Account Manager Spain

Fourvenues

FOURVENUES Fourvenues is a tech platform born from within the entertainment industry, which gives it a first-hand understanding of what venues actually need to run their business. The platform brings everything under one roof: online ticket sales, guest list management, VIP reservations, a fully integrated POS system for the bar and box office, real-time capacity tracking, and a built-in CRM to truly understand your audience.  What makes it stand out is how it connects all these touchpoints, from the moment someone buys a ticket to what they spend at the bar, generating cross-referenced data that lets owners see exactly which events perform best, which customer profiles spend the most, which promoters actually deliver, and where money is being left on the table.  The result: smarter decisions, less manual work, tighter control over the business, and a smoother experience for both staff and guests. WHAT YOU'LL BE DOING Team Leadership * Lead, develop and grow the team. * Define objectives, OKRs and professional development plans according to role and seniority. Business Growth * Lead the account retention and expansion strategy, including upselling, multi-venue growth, premium feature adoption and sustainable YoY revenue growth. * Maintain our current 98% logo retention rate across Spain, LATAM and international markets. * Ensure the successful management of complex accounts, including corporate groups, high-tier clients and sensitive markets. Operational Excellence & Processes Take direct ownership of the standardisation and compliance of processes across Expansion, Customer Success and Customer Support, including: * Proper use of HubSpot (contextualisation, handovers and workflows). * Ensuring internal documentation and intranet information remain accurate and up to date. * Interdepartmental workflows and SLAs. * Designing a scalable and replicable management model for new markets. Cross-functional Collaboration Work closely with: * Customer Support Manager → Daily alignment and continuous process improvement. * Customer Experience Manager (B2C) → Holiday SLAs, reputation management and shared workflows. * Implementation Team → Coordination of POS, cashless, box office implementations and international deployments. * You will also collaborate closely with the Product team, sharing customer and market feedback from strategic accounts. Data, Analysis & KPIs Own and lead key metrics across the area, including: * YoY growth and revenue expansion by vertical and country. * Logo retention (Spain & international markets). * Churn and risk management. * Product adoption (core and premium features). * Operational workload per AM/KAM/CS and efficiency. * B2B NPS and CSAT, in collaboration with Support. YOUR PROFILE * Solid experience leading Account Management and/or Customer Success teams in B2B SaaS environments. * A hybrid profile combining strategy and operations, capable of moving quickly from analysis to execution. * Strong understanding of SaaS metrics such as YoY, churn, NRR, expansion, retention and product adoption. * Proven ability to build scalable processes, diagnose operational inefficiencies and implement best practices across teams. * Strong cross-functional coordination skills across Support, Product, Data and Implementation. * Advanced analytical capabilities, with experience interpreting KPIs, identifying patterns and making data-driven decisions. * Clear, constructive and adaptable communication skills across different audiences (clients, team and leadership). * High level of English and Spanish. Additional languages are a plus. * Previous experience in high-growth or international environments is highly valued, though not essential. WE VALUE * Experience in the nightlife industry or a related sector. * Experience working with all-in-one business management platforms. WHY US? * Salary based on candidate's skills and experience. * Annual bonuses for those who significantly contribute to Fourvenues' success. * A vision and team that will inspire you to excel and reach the next level in your career development. * Continuous training we want you to stay at the forefront of technology and grow your skills through regular internal training. * MacBook laptop and high-resolution monitors to maximize your potential. * Hybrid work model (3+2): three days in the office and two from home if that’s where you feel most productive although we're confident that the environment and the team will make you enjoy being at the office more than you’d expect. * Flexible working hours. Organize your workday between 8:00 AM and 8:00 PM, as long as you meet scheduled commitments. * Private health insurance to promote your peace of mind and well-being. * Optional flexible benefits plan, such as dining, childcare, transportation, and discounts with major brands. * Extra vacation days for special occasions like birthdays, holidays, or unique events.

Alan

HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. ⭐️ THE KEY ACCOUNT MANAGEMENT TEAM ⭐️ Our Account Management team’s purpose is to make our key accounts stay and grow with Alan. We are looking for someone to help us take care of our growing pipe and bring delight to our clients. Being a Key Account Manager at Alan means joining a team of talented, committed and passionate experts, with different backgrounds. We move fast, with a lot of ownership, and are proud to tackle big problems. ⭐️ WHAT YOU WILL BE RESPONSIBLE FOR ⭐️ As a Key Account Manager, you will: * Handle a portfolio of strategic accounts and flagships companies. * Ensure client loyalty: build and maintain strong customer relationships with key stakeholders, display a customer-centric approach to allow our clients to achieve their goals through Alan, quickly identify potential signals of dissatisfaction, identify and implement solutions to answer them. * Build customer engagement: ensure successful onboarding of new accounts and new users, analyze and present consumption reports to customers through business reviews, promote Alan partner in health positioning to generate massive adoption by the employees and the admins, turn our best customers into Alan ambassadors and generate opportunities of acquisition, identify and execute out-of-the-box initiatives to engage Alan customers. * Cross-sell / upsells portfolio based on opportunities detected through customer needs and pain points. * Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability. * Drive change in product and services, and act as the voice of their customers to Product and Operations teams. * Support acquisition, by promoting our Key Account Management program to prospects and partnering with Sales teams. ⭐️ IS IT WHAT YOU ARE LOOKING FOR? ⭐️ You may be a great fit at Alan if you have/are: * At least 5 years of experience in a customer-facing role (Sales, Account Management, Key Account Management, Pre-Sales) with frequent interactions with C-Levels * Excellent track record - we are looking for over-performers * Experience with companies of more than 300 employees * Passionate about healthcare. Eager to deepen your understanding of health insurance market dynamics, trends, and our products. * Based in (or willing to relocate to) Madrid or Barcelona. * Experience in insurance/employee benefits is a big plus. * Level B1 to C1 Hard skills: * A skilled negotiator, consistently achieving favorable outcomes while building long-term, trust-based relationships with transparency and empathy. * Positive lobbying: ability to identify key influential figures and to cultivate and grow a network * Fluent in Spanish and advanced level of English, both spoken and written. * Good problem-solving skills (problem structuring and identification of relevant stakeholders and potential solutions) * Strong analytical skills: adept at creating data-driven reports, extracting valuable insights from data, and structuring problems effectively. Soft skills/ Behavioral traits: * Strong active listening skills and empathy * Ability to create long-term relationship based on trust and transparency * Ability to work independently in a fast-paced environment * Quick learner with growth mindset: we expect account managers to develop an in-depth understanding of health insurance market dynamics and trends (in addition to our products) For this opportunity, we are aiming to hire within the B1-D level range. 🙌   PERKS & BENEFITS At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.  Therefore, we offer: - Fair rewards. Generous equity packages complement your base salary, for permanent contracts only. - Flexible Office. Sponsored co-working hubs in Madrid and Barcelona - All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones. - Flexible vacation policy and flexible working hours. Organize your time as you wish. - Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only). - Transport. Country-specific commuter benefits. - Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises. - Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture. - Parental leave. Extended parental leave for all new parents, for permanent contracts only. IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.

RTB House

Location: Spain We Are:  RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performance using Deep Learning across the entire purchase funnel.  Founded in 2012, and now operating in 90+ markets, RTB House has always been private-by-design. It embraces first-party advertising and a relentless approach to innovation. RTB House offers end-to-end Deep Learning-powered AdTech products and solutions to maximize conversion, drive new customer acquisition, create engagement, and fuel long-term demand for a global base of clients. We're looking for a Technical Account Manager to join rtb.com, where we are developing a self-service advertising platform that enables smaller e-commerce brands to independently run effective display campaigns powered by artificial intelligence. You Will: * Conduct the technical operations for our clients;  * Coordination of all technical issues with regards to online campaign launching and running process;  * Support technical integration between rtb.com and client’s e-commerce platform; * Work closely with sales teams to deliver high standards of customer service;  * Monitor and analyze the effectiveness of online campaigns; * Propose optimization solutions for processes in order to achieve both internal and external goals. Desired Experience:  * 2+ years of experience in tech support, analytical roles, and campaign optimization within digital marketing - must have; * Experience in one or more programming languages (e.g. HTML, JavaScript, Apps Script, Python) or experience in the systems integration via API * Experience with debugging tools (e.g. Google Chrome DevTools), Google Tag Manager. * Experience in using Google Analytics 4, MMP knowledge will be an advantage; * Fluency in English  * Strong analytical skills are a must; * High level of motivation and willingness to learn;  * Good time management skills and attention to detail; We Offer:  * We believe in a healthy work-life balance and therefore prioritize flexible working arrangements - you decide whether you want to work remotely, from our office in Spain, or even temporarily from any other location in the world; * A top-of-the-market compensation package and an attractive bonus scheme; * An international working environment that inspires you and enables you to develop projects as part of a highly qualified cross-functional team; * Training program, budget, and the tools necessary to develop professional skills and personally; * A rewarding career in a friendly and inspiring atmosphere with no corporate habits and a growing dynamic multi-cultural team.   Apply now!  You don't need to tick every box to apply. If you are passionate about digital marketing, send us your CV, and we'll review it.