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Vi söker nu en duktig och prestigelös ekonom med starkt systemintresse till ett spännande uppdrag hos ett internationellt SaaS-bolag i kraftig tillväxt. Bolaget har sitt huvudkontor i Stockholm och är idag etablerat i andra länder, med fler marknader planerade framåt. Under 2025 gick ett amerikanskt Private Equity-bolag in som delägare, vilket gett bolaget ytterligare muskler att accelerera sin expansion. Om uppdraget I rollen kommer du att spela en nyckelroll i att bygga och utveckla processer och rutiner i ekonomiflödet, med särskilt fokus på: Transaktioner och flöden från CRM → fakturering → ERP Struktur, kontroll och skalbarhet i en internationell miljö Aktiv medverkan i ett planerat systembyte under våren Uppdraget är initialt på 100 % under perioden mars–maj, med möjlighet att därefter gå ner på deltid juni–augusti. Bolaget planerar att starta en rekrytering till en permanent tjänst innan sommaren, och beroende på hur den processen utvecklas kan uppdraget komma att förlängas. Vi söker dig som: Har gedigen erfarenhet inom ekonomi/redovisning Har ett tydligt systemintresse och gärna arbetat nära ERP-, CRM- eller faktureringssystem Har varit delaktig i systemimplementationer eller systembyten Har arbetat i en internationell miljö och gärna haft ansvar för, eller arbetat mot, flera länder Kan tänka både brett och strategiskt, men också kavla upp ärmarna operativt Är prestigelös och lösningsorienterad Tillträde och ansökan: Start: Februari/Mars Omfattning: 100 % mars–maj, därefter möjlighet till deltid Sista ansökningsdagen: omgående Ort: Stockholm (hybrid kan bli aktuellt) Urval och intervjuer sker löpande! Sway Sourcing är en innovativ rekryteringspartner som specialiserar sig på att matcha rätt talang med rätt företag – snabbt och effektivt. Vårt huvudfokus ligger inom Ekonomi, Administration, HR, Marknad och IT, men vi har även den breda expertis och flexibilitet som krävs för att leverera skräddarsydda rekryteringslösningar inom alla branscher. Trots att vi är en relativt ny aktör har vi redan byggt förtroende hos många av Sveriges största företag och arbetar både nationellt och internationellt. Med baser i Sverige och Spanien erbjuder vi en unik kombination av lokal expertis och global räckvidd. Vårt starka nätverk och djupa branschinsikter gör oss till en självklar partner för företag som vill ligga steget före i sin rekrytering.
Vill du arbeta med finansiella transaktioner och utvecklas inom bank och finans? Vi söker nu två juniora backofficekonsulter till ett konsultuppdrag hos en väletablerad aktör inom den svenska finansmarknaden. Du blir en del av ett specialiserat team och får möjlighet att utvecklas inom backoffice med fokus på finansiella transaktioner, värdepapper och affärsavveckling. Uppdraget erbjuder en varierad vardag med många kontaktytor, högt tempo och goda möjligheter att bygga värdefull erfarenhet i en professionell och utvecklande miljö. Arbetsbeskrivning Som backofficekonsult arbetar du med den dagliga hanteringen av finansiella affärer och säkerställer att transaktioner avvecklas korrekt. Du ansvarar för administrativa processer kopplade till affärerna och har löpande kontakt med både interna funktioner, företagskunder och externa motparter. Arbetet innebär: Affärsavveckling (settlement) av finansiella transaktioner Hantering av affärsbekräftelser Konto-, likvid- och positionsavstämningar Administrativt kundupplägg och registerhantering Kontakt med interna avdelningar, företagskunder och externa motparter Bidra till utveckling och effektivisering av arbetsprocesser Kompetenskrav & erfarenhet Vi söker dig som har en eftergymnasial utbildning inom ekonomi, finans eller motsvarande samt 1–3 års erfarenhet från bank eller finans. Du har god förståelse för finansiella instrument, goda kunskaper i Excel och kommunicerar obehindrat på både svenska och engelska. Det är meriterande om du har erfarenhet av settlement, värdepappersadministration, betalningsflöden eller annat operativt backofficearbete. Som person är du noggrann, strukturerad och ansvarstagande. Du trivs i en roll med många kontaktytor, tar egna initiativ och har ett intresse för finansiella processer. Längd på uppdrag Konsultuppdraget är på heltid med start den 1 september 2026 och löper till den 31 december 2026. Plats: Stockholm Uppdrag: Konsultuppdrag Omfattning: Heltid (100 %) Start: 1 september 2026 Längd: Till och med 31 december 2026 Om Capega Capega är ett auktoriserat bemannings- och rekryteringsföretag med kontor i centrala Stockholm. Vi är specialiserade på interimslösningar och rekrytering inom ekonomi, fastighet, bank, finans & försäkring. Som helhetsleverantör hjälper vi er att tillsätta tjänster på alla nivåer med rätt kompetens. Läs mer om oss på www.capega.se och ta en första kontakt. Konsult hos Capega Som konsult hos Capega blir du en del av ett personligt bolag som med bred kompetens och stort nätverk ger dig rätt förutsättning att utvecklas inom din yrkesroll. Då vi värdesätter dig och dina kvalifikationer är det viktigt för oss att du trivs som vår konsult. Du får en engagerad konsultchef som känner till din bransch väl och du erbjuds goda anställningsvillkor med friskvårdbidrag och tjänstepension. För mer information om nya tjänster, följ oss på LinkedIn eller håll utkik på www.capega.se
YOUR MISSION JOB TITLE: Billing Administrator JOB LOCATION: Belfast TERMS: 6 month (secondment) THE JOB This role is for someone who is looking to make a real investment in their career. Reporting to the Billing Manager the purpose of the role is to ensure residential and commercial customers are billed accurately and on time. The post provides an opportunity for a self-starter to contribute to a new company and expand their knowledge as we grow and implement new systems. YOUR PROFILE WHAT WILL YOU BE DOING? * Ensure referred customer billing queries are responded to and resolved within SLAs, making outbound calls and emails to customer as appropriate. * Administer subscription changes to ensure customers are billed accurately and on time * Support data integrity across systems through internal audit and quality control activities * Work closely with Customer Services and Payment Resolutions to remove issues blocking payment * Processing financial transactions accurately * Administration of customer refunds, Direct Debit set up, account amendments and manual charges with a high degree of accuracy * With limited supervision, work independently to complete assigned tasks and responsibilities to meet agreed objectives as requested by the Billing Manager. WHAT WILL YOU BRING? * Recent experience within a billing or finance department, preferably in telecommunications or utilities. * Proven experience in dealing with complex customer account queries in a customer facing environment. * Proficiency in Microsoft Excel. * Strong numeracy skills and an eye for detail. * Ability to adapt to new systems. * Ability to manage changing priorities within tight deadlines while ensuring quality output and delivery of results. * Ability to communicate in a professional and amenable manner. WHY US? IS FIBRUS FOR ME? At Fibrus, we put our people first! As award winners in Advancing Diversity in the Workplace at the 2023 Women in Business awards and having recently been awarded the Investors in People ‘We invest in People’ standard accreditation, we are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth, and flexibility. We invest in our people, offering colleagues benefits that improve their personal lives as well as their careers! So along with competitive salaries and an excellent benefits package, we also offer our colleagues benefits including mental health workshops, professional development support and private healthcare. We also recognise the importance of supporting our colleagues with life changes and have comprehensive policies around menopause, mental health, pregnancy loss and leave for maternity, parental and adoption. As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain! We’re building something special at Fibrus, with our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose! HOW TO APPLY To apply to join the Fibrus Group, please do so online and our recruitment team will be in contact with you once we’ve had a chance to have a look at your application. We wish you the best of luck and thank you for your interest in Fibrus. At Fibrus Limited, we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We’re happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. All offers of employment with Fibrus will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications. Fibrus Limited, Fibrus ISP, Hyperfast and Viberoptix, belong to the Infracapital group of companies. We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please email careers@fibrus.com if you do not wish us to retain your information or do not wish for us to share your information.
At TF Bank and Avarda, you will have the chance to be part of an exciting journey as we build a state-of-the-art platform that is transforming how e-commerce merchants manage payments. As a Tech Lead, you will play a pivotal role in guiding the design and development of our backend systems, ensuring scalability, performance, and technical excellence across the platform. Why should you join us? We offer more than just a technical challenge. You will become part of a team building the payment solutions of the future with modern and unified technology. With us, you can grow both technically and culturally as we shape stronger work processes and develop innovative solutions for future products. We are building a modern platform that supports both existing and upcoming products, and you will help shape a stronger company culture and more effective ways of working. Our backend platform is based on .NET microservices, primarily hosted in Azure. At the core of our system is Corniche, an API-driven core banking system that handles all financial transactions. We have a distributed tech team with members in Borås, Stockholm, Gdansk, Malaga, and a partner in the Czech Republic. Travel may occur. Your responsibilities: Lead the design and development of microservices and their architecture using .NET Core. Drive cloud-based solution design and ensure robust, scalable, and reliable services using Azure Cloud Native. Oversee continuous integration, delivery, and deployment using Kubernetes, Docker, and Azure Pipelines. Optimize systems and applications for high performance, reliability, and maintainability. Implement and improve logging and observability using OpenTelemetry. Mentor and guide developers of varying seniority, contributing actively to technical and architectural decisions. Collaborate across distributed teams and ensure alignment on technical strategy and best practices. We believe you have: Extensive experience in software engineering, typically 8–10 years, with strong expertise in C#, .NET Core, and Azure. Several years of experience in senior, lead, or architect-level roles, ideally as a Tech Lead today. Proven experience working with transaction-intensive systems and agile development processes. Deep understanding of system architecture and hands-on experience designing and maintaining microservices. Experience leading engineering teams or technical initiatives in distributed environments. Experience in e-commerce, payment solutions, or finance is a plus, as well as familiarity with systems like Corniche, Mambu, or similar.
Global Crowdproject AB is seeking driven and self-motivated sales consultants for an international assignment focused on business development and the presentation of high-growth companies in early stages. The role involves working independently to establish contact, create interest, and present business opportunities related to companies in expansion phases. This is a remote position that requires a high level of activity, structure, and personal responsibility. Key responsibilities Contact potential clients via phone and digital channels Follow up on leads and outreach activities Schedule and conduct digital meetings Present companies and their development plans in a professional manner Build and maintain long-term business relationships Manage the process from initial contact to handover Qualifications Experience in sales, telemarketing, or similar roles is an advantage Strong communication skills and ability to build trust Self-driven, structured, and result-oriented Ability to work towards targets and manage a high level of activity Fluent in Swedish or English, both spoken and written Terms and conditions Independent consulting assignment (not a salaried employment) Fully remote work Compensation is commission-based Working hours and structure are largely self-managed Additional information The role focuses on communication, presentation, and relationship building. All further steps in the process are handled by the contracting party. The consultant does not manage payments or financial transactions. Application Please send your application to: jobb@globalcrowdproject.se Reference: Global Sales Consultant
Company Description: Systemiq is the system change company, working to accelerate the transition to a net-zero, nature-positive and more inclusive economy. As a certified B Corp, we partner with business, finance, policymakers and civil society to transform five interconnected systems: energy, nature and food, materials and circularity, sustainable finance, and urban transformation. We bring together strategy, policy, market design and capital mobilisation to deliver tangible results in the real economy. Founded in 2016, Systemiq has grown to a global team of more than 300 people across Brazil, France, Germany, Indonesia, Kenya, the Netherlands, the UK and the US, united by a singular focus on sustainability. Job title: Accounts Receivable Associate Key Responsibilities: * Support the timely and accurate preparation and issuance of client invoices, including expense reimbursements. * Monitor incoming payments from clients, and update financial records promptly. * Lead follow-up activity on outstanding/aged receivables. * Support customer account reconciliations and investigate discrepancies. * Work with internal teams to resolve queries and issues. * Review our contracts with clients to confirm invoicing schedules, payment terms, and related requirements. * Maintain supplier onboarding forms and relevant withholding tax documentation. * Work with colleagues in the finance team and PMO team to maintain an accurate business cash forecast. * Update client account information and records. General Responsibilities: * Maintain accurate financial data in accounting systems. * Support monthly reconciliations and reporting. * Assist with audit preparation by organising documentation as requested. * Follow internal controls, policies, and procedures. * Identify opportunities to improve processes and efficiency. Key Competencies: * Attention to detail: Maintains accuracy in financial data and transactions. * Organisation: Manages multiple tasks and deadlines effectively. * Communication: Interacts clearly and professionally with internal teams and external stakeholders. * Analytical thinking: Identifies discrepancies and supports effective problem-solving. * Teamwork: Collaborates effectively and supports team members. * Strong customer service skills. * Familiarity with accounting and financial terminology and practices. * Exposure to different currencies and relevant tax rates. Qualifications: * Two years’ experience in Accounts Receivable or a related finance role. * Understanding of accounting principles. * Proficient in Microsoft Excel. * Familiarity with accounting systems such as Xero, SAP, or NetSuite is desirable. * Fluent in English for international working environments Diversity & Inclusion At Systemiq, we absolutely believe diverse perspectives are essential to driving system change. We are committed to creating an inclusive workplace where people feel respected, supported and able to do their best work. Click here to view our Data Policy.
Sonata One is a rapidly scaling, regulated fund services and technology (fintech) business. We're The Private Funds Clearinghouse, connecting more than 53,000 investors with 6,500 funds and 180 fund managers around the globe. Our vision is to change the paradigm of private markets investing through harmonising the end-to-end investment process within one platform. Investors benefit from a seamless, one & done experience across the fund lifecycle (from fund selection and subscription through to settlement and reporting) underpinned by a globally compliant KYC passport and 24/5 support. Fund managers can raise capital faster at a lower cost from a wider pool of pre-approved investors. Founded in 2015, Sonata One has a presence in eight locations worldwide including the US, UK and Luxembourg, Guernsey, South Africa and Mauritius. We operate as #OneGlobalThread in line with our values: We challenge the norm, we change the way we think and work, by connecting systems and people, while committing to our vision and each other. We are now looking to recruit an experienced Financial Analyst to join our global team. Position Overview: The Finance Analyst plays a key role in supporting the financial management, reporting, planning, and analysis activities of the business. This role has a broad remit over all parts of our finance function, supporting financial insight to support decision-making, and partners with stakeholders across the organisation to drive business performance Responsibilities: Sales Ledger: * Generate and issue all invoices on a quarterly basis * Minimise debtor days by developing client relationships and through proactive debtor management. * Act as the central contact for all sales ledger queries and demonstrate thorough client knowledge. * Promptly and accurately allocate receipts across all clients and services. * Periodically report revenue and aged debtor performance with effective analysis Purchase Ledger: * Process all purchases invoices across all group entities * Review and approval of employee expense claims * Assisting with supplier queries Banking and Cash: * Own all day to day banking relationships * Post and Reconcile bank statements and transactions * Process bank payments within an effective authorisation framework General Ledger: * Maintain the Fixed Asset Register and depreciation process. * Contribution to the month end close process Management Information: * Own financial analysis to support with financial forecasting and budgeting * Assist with the annual financial audit process * Assist with processing of local tax returns (e.g. VAT) Process Improvement & Systems * Identify opportunities to automate reporting and improve efficiency. * Support implementation and optimisation of finance systems. * Improve data quality, controls, and reporting processes. Qualifications: Essential * 2–5 years' experience in finance and accounting * Strong analytical skills. * Comfortable working with Excel * Experience with ERP systems and reporting tools * Strong attention to detail and accuracy Desirable * Bachelor's degree in Finance, Accounting, Economics, or related discipline. * ACCA, CIMA or equivalent professional qualification (or studying towards). * Experience in financial services, fintech, technology, or a high-growth environment. About You * Good knowledge of financial and accounting procedures and experience using financial software * Strong ethics, with an ability to manage confidential data * Proactive and organized with the ability to prioritise workload and meet urgent and multi-layered deadlines * Proactively suggest process & system improvements * Support and foster friendly interpersonal relationships both internally and externally * Ability to work in a dynamic environment with the ability to embrace and champion change Being part of Sonata One provides a collaborative and inclusive work culture that values innovation and diversity. We believe in the power of our unique mission and we all work together towards that one single goal. We also believe in being real. We’re not a big corporate. Everyone has an important role to fulfil, and your contribution will be an integral part of our success story. Benefits: * Private Medical Insurance – Comprehensive coverage to support your health * Life Insurance – Peace of mind for you and your loved ones * Income Protection – Financial support when you need it most * Hybrid Working – Supporting work/Life Balance * Annual Leave – With extra days that grow the longer you’re with us * Pension Scheme – Employee matched helping you plan confidently for the future * Wellness Budget – Investing in your health with a gym membership * Employee Assistance Program – Confidential, 24/7 support for life’s ups and downs * Enhanced Maternity, Paternity & Adoption Leave – Because family matters * Career Training & Development – Ongoing learning opportunities to help you grow * Paid Volunteering Day – Take time to give back to causes you care about * Work from Anywhere – Choose your backdrop
About the Company You will be proivided with more information regarding the company during the recruitment process. Asta Agency is partnering with the company in this recruitment process. The recruitment is managed by Asta Agency, and you will be directly employed by the company upon successful placement. About the Position As Finance Director, you will become the analytical and commercial-finance engine of the Group’s continued development. The role is ideal for someone who wants to work close to the business while taking clear responsibility for translating complex financial relationships into relevant decision support for the CEO, the board and external financial stakeholders. You will be responsible for the Group’s financial planning and analysis, liquidity forecasting, budgeting, forecasting and ongoing reporting. Transactional finance and group consolidation are handled by an external provider, while your focus will be on ensuring quality, challenging assumptions and creating a clear overall picture of the Group’s financial position. You will work closely with the company’s two Managing Directors of their two business units. You will also be an important partner in matters related to investments, profitability, pricing, refinancing and business development. Your main responsibilities will include: Driving the Group’s FP&A agenda, including budgeting, forecasting and scenario analysis. Building, developing and maintaining the Group’s financial models for profit and loss, balance sheet and cash flow. Owning short- and long-term liquidity forecasting, as well as ongoing monitoring of cash flow and working capital. Preparing monthly reporting and Board materials with clear analysis, variance explanations and recommended actions. Acting as a business partner to the Managing Directors in matters related to margins, cost control, investments and performance accountability. Ensuring quality, structure and timely delivery from the external finance provider. Supporting refinancing, capital-structure changes and corporate transformation through robust models and analysis. Qualifications and Characteristics To thrive in this role, you are analytical, commercially minded and comfortable working with complex questions. You have a structured approach, high integrity and the ability to shift between strategic perspective and detail when needed. You are a clear communicator who can explain financial relationships in a way that creates understanding and momentum among senior management, the board and the business. You enjoy an environment where much is still being developed and where you are expected to create structure, priorities and progress. At the same time, you are pragmatic and solution-oriented, with a natural willingness to take ownership of both quality and delivery. In addition, you have: Experience from roles within FP&A, business controlling, commercial finance or similar. A strong understanding of profit and loss, balance sheet and cash-flow analysis. Advanced skills in financial modelling and Excel. Experience of budgeting, forecasting, scenario analysis and decision support. Experience of working closely with a CEO, executive team, Board or other senior decision-makers. Strong ability to use AI-enabled tools in financial analysis, modelling, reporting and quality assurance. Excellent communication skills in Swedish and English, both written and spoken. Meritorious experience Experience from manufacturing, life sciences or another regulated industry. Experience of refinancing, transactions, ownership changes or a business undergoing transformation. Experience working across multiple legal entities and in an environment involving both SEK and DKK. Experience of managing or coordinating an outsourced finance function. A relevant academic degree in finance, accounting, economics or another quantitative discipline. Additional Information Start: By agreement Location: Malmö, with some travels in the region. Scope: Full-time Salary: By agreement We apply ongoing selection in this recruitment process, which means the position may be filled before the final application date. We therefore recommend submitting your application as soon as possible. If you have any questions regarding Asta Agency’s recruitment process, please do not hesitate to contact us at ellen@astaagency.se. About Asta Agency Asta Agency is a recruitment and staffing company helping businesses across Sweden find the right professionals, with a primary focus on Stockholm, Gothenburg, and Malmö. We recruit and provide consultants within sales, marketing, HR, customer service, finance, administration, IT, and tech – both specialists and generalists. With a strong focus on quality, long-term partnerships, and smart solutions, we support both companies and candidates in taking the next step. Learn more about how we work with recruitment, staffing, and temp-to-perm solutions at astaagency.se.
Ria Money Transfer is a business arm of Euronet Worldwide, Inc. (NASDAQ: EEFT) and a leading financial services player. We offer fast, secure and affordable global money transfers to millions of customers worldwide. In addition to this, we also provide currency exchange services. With over 600,000 agents in almost 200 countries, our goal is to create opportunities for a better everyday life. We believe in a world where everyone is empowered to shape the life they dream of, regardless of their background or location. ABOUT THIS ROLE Ria Financial Services is looking for a driven and service-oriented employee for the role of Sales Cashier/Store Employee. We are a global leader in money transfers and currency exchange with an extensive network of our own offices and branches. This is a part-time position located in Stockholm, starting beginning in August. As a Sales Cashier/Store Employee, you will be a key part of our team and the face of our business. You will be responsible for delivering excellent customer service while contributing to our sales targets. ROLES & RESPONSIBILITIES Carry out transactions for money transfers and currency exchange with high precision and efficiency. Actively engage customers to understand their needs and offer appropriate financial services. Provide personalized and professional service by answering questions and providing clear guidance. Manage cash flow carefully and ensure accurate accounting according to company guidelines. Help achieve and exceed sales goals by building trust and customer loyalty. Be flexible with working hours and be able to work evenings, weekends and holidays when needed. We are looking for you who Has experience in sales and customer service (meritorious). Fluent in Swedish and English, with proficiency in a third language such as Georgian, Spanish ecc. Is self-motivated, goal-oriented and thrives in a dynamic work environment. Have a strong customer focus and the ability to create a positive experience for our customers. Has experience in cashier work and handling of cash (meritorious). Is flexible and can adapt to different tasks and shifts. Weekend work occurs. Have basic computer skills (Word, Excel). PERKS & BENEFITS An exciting and dynamic work environment in an international company. Opportunity to develop in sales and financial services. An inclusive and multicultural team where we value diversity. We look forward to hearing from you and welcoming you to our team at Ria Financial Services! Please note that for security reasons, we request an extract from the criminal record before employment can be carried out. Ria Money Transfer is an employer that promotes equal opportunities. We value diversity and are committed to creating an inclusive work environment for all employees. Read more about us here: www.riamoneytransfer.com
About us Ranked by the Financial Times in 2024, Moniepoint is Africa’s fastest-growing fintech, trusted by over 10 million business and individual accounts and processing billions of Naira in transactions monthly. Our mission is to enable financial happiness for every African, everywhere. Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Customer Support Officer (Offline State Support) Department: Customer Support Operations Reports to: Regional Team Lead Location: Bayelsa About this role The Customer Support Officer provides high-quality, timely, and professional support to walk-in customers nationwide and customers in WhatsApp Groups. The role focuses on resolving customer enquiries, technical issues, and service-related concerns while delivering a consistent customer experience aligned with the Bank’s standards and values. The officer serves as the first point of contact, collaborating with internal teams to ensure prompt issue resolution and offering insights to improve customer experience based on logged issues and customer feedback. Responsibilities * Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms. * Provide prompt, accurate, and high-quality responses to customer inquiries and service requests. * Log all customer support requests accurately for tracking and follow-up. * Coordinate with relevant internal teams to ensure timely resolution of customer issues. * Escalate complex or unresolved issues to the Regional/State Team Lead as required. * Adhere to approved communication scripts, service guidelines, and operational procedures. * Collect and document customer feedback on products and services to support continuous improvement. * Identify customer needs and offer appropriate solutions to ensure satisfaction. * Build and maintain strong, trust-based relationships with customers through clear and effective communication. * Maintain confidentiality and data privacy of customer information at all times. Experience & Background * Minimum of 1–2 years of relevant customer service or support experience. * Minimum educational qualification of BSc or HND. * Must have completed NYSC or possess a valid exemption/exclusion certificate. Skills & Competencies * Excellent written and verbal communication skills (specifically for handling walk-ins and managing WhatsApp group communications). * Strong problem-solving and issue-resolution abilities. * Customer-centric mindset with high empathy and emotional intelligence. * Ability to collaborate effectively with internal cross-functional teams. * Meticulous attention to detail for tracking, documentation, and data logging. * Strict adherence to operational procedures, data privacy, and confidentiality guidelines. What success looks like in this role * High customer satisfaction scores and positive feedback from walk-in and WhatsApp group interactions. * Consistently meeting or exceeding response and resolution timelines (SLAs) for logged inquiries. * Accurate and thorough logging of all customer interactions to prevent unresolved gaps. * Strong operational discipline with minimal escalations due to unresolved baseline issues. * Proactive collection of customer feedback that leads to actionable internal service improvements. Why join us * Competitive compensation, benefits, and career growth opportunities. * Support for professional development.
About us Ranked by the Financial Times in 2024, Moniepoint is Africa’s fastest-growing fintech, trusted by over 10 million business and individual accounts and processing billions of Naira in transactions monthly. Our mission is to enable financial happiness for every African, everywhere. Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Customer Support Officer (Offline State Support) Department: Customer Support Operations Reports to: Regional Team Lead Location: Tunga Minna, Niger State About this role The Customer Support Officer provides high-quality, timely, and professional support to walk-in customers nationwide and customers in WhatsApp Groups. The role focuses on resolving customer enquiries, technical issues, and service-related concerns while delivering a consistent customer experience aligned with the Bank’s standards and values. The officer serves as the first point of contact, collaborating with internal teams to ensure prompt issue resolution and offering insights to improve customer experience based on logged issues and customer feedback. Responsibilities * Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms. * Provide prompt, accurate, and high-quality responses to customer inquiries and service requests. * Log all customer support requests accurately for tracking and follow-up. * Coordinate with relevant internal teams to ensure timely resolution of customer issues. * Escalate complex or unresolved issues to the Regional/State Team Lead as required. * Adhere to approved communication scripts, service guidelines, and operational procedures. * Collect and document customer feedback on products and services to support continuous improvement. * Identify customer needs and offer appropriate solutions to ensure satisfaction. * Build and maintain strong, trust-based relationships with customers through clear and effective communication. * Maintain confidentiality and data privacy of customer information at all times. Experience & Background * Minimum of 1–2 years of relevant customer service or support experience. * Minimum educational qualification of BSc or HND. * Must have completed NYSC or possess a valid exemption/exclusion certificate. Skills & Competencies * Excellent written and verbal communication skills (specifically for handling walk-ins and managing WhatsApp group communications). * Strong problem-solving and issue-resolution abilities. * Customer-centric mindset with high empathy and emotional intelligence. * Ability to collaborate effectively with internal cross-functional teams. * Meticulous attention to detail for tracking, documentation, and data logging. * Strict adherence to operational procedures, data privacy, and confidentiality guidelines. What success looks like in this role * High customer satisfaction scores and positive feedback from walk-in and WhatsApp group interactions. * Consistently meeting or exceeding response and resolution timelines (SLAs) for logged inquiries. * Accurate and thorough logging of all customer interactions to prevent unresolved gaps. * Strong operational discipline with minimal escalations due to unresolved baseline issues. * Proactive collection of customer feedback that leads to actionable internal service improvements. Why join us * Competitive compensation, benefits, and career growth opportunities. * Support for professional development.
About us Ranked by the Financial Times in 2024, Moniepoint is Africa’s fastest-growing fintech, trusted by over 10 million business and individual accounts and processing billions of Naira in transactions monthly. Our mission is to enable financial happiness for every African, everywhere. Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Customer Support Officer (Offline State Support) Department: Customer Support Operations Reports to: Regional Team Lead Location: Ughelli, Delta State About this role The Customer Support Officer provides high-quality, timely, and professional support to walk-in customers nationwide and customers in WhatsApp Groups. The role focuses on resolving customer enquiries, technical issues, and service-related concerns while delivering a consistent customer experience aligned with the Bank’s standards and values. The officer serves as the first point of contact, collaborating with internal teams to ensure prompt issue resolution and offering insights to improve customer experience based on logged issues and customer feedback. Responsibilities * Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms. * Provide prompt, accurate, and high-quality responses to customer inquiries and service requests. * Log all customer support requests accurately for tracking and follow-up. * Coordinate with relevant internal teams to ensure timely resolution of customer issues. * Escalate complex or unresolved issues to the Regional/State Team Lead as required. * Adhere to approved communication scripts, service guidelines, and operational procedures. * Collect and document customer feedback on products and services to support continuous improvement. * Identify customer needs and offer appropriate solutions to ensure satisfaction. * Build and maintain strong, trust-based relationships with customers through clear and effective communication. * Maintain confidentiality and data privacy of customer information at all times. Experience & Background * Minimum of 1–2 years of relevant customer service or support experience. * Minimum educational qualification of BSc or HND. * Must have completed NYSC or possess a valid exemption/exclusion certificate. Skills & Competencies * Excellent written and verbal communication skills (specifically for handling walk-ins and managing WhatsApp group communications). * Strong problem-solving and issue-resolution abilities. * Customer-centric mindset with high empathy and emotional intelligence. * Ability to collaborate effectively with internal cross-functional teams. * Meticulous attention to detail for tracking, documentation, and data logging. * Strict adherence to operational procedures, data privacy, and confidentiality guidelines. What success looks like in this role * High customer satisfaction scores and positive feedback from walk-in and WhatsApp group interactions. * Consistently meeting or exceeding response and resolution timelines (SLAs) for logged inquiries. * Accurate and thorough logging of all customer interactions to prevent unresolved gaps. * Strong operational discipline with minimal escalations due to unresolved baseline issues. * Proactive collection of customer feedback that leads to actionable internal service improvements. Why join us * Competitive compensation, benefits, and career growth opportunities. * Support for professional development.
Ria Money Transfer is a business arm of Euronet Worldwide, Inc. (NASDAQ: EEFT) and a leading financial services player. We offer fast, secure and affordable global money transfers to millions of customers worldwide. In addition to this, we also provide currency exchange services. With over 600,000 agents in almost 200 countries, our goal is to create opportunities for a better everyday life. We believe in a world where everyone is empowered to shape the life they dream of, regardless of their background or location. ABOUT THIS ROLE Ria Financial Services is looking for a driven and service-oriented employee for the role of Sales Cashier/Store Employee. We are a global leader in money transfers and currency exchange with an extensive network of our own offices and branches. This is a part-time position located in Södertälje, starting at the end of July. As a Sales Cashier/Store Employee, you will be a key part of our team and the face of our business. You will be responsible for delivering excellent customer service while contributing to our sales targets. ROLES & RESPONSIBILITIES Carry out transactions for money transfers and currency exchange with high precision and efficiency. Actively engage customers to understand their needs and offer appropriate financial services. Provide personalized and professional service by answering questions and providing clear guidance. Manage cash flow carefully and ensure accurate accounting according to company guidelines. Help achieve and exceed sales goals by building trust and customer loyalty. Be flexible with working hours and be able to work evenings, weekends and holidays when needed. We are looking for you who Has experience in sales and customer service (meritorious). Fluent in Swedish and English, with proficiency in a third language such as Spanish ecc. Is self-motivated, goal-oriented and thrives in a dynamic work environment. Have a strong customer focus and the ability to create a positive experience for our customers. Has experience in cashier work and handling of cash (meritorious). Is flexible and can adapt to different tasks and shifts. Weekend work occurs. Have basic computer skills (Word, Excel). PERKS & BENEFITS An exciting and dynamic work environment in an international company. Opportunity to develop in sales and financial services. An inclusive and multicultural team where we value diversity. We look forward to hearing from you and welcoming you to our team at Ria Financial Services! Please note that for security reasons, we request an extract from the criminal record before employment can be carried out. Ria Money Transfer is an employer that promotes equal opportunities. We value diversity and are committed to creating an inclusive work environment for all employees. Read more about us here: www.riamoneytransfer.com
Vill du utvecklas i en global organisation där din ambition får ta plats? EY erbjuder dig möjligheten att arbeta med utmanande och varierande uppdrag inom olika branscher och företag. Genom vårt globala nätverk, vår teknik och vår inkluderande kultur får du verktygen att förverkliga din potential. Lär dig av de bästa – omge dig med nyfikna kollegor. Det här är EY. Möjligheten Vi växer i Östergötland och söker en driven konsult till EY Insourcing Services, med placering i Linköping. Du kommer att vara en del av ett snabbväxande team som etablerar sig i regionen, med uppdrag som bland annat redovisningsekonom, controller eller redovisningsansvarig hos våra kunder. Ansvarsområden Som konsult arbetar du ute hos kund och bidrar med din kompetens inom redovisning och ekonomistyrning. Du är också med och driver interna projekt inom EY, baserat på dina intressen. Vår hybridmodell möjliggör flexibelt arbete – på kundens kontor, hemifrån eller från EY:s kontor i regionen. Färdigheter och egenskaper för framgång Examen från högskola/universitet med inriktning ekonomi Minst två års erfarenhet som redovisningsekonom eller controller Goda kunskaper i redovisning och praktisk erfarenhet är ett krav Hög språklig nivå i svenska och engelska, både i tal och skrift Vi ser gärna att du också har erfarenhet av Att arbeta i olika ekonomisystem Att snabbt sätta dig in i nya miljöer och processer Att bidra till teamets utveckling genom kunskapsdelning Vad vi erbjuder dig Kontinuerligt lärande: Du utvecklar tankesätt och färdigheter som hjälper dig att navigera in i framtiden. Framgång så som du definierar den: Vi ger dig verktygen och flexibiliteten, så att du kan göra skillnad på ditt sätt. Transformativt ledarskap: Vi ger dig insikter, coachning och självförtroende för att bli den ledare som världen behöver. Inkluderande kultur: Du kommer att accepteras för den du är och få möjlighet att använda din röst för att hjälpa andra att hitta sin. Läs gärna mer om vad EY kan erbjuda dig på ey.com/sv_se/careers, i sociala medier och på karriarbloggen.ey.com. Är du redo att “Shape your future with confidence”? Ansök idag. Välkommen att söka tjänsten! Vänligen skicka in din ansökan senast den 14 augusti 2026. Vi kommer att gå igenom ansökningarna efter sommarperioden och planerar att påbörja intervjuer i mitten av augusti. Urval och intervjuer sker löpande. Vid frågor gällande tjänsten, kontakta Rikard Båtsman på Rikard.Batsman@se.ey.com. Vid frågor gällande rekryteringsprocessen, kontakta Adrian Lyng på Adrian.Lyng@se.ey.com. Tillträde sker enligt överenskommelse. Observera att en bakgrundskontroll kommer att genomföras som en del av rekryteringsprocessen. På EY främjar vi en inkluderande miljö och värdesätter olikheter. Vi uppmuntrar ansökningar från kandidater med olika bakgrunder och strävar efter en rättvis rekryteringsprocess. Vid behov av stöd eller anpassningar, kontakta vårt rekryteringsteam på recruitmentsweden@se.ey.com. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
The opportunity This is a great opportunity to step into a broad finance role, combining end-to-end ownership of Accounts Payable work with exposure to financial control, reporting, and process improvement. You’ll play a key role in both day-to-day operations and the continuous of our finance processes and ways of working. You’ll collaborate across the business and build a strong foundation to grow within EYs Nordic finance operations over time. The role can be based in Stockholm or Oslo. Your key responsibilities In this role, you will be a key person in ensuring the accuracy, efficiency, and integrity of our day-to-day finance operations from Account Payable perspective, while supporting broader financial control and reporting activities. Working in a digital-first finance environment, you are also expected to actively drive improvements in processes and ways of working. You will also collaborate closely with colleagues across our Nordic Finance operations and the wider business, contributing to a high-performing, team-oriented environment. Oversee and manage the full Accounts Payable process, including vendor management, invoice processing and payments Ensure smooth upstream processes, including purchase order flows and dependencies across the business Maintain strong internal controls and ensure compliance with accounting standards and firm policies Support month-end close activities through reconciliations, accruals, and data validation Support budgeting and forecasting processes Contribute to financial reporting and provide insights on cost development and variances Identify, drive and implement finance process improvements including automation and digital initiatives Collaborate with stakeholders, both internal and external, to resolve issues and improve end-to-end processes Support audits through well-structured, high-quality documentation Skills and attributes for success Strong analytical and problem-solving skills with a high level of attention to detail and commitment to accuracy in financial processing Solid understanding of accounting principles and financial controls Ability to manage multiple tasks and prioritize effectively in a fast-paced environment Strong interpersonal and communication skills to engage with stakeholders across different levels Interest in technology, automation, and data-driven ways of working Team-oriented with a collaborative and solution-focused mindset Qualifications A bachelor’s degree in Accounting, Finance, or a related field Relevant experience in accounts payable or finance operations Familiarity with ERP systems (e.g. SAP) and Microsoft Office applications Fluent in English and a Nordic language (Swedish or Norwegian), both written and spoken Meritorious Experience in shared services or professional services environments such as ours Experience with building and managing PowerApps Project management experience As a person you are A motivated and detail-oriented individual, but still within the holistic perspective who takes ownership of your work and deliverables with high quality. You are curious and interested in how technology can be used to work smarter and create value, both for yourself and for others. You bring an open mindset with the ability to collaborate across cultures and teams. What we offer you At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. Are you ready to shape your future with confidence? Apply today. Please submit your application no later than 15th of August. We will start communications, and the interviewing process will start after the summer holidays. If you have questions about the role, please contact Sandra Hyltsten at Sandra.hyltsten@se.ey.com. For questions regarding the recruitment process, please contact Simon Aspler at simon.aspler@se.ey.com. Please note that a background check will be conducted as part of the recruitment process. At EY, we celebrate diversity and encourage applications from individuals of all backgrounds. If you have any questions, require assistance, or need adjustments to the recruitment process due to a disability, please don't hesitate to reach out to us at recruitmentsweden@se.ey.com. We are here to support you. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
Vill du vara med och stärka samhällets motståndskraft med fokus på cybersäkerhet och digital risk? I en snabbt föränderlig cybersäkerhetsvärld vänder sig kunder från alla branscher till oss för pålitliga lösningar. Som medarbetare i vårt cybersäkerhetsteam inom Financial Services får du möjlighet att arbeta med våra viktigaste finansiella institut och ge våra kunder insikter inom cyberrisk, strategi och styrning. Bli en del av ett globalt team som täcker hela spektrumet inom cybersäkerhet och som kan stötta våra kunder med deras cybersäkerhetsbehov. Möjligheten: Som senior konsult är du en strategisk rådgivare inom cyberrisk, strategi och styrning. Du levererar högkvalitativa cybersäkerhetstjänster med fokus på operativ motståndskraft, kontinuitet, IT-risk och tredjepartsriskhantering. Tillsammans med nordiska kollegor utvecklar du lösningar och integrerar regulatoriska krav i kundernas ramverk och processer. Ansvarsområden: Leda team och leveranser inom våra kundprojekt. Leverera högkvalitativa cybersäkerhetstjänster inom risk och kontroll, operationell motståndskraft och, tredjepartsrisk. Analysera verksamheters effektivitet, utveckla riskramverk, testa kontinuitetsplaner och integrera incidenthantering. Bidra till att utveckla affärslösningar och marknadsmaterial. Delta i offertarbete med nordiska kollegor. Analysera och implementera regulatoriska cybersäkerhetskrav. Bidra till vår affärsutveckling för att ännu bättre stödja våra kunder. Vi söker dig med erfarenhet inom: Implementering av risk- och kontrollramverk, inklusive kontinuitetshantering och operationell motståndskraft samt tredjepartsrik. Design och implementering av riskramverk samt utformning av kontroller inom cybersäkerhet. Praktisk implementering av regulatoriska krav, samt kontroll av regelverksefterlevnad. Rapportering och uppföljning av IKT-risk. Ström- eller projektledning från större implementeringsprojekt och förändringsresor. Erfarenhet av arbete inom bank, försäkring, Finansinspektionen eller annan relaterad erfarenhet från arbete med finansiella institut. Kvalifikationer för tjänsten: Examen inom datavetenskap, informatik, cybersäkerhet, företagsekonomi med fokus på IT eller annat relaterat område. Sammanlagt minst två års tidigare erfarenhet inom cybersäkerhet eller IT-consulting. Har en förståelse för vad som är relevant inom området och hur man som konsult kan bidra inom t.ex. digital motståndskraft, cyberrisk, tredjepartsrisker, AI etc. Dokumenterad projektledarerfarenhet. Förmåga att kommunicera komplexa idéer tydligt. Svenska och engelska på professionell nivå. Vi ser gärna att du har: Relevanta certifieringar (CISM, CISSP, CISA, CRISC, CBCI, etc.). Erfarenhet av regulatoriska krav (t.ex. DORA, NIS2, Finansinspektionens riktlinjer, EBA:s föreskrifter). Kunskap om standarder (t.ex. ISO/IEC 27000, ISO/IEC 22301, NIST, PCI DSS). Förmåga att utveckla och leda team och projekt. Vad vi erbjuder: Kontinuerligt lärande: Utveckla färdigheter för framtiden. Framgång på ditt sätt: Verktyg och flexibilitet för att göra skillnad. Transformativt ledarskap: Insikter och coachning för att bli en ledare. Inkluderande kultur: Accepterande av den du är och möjlighet att hjälpa andra. Är du redo att ”Shape your future with confidence”? Ansök idag. Välkommen att söka tjänsten! Vänligen skicka in din ansökan senast den 5 augusti 2026. Urval och intervjuer sker löpande. Vid frågor gällande tjänsten, kontakta Angelica Holmgren på Angelica.Holmgren@se.ey.com. Vid frågor gällande rekryteringsprocessen, kontakta Adrian Lyng på Adrian.Lyng@se.ey.com. Tillträde sker enligt överenskommelse. Observera att en bakgrundskontroll kommer att genomföras som en del av rekryteringsprocessen. På EY främjar vi en inkluderande miljö och värdesätter olikheter. Vi uppmuntrar ansökningar från kandidater med olika bakgrunder och strävar efter en rättvis rekryteringsprocess. Vid behov av stöd eller anpassningar, kontakta vårt rekryteringsteam på recruitmentsweden@se.ey.com. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
About the role SANY Northern Europe AB is looking for an experienced Senior Finance Manager to take professional responsibility for financial management, reporting and internal control relating to the company. This is a senior individual-contributor position. The role includes close cooperation with local management, external accounting providers, auditors, tax advisers and the group headquarters. The position also supports financial risk management and internal-control activities. Key responsibilities Coordinate financial management, accounting and reporting activities across relevant subsidiaries and legal entities. Prepare and review monthly, quarterly and annual financial reports, including statutory reporting and tax compliance. Manage budgeting, forecasting, cash-flow monitoring and financial-performance analysis. Review closing activities, payments, reconciliations and accounting records to ensure accuracy and compliance. Coordinate cross-border settlements, intercompany transactions and transfer-pricing matters. Develop and improve financial processes, approval procedures, risk controls and internal-control frameworks. Support audits, major contracts, investments and management decisions through financial and risk analysis. Cooperate with banks, auditors, tax advisers, external accountants, local management and group headquarters. Report financial results, key risks and recommendations to relevant management stakeholders. Qualifications and experience Bachelor’s degree or higher in accounting, finance, economics, business administration or a related field. Minimum 10 years of relevant experience in financial management, accounting, audit, internal control or corporate finance. Extensive international finance experience across different countries, legal entities and regulatory environments. Proven experience independently coordinating the financial activities of overseas subsidiaries. Strong knowledge of financial reporting, budgeting, cash-flow management, taxation, compliance and internal controls. Experience with cross-border payments, intercompany transactions, transfer pricing and group reporting. Strong analytical skills and the ability to work independently across several jurisdictions. Professional working proficiency in English. Mandarin Chinese is an advantage due to regular coordination with group headquarters. Swedish, Dutch, German or another European language is considered an advantage. Experience from an international manufacturing, industrial or machinery company is an advantage. Personal qualities You are structured, responsible and analytical, with strong professional integrity. You are comfortable working independently in an international environment and can communicate financial matters clearly to both financial and non-financial stakeholders. Öppen för alla Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.
Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Delta State – Ughelli North, Oshimili South, Oshimili North, Ika South, Ethiope East, and Uvwie Work Mode: Hybrid Employment Type: Outsourcing Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Delta State – Ughelli North, Oshimili South, Oshimili North, Ika South, Ethiope East, and Uvwie About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.
Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Edo State - Ikpoba Okha, Oredo, Etsako West, Ovia North and Uhunmwonde Work Mode: Hybrid Employment Type: Outsourcing Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Edo State – Ikpoba Okha, Oredo, Etsako West, Ovia North and Uhunmwonde About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.
Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Akwa Ibom State - Uyo and Abak Work Mode: Hybrid Employment Type: Outsourcing Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Akwa Ibom State – Uyo and Abak About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.
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