Director, Head of Performance Management, Advanced Analytics and Reporting

About Abound We’re redefining consumer lending in the UK, and beyond. Using advanced AI and Open Banking data, we make fair, affordable personal finance available to more people. While traditional lenders rely almost entirely on credit scores, we look at the full financial picture - how much you spend, and what you can afford to repay to build a deeper, more accurate understanding of each customer's unique financial situation. And we've shown it works at scale. We’ve issued over £1.3bn in loans directly to customers while delivering market-leading credit performance - for every 10 defaults the industry expects, we see only 3. We also reached profitability just 2.5 years after launch. Backed by £2bn+ of funding from top-tier investors including Citi, GSR Ventures, and Deutsche Bank, we’re recognised as one of Europe’s fastest-growing fintechs (Sifted, CNBC). Now, we’re expanding into new markets and product lines - and we’re looking for ambitious people who want to learn fast, take ownership, and grow with us. About the role We are hiring a Chief of Staff to act as the DS Director's right hand, with full visibility across a fast-scaling Data Science and Credit Risk organisation that builds and runs the decisioning, pricing and credit models behind every Abound product - across multiple verticals and markets. This is a high-impact role for someone early in their career who is exceptionally curious and operates with real autonomy. You won't be handed a playbook. You'll be handed context, access and a mandate - and trusted to figure out the rest. Your mission is simple: make sure that the DS and Risk team is * working on the right business priorities, and understanding the business impact * delivering at pace without introducing unnecessary bureaucracy * operating with great discipline and consistency (incl. change controls, reporting and communication) What you'll be doing Execution & follow-through * Maintain the single trusted view of all DS and Risk work across product verticals: status, owners, risks, dependencies * Chase blockers, connect people who should be talking, and make sure commitments actually land * Surface problems early and drive them to fast resolution Model & system health * Build and run the monitoring layer across our model estate: performance drift, stability, data quality, alerting * Define and run the rituals that catch problems early: model health reviews, incident follow-ups, documentation checks * Coordinate model deployments and bug fixes, and monitor the health of our services and decisioning APIs day to day * Dig into anomalies yourself first, then pull in the director or senior scientists when a judgment call is needed Operating cadence * Run the core operating rhythm of the DS organisation: planning cycles, delivery reviews, team learning forums * Manage the change control process, including * make sure senior stakeholders (e.g. DS Director, Head of Credit Risk, CRO) explicitly approve material changes to decisioning models * monitor post-change impact vs. expectation by working with the team * Prepare crisp, decision-ready material for the DS Director, the CRO and exec team Cross-team execution * Manage dependencies across DS verticals, credit risk, engineering, product and compliance * Help run prioritisation so trade-offs across products are made deliberately, not by accident Organisation * Run the DS hiring engine end to end: pipeline tracking, interview quality, and onboarding that gets new joiners productive fast * Help scale the team's knowledge sharing, documentation and ways of working * Support the performance management process DS Director leverage * Reduce the Director's overhead on coordination, tracking and follow-up * Create space for focus on credit strategy, model innovation and the team * Be a thought partner on whatever matters most that month Who you are * 2-4 years in a quantitative, analytical or operational role - data science, analytics, management consulting, fintech, or similar * Ideally, someone who managed projects end-to-end, e.g. an engagement manager in a consulting firm * Genuinely curious about how lending and credit models work: you don't need to have built one, but you'll want to understand ours, and you're comfortable enough in SQL/Python to look at the data yourself * Demonstrably autonomous: you can point to things you started, built or fixed without being asked * Ruthlessly organised and a clear writer: you turn chaos into structure and never drop a thread * Low ego, high ownership: equally happy presenting to the exec team and fixing an interview scheduling mix-up You are curious but structured, ambitious but humble. You earn authority by being consistently right and useful, not by title. What we offer * Everyone owns a piece of the company - equity * Hybrid with 3 days a week in the office * 25 days' holiday a year, plus 8 bank holidays * 2 paid volunteering days per year * One month paid sabbatical after 4 years * Employee loan * Free gym membership * Team wellness budget to be active together - set up a yoga class, a tennis lesson or go bouldering

Company Description Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. With a belief that consumers can have it all, we are an uncompromising energy company that makes coming clean a no brainer. Our award-winning technology platform empowers homeowners, businesses, and entrepreneurs to adopt renewable energy through simple, scalable, and innovative solutions. Operating at the intersection of B2B and D2C, we offer software, financial products, and services that drive real environmental impact—without compromising value. We deliver end-to-end solutions for whole home electrification that put clean energy within reach for all.  Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work. Palmetto offers a comprehensive benefits package—including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more—so you can have it all both personally and professionally. Palmetto prioritizes people, planet, and profit—backed by a culture that values collaboration, impact, and balance. Join us in building a brighter, cleaner world. Department Description Palmetto Home is a branch of Palmetto focused on the democratization of the renewable energy and HVAC industries. We provide homeowners with financial products to benefit from solar power, energy storage systems, and home efficiency through advanced heating and cooling technologies. We empower solar and HVAC sales professionals and installation companies with access to our proprietary platform, financing, customer management system, and milestone quality control system. Our #1 focus is a phenomenal experience for our customers and partners, evidenced in our growing financial product adoption. Location This position will be based remotely in the US. Reporting This position will report to the SVP, Head of HVAC & Heat Pump. Summary of Role  The Channel Accounts Director, Comfort is a senior management level role within Palmetto, and reports directly to the GM, Comfort. This is a key role responsible for identifying, assessing, negotiating and finalizing new business opportunities that are in line with the overall business and strategic growth objectives for Palmetto, and managing channel sales for the business.. The ideal candidate will have extensive experience in the HVAC industry, along with a robust network of contracts in this space to drive partnerships and new product channel development. The Strategic Account Director will work collaboratively with other internal functions to assess market potential, financial viability, technical relevance and proprietary and legal implications of all potential new business opportunities. In addition the Channel Accounts Director will lead day to day activities across the Channel Accounts Management team, including implementation of best practices, KPI development, and tooling and process which supports a high performing sales team.   The successful candidate will be resourceful, a leader, proactive, organized, motivated to enhance the company's reputation, and relentless in developing high performance sales teams. Strategic & Tactical Strategic: * Use established network within HVAC and Home Services industry to develop commercial partnerships * Initiate prospecting and lead generation activities for both channel partners and corporate clients * Help in developing educational and sales materials that clearly articulate Palmetto product offerings * Work as a key stakeholder in the development of new products, services and channels including: * Conducting market research and know Total Addressable Market for each state in region * Development of business plans, sales positioning, presentations, reference material, and other documents as required * Relay customer needs and requirements back to internal Palmetto teams including Product and Capital Markets leadership with a focus on both periodic innovation of existing products and development of new products or revenue opportunities * Keeps informed on industry trends, regulations, technological advancements, and conducts market research and intelligence to identify opportunities for growth * Collaborate with internal teams, including Technology, Finance, Revenue, and Operations, to ensure successful implementation and delivery of solutions to external customers * Assist in regular reporting and strategy calibration with executive leadership Tactical: * Define, measure, and optimize the partner lifecycle stages (Lead → Onboarded → Trained → Activated → Producing → Repeat Producing) for HVAC and home electrification partners. * Ensure forecast reliability and overall pipeline health for the channel. * In collaboration with leadership - architect, operationalize and optimize revenue engine to drive predicable, scalable growth through well planned KPIs * Sequence and manage rollouts for major national accounts to ensure structural success. * Leverage data analytics to gain insights into partner behavior, sales trends, and market opportunities. * Use data to inform strategic decisions regarding sales processes, marketing efforts, and partner relationships. * Manage Salesforce platform governance, reporting integrity, and clean data architecture, as well as additional technology stack supporting Comfort Plan sales teams. * In partnership with GM, Comfort, own team planning process, OKR structure, and design and evolve team management structures including reporting cadences. * Own performance management, Compensation modeling and quota management for the Comfort Account Management team. Qualifications * 8+ years B2B enterprise business development, sales and/or account management experience * Mandatory experience in HVAC/Heat Pump and Home Electrification industry with experience in consumer finance and the energy industry * Athletes wanted - Broad commercial awareness developed in a fast-moving environment * Superior communication skills – both oral and written * Strong interpersonal and relationship building skills * Proven analytical skills and ability to influence people both internally and externally * Proven Ability to ideate, develop and execute strategic plans, in close collaboration with internal and external partners and stakeholders * Decisive and ability to move with speed to implement ideas * Ability to travel up to 30% of the time Employment is contingent upon the successful completion of a background check.  Equal Employment Opportunity Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law. For more about our Privacy Policy, visit: https://palmetto.com/privacy-policy [https://palmetto.com/privacy-policy]