Technical Support Manager

Attio

Attio is the CRM built for the AI era. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. We've raised $116M from some of the world's best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A. We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier. If you want to do the best work of your career, this is the right place. WORKING PATTERN: Full-time | Monday - Friday: 9:00am – 6:00pm GMT ABOUT THE ROLE Our Support team is at the heart of Attio’s customer experience — maintaining an exceptional 98% CSAT average over the past six months. We hold ourselves to an incredibly high standard at every stage of the customer journey, ensuring that every interaction reflects our commitment to clarity, care, and quality. As a Technical Support Specialist, you’ll be the trusted voice of Attio to our customers — helping them solve problems, unlock value, and feel supported every step of the way. You’ll troubleshoot technical issues, share product best practices, and act as the customer’s advocate across teams. This is a role for someone who thrives on problem-solving, loves getting into the details, and finds genuine satisfaction in turning a complex issue into a seamless experience. You’ll play a key role in maintaining the standards that make our customers love Attio — and help us set a new benchmark for excellence in B2B SaaS support. WHAT YOU'LL DO In this role, you’ll take ownership of the technical and operational processes that keep our customers successful. You’ll combine empathy, product expertise, and clear communication to deliver best-in-class support. * Customer support excellence: Provide fast, friendly, and technically sound support via email, chat, and video calls — maintaining high CSAT and meeting SLAs across EU and US hours. * Technical troubleshooting: Diagnose, reproduce, and resolve product issues; document bugs and work closely with our Engineering team to ensure timely resolutions. * Customer advocacy: Capture and communicate customer feedback, identify recurring pain points, and represent the “voice of the customer” in cross-functional discussions with Product and Engineering. * Process and knowledge improvement: Contribute to our Help Center, FAQs, and internal documentation in Notion and Guru; refine support processes to make the customer experience even smoother. * Product mastery: Build and maintain a deep understanding of Attio’s functionality, APIs, and integrations, staying ahead of upcoming releases and new features to support customers with confidence. * Team collaboration: Work closely with colleagues across Support, Product, and Engineering to ensure consistent, high-quality service delivery and contribute to a culture of operational excellence. * Consultative guidance: Partner with customers to deeply understand their goals, workflows, and data models. Provide strategic, scalable solutions that go beyond resolving immediate issues — helping them optimise processes, automate intelligently, and realise long-term value from Attio. (Bonus: experience providing live phone support or running customer workshops is a plus.) WHAT YOU’LL BRING We’re looking for a customer-obsessed problem solver who combines technical curiosity with empathy and a love for helping others succeed. * Proven experience: 2+ years in a customer support or technical support role for a SaaS product, ideally within a start-up or high-growth environment. * Technical capability: Confident troubleshooting APIs, AI, CRMs, and workflow tools (experience with Zapier, Intercom, and/or Linear is a plus). * Outstanding communication: Exceptional written and verbal communication skills; you’re able to explain complex topics with clarity, simplicity, and warmth. * Customer empathy: A genuine desire to understand customer needs and deliver solutions that go beyond expectations. * Curiosity and initiative: A proactive learner who dives deep to uncover root causes, stays ahead of emerging technologies, and continually expands their technical expertise to drive better outcomes for customers and the team. * Operational excellence: Highly organized, detail-oriented, and dependable — you thrive on process, follow-through, and delivering consistently high-quality work. * Collaborative mindset: A strong team player who enjoys working cross-functionally and contributing to a supportive, transparent, and high-performing culture. WHAT DOES THE HIRING PROCESS LOOK LIKE? Applicants can expect the following: * Initial Conversations * 30-minute introductory chat with a member of our Talent team * 30-minute track record interview with our Technical Support Manager * Core Interviews * Take-home technical exercise * 45-minute team panel interview to assess skills and collaboration style * 30-minute executive interview focused on impact and alignment with company goals * Final Stage * 30-minute closing conversation with our CEO * Offer call (if it’s a mutual fit)

Prolific

PARTICIPANT SUPPORT ADVISOR   Prolific Prolific is not just another player in the AI space—we are the architects of the human data infrastructure that's reshaping the landscape of AI development. In a world where foundational AI technologies are increasingly commoditized, it's the quality and diversity of human-generated data that truly differentiates products and models. The role As a Participant Support Advisor at Prolific, you’ll play a key role in supporting the participants who power research on our platform. You’ll join our small, collaborative participant support team, delivering exceptional, empathetic support while helping us continuously improve and scale the participant experience. You’ll spend the majority of your time handling participant support tickets, using your experience, judgment, and troubleshooting skills to investigate and resolve a wide range of complex queries, ranging from account, payment, and verification issues to reviewing account holds and identifying potential platform or policy issues. You’ll be comfortable managing a high volume of tickets while maintaining a high bar for quality, accuracy, and customer care. Beyond resolving individual queries, you’ll proactively identify trends, uncover recurring issues, and take ownership of improvements that make support faster, smarter, and more scalable. You’ll act as a trusted point of expertise within the team, sharing knowledge, supporting colleagues, and helping raise the overall quality of support. You’ll collaborate closely with internal teams across Prolific, translating participant feedback into actionable insights and advocating for improvements across the platform. You’ll help ensure participant needs are considered in decisions that impact the quality, fairness, and trustworthiness of our research ecosystem. You’ll lead support-led initiatives that improve the participant experience and make our operations more effective. This could include analyzing support trends to identify opportunities, simplifying complex processes, improving internal workflows, creating clearer guidance for participants, or partnering with other teams to address recurring issues at their root cause. You’ll use your frontline experience to turn customer insights into meaningful improvements. This is a role for a seasoned support professional who thrives with autonomy and ownership. You’ll be trusted to take on complex problems, drive work forward independently, and deliver high-quality outcomes with minimal oversight. Working closely with the Participant Support Manager, you’ll help shape how we scale support and improve our processes to create an exceptional experience for Prolific participants.   What you'll bring * Experience operating at a senior level within a fast-paced support team, ideally at a SaaS or tech company, demonstrating ownership of complex issues, mentoring or supporting colleagues, and driving operational improvements. * Proven ability to manage a high volume of customer tickets while maintaining exceptional quality, accuracy, and customer satisfaction * Excellent written communication skills, with the ability to explain complex issues clearly, professionally, and empathetically * Strong troubleshooting and investigative skills, with experience collaborating with technical teams * A proactive mindset, identifying recurring problems, spotting opportunities for improvement, and taking ownership of solutions rather than waiting for direction. * Experience working on cross-functional projects or initiatives that improve customer experience, support operations, or internal processes * Confidence working autonomously, making sound decisions, managing competing priorities, and performing effectively in a fast-changing environment. * Comfortable navigating multiple systems and tools simultaneously, including ticketing platforms (we use Intercom), internal admin tools, and knowledge bases * A high bar for quality, taking ownership of your work and earning trust through consistently delivering to an excellent standard   What you'll be doing * Deliver outstanding support to Prolific's participant community, consistently handling a high volume of tickets while maintaining speed, accuracy, and empathy. * Investigate and resolve complex participant issues, including account and payment-related queries, reviewing account holds and escalating technical or systemic issues where appropriate. * Act as a trusted point of expertise within the support team, sharing knowledge, supporting teammates, and helping raise the overall quality of support. * Identify recurring customer pain points and operational inefficiencies, proactively driving improvements that enhance the participant experience and reduce support tickets. * Collaborate with internal teams to advocate for participants, share insights, and help influence product and policy improvements. * Maintain deep expertise across Prolific's systems, policies, and features to provide accurate, up-to-date guidance and support. * Take ownership of delegated workstreams and operational initiatives, delivering them to a high standard with minimal oversight. * Champion continuous improvement by improving documentation, refining processes, and helping the support team scale effectively. Desirable: * Experience as a prolific participant or a strong understanding of the challenges and motivations of people taking part in online research * Experience working in a marketplace environment, supporting and balancing the needs of different user types * An analytical mindset, using data and customer insights to identify trends, inform decisions, and improve support operations * An interest in AI, online research, ethical data collection, or the fair and ethical treatment of research participants ----------------------------------------------------------------------------------------------------------------------------------     Why Prolific is a great place to work We've built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioral data and feedback. This data is the cornerstone of developing more accurate, nuanced, and aligned AI systems. We believe that the next leap in AI capabilities won't come solely from scaling existing models but from integrating diverse human perspectives and behaviors into AI development. By providing this crucial human data infrastructure, Prolific is positioning itself at the forefront of the next wave of AI innovation—one that reflects the breadth and the best of humanity. Working for us will place you at the forefront of AI innovation, providing access to our unique human data platform and opportunities for groundbreaking research. Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission-driven culture.   Links to more information on Prolific Benefits  External Handbook  Website  Youtube    Privacy Statement By submitting your application, you agree that Prolific may collect your personal data for recruiting and global organization planning. Prolific's Candidate Privacy Notice explains what personal information Prolific may process, and where Prolific may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Prolific's use of your personal information.

RTB House

Location: UK We Are:  RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performance using Deep Learning across the entire purchase funnel.  Founded in 2012, and now operating in 90+ markets, RTB House has always been private-by-design. It embraces first-party advertising and a relentless approach to innovation. RTB House offers end-to-end Deep Learning-powered AdTech products and solutions to maximize conversion, drive new customer acquisition, create engagement, and fuel long-term demand for a global base of clients. We're looking for a Technical Account Manager to join rtb.com, where we are developing a self-service advertising platform that enables smaller e-commerce brands to independently run effective display campaigns powered by artificial intelligence. You Will: * Conduct the technical operations for our clients;  * Coordination of all technical issues with regards to online campaign launching and running process;  * Support technical integration between rtb.com and client’s e-commerce platform; * Work closely with sales teams to deliver high standards of customer service;  * Monitor and analyze the effectiveness of online campaigns; * Propose optimization solutions for processes in order to achieve both internal and external goals. Desired Experience:  * 2+ years of experience in tech support, analytical roles, and campaign optimization within digital marketing - must have; * Experience in one or more programming languages (e.g. HTML, JavaScript, Apps Script, Python) or experience in the systems integration via API * Experience with debugging tools (e.g. Google Chrome DevTools), Google Tag Manager. * Experience in using Google Analytics 4, MMP knowledge will be an advantage; * Fluency in English  * Strong analytical skills are a must; * High level of motivation and willingness to learn;  * Good time management skills and attention to detail; We Offer:  * We believe in a healthy work-life balance and therefore prioritize flexible working arrangements - you decide whether you want to work remotely, from our office in UK, or even temporarily from any other location in the world; * A top-of-the-market compensation package and an attractive bonus scheme; * An international working environment that inspires you and enables you to develop projects as part of a highly qualified cross-functional team; * Training program, budget, and the tools necessary to develop professional skills and personally * A rewarding career in a friendly and inspiring atmosphere with no corporate habits and a growing dynamic multi-cultural team.   Apply now!  You don't need to tick every box to apply. If you are passionate about digital marketing, send us your CV, and we'll review it.   Information for Applicants: UK