Customer Director - Professional Services på Faculty i London
Faculty · London
Customer Director - Professional Services
WHY FACULTY?
We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve
worked with over ...
WHY FACULTY?
We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve
worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world
impact here.
We don’t chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about
doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government,
finance, retail, energy, life sciences and defence.
Our business, and reputation, is growing fast and we’re always on the lookout for individuals who share our intellectual curiosity
and desire to build a positive legacy through technology.
AI is an epoch-defining technology, join a company where you’ll be empowered to envision its most powerful applications, and to
make them happen.
ABOUT THE TEAM
In our Professional and Financial Services Business unit, we bring everything we have learned from more than a decade of Applied
AI to help our clients navigate a rapidly changing landscape. We develop and embed AI solutions that help firms become more
efficient, enhance customer experience, and find the commercial upside in uncertain markets. Within the constraints of highly
regulated industries, we see immense opportunity for meaningful innovation and are proud to set the gold-standard for marrying
technical excellence with safe, impactful deployment.
ABOUT THE ROLE
Professional services firms are entering a period of profound reinvention. Leaders are under pressure to improve productivity,
automate complex knowledge work, and turn AI from a series of experimental pilots into a sustained enterprise-wide advantage.
Faculty is uniquely placed to help, combining deep technical expertise in agentic AI with hard-won experience delivering
transformation in complex, regulated environments.
We’re looking for a Customer Director to lead our Professional Services practice to define and grow our presence in this sector.
You will shape our go-to-market strategy, build enduring relationships with senior stakeholders, and lead the pursuit of ambitious
AI transformation programmes. This is an opportunity to build a distinctive practice inside a company with world-class technical
depth and the ambition to set the standard for AI in professional services.
The ideal candidate will be T-shaped: broad enough to advise across AI for a range of professional services firms, with deep
experience in at least one sector. We are particularly interested in candidates who have delivered AI in Finance/CFO/Treasury
functions.
WHAT YOU'LL BE DOING:
Leading complex AI transformation programmes for major professional services firms, moving from strategic thinking to
production-grade software delivery
Building trusted, long-term relationships with C-suite leaders and partners, acting as a strategic advisor on how AI can
automate knowledge work and drive operational efficiency
Generating high-value growth for Faculty by shaping compelling commercial pitches and demos that showcase our technical depth
and ability to solve sector-specific challenges
Elevating Faculty’s industry profile by articulating differentiated propositions and points of view through thought leadership,
media engagement, and industry forums
Ensuring the successful delivery of high-quality client work by guiding multidisciplinary teams and helping them navigate the
ambiguity and pace of the sector
Managing a practice within a practice - leading cross-functional teams of delivery experts, PhD-calibre engineers and data
scientists to further consolidate Faculty’s reputation for pioneering technical and delivery excellence.
WHO WE'RE LOOKING FOR:
You possess a distinct point of view on how professional services should adopt AI and a clear vision of how agentic
applications will reshape legal, accounting, finance, managed services, and other professional services models
You bring deep knowledge of the professional services landscape, gained either inside a professional services, a BPO
organisation, or as a consultant advising those sectors
You have led complex transformation programmes involving organisational change and technology delivery in areas such as IT
managed services, Finance, HR operations, legal services, or other B2B functions
You’re commercially driven - energised by hitting growth targets with a proven track record of shaping opportunities, winning
work, and owning meaningful revenue responsibility
You are a compelling communicator who builds trust quickly with senior stakeholders and possesses the clarity to explain
complex AI technologies to non-technical audiences
You exhibit a leadership mindset that balances executive-level strategy with a hands-on approach to unblocking teams,
challenging work constructively, and maintaining high quality
OUR RECRUITMENT ETHOS
We aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and
that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to
the world in which we live. We’re united by a deep intellectual curiosity and desire to use our abilities for measurable positive
impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual
orientations.
Some of our standout benefits:
Unlimited Annual Leave Policy
Private healthcare and dental
Enhanced parental leave
Family-Friendly Flexibility & Flexible working
Sanctus Coaching
Hybrid Working
If you don’t feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please don't
hesitate in applying as you might be right for this role, or other roles. We are open to conversations about part-time hours.
WHY FACULTY?
We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve
worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world
impact here.
We don’t chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about
doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government,
finance, retail, energy, life sciences and defence.
Our business, and reputation, is growing fast and we’re always on the lookout for individuals who share our intellectual curiosity
and desire to build a positive legacy through technology.
AI is an epoch-defining technology, join a company where you’ll be empowered to envision its most powerful applications, and to
make them happen.
ABOUT THE TEAM
Our Defence team is focused on building and embedding human-centered AI solutions which give our nation a competitive edge in the
defence sector. We collaborate with our clients to bring ethical, reliable and cutting-edge AI to high-stakes situations and
maintain the balance of global powers essential to our liberty.
Because of the nature of the work we do with our Government clients, you will need to be eligible for United Kingdom Security
Vetting's DV (Developed Vetting) clearance and willing to work on site with our clients from time to time.
ABOUT THE ROLE
As a Customer Director for Maritime Defence, you will lead the creation and growth of a dedicated unit focused on solutions for
customers in the Royal Navy, NATO/AUKUS and broader maritime domain.
You will act as a strategic entrepreneur, building our market presence and bridging the gap between cutting-edge AI and
mission-critical naval needs. By blending deep domain expertise with commercial flair, you will secure high-stakes partnerships
and oversee multidisciplinary teams to ensure our technology delivers transformational capability for national security.
WHAT YOU'LL BE DOING:
* Leading the identification and acquisition of high-value maritime accounts to establish and scale a new sub-business unit
within our Defence portfolio.
* Driving significant revenue growth by owning the full sales lifecycle, from initial market creation to executing complex
contract and pricing negotiations.
* Cultivating deep, strategic relationships with senior stakeholders across the Navy, MOD, NATO/AUKUS and maritime industry to
unlock long-term partnership opportunities.
* Developing innovative AI and data-driven propositions that solve specific maritime operational challenges and demonstrate
clear, measurable value.
* Overseeing the delivery of sophisticated technology projects, ensuring high-quality outcomes and maintaining ultimate
responsibility for client satisfaction.
* Mentoring and coaching a growing team of commercial and delivery professionals, fostering their development in a fast-paced,
high-growth environment.
* Collaborating with technical experts to translate complex maritime requirements into scalable AI solutions that support
critical decision-making.
WHO WE'RE LOOKING FOR:
* You bring deep domain expertise in the maritime sector, likely gained through time in the Navy or closely related environments,
followed by success in a commercial technology role.
* You possess a proven track record of managing complex deal processes and meeting ambitious revenue targets within a
professional services or high-growth tech setting.
* You are a strategic thinker who can navigate the unique procurement processes of the defence sector and turn operational needs
into concrete AI solutions.
* You demonstrate an entrepreneurial spirit, comfortable starting projects from the ground up and getting "hands-on" to ensure
the success of a new business area.
* You are a compelling communicator, able to build trust with senior stakeholders and explain the strategic value of technology
without getting lost in jargon.
* You have the leadership maturity to work collaboratively within a multidisciplinary team, maintaining a focus on collective
success and a high-performance culture.
THE INTERVIEW PROCESS
1. Talent Team Screen (30 minutes)
2. Introduction to Hiring Manager (60 minutes)
3. Discovery Role Play Interview (60 minutes)
4. Case Study Interview (60 minutes)
OUR RECRUITMENT ETHOS
We aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and
that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to
the world in which we live. We’re united by a deep intellectual curiosity and desire to use our abilities for measurable positive
impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual
orientations.
Some of our standout benefits:
* Unlimited Annual Leave Policy
* Private healthcare and dental
* Enhanced parental leave
* Family-Friendly Flexibility & Flexible working
* Sanctus Coaching
* Hybrid Working
If you don’t feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please don't
hesitate in applying as you might be right for this role, or other roles. We are open to conversations about part-time hours.
SLSQ427R12
Want to help solve the world's toughest problems with big data and AI? This is what we do every day at Databricks.
As an Enterprise Account Executive, you will come with an informed and compelling point of view on the Big Data, Advanced
Analytics, and AI space which will guide your successful strategy and together with both our teams and partners, allow you to
provide exceptional value to our customers within the Professional Services sector. Reporting to the Sales Director, you will be
focused on the growth of professional service accounts.
The impact you will have:
* You will provide the industry insight and business creativity required to design and develop unique use cases and solutions
that differentiate Databricks within the PBS segment.
* You will co-develop a business plan, with your team and ecosystem partners, that accelerates existing customer success,
identifies and acquires new opportunity and enables you to exceed quarterly/annual usage and booking goals
* You will motivate a diverse team of big data and AI professionals to implement your business plan
* You will lead your team, customers, and partners to identify impactful big data and AI use cases whilst proving their value on
the Databricks Data Intelligence Platform
* You will support the broader big data and AI transformation goals of your customers through a combination of strategic
partnerships, well-scoped professional services, training, and targeted Executive engagement
* You will build exceptional value with all engagements to guide successful negotiations to close
What we look for:
* Experience in direct sales of enterprise software platforms to large enterprises
* Ownership of executive level relationships in your clients
* Proven track record of developing new business
* Extensive experience of working with large complex regulated organisations
* Knowledge of the Data & AI space with technology sales experience
* Longevity with previous employers
* Quota over-achievement and significant growth when selling complex software and services to Enterprise accounts
* Experience driving successful adoption of usage-based subscription services (SaaS) and co-selling with AWS, Azure and Google
Cloud teams
* Methods for co-developing business cases and gaining support from C-level Executives
* Familiarity with sales methodologies and process (e.g Territory and Account planning, MEDDPICC, Challenger Sales and Command of
the Message)
* Experience developing partnerships with "champions" and client teams to support execution of your territory plan
* Experience developing a clear partner strategy and implement it to achieve success
* Understanding of consumption-based, land and expand sales models advantageous
* Understanding of how to identify important uses cases and buying centres to increase the impact of Databricks for clients
About Databricks
Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and
over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI.
Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse,
Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.
Benefits
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific
details on the benefits offered in your region click here.
Our Commitment to Diversity and Inclusion
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to
ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment
at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or
expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation,
socio-economic status, veteran status, and other protected characteristics.
Compliance
If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's
discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an
applicant on this basis alone.
