Senior Strategist (Strategic, Creative), UK Based

Paddle

What do we do? Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better. We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 6000 software sellers in 245 territories globally. The Role: We are looking for an ambitious Senior Product Manager to join a team leading the development of our Seller Dashboard within our Experience group, a key part of delivering our solutions to SaaS businesses. You will be key to driving business growth through understanding, nurturing, and innovating within our dashboard. You will be in charge of delivering an ambitious roadmap for your team and working continuously with internal and external stakeholders to ensure we’re building the right thing. Selling online as a software business is a complex process and many components need to work seamlessly to capture revenue and deliver this to sellers. Paddle manages subscription billing and payments so that we can take this burden from our customers. We handle millions of payments globally and provide functionality to manage subscription billing, while also reducing churn and optimising acquisition. We do all this while ensuring we’re applying and remitting taxes accurately in all jurisdictions. This all needs to be backed up with accurate and easily accessible data and insights, so that our customers can operate and grow their businesses with Paddle. We are looking for an ambitious and autonomous Senior Product Manager with deep knowledge or experience with SaaS Dashboards, Onboarding journeys and AI experiences to: * Help us with our strategic vision of becoming the growth platform for SaaS businesses. * Work as part of a cross-functional team (with engineers and a product designer) to deliver on this vision. We’re aiming to nurture a world-class product team that can help us build an industry-leading organisation. This is an opportunity for someone who wants to be part of something challenging and transformative, someone who will play a critical role in driving our success. What you'll do: Product Roadmap & Strategy: * Build a vision of Paddle’s Seller Dashboard building on market trends & technology innovations to ensure we’re delivering market leading experiences. * Define and prioritise product features and requirements based on customer needs, market trends, and business goals. * Identify opportunities by working closely with Sales, Solutions and Customer Success to gain a deep understanding of customer & user needs. Identify optimisation opportunities, then prioritise and design features to solve these. * Use internal and external analysis to feed into the strategic direction of the product roadmap, always ensuring Product & Engineering is making the right impact. * Help guide effective discovery of new initiatives, run agile workshops and facilitate prioritisation conversations. Product Development and Management: * Work in a trio with Design and Engineering leaders to manage the end-to-end product development process, from ideation to launch. * Work with engineering and design; and develop appropriate planning, prioritisation, and delivery processes to enable the launch of new features and products that deliver fast value to our software sellers. * Manage the product life cycle, including updates and enhancements, ensuring products remain competitive and meet customer needs. * Make use of usability and beta testing to ensure our product offers the best user experience and meets customer needs. Market Analysis and Research: * Conduct market research and competitive analysis to identify opportunities and threats. * Gather and analyse customer feedback to inform product decisions and improvements. * Monitor industry trends and emerging technologies to stay ahead of the competition. Stakeholder Collaboration: * Communicate product strategy and progress to stakeholders, including team members, and customers. * Build strong relationships with internal and external stakeholders to ensure alignment and support for product initiatives. * Present product updates and performance metrics to stakeholders regularly. Performance Monitoring and Optimization: * Define and track key performance indicators (KPIs) to measure product success. * Analyse the performance of our product using data, and use those insights to drive continuous improvement and determine the product roadmap. Based on product performance, determine when actions are needed to upgrade, improve, revise or reposition products. * Implement A/B testing and other optimization techniques to enhance product features and ensure our product offers the best user experience and meets customer needs. Go-to-Market Execution: * Develop and execute go-to-market plans for product launches and updates. * Collaborate with marketing, sales, and customer support teams to ensure successful product launches and adoption. * Create marketing collateral, sales training materials, and other support documentation. * Train sales and support teams on product features and benefits. We'd love to hear from you if: * You're excited by, and have specific experience in, building product experiences within fintech or SaaS - whether that's guiding users through onboarding, creating coherent experiences across a suite of related tools, or making complex tooling feel simple to use. * You've worked as a Product Manager and enjoy cross-functional teams, working alongside engineers, product designers, and other functions to deliver value to users through frequent product launches. * You've shipped AI-powered features into a live product and have a clear point of view on where AI genuinely improves the user experience (and where it gets in the way). * You understand that measuring success through metrics is an important part of Product and you have experience working with analytics platforms to draw insights from data and use them in product development. * You have worked in a startup, scale up, or fintech environment and have created engaging and thoughtful customer experiences. * You’re comfortable getting into the details of technical concepts and can work closely with engineers to find the best solution to a problem. * You enjoy spending time speaking to your customers and finding various ways to gather customer insights to build a world-class product. * You’re not afraid to jump into and manage tough tradeoffs with varied stakeholders and customer requests. * You love solving problems in innovative and creative ways, you think deeply about UX in your day-to-day life, and have broad personal experience with SaaS/Fintech products. Everyone is welcome at Paddle At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group. Please let us know if there’s anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together. Our Values * Paddle Together - “None of us, is as smart as all of us” * Paddle Simply - “Simple can be harder than complex: you have to get your thinking clean to make it simple” * Paddle for others - “We can realise our wildest dreams, so long as we help enough other people to realise theirs” Why you’ll love working at Paddle We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture. We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and 4 months paid family leave regardless of gender. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.

Paddle

What do we do? Paddle offers SaaS companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better. We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 6000 software sellers in 245 territories globally. The Role We’re looking for a Head of Content to lead Paddle’s editorial direction and narrative consistency across the business. This role combines editorial leadership, narrative ownership, and operational discipline. You will define how we tell our story across long-form thought leadership, flagship reports, campaign content, executive messaging, and customer storytelling — ensuring every asset ladders up to our brand, category positioning, and commercial priorities. You will lead and mentor a team of writers, set standards for quality and tone, and build the systems that make great content scalable and measurable. You’ll partner closely with Creative, Communications, Product Marketing, and Demand to ensure message coherence across channels and moments that matter. What you’ll do * Define and lead Paddle’s multi-format content strategy and roadmap, aligned to brand, category, and business objectives. * Own narrative clarity and consistency across long-form, campaign, executive, and customer content. * Lead and mentor a team of writers, elevating quality, tone, structure, and craft across all output. * Edit, review, and approve flagship assets and campaign content for clarity, accuracy, and impact. * Partner with Creative, Comms, PMM, and Demand to align narratives and ensure message pull-through across channels. * Support executive thought leadership and key company-wide messaging moments. * Build scalable systems, templates, and governance for planning, briefing, approvals, and QA. * Manage freelance writers and external partners to extend capacity and capability. * Establish and maintain editorial standards and tone-of-voice guidelines. * Track performance and outcomes, using insights to improve effectiveness over time. * Leverage AI and automation tools to improve speed, quality, localisation, and content operations. We’d love to hear from you if you are * A senior editor and storyteller with experience leading content in a B2B or SaaS environment. * Strong at translating complex topics into clear, engaging, structured narratives for different audiences. * Experienced managing writers and contributors, giving direct, constructive feedback that raises the bar. * A confident partner to cross-functional leaders, able to align teams around narrative and priorities. * A strong systems thinker who enjoys building processes that improve quality and efficiency. * Comfortable balancing strategic leadership with hands-on writing and editing when needed. * Curious about AI and automation tools that help scale content creation, distribution, and insight. * A natural collaborator who builds strong relationships across creative, marketing, product, and leadership teams. Everyone is welcome at Paddle At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group. Please let us know if there’s anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together. Our Values * Paddle Together - “None of us, is as smart as all of us” * Paddle Simply - “Simple can be harder than complex: you have to get your thinking clean to make it simple” * Paddle for others - “We can realise our wildest dreams, so long as we help enough other people to realise theirs” Why you’ll love working at Paddle We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture. We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and 4 months paid family leave regardless of gender. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.

Nearform

Strategic Account Director (Perm, UK, Remote) This is a permanent full time remote opportunity for those based in the UK. Please note there may be occasional travel required.  ABOUT NEARFORM   Nearform is an independent team of data and AI experts, engineers, and designers who build intelligent digital solutions and capabilities at pace. We create AI‑enabled solutions that enhance digital experiences, empower developers, and deliver measurable results. In these ways, we partner with ambitious enterprises to deliver enduring impact. Our deep expertise in solving complex digital problems, along with our collaborative, people‑first approach, enables enterprises to build breakthrough products and modernise legacy systems by unleashing the power of AI. Today, our team of 500 experts in 20+ countries is trusted by leading enterprises including Lululemon, Puma, Sun Life, Starbucks, Travelex, Virgin Media O2, and Walmart. THE ROLE   Nearform has worked with this Client for over a decade. They are one of our most strategically important clients — a Client that we both sell to (as a direct client) and sell with (as a partner taking joint propositions to their end-clients).  We're hiring a Strategic Account Director to own the commercial growth of this account. This is a senior, hands-on role: equal parts business developer, marketer, account strategist, and trusted operator inside one of Nearform's most important relationships. You will be the commercial centre of gravity for everything Nearform does with this Client. PRIMARY RESPONSIBILITIES   * Own the executive relationship. Build and maintain a network of senior sponsors across the Client’s consulting and technology leadership teams, creating new advocates for Nearform and deepening executive engagement over time.  * Own the business development plan. Build, maintain, and execute a multi-year account plan with clear targets, named opportunities, and a credible path to growth. * Win new business, across both sides of the relationship. Lead pursuit of new opportunities — directly into this Client and jointly into their end-clients — from origination through to close. * Bring commercial framing to technical pursuits. Partner with Nearform's Technical Directors and Solutions leaders to translate strong technical propositions into compelling commercial cases that win. * Manage marketing for the account. Own how Nearform shows up in and around this Client — joint content, co-branded propositions, events, case studies, and the steady drumbeat of presence that keeps us front of mind. * Define and align the account management model. Agree with the Client (and internally) how the relationship is governed — who meets whom, on what cadence, with what outcomes — and keep that model healthy as the account scales. * Be a commercial face of the relationship. Build and maintain senior stakeholder relationships across this account, and act as the internal owner of the commercial health at Nearform. * Forecast, report, and run the rhythm. Maintain accurate pipeline, forecast confidently, and run the operational cadence (QBRs, pipeline reviews, account standups) that keeps the account predictable. * Work with local GTM teams where appropriate so we are bringing local intimacy with global consistency. EXPERIENCE GUIDELINES   Commercial track record * Demonstrable experience growing a strategic enterprise account, ideally one that combines direct selling and partner/channel motions * Track record of winning new business in a services or technology environment — not just managing existing revenue * Comfortable owning a number and forecasting against it Consulting and Partner fluency * Has worked with, in, or alongside consulting firms — understands how they sell, how they buy, and how to be useful to them in front of their clients * Knows how to navigate a "sell-to and sell-with" relationship without confusing the two * Knows how to elevate the partnership-building dimension to develop and execute joint GTM strategies with the client by identifying repeatable plays, solution offerings and routes to market that creates growth for both organisations.  AI and technology background * Strong working knowledge of modern technology delivery — software engineering, cloud, data, and (especially) applied AI * Credible in technical conversations: doesn't need to architect the solution, but can shape, qualify, and commercially frame it * Conversant in the AI landscape as it applies to enterprise — agents, AI-native engineering, the difference between hype and production Operator instincts * Plans the work and works the plan — strong account-planning discipline * Confident running marketing for an account: brief, prioritise, and partner well with central Marketing * Builds trust quickly with senior stakeholders, internally and externally * Comfortable holding the commercial line in a room of technical specialists, and the technical line in a room of commercial buyers NICE TO HAVE * * Existing relationships in the management consulting ecosystem * Experience standing up or refining an account management operating model * Background that includes time in a delivery or technical role earlier in career BENEFITS   * Competitive employee benefits package. * Work remotely; there is a genuine dedication to work/life balance.   * Work flexibly; flexible working culture allows you to work around what matters – for example, family commitments.   * Access to wellness resources and support, including confidential advice and wellbeing initiatives.     Although widely dispersed, Nearformers are a tightly‑knit team that trusts one another and cares about colleagues. There are regular opportunities to connect in person at company events, and the culture builds on open‑source origins, promoting the sharing of thoughts, knowledge and ideas.   Nearform is committed to shaping a better world in all that we do. Our global team is built based on respect, inclusivity, diversity and excellence.  If you require any adjustments to the interview process as part of your application, please let someone from our Talent Team know so they can help.