Operations Commercial Manager, Kouvola
atNorth is a leading Nordic data center company providing cost-effective, scalable high-density colocation and built-to-suit
services to industry-leading organizations across Iceland, Sweden, Finland, and Denmark.
With sustainability at our core, our data centers run on renewable energy and are designed according to circular economy
principles. Through innovative design, power efficiency, and intelligent operations, we deliver reliable, secure, and
high-performance infrastructure.
Headquartered in Reykjavik, Iceland, atNorth operates eight data centers across the Nordics, with additional sites under
development in Finland, Denmark, and Sweden.
We combine world-class technology with a people-first culture built on collaboration, ownership, and trust, empowering our teams
to grow, take responsibility, and make a real impact.
By joining our international team, you will help shape the future of sustainable digital infrastructure.
Operations Commercial Manager
Are you a commercially driven professional who thrives at the intersection of operations, finance, and customer delivery? We are
looking for a Commercial Operations Manager to help safeguard and optimize the commercial performance of our operational services
portfolio across the Nordic region.
In this role, you will work closely with Operations, Finance, Client Management, Procurement, Legal, and Energy teams to ensure
our customer contracts are translated into effective operational delivery, while protecting margins, managing commercial risk, and
supporting long-term customer success. You'll play a key role in commercial governance throughout the lifecycle of our services,
helping to ensure that our operations remain aligned with contractual commitments and business objectives in a fast-growing data
center environment.
Key responsibilities:
- Translate customer service agreements into operational commercial baselines and support teams in understanding contractual
obligations.
Monitor commercial performance, operational costs, and margin development across service delivery operations.
Identify, assess, and escalate commercial risks related to scope, cost, utilities, SLA performance, and service delivery.
Support budgeting, forecasting, financial planning, and site-level commercial performance reviews.
Evaluate operational scope changes and provide commercial impact assessments, pricing support, and governance recommendations.
Monitor SLA performance trends, service credit exposure, and operational performance risks with commercial implications.
Support utility billing, consumption reconciliation, capacity management, and customer billing alignment.
Ensure vendor and subcontractor service arrangements support customer contractual commitments and operational delivery models.
- Participate in customer governance meetings, supporting commercial discussions, contract interpretation, and service evolution
initiatives.
Maintain oversight of lifecycle obligations, ownership boundaries, and long-term commercial sustainability commitments.
Your profile:
Bachelor's or Master's degree in Business Administration, Economics, Engineering, Facility Management, or a related field.
- Minimum 8 years of experience in commercial management, contract management, service delivery, infrastructure services, or
operational environments.
Strong understanding of contract governance, commercial risk management, and SLA-based service delivery.
Experience monitoring operational costs, identifying margin exposure, and supporting commercial decision-making.
Ability to translate contractual requirements into practical operational guidance for multiple stakeholders.
Experience working with vendors, subcontractors, and customer-facing commercial governance processes.
- Knowledge of mission-critical environments, technical facilities, industrial operations, or data center operations is highly
desirable.
Fluent in English, both written and spoken. Finnish language skills are highly preferred.
About the atNorth Culture
We believe that sustainable success starts with the wellbeing of our people. For us, an open, transparent, and inclusive culture
is more than a priority, it is the core of how we lead and innovate.
We don’t just talk about culture; we nurture it. Through regular one-to-one engagements and monthly wellbeing surveys, we listen
carefully to our teams, ensuring that every voice is heard and every opportunity for improvement is embraced.
We recognize that innovation and collaboration thrive where people feel truly connected, which is why we come together each week
to share ideas, strengthen relationships, and nurture a sense of belonging, sometimes over a simple breakfast and good
conversation.
At atNorth, we are building a community where you can do your best work and shape a sustainable future together.
Please note that all successful candidates are subject to a background check and must hold a valid work permit to be eligible for
this position.