * Engaged, creative and solution oriented * Have the mindset willing to learn and try new things * Be a role-model in what you do * Ability to adapt to a fast-paced environment and rapidly- changing market * Fluent in French/English * Extra plus for another language ( Spanish / Swedish ) * A ping pong professional 🏓... we're kidding! But we do like to play. We value your personality and we believe you're passionate about your work, ambitious and work hard to reach your own goals! Interested? 😃

Notion

WHO WE ARE Notion is the collaborative AI workspace where teams and agents think together. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. ABOUT THE ROLE * Manage a large portfolio of customers in EMEA. * Onboard and expand our customer base through tailored Notion consultations, trainings, and assistant programs. * Design and run at-scale outreach campaigns to key points of contact in order to assist with Notion adoption. * Work cross functionally with sales partners to ensure strong adoption of Notion. * Serve as our in-house product ambassador to up-level our customers’ workflows and help them get the most return of investment from Notion. * Identify and target strategic customers to engage with in order to drive up monthly active users and seat expansion. * Proactively identify customers who aren’t maximising their opportunity with Notion and reach out to create an action plan to help them achieve success. * Inform and influence our overall growth strategy. WHAT YOU'LL ACHIEVE * Drive adoption and expansion for a product people love that solves real problems: Some of the worlds largest companies use Notion to run huge teams — but your friends and family can also use it to take notes, display photos, and more. Some non-profits even use it to conserve wildlife! * Help build the foundations of Customer Success at Notion: As an early member of our sales/success team, you'll be instrumental in helping define our sales assisted motions. * Serve as the customer's trusted advisor and product expert: You'll host training, onboarding, and working sessions to educate our customers and dig deep into new use cases of Notion. * Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with product to inform what we do next. * Elevate your skills as we tackle our most impactful challenges: We've achieved more than teams 10x our size in less time — and there's so much more to do and learn. SKILLS YOU'LL NEED TO BRING * 3+ years experience at a fast growing software company * You have a track record of success in your current Customer Success or Account Management role * You are a fluent French speaker * Experience of managing a large volume of accounts * Strong intrinsic motivation to be a top performer and contribute to a team * You have a growth mindset and thrive in the building stage of a nascent team * You’re motivated by seeing others succeed and grow when you partner with them * You’re highly adaptable, easily acclimating to a rapidly changing business and industry * You love getting to know new people and helping them solve their business problems * You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results. NICE TO HAVES * You've built Customer Success playbooks or processes * You have experience in scaled program management, or building campaigns in Outreach * You have experience using Notion * You are curious about data and insights, and have used Salesforce and Gainsight before * You've been a first or early hire at a fast growing start up before * You've got strong technical chops Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided below. The estimated range for total on target earnings (including base salary and on target incentive pay) for this role is €89,000 - €100,000 per year. By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy. #LI-Onsite A NOTE ON AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on. EQUAL OPPORTUNITY & ACCOMMODATIONS We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.