Technical Support Engineer to a Global Company in Västerås
About the company
Our client is a global industrial company that creates products, solutions, and services within areas including automation and electrification. The group operates in more than 100 countries with over 100,000 employees worldwide. They develop technology that makes industries more efficient, more reliable, and that keeps the world running, every day.
At our client, you'll be part of an organisation where technical expertise, responsibility, and long-term thinking are at the centre. We're looking for people who take ownership and constantly strive to get better at what they do, in an environment with strong support, experienced colleagues, and the opportunity to develop over time.
About the role
As a Technical Support Engineer, you will work in the division working with high voltage rotating machines, ranging from motors and generators to synchronous condensers, for some of the world's most demanding industrial environments. The service organisation in Västerås is responsible for supporting the globally installed base of these machines.
In this role you'll be part of the technical support team and work closely with local service units, external customers, and internal stakeholders, ensuring a high level of service and professionalism in every interaction.
Key responsibilities
Provide technical support to local service units, external customers, and internal teams
Handle warranty cases for factory products, including technical investigations and root cause analysis
Manage and follow up on support cases in a shared case management system
Ensure cases and projects are handled in a structured, professional, and high-quality manner
Deliver clear and effective communication from both a technical and customer perspective
Contribute to continuous improvement and knowledge sharing within the team
Who we're looking for
We're looking for someone who enjoys solving technical problems and communicating clearly with customers. To succeed in this role, we believe you have:
A vocational education in automation or other related field, or a bachelor's degree in electrical engineering, automation, energy systems, or a similar field
Experience and knowledge of PLC programming, ideally function block programming
Knowledge of testing and troubleshooting
Good communication skills in English, as the role involves contact with customers and colleagues globally. Swedish is an advantage but not required
It's an advantage if you have
Previous experience in a technical role, preferably within testing and troubleshooting of electrical machines and control cabinets
Experience with systems such as Salesforce and SAP
Personal qualities
You're customer-focused and collaborative, with a strong service mindset, and thrive on handling demanding customer dialogues in a global environment. You're a natural team player who also takes initiative, with strong prioritisation skills and a level head when several cases are running in parallel. You're curious, solution-oriented, and genuinely interested in contributing to the team's continuous improvement work.
Practical information
Start: To be discussed Location: Västerås Scope: Full-time Employment: You will initially be employed by A-hub as a consultant, with the ambition of moving to direct employment with our client after 12 months
Does this sound like an interesting opportunity? Don't hesitate to send in your application today – the selection process is ongoing!
A-hub is an equal opportunity employer and is committed to creating a diverse working environment. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age or disability.
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