Customer Experience Lead

Clinical Application Administrator

Scan.com

We’re Scan.com, the digital health scale-up making diagnostics accessible, fast, and transparent. Our technology speeds up diagnoses for timely treatments, improving healthcare outcomes for hundreds of patients each day. We're doing diagnostics differently, with solutions tailored to both patients and providers, all backed by our technology and world-class customer operations team. Our B2C marketplace simplifies booking a scan, making it as straightforward for patients as booking a hotel. Our B2B platforms provide live scheduling at the point of care and harness AI to ease workflows for physicians, attorneys, and providers. We're looking for a Clinical Application Administrator at a pivotal moment. Scan.com has built a national imaging network that processes thousands of scan orders daily — and the HL7 and DICOM integrations underpinning it are mission-critical infrastructure that directly impacts patient care. WHAT YOU WILL BE GETTING INVOLVED IN Scan.com's interoperability layer is what makes our network run. Every scan order that arrives from a referring physician, every radiology report delivered back to a provider, and every image routed through our PACS infrastructure depends on integrations working reliably in production, every day. When they don't, patients wait longer and providers lose trust. As Clinical Application Administrator, you will be on the front line of keeping that infrastructure healthy. You will monitor HL7 interfaces, triage and resolve failures, manage the support queue, and work alongside engineering, operations, and clinical teams to close issues and prevent recurrence. You will also play a hands-on role in onboarding new imaging center clients, configuring and validating DICOM and HL7 gateway connections from deployment through live production. This is a technically demanding operations role that rewards deep curiosity about how clinical systems talk to each other. You do not need to be a software engineer, but you need to be comfortable reading an HL7 message, diagnosing why it failed, and knowing what to do about it. As a scale-up business, you can expect your role to develop over time. Here are some of the types of things you could be getting involved in: * Monitor and maintain active HL7 interfaces across ORM and ORU message types, ensuring orders and results are transmitted accurately and on time between Scan.com and partner systems * Analyze HL7 message segments including PID, PV1, OBR, and OBX to diagnose data transmission failures and validate downstream delivery * Reprocess failed messages and confirm successful resolution, maintaining detailed records of the issue, root cause, and corrective action * Perform daily production support tasks including report reprocessing, data corrections, and study transfers to keep workflows running without interruption * Manage the support ticket queue across Slack, Linear, and HubSpot, ensuring every issue has clear ownership, timely follow-up, and complete documentation * Support PACS gateway operations alongside the Team Lead, including writing and maintaining scripts, pushing studies, troubleshooting connectivity issues, and validating image transfers * Lead the technical deployment and configuration of DICOM and HL7 gateway software for new client onboardings, validating end-to-end image routing before go-live * Collaborate with engineering, operations, clinical, and client support teams to investigate and resolve integration issues, and to implement longer-term fixes where recurring patterns emerge * Document processes, issue resolutions, and configuration changes to build a reliable knowledge base for the team * Identify opportunities for automation and workflow improvement within the integration support function * Manage smaller-scale projects end to end, providing coordination and communication across stakeholders from initiation through delivery THE TOP 5 THINGS WE WANT YOU TO ACHIEVE IN YOUR FIRST YEAR Production fluency. Within 60 days, you are independently triaging and resolving the majority of incoming support tickets, with a clear understanding of our interface landscape, escalation paths, and documentation standards. Interface reliability. You have measurably reduced the average time to resolution for HL7 failures and reprocessing requests, and you have contributed to eliminating at least one category of recurring failure through improved monitoring or process change. Successful client onboardings. You have led the technical deployment and validation for new imaging center connections, completing them on schedule and with clean post-go-live performance. Documentation depth. The team's knowledge base is materially better because of your time here. Process documentation, gateway configuration records, and issue resolution logs are complete, current, and actually used. Continuous improvement contribution. You have identified and implemented at least one automation or workflow improvement that reduces manual effort in the support or onboarding process. WHAT YOU MIGHT BRING TO THE TABLE You don't need to tick all the boxes to apply for this role. Whether it's your first role or your fifth, we believe everyone can add value, learn, and grow. However, these might be some of the ways you are currently adding value: * Working knowledge of HL7 v2 message structure, including common message types (ORM, ORU) and segment-level analysis (PID, PV1, OBR, OBX). You don't need to have built an interface engine from scratch, but you should be able to read a message and identify what's wrong with it * Experience with an integration engine such as Rhapsody, Mirth Connect, or equivalent. Depth matters less than genuine familiarity and a clear appetite to develop further * Familiarity with PACS, RIS, or EHR systems and the radiology workflow they support: order to acquisition to interpretation to results delivery. Understanding this lifecycle is essential context for diagnosing where things break * Familiarity with DICOM concepts and basic imaging terminology, including experience pushing, reprocessing, or validating imaging studies for troubleshooting purposes * Strong organizational instincts. This role manages multiple concurrent issues across multiple platforms, and the person who thrives here keeps clear notes, closes loops, and doesn't let tickets go stale * Clear written and verbal communication. You will work across technical and non-technical stakeholders and need to translate between them accurately and without jargon where it isn't warranted * Experience in healthcare IT or clinical systems support is strongly preferred. Familiarity with the regulatory and operational context of healthcare makes a meaningful difference in this role HOW WE WILL INTERVIEW YOU We keep our interview process short and sweet, and we're a nimble team that can progress at pace. Here are the stages you can expect, but we might switch up the order depending on team availability: * Introductory call with our Senior Talent Partner, approximately 30 minutes by phone. * Video call with the hiring manager, approximately 45 minutes, structured deep-dive into the role and technical domain. * Assessment stage, which may be a take-home exercise, in-person session, or additional video calls. We're mindful of your time. * Meet the founders and/or other team members. * Offer! BENEFITS We go beyond the basics with our benefits package. Here's what you can expect from us: * Competitive salary range, plus performance bonus and equity * 401k * Healthcare, Vision, and Dental * All equipment needed to do your role effectively * Flexible and remote/hybrid working options * Personal development budgets * 18 days PTO plus public holidays * 10 paid sick days * Inclusive policies designed by our team, for our team Diversity at SCAN.COM Scan.com is committed to eliminating discrimination and encouraging diversity within our team. We strive to provide equality and fairness for all job applicants and employees, and never discriminate on the basis of gender, marital status, age, race, ethnicity, religion, or physical differences. We are opposed to all forms of unlawful treatment and discrimination. Our ambition is for our team and its Board to be representative of the diversity in society, and for every employee to feel respected and able to bring their best selves to work.

Account Executive (US)

FeedbackFruits

Hi, I'm Chad, VP of Revenue at FeedbackFruits. 👋 FeedbackFruits has built traction in European and APAC higher education. The US is where the next chapter is, and we're earlier in that journey. The institutions that adopt our tools tend to stay: multi-year partnerships, strong adoption, educators who don't want to go back. In the US, we're still building the awareness to match that track record. For the right person, that's what makes this interesting: you're not selling something people are already searching for; you're creating the demand. You'll be covering the Central US region, managing the full sales cycle from first outreach to signed contract. A meaningful part of the role involves working alongside our LMS resellers, partners who already have long-standing relationships with the institutions we're trying to reach. Some of our revenue runs through this channel, and doing it well means understanding the co-sell motion, not just using resellers as an introduction and taking it from there. The sale itself is rarely straightforward. FeedbackFruits isn't solving a pain that's already on someone's agenda. You're helping institutions recognise challenges may have named but don't yet have a plan to fix it, find the people internally who care about it, and support them through a decision-making process that can move slowly even when everyone in the room is interested. The AEs who do well here are persistent in a way that isn't about energy or enthusiasm. It's about knowing how to keep moving when things stall, how to navigate the procurement and the politics within the higher education sales motion. You'll work within a GTM pod alongside a BDR, an implementation manager, and a partner manager, each of whom plays a role in getting deals across the line. As the AE, you're the one coordinating that and making sure the right people are involved at the right moments. A few things worth being upfront about: new leadership came in over the past year, processes are being formalised, and the GTM motion is still finding its shape. Not everyone works well in that kind of environment. The people who do are usually the ones who've seen it before and find it more motivating than frustrating.   What you'll do * Own the full sales cycle for Central US: prospecting, discovery, demo, proposal, negotiation, and close * Build and manage relationships with LMS resellers, co-selling with partner teams to reach institutions that would take years to land through direct sales alone * Generate the majority of your own pipeline through cold outreach, conferences, networking, and referrals, with BDR support * Run a consultative process: understand what the institution is actually trying to achieve, surface the problem, identify your champions, and help them navigate the decision internally * Keep your pipeline in HubSpot clean: clear stages, honest forecasting, real next steps * Bring Partner Success in early enough that the handoff from close to adoption actually lands * Stay across what's moving in US higher ed: funding shifts, LMS consolidation, competitor activity   What you bring * Around 7+ years in B2B or B2G SaaS sales, with a track record you can talk about confidently. If you're earlier in your career but your results tell a clear story, we'd still want to hear from you. * Experience in or around education, whether selling into it, working in it, or both. Understanding how institutions make decisions matters more here than a specific title. * Deals that have weight. Your largest close in the past two years is above $50K, and you have six-figure contracts in your history. * Experience with channel or reseller selling. You can explain what it actually looks like day to day, not just that you've done it. * A startup or scale-up background. You're not waiting for a playbook that doesn't exist yet. * You source most of your own pipeline. This isn't a role where leads come to you. * When a deal stalls, you figure out why and do something about it. * You keep your manager across where you are and where you're at risk, before they have to ask. * Remote works for you. You structure your own day and show up to conferences and customer visits when it matters.   What you get * $180.000 - $220.000 with OTE per year, depending on experience, location, and other job-related factors * 401(k) with employer contribution * Health, dental, and vision insurance (50% contribution toward spouse and children) * 25 days PTO (vacation and sick combined) * A paid day off on your birthday * 3 paid volunteering days per year * 3 paid L&D days per year + $550 annual learning budget * Company laptop * Fully remote * Unlimited access to mental health support via OpenUp

Software Engineer, Automations

Scan.com

We’re Scan.com, the digital health scale-up making diagnostics accessible, fast, and transparent. Our technology speeds up diagnoses for timely treatments, improving healthcare outcomes for hundreds of patients each day. We're doing diagnostics differently, with solutions tailored to both patients and providers, all backed by our technology and world-class customer operations team. Our B2C marketplace simplifies booking a scan, making it as straightforward for patients as booking a hotel. Our B2B platforms provide live scheduling at the point of care and harness AI to ease workflows for physicians, attorneys, and providers. We’re looking for a Software Engineer, Automations at an exciting time – we’ve successfully launched multiple platforms and products, raised over $100m in VC funding, reached profitability, and have a growth trajectory of over 100% YoY. WHAT YOU WILL BE GETTING INVOLVED IN Reporting to Will, our Chief Technology Officer, you’ll sit at the intersection of engineering and operations, building the automation layer that connects us to external providers. Your primary focus will be designing and deploying solutions that connect with third-party systems to enable scenarios like document transfer. This is a high-impact, high-autonomy role that directly drives operational efficiency and patient throughput across our national network. As a scale-up business, you can expect your role to develop over time. Here are some of the types of things you could be getting involved in: * Design, build, and maintain automations that extract data from legacy physician platforms and trigger downstream patient scheduling workflows * Navigate a diverse landscape of legacy systems, building resilient scraping and data extraction logic that handles UI inconsistencies across vendors * Develop robust error handling and exception management architecture, including structured exception queues, retry logic, alerting, and human-in-the-loop escalation workflows * Build data validation and reconciliation layers that verify the accuracy of data transferred between systems, preventing downstream issues like patient mismatches and documentation errors * Partner with operations, engineering, and external partners to gather requirements, understand system stability needs, and plan for solution nuances. * Document all workflows, decision logic, edge cases, and process maps with the explicit goal of creating the foundation for future agentic AI automation THE TOP 5 THINGS WE WANT YOU TO ACHIEVE IN YOUR FIRST YEAR ARE 1. Live integrations running reliably across a significant portion of our providers, with measurable reduction in manual data entry 2. A scalable, templatized bot architecture is in place that enables new integrations to be deployed in days, not weeks 3. Exception handling and monitoring infrastructure that maintains 99%+ data accuracy between external systems and Scan.com’s product, with clear escalation paths for failures 4. Comprehensive documentation of every integrated workflow, decision tree, and edge case, creating a ready-made knowledge base for the transition to agentic AI automation 5. A clear technical roadmap, built in partnership with the CPO and CTO, for evolving from a deterministic solution to intelligent automation as the company scales WHAT YOU MIGHT BRING TO THE TABLE: You don’t need to tick all the boxes to apply for this role. Whether it’s your first role or your fifth role, we believe everyone can add value, learn, and grow. However, these might be some of the ways you are currently adding value: * Production experience with platforms such as UiPath, Automation Anywhere, or Power Automate. * Proficiency in Python or similar languages for scripting, data transformation, and extending workflows beyond what native rolling supports. * An API-first mindset paired with pragmatism: you default to HL7, FHIR, or direct API integration where available, but know when and how to fall back to UI automation * Hands-on familiarity with navigating healthcare platforms, with an understanding of how appointment scheduling data is structured and surfaced across different vendor UIs * Strong skills in data extraction from unstructured or inconsistent user interfaces, including building resilient selectors that survive updates. * A track record of designing robust error handling and exception management systems, including retry logic, alerting, and structured escalation workflows rather than automations that silently fail * Experience building data validation and reconciliation processes that confirm accuracy across systems * Strong documentation habits and a mindset oriented toward building for handoff, understanding that your work today creates the foundation for agentic AI automation tomorrow * A testing mindset applied to automation: you write tests for your automations, and validate outputs systematically, and don't consider a workflow done until failure modes are covered * Experience managing automation portfolios across dozens or hundreds of target systems, thinking in templatized architectures rather than one-off builds * Comfort navigating stakeholder relationships to secure system access and technical cooperation from external partners HOW WE WILL INTERVIEW YOU: We keep our interview process short and sweet, and we’re a nimble team that can progress at pace. Here are the stages you can expect, but we might switch up the order of each step depending on team availability: * Introductory video call with our Senior Talent Partner, approximately 30 minutes. * Video call with a software engineer on the team, approximately 60 minutes. This will be a live assessment of your technical skill. * Assessment stage, which may be a take-home exercise, in-person session, or a combination of the two.This will be cross functional in nature, and will assess your systems design skills along with your ability to evolve a feature with your future teammates. We will be mindful of your time. * Final round with our Chief Technology Officer and Chief Product Officer. This round will assess alignment with our company values. * Offer! BENEFITS: We go beyond the basics with our benefits package. Here’s what you can expect from us: • Salary range: TBD • 401k • Healthcare, Vision and Dental • All the equipment needed for you to do your role effectively • Flexible working • Remote or hybrid working options • Personal Development budgets • 18 days PTO plus public holidays • 10 paid sick days • Inclusive policies designed by our team, for our team Diversity at SCAN.COM Scan.com is committed to eliminating discrimination and encouraging diversity within our team. We strive to provide equality and fairness for all job applicants and employees, and never discriminate on the basis of gender, marital status, age, race, ethnicity, religion, or physical differences. We are opposed to all forms of unlawful treatment and discrimination. Our ambition is for our team and its Board to be representative of the diversity in society, and for every employee to feel respected and able to bring their best selves to work.