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Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Marketing Strategy & Planning Manager. About the job As Marketing Strategy & Planning Manager, you will be a critical engine driver of our global marketing organization. In this role, you will turn strategic vision into operational reality—managing the infrastructure, processes, and data-driven insights that allow our marketing team to scale predictably and efficiently. This is a high-impact role requiring a blend of analytical execution and sharp project management skills. You will help manage the day-to-day rhythm of the business, translating complex data into actionable insights while maintaining a high bar for operational rigor. Responsibilities In this role, you’ll: * Strategy & Planning: Translate business goals into actionable marketing strategies and scalable operational frameworks * Data-Driven Insights: Deep-dive into complex marketing performance data. Surface trends, identify bottlenecks, and package these findings into clear, actionable reports that support leadership in crafting the overarching performance narrative. * Analyze the Funnel: Diagnose opportunities to improve the marketing funnel and pipeline creation. Maintain and optimize our marketing measurement foundation. Track and analyze account-to-opportunity mapping, pipeline attribution models, and funnel velocity metrics to provide clarity on GTM performance. * Operational PMO: Lead day-to-day Marketing project management. Track the execution of critical cross-functional initiatives, translating high-level corporate goals into actionable project roadmaps with measurable results. * Cross-Functional Collaboration: Act as the strategic communication bridge between Marketing & GTM. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * The High Operator: 3-5 years of experience in Marketing Operations, Revenue Operations, or Management Consulting within a B2B SaaS environment. * The Cross-Functional Connector: Exceptional collaboration skills with a demonstrated ability to work across matrixed teams (Marketing, Sales, Finance, Analytics) to break down silos and drive projects to completion. * Analytical & Data-Driven: Strong proficiency with business intelligence tools (e.g., Tableau), CRM platforms (Salesforce), and marketing automation systems. You don't just pull numbers; you naturally look for the story and the "why" behind the data to inform prioritization decisions. * Technical Fluency: Comfortable navigating technical conversations regarding data architecture, API integrations, and lead routing, while equally comfortable discussing core business metrics like CAC, LTV, and ROI. * Project Management: Excellent organizational and project management skills. You thrive in fast-paced, rapidly changing environments and can manage multiple competing priorities without losing attention to detail. Desired: * Experience working on or with AI products (e.g., LLMs, copilots, RAG apps, workflow tools). * Experience with Tableau or other BI platform. * Experience leading significant cross-functional initiatives with minimal oversight. Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: * Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960 - $146,200. * Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760 - $154,700. * Based in the San Francisco Bay area, California: $137,520 - $171,900. * This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information Applications for this role are intended to be accepted until August 31, 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Staff Offensive Security Engineer. About the job The Staff Engineer acts as a Technical Lead. You don't just find bugs; you design complex attack chains that demonstrate systemic risk. You spend as much time writing custom code and researching new bypasses as you do executing tests. Responsibilities In this role, you’ll: * Full-Stack Penetration Testing: Perform manual and automated testing of web applications, APIs, and mobile apps (iOS/Android). * Internal/External Network Audits: Conduct network and cloud level assessments with various tooling * Vulnerability Validation: Triage and validate reports from automated scanners or bug bounty hunters to eliminate false positives and escalate true positives * AI/LLM Probing: Perform initial prompt injection and jailbreak tests on AI prototypes, services, and applications using established checklists (OWASP Top 10 for LLMs). * Technical Reporting: Draft high-quality reports that detail the "path to compromise" with clear, reproducible steps for developers. * Tool Maintenance: Manage and update the team's testing infrastructure (e.g., Burp Suite, and basic C2 listeners). * Remediation Support: Provide direct technical guidance to engineering teams on how to patch vulnerabilities like XSS, SQLi, and IDOR. * Adversary Emulation: Design and lead multi-week Red Team operations that mimic specific threat actors (APTs) to test the SIRT detection capabilities. * Custom Exploit Development: Build custom payloads, droppers, and obfuscated scripts to bypass EDR/AV and maintain stealth. * AI Red Teaming Architecture: Build automated testing frameworks for AI systems (e.g., using PyRIT, Promptfoo, or Garak) to test for models related to sensitive data leakage. * Cloud & Infrastructure Attacks: Execute sophisticated attacks against AWS/Azure/K8s, focusing on IAM misconfigurations and container escapes. * Purple Teaming: Collaborate with SIRT and Detection Engineering to tune SIEM alerts based on the techniques used during an engagement. * Strategic Bug Bounty Management: Oversee the organization's bug bounty program, identifying trends in submissions to suggest broad architectural security changes. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * Experience: 7-10 years in offensive security, penetration testing, a high-volume bug bounty background, AppSec, or vulnerability exploitation, and track record of finding high/critical vulnerabilities in complex environments using pentesting commercial or custom tools. * Concepts: Expert Knowledge and solid understanding of the MITRE ATT&CK matrix and the OWASP Top 10 for web applications and top 10 for LLMs, post exploitation (lateral movement, persistence, data exfiltration) and Adversarial ML. * Tooling: Proficient in OffSec popular tools like Burp Suite professional, Nmap, Metasploit, Wireshark etc... and AI security tools such as LangChain, TensorFlow for adversarial testing or, as well as use of C2 frameworks (Cobalt Strike, Sliver, Havoc) or similar tools * Scripting and Coding: Ability to write functional scripts in Python or Bash to automate repetitive testing tasks and proficiency in coding and scripting like Python, C++, and scripting for creating custom offensive exploits that avoids signature-based detection. * Certifications: Possession of advanced industry certifications such as OSCP, OSEP, OSWE, GXPN or similar training in OffSec tracks is highly desirable * Telecom expertise is preferred Desired: * Excellent written and verbal communication skills. * Ability to influence and build effective working relationships with all levels of the organization. * Proficiency in multiple languages applicable to the region. * Familiarity with localization tactics to ensure our content is accessible and inclusive across multiple APJ countries. Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: * Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $155,520.00 - $194,400.00. * Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640.00 - $205,800.00. * Based in the San Francisco Bay area, California: $182,960.00 - $228,700.00. * This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until 31st August 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Manager, Fast Track Operations M3 About the job This position is needed to manage day-to-day Fast Track Operations The manager is accountable for decision quality, SLA performance, operational consistency, and continuous improvement across the program. You will lead a distributed team, strengthen execution discipline, support employee development, and partner cross-functionally to improve workflows, tooling, and onboarding effectiveness. This role supports structured operational programs that balance customer experience with industry compliance standards and policy requirements. Success in this role requires strong people leadership, sound operational judgment, and hands-on project ownership. Responsibilities In this role, you’ll: * Lead and develop a high-performing onboarding operations team through coaching, performance management, mentoring, and structured feedback * Make sound, timely decisions on complex or edge-case onboarding scenarios * Maintain department SLAs and work with other operational teams to partner on complex onboarding scenarios * Plan and balance team workload and staffing coverage against operational priorities and SLA targets * Establish clear team priorities, goals, and accountability measures aligned with operational KPIs and OKRs * Partner with Go to market teams to understand customer onboarding needs * Partner cross-functionally with internal teams to improve workflows, tooling, and onboarding effectiveness * Identify process gaps and operational risks and drive practical improvement actions * Lead workflow and process improvement initiatives from planning through implementation * Maintain strong documentation practices across internal runbooks, guidance, and review standards * Use operational metrics and reporting to monitor trends, risks, and performance opportunities * Provide structured feedback to improve tooling, automation, and AI-assisted decision support where applicable * Model leadership behaviors aligned with Twilio Magic, including ownership, customer focus, continuous improvement, and empowering others Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * 2+ years of people leadership experience as a manager, team lead, or equivalent leadership role * Demonstrated ability to manage employee performance and development through coaching, feedback, and accountability practices * Experience working in structured operational or policy-driven review environments involving risk or decision evaluation workflows * Ability to lead teams through prioritization, decision-making, and quality execution in evolving operational environments * Strong project management skills with the ability to drive initiatives from planning through delivery * Experience using operational metrics and process improvement methods to strengthen team performance * Sound judgment when handling escalations and sensitive operational situations * Strong written and verbal English communication skills * Ability to communicate decisions, risks, and recommendations clearly and professionally * Comfort working in remote, cross-time-zone environments with a high level of ownership and accountability * Experience working with Tier 1 or Enterprise level customers * Some account management experience preferred Desired: * Experience in telecommunications, CPaaS, or messaging operations environments * Familiarity with workflow and collaboration tools such as ServiceNow, Zendesk, Airtable, Slack, JIRA, or similar platforms * Experience partnering cross-functionally to improve operational outcomes * Ability to identify recurring trends and translate them into practical workflow improvements * Experience using reporting and analytics tools such as Tableau, Looker, Microsoft Suite, or Google Workspace. Location This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation The estimated pay ranges for this role are as follows: * Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960 - $146,200 * Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760 - $154,700 * Based in the San Francisco Bay area, California: $137,520 - $171,900 * This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until August 15th, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Senior Environmental Sustainability & ESG Manager. About the job This position is needed to implement, operate, and continuously improve the company’s existing environmental sustainability and ESG programs. This role ensures that our Environmental Sustainability and ESG priorities are executed with excellence, rigor, and cross-functional coordination within established strategic direction. Responsibilities In this role, you’ll lead: Strategy, Governance, and Leadership * Lead the development, maintenance, and long-term evolution of the company-wide environmental sustainability and ESG strategies by assessing business priorities, developing strategic recommendations and proposals for executive leadership consideration, and driving alignment with enterprise goals. * Benchmark practices against peers to inform refinements, redefine strategy, or create new enterprise-level approaches. * Own the long-term oversight for Greenhouse Gas (GHG) target setting; design and execute implementation pathways to achieve targets, which could include internal behavior or process changes, market-based instruments (e.g., SAFc, VPPA), high-quality carbon offsets, supplier-based sustainability initiatives. * In partnership with the VP, Social & Environmental Impact, maintain and promote sound ESG governance practices, including the integration of climate risks into the Enterprise Risk Management (ERM) process and educating leadership and the Board on emerging ESG developments. * Develop and propose strategies for internal engagement on climate and ESG initiatives to build employee pride. ESG Regulatory Compliance and Reporting * Track applicable environmental and ESG regulations, standards, and frameworks and support their implementation. * Manage existing compliance programs and stand up new, robust processes where gaps exist by translating regulatory or framework requirements into practical execution steps. * Coordinate with and serve as a subject-matter resource to Legal, Technical Accounting, and Risk teams to support compliance readiness and responses. * Oversee the project management of voluntary reports (e.g., annual Impact Report), assessing emerging trends, shaping narrative recommendations, and framing strategic considerations and decision options for leadership review. * Direct the execution and periodic refresh of Climate Risk Assessments and Double Materiality Assessments (DMA) as needed to identify evolving impacts, risks, and opportunities. * Monitor and recommend alignment with third-party reporting frameworks (e.g., ESRS, SASB, TCFD) and manage the implementation of programs required to align with these standards. * Support internal and external sustainability reporting by preparing accurate, consistent, and audit-ready inputs. Identify gaps in ESG data collection and establish robust new data processes to maintain a sufficient audit trail for internal and external assurance. Commercial Alignment and Stakeholder Management * Develop a consistent strategy for responding to RFPs, customer questionnaires, and inquiries to effectively and accurately communicate the company’s ESG performance and ESG value proposition. * Serve as the ESG SME during contract negotiations, partnering with Commercial Legal to draft sustainability addendums that protect business interests and advance ESG goals. * Review and approve all submissions to ESG rating agencies (e.g., ISS, CDP, EcoVadis) and monitor peer trends to adjust program design and meet stakeholder needs. * Partner with internal stakeholders to integrate sustainability considerations into strategic programming (e.g., grants, procurement) and design projects that improve overall ESG performance. * Develop targeted strategies to meet stakeholder expectations regarding emerging environmental impacts, such as data centers and other high-growth interest areas. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * 8-10+ years of experience in environmental sustainability, climate, or related fields and ESG. * Demonstrated experience executing sustainability programs within established frameworks. * Proven experience developing and implementing sustainability initiatives within a global organization including management of complex Scope 3 emissions challenges. * Strong understanding of ESG reporting standards, environmental metrics, and SBTi target setting. * Experience partnering as a Subject Matter Expert with Legal, Finance, or Compliance functions. * Experience planning and executing Double Materiality Assessments (DMA) and navigating ESG regulations, which could include CSRD, CA SB253, CA SB261, or others. * Strong written and verbal communication skills, including executive-ready materials. Desired: * Experience in the technology sector or high-growth environments. * Familiarity with climate accounting and environmental data systems. * Proactive in learning and adapting to new systems, platforms, and emerging technologies. * Bachelor’s degree required; advanced degree or certifications a plus. Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: * Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520 - $176,900. * Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840 - $187,300. * Based in the San Francisco Bay area, California: $166,400 - $208,000. * This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information Applications for this role are intended to be accepted until July 31, 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Partner Program Manager. About the job This position is needed to drive an exceptional experience for our Systems Integrators (SIs), Independent Software Vendors (ISVs), Resell, and Technology partners. This role focuses on optimizing partner onboarding, managing partner communications, supporting our partner tech stack and key vendor relationships, and executing strategic initiatives that enhance the partner journey. If you have experience in partner management, program development, and communication strategy, this role offers an exciting opportunity to make a significant impact in our partner ecosystem. Responsibilities In this role, you’ll: * Lead partner onboarding processes, optimize support workflows, and manage support ticket escalations to deliver a seamless partner experience. * Serve as the primary point of contact for partner and internal inquiries related to Twilio’s partner programs. * Collaborate with marketing to drive engagement through partner events and certifications. * Maintain and regularly update partner program documentation to ensure accuracy and alignment with Twilio’s latest offerings. * Collaborate with cross-functional teams to improve program guides and enablement materials, providing clear and accessible resources for partner success. * Develop and manage partner communications, including monthly newsletters, quarterly product webinars, and feedback surveys, to foster continuous, high-touch engagement across all partner segments. * Contribute to strategic projects aimed at enhancing the partner experience and overall program impact. * Identify areas for operational improvement and assist in implementing process enhancements to streamline workflows and boost program efficiency. * Develop and execute project plans for partner program initiatives, working closely with Product, Marketing, Sales, and Customer Success teams. * Track project progress, facilitate stakeholder updates, and ensure timely delivery of key milestones to support a coordinated approach to program success. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * Bachelor’s degree in Business, Marketing, Communications, or a related field; relevant experience may be considered. * 5-8 years of experience in project or program management, customer success, or a similar role focused on partner engagement and program operations. * Strong project management skills, with the ability to develop and execute project plans, track milestones, and work cross-functionally. * Excellent communication skills for delivering complex information clearly across various partner communications, including newsletters, webinars, and surveys. * Experience with documentation management and content creation for program guides and enablement resources. * Demonstrated ability to drive process improvements and contribute to strategic initiatives within partner or program environments. Desired: * MBA is a plus * Experience in SaaS or cloud-based technology environments. * Demonstrated understanding of partner programs and partner experience best practices. * Hands-on experience with partner or CRM technology stacks, specifically with tools like Impartner, MindTickle, Crossbeam and Salesforce (SFDC). * Proven expertise in partner onboarding, support management, and developing partner-focused workflows. * Familiarity with partner ecosystems, particularly working with Systems Integrators (SIs), ISVs, Resell, and Technology partners. * Experience in managing partner communications, tracking partner support tickets, and executing partner events. Location 1. This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: * Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960.00 - $146,200.00. * Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760.00 - $154,700.00. * Based in the San Francisco Bay area, California: $137,520.00 - $171,900.00. * This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until July 24, 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Director, Strategic Accounts. About the job This position is needed to lead our growing Strategic Accounts team aligned to the Regulated Verticals Healthcare sector. This person will lead, mentor, and scale a high performing team of Strategic Account Executives (6-8 individual contributors) focused on revenue growth and cross selling Twilio’s new products to existing named accounts across North America. Responsibilities In this role, you’ll: * Be customer focused, metrics driven, embrace a consultative sales philosophy, and are passionate about helping your team succeed. * Our customers are often application owners, software engineering leaders, product managers, entrepreneurs, and line of business owners. You must love talking to all types of customers about building their businesses and helping them drive innovation across many different types of use cases centered around how our customers communicate with their customers. * Support your team by helping them build and progress pipeline, work across functions to execute complex deals and lead strategic prospect and customer meetings. You will conduct weekly 1:1's with each team member, provide tactical and strategic deal guidance, motivation, and career development. * Maintain accurate and up-to-date CRM data for your team and provide reliable weekly forecast information to upper management. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * 8+ years of technical solutions selling experience, with 4+ years experience managing a team of account managers or strategic account executives within the Enterprise segment * A leader who lives the Twilio Magic and has a demonstrated track record of success. You should feel comfortable with selling a platform or SaaS, but if you have experience with Contact Centers, Messaging, Call Tracking and other communication solutions even better. * Customer focused, metrics driven, embraces a consultative sales philosophy, and is passionate about helping their team succeed. * Experience building high performing sales teams, managing forecasting, and supporting fiscal planning and revenue tracking for all major accounts in the region * Demonstrated ability to develop strong consultative relationships with external partners and internal cross-functional teams at all levels * Bring data driven methodology and quantitative analytical skills, including pipeline management and forecasting * Excellent time management/prioritization skills * Strong verbal and written communication skills * Share best practices and knowledge with the extended team to produce optimal results for the region. * A Bachelor’s degree or equivalent experience Desired: * Experience with Contact Centers, Messaging, Call Tracking and other communication solutions is preferred Location 1. This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: * Based in Colorado, Hawaii, Minnesota or Vermont : $185,760.00 - $232,200.00. * Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $196,080.00 - $245,100.00. * Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $206,400.00 - $258,000.00. * This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. * This role is eligible to earn commissions. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until June 15, 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Senior Program Manager, Disaster Recovery. About the job This position is needed to lead the disaster recovery (DR) program. This leader is responsible for communicating, developing, implementing, maintaining and managing the governance of the enterprise disaster recovery management (DRM) program. The objective of this program is to support product and IT systems' resilience and timely recovery, regardless of cause. Responsibilities In this role, you’ll: * Lead the annual plan development, review, and executive sign-off lifecycle for critical product and non-product systems * Actively integrate disaster recovery vulnerabilities, Service Readiness Framework (SRF) findings, and exercise gaps into existing risk frameworks to quantify, score, and systematically drive down operational risk across the company. * Author clear program updates, annual compliance metrics, and formal responses to internal and external audit findings. * Partner across the organization to support the execution of unified Gamedays and quarterly technical tests to ensure critical applications fail over predictably. * Benchmark and audit actual technical execution against strict Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO). * Convert static, document-heavy continuity playbooks into clean, runnable-style procedures to optimize recovery coordination. * Review and audit the independent business continuity and disaster recovery plans of high-exposure third-party SaaS vendors to proactively isolate and eliminate downstream single points of failure (SPOFs). * Verify fallback processing environments, ensuring that automated remediation workflows are fully provisioned and mapped before disruptions occur. * Serve as the technical disaster recovery authority during active live disruptions, seamlessly synchronizing recovery activities with existing tactical response teams. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: * Certification: Active Certified Business Continuity Professional (CBCP) designation required. * Technical Domain Depth: Practical familiarity with cloud infrastructure platforms (AWS console operations), containerization ecosystems, database synchronization architectures, and centralized configuration directories. * Crisis Competency: Proven experience leading technical response or recovery workflows during high-severity live outages alongside incident management teams. * Communication: Exceptional verbal and written communications skills; ability to distill highly dense technical single points of failure (SPOFs) into clear, actionable financial and engineering risk metrics for senior security leadership. Desired: * Experience: 7+ years of dedicated technical Disaster Recovery program management experience in a highly scalable, cloud-native enterprise environment. Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above. The estimated pay ranges for this role are as follows: * Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960 - $146,200 * Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760 - $154,700. * Based in the San Francisco Bay area, California: $137,520 - $171,900. * This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until August 20th, 2026 , but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Fast Track Onboarding Specialist (L2) About the job Twilio is seeking a Fast Track Operations Specialist to join the team that runs Twilio’s personalized onboarding team globally. This role will work directly with customers to help them onboard A2P their a2p numbers with 1:1 customer engagement. Fast Track Onboarding Specialists are the personalized onboarding experts under the A2P onboarding org. The Fast Track onboarding team is a key part of Twilio’s Super Network, whose mission is to provide strategic customers with solutions to assist them with SLA driven go to market times solutions. Responsibilities In this role, you’ll: * Provide personalized onboarding support for customers who sign up for our Fast Track Packages. * Help Fast Track customers solve existing onboarding issues through engagement that meets their onboarding demands. * Able to provide compliance guidance for all A2P products. * Manage Onboarding SLAs and credit utilization for each product * Partner with operations teams to scale onboarding volumes per assigned customer * Join weekly calls with customers to report metrics and review any open items or additional onboarding needs * Wear the Customer Shoes: Provide onboarding support for common customer inquiries through slack in addition to Service now; to ensure customers have an excellent experience with Twilio. * Draw the Owl: Assess the nature of product or service issues and resolve basic level problems * Ruthlessly Prioritize: Log customer interactions and tag/categorize issues accordingly. * Be Bold: Diagnose trends and report findings to our product team to ensure product related issues are resolved * Be an Owner: Partner with the account team to proactively address issues and advise on any industry changes that could impact customer onboarding experience. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * Ability to work in rotational shifts 8:00am to 5pm Bogota time * Able to manage daily caseload and respond within SLAs * A2P compliance experience * Experience Required: 2 plus Years specializing in at least one a2p products * Previous experience working directly with clients * Ability to prioritize tasks and effectively project manage * Ready to take own up to 12 customer accounts * You’re empathetic and customer centric to the core. * You’re a clear verbal and written communicator. * You’re introspective and committed to continuous self-improvement. * You’re capable of working independently but also energized from working within a team and cross-functionally to achieve the company's goals. * You’re able to complete tasks in core areas within SLAs. Desired: * Familiarity with Google workspace(Google docs, Google sheets, Gemini) * Familiarity with reporting tools * Prior experience implementing a2p phone number types * Understand general CTIA guidelines and some international regulatory requirements * Able to effectively prioritize tasks and multi-task * Comfortable owning and leading calls * Experience handling tasks within a desired SLA Location This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation The estimated pay ranges for this role are as follows: * Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $28.89/hr - $36.11/hr * Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $30.58/hr - $38.22/hr * Based in the San Francisco Bay area, California: $33.96/hr - $42.45/hr * This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until September 15th, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Strategic Account Executive 4 for our Retail Vertical! About the job This position is needed to lead relationships with our enterprise Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers. As a Strategic Account Executive, you will drive highly analytical and consultative sales cycles with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, and operations. Responsibilities In this role, you’ll: * Manage and expand some of our most important Retail customer accounts. * Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results. * Partner closely with other Twilio teams to identify new revenue opportunities within your Retail account portfolio. * Serve on a cross-functional account team with representatives from product, finance, support, and services teams. * Run a disciplined forecast, consistently achieve goals, and present guidance to executive management. * Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization. * Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce. * Establish yourself as a trusted subject matter expert and share industry updates and changes with the GTM sales organization. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * Possess a total of 5 years of sales experience, with a minimum of 1 years dedicated to major account or strategic sales. * Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers. * Accountable for relationship management, cross sells, upsells and solutions consulting. * Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships. * Analytical account development strategy based on using data to find opportunities and prove value. * Demonstrated track record of managing business forecasts and financial models. * Entrepreneurial mindset with appetite to define process and build programs. * Record of delivering revenue and gross profit results, especially for large-scale and enterprise customers. * Excellent verbal and written communication skills. * Bachelor’s Degree or equivalent years of experience. Desired: * Deep experience dealing with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms. * Deep experience selling to the Retail vertical with a track record of success negotiating agreements. * Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments. * Software, SaaS, CPaas or PaaS selling experience. Location 1. This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: * Based in Colorado, Hawaii, Minnesota or Vermont : $132,192.00 - $165,240.00. * Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $139,536.00 - $174,420.00. * Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $146,880.00 - $183,600.00. * This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. * This role is eligible to earn commissions. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until July 30, 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Strategic Account Executive 3. About the job This position is needed to relationships with our growth and mid-market Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers. As an Strategic Account Executive, you will drive highly analytical and consultative sales cycles with ISV customers that are running large scale, global, competitively sourced, use case-specific businesses. This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, and operations. Responsibilities In this role, you’ll: * Manage and expand revenue across your book of Strategic Accounts * Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results. * Partner closely with other Twilio teams to identify new revenue opportunities within your account portfolio. * Serve on a cross-functional account team with representatives from product, finance, support, and services teams. * Run a disciplined forecast, consistently achieve goals, and present guidance to executive management. * Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization. * Generates and maintains an accurate sales pipeline and forecast utilizing our CRM, Salesforce Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * Possess a total of 5 years of sales experience, with a minimum of 1 year dedicated to major account or strategic sales. * Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers. * Accountable for relationship management, cross sells, upsells and solutions consulting. * Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships. * Analytical account development strategy based on using data to find opportunities and prove value. * Demonstrated track record of managing business forecasts and financial models. * Entrepreneurial mindset with appetite to define process and build programs. * Record of delivering revenue and gross profit results, especially for large-scale and enterprise customers. * Excellent verbal and written communication skills. * Bachelor’s Degree or equivalent years of experience. Desired: * Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms. * Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments. * Software, SaaS, CPaas or PaaS selling experience Location 1. This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: * Based in Colorado, Hawaii, Minnesota or Vermont : $103,376.00 - $129,220.00. * Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $109,120.00 - $136,400.00. * Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $114,864.00 - $143,580.00. * This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. * This role is eligible to earn commissions. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until July 15, 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Strategic Account Executive 4 for our Retail Vertical! About the job This position is needed to lead relationships with our enterprise Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers. As a Strategic Account Executive, you will drive highly analytical and consultative sales cycles with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, and operations. Responsibilities In this role, you’ll: * Manage and expand some of our most important Retail customer accounts. * Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results. * Partner closely with other Twilio teams to identify new revenue opportunities within your Retail account portfolio. * Serve on a cross-functional account team with representatives from product, finance, support, and services teams. * Run a disciplined forecast, consistently achieve goals, and present guidance to executive management. * Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization. * Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce. * Establish yourself as a trusted subject matter expert and share industry updates and changes with the GTM sales organization. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * Possess a total of 5 years of sales experience, with a minimum of 1 years dedicated to major account or strategic sales. * Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers. * Accountable for relationship management, cross sells, upsells and solutions consulting. * Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships. * Analytical account development strategy based on using data to find opportunities and prove value. * Demonstrated track record of managing business forecasts and financial models. * Entrepreneurial mindset with appetite to define process and build programs. * Record of delivering revenue and gross profit results, especially for large-scale and enterprise customers. * Excellent verbal and written communication skills. * Bachelor’s Degree or equivalent years of experience. Desired: * Deep experience dealing with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms. * Deep experience selling to the Retail vertical with a track record of success negotiating agreements. * Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments. * Software, SaaS, CPaas or PaaS selling experience. Location 1. This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: * Based in Colorado, Hawaii, Minnesota or Vermont : $132,192.00 - $165,240.00. * Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $139,536.00 - $174,420.00. * Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $146,880.00 - $183,600.00. * This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. * This role is eligible to earn commissions. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until July 30, 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Strategic Account Executive About the job This position is needed to lead relationships with our growth and mid-market Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers. As a Strategic Account Executive, you will drive highly analytical and consultative sales cycles with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, and operations. Responsibilities In this role, you’ll: * Manage and expand some of our most important Regulated Verticals customer accounts. * Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results. * Partner closely with other Twilio teams to identify new revenue opportunities within your Regulated Verticals account portfolio. * Serve on a cross-functional account team with representatives from product, finance, support, and services teams. * Run a disciplined forecast, consistently achieve goals, and present guidance to executive management. * Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization. * Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, SalesforceStay current with industry changes and collaborate with your team and peers to learn and share best practices. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * Possess a total of 8 years of sales experience, with a minimum of 3 years dedicated to major account or strategic sales. * Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers. * Accountable for relationship management, cross sells, upsells and solutions consulting. * Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships. * Analytical account development strategy based on using data to find opportunities and prove value. * Demonstrated track record of managing business forecasts and financial models. * Entrepreneurial mindset with appetite to define process and build programs. * Record of delivering revenue and gross profit results, especially for large-scale and enterprise customers. * Excellent verbal and written communication skills. * Bachelor’s Degree or equivalent years of experience. Desired: * Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms. * Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments. * Software, SaaS, CPaas or PaaS selling experience. Location 1. This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: * Based in Colorado, Hawaii, Minnesota or Vermont : $132,192.00 - $165,240.00. * Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $139,536.00 - $174,420.00. * Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $146,880.00 - $183,600.00. * This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. * This role is eligible to earn commissions. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until July 20, 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Strategic Account Executive 4 for our Retail Vertical! About the job This position is needed to lead relationships with our enterprise Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers. As a Strategic Account Executive, you will drive highly analytical and consultative sales cycles with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, and operations. Responsibilities In this role, you’ll: * Manage and expand some of our most important Retail customer accounts. * Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results. * Partner closely with other Twilio teams to identify new revenue opportunities within your Retail account portfolio. * Serve on a cross-functional account team with representatives from product, finance, support, and services teams. * Run a disciplined forecast, consistently achieve goals, and present guidance to executive management. * Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization. * Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce. * Establish yourself as a trusted subject matter expert and share industry updates and changes with the GTM sales organization. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * Possess a total of 5 years of sales experience, with a minimum of 1 years dedicated to major account or strategic sales. * Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers. * Accountable for relationship management, cross sells, upsells and solutions consulting. * Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships. * Analytical account development strategy based on using data to find opportunities and prove value. * Demonstrated track record of managing business forecasts and financial models. * Entrepreneurial mindset with appetite to define process and build programs. * Record of delivering revenue and gross profit results, especially for large-scale and enterprise customers. * Excellent verbal and written communication skills. * Bachelor’s Degree or equivalent years of experience. Desired: * Deep experience dealing with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms. * Deep experience selling to the Retail vertical with a track record of success negotiating agreements. * Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments. * Software, SaaS, CPaas or PaaS selling experience. Location 1. This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: * Based in Colorado, Hawaii, Minnesota or Vermont : $132,192.00 - $165,240.00. * Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $139,536.00 - $174,420.00. * Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $146,880.00 - $183,600.00. * This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. * This role is eligible to earn commissions. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until July 30, 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Senior Partner Enablement Manager. About the job We are looking for a Senior Partner Enablement Manager who will excel within a specialized Dual-Function Model, operating seamlessly as a strategic consultant, master facilitator and hands-on designer. In this role, you will be the dedicated enablement resource for our partner organization. As a Senior Partner Enablement Manager, you will drive tangible revenue growth by improving attach and conversion rates for partner-led deals. You will fully integrate the partner motion into enablement narratives, ensuring Twilio GTM understands a unified “better together” message. You will bridge the gap between complex product offerings and partner revenue generation ensuring our GTM teams fully understand how to leverage our Partner ecosystem. You aren't just creating slide decks; you are designing comprehensive learning journeys, building strong relationships with internal and external stakeholders, and commanding the room (or the Zoom) during high-impact training sessions. You will hit the ground running to ensure you are fully ramped to own and lead the partner-specific content track for our 2027 Sales Kickoff (SKO). Responsibilities In this role, you’ll: * Be the Enablement Business Partner: Act as the primary point of contact for the Global Partnerships Team. Align enablement strategies directly with regional partner revenue goals and pipeline needs. * Partner Ecosystem End-to-End Instructional Design: Architect, build, and maintain high-quality enablement content tailored specifically about the Twilio partner motion (who sell differently than direct sales). This includes e-learning courses, playbooks, and sales toolkits. * Master Facilitation: Lead dynamic virtual and in-person training sessions, workshops, and bootcamps for the Twilio GTM Team, including sales reps and SEs. * Partnership & Peer Collaboration: Navigate a matrixed environment with ease. Collaborate with the Partnerships organizations, Product, GTM Sales Enablement, Partnerships, and Product teams to translate the partner narrative into the broader Twilio GTM motion while identifying internal content to translate into partner-facing assets. * Impact Measurement: Don't just deliver training—prove it works. Track, analyze, and report on enablement metrics (e.g., course completion, partner certification rates, and time-to-first-deal). Define learning objectives and tie enablement metrics directly to partner performance and deal velocity. * Strategic Roadmap Alignment: Partner with executive stakeholders to plan, prioritize and execute an enablement roadmap aligned with the global partnership growth initiatives and revenue goals. * GTM Narrative Integration: Consult with partner leadership and cross-functional teams to embed a unified, "better together" partner narrative across the broader Twilio GTM motion. * Partnership & Peer Collaboration: Collaborate with the Partnerships organization and peer enablement members to align field assets, co-author the broader GTM narrative, and identify internal content to translate into partner-facing assets. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * Experience: 5+ years of experience in Sales Enablement, Partner/Channel Enablement, or Instructional Design within the SaaS, Cloud, or CPaaS industries. * The "Partner" Mindset: A deep understanding of channel ecosystems, partner personas (SI, ISV, Reseller), and how to motivate a non-employee sales force. * Instructional Design Mastery: Proven experience building modern learning curricula using tools like Articulate Storyline/Rise, Camtasia, and modern Learning Management Systems (LMS). * Facilitation Flair: Exceptional presentation and storytelling skills, with the ability to engage a diverse global audience and break down complex technical concepts into digestible sales value propositions. * Influence & Stakeholder Management: Ability to build trust rapidly with VP-level executives and cross-functional teams, managing competing priorities without losing your cool. Desired: * Prior experience at a developer-focused or API-first company. * Certifications in instructional design (e.g., ATD) or sales methodologies (e.g., Challenger Sales, Force Management, Command of the Message). Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: * Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : 116,960.00 - 146,200.00 * Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): 123,760.00 - 154,700.00 * Based in the San Francisco Bay area, California: 137,520.00 - 171,900.00 * This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information Applications for this role are intended to be accepted until July 25th but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
OPPORTUNITÉ À Valtech, vous trouverez un environnement propice à l’apprentissage continu, à l’impact concret et à la croissance professionnelle. Que vous développiez de nouvelles solutions digitales, remettiez en question les idées reçues ou construisiez la prochaine génération d’expériences client, votre travail contribuera à transformer les secteurs d'activité. Nous sommes fiers de: * Notre travail et l'innovation que nous encourageons * Nos valeurs : « share, dare, care » * Une culture d'entreprise qui favorise la créativité, la diversité et l'autonomie * Notre structure mondiale sans frontières, qui permet une collaboration fluide La maîtrise de l'anglais est requise, car le rôle implique des communications régulières avec des clients et des collègues situés à l'extérieur du Québec. RÔLE Veuillez noter que nous acceptons uniquement les candidatures provenant des provinces de l’Ontario et du Québec pour ce poste. Pour les candidats basés au Québec, la maîtrise de l’anglais est nécessaire, car le poste implique une collaboration avec des équipes situées dans le reste des Amériques et, occasionnellement, en Europe. En tant que Directeur(trice) de la pratique Shopify Commerce, vous serez responsable de la vision technique, de l’excellence de la livraison des projets et de la stratégie de développement commercial de notre pratique Shopify Plus destinée aux entreprises. Vous dirigerez une équipe mondiale composée d’architectes, d’ingénieurs et de consultants en solutions, en définissant la manière dont nous concevons, développons et faisons évoluer des plateformes de commerce électronique critiques pour les activités de nos plus grands clients. Ce poste se situe à l’intersection de l’architecture du commerce d’entreprise, de l’engagement commercial actif et du leadership des talents. Vous devrez démontrer une connaissance approfondie et pratique de l’écosystème Shopify Plus ainsi que de l’ensemble des technologies qui l’entourent, notamment les intégrations ERP, les moteurs de recherche d’entreprise, les plateformes de données clients (CDP) et les architectures de commerce headless, et transformer cette expertise en propositions gagnantes, en partenariats clients de confiance et en une équipe de calibre mondial. Pourquoi nous rejoindre ? Dirigez une pratique à l’avant-garde de Shopify Plus pour les entreprises, en collaborant avec certaines des marques de commerce électronique les plus ambitieuses au monde. Collaborez avec des experts internationaux en stratégie, design, ingénierie et opérations de commerce afin de livrer des transformations de bout en bout. Contribuez à définir la vision de notre cabinet en matière de Shopify, en élaborant des méthodologies, en développant une équipe et en influençant l’orientation d’une pratique en forte croissance. Responsabilités du poste Architecture Shopify Plus et stratégie technologique Définir et piloter les modèles d’architecture ainsi que les meilleures pratiques pour les déploiements Shopify Plus en environnement d’entreprise, notamment le commerce headless/composable, Shopify Functions, Markets Pro et les fonctionnalités B2B. Diriger la conception d’écosystèmes de commerce de bout en bout intégrant Shopify Plus et les systèmes d’entreprise adjacents : ERP (SAP, Oracle, NetSuite), moteurs de recherche d’entreprise (Elasticsearch, Algolia, Kenshoo), plateformes CDP/CRM (Salesforce, Segment, mParticle), PIM, OMS et passerelles de paiement. Évaluer les nouvelles fonctionnalités de la plateforme Shopify et demeurer à l’avant-garde de leur évolution (p. ex. Shopify Audiences, Checkout Extensibility, nouvelles versions Shopify Editions), puis les transformer en solutions prêtes à être proposées aux clients ainsi qu’en guides de référence internes. Agir à titre d’autorité technique de la pratique en matière de faisabilité, d’évolutivité et de stratégie d’intégration pour les mandats Shopify Plus. Leadership de la livraison Superviser la livraison technique de solutions Shopify Plus en environnement d’entreprise au sein d’équipes mondiales et multidisciplinaires, en assurant la qualité, la performance et la satisfaction des clients à grande échelle. Mettre en place des cadres de gouvernance, des stratégies d’atténuation des risques et des indicateurs clés de performance (KPI) adaptés au rythme et à la complexité des projets de plateformes de commerce. Agir comme point d’escalade technique et éliminer activement les obstacles rencontrés par les équipes de livraison, en incarnant le leadership senior et la capacité de décision attendus pour cette pratique. Constituer, fidéliser et développer une équipe hautement performante composée d’architectes Shopify, d’ingénieurs et de responsables de solutions, en définissant des attentes claires, en créant des parcours d’évolution professionnelle et en favorisant une culture d’excellence technique. Engagement commercial et partenariat client Être responsable du discours technique tout au long du processus de vente : participer activement aux ateliers de découverte, à l’élaboration des solutions, aux estimations, à la conception de l’architecture et à la préparation des propositions pour les opportunités Shopify Plus. Collaborer étroitement avec les équipes de développement des affaires et de gestion de comptes afin d’identifier les occasions de vente additionnelle (upsell) et de vente croisée (cross-sell) dans le cadre des mandats Shopify Plus existants. Intervenir comme référence technique senior crédible lors des échanges avec les clients, en établissant une relation de confiance, en gérant les attentes et en positionnant notre pratique comme un partenaire stratégique plutôt qu’un simple fournisseur. Maintenir et renforcer les relations avec les équipes partenaires et d’alliances de Shopify afin de bénéficier d’un accès privilégié aux nouveaux programmes, aux fonctionnalités en version bêta et aux opportunités de co-vente. Développement de la pratique et croissance des talents Encadrer et accompagner les architectes Shopify, les responsables techniques et les ingénieurs à l’échelle mondiale, en investissant activement dans leur développement professionnel et leur progression de carrière. Mettre en œuvre des programmes de certification et de développement des compétences propres à Shopify (p. ex. certifications Shopify Partner et Shopify Developer) et élaborer des parcours d’apprentissage permettant à l’équipe de demeurer à l’avant-garde de l’innovation de la plateforme. Contribuer au partage des connaissances à l’interne, à l’élaboration de guides de solutions, d’études de cas et d’actifs d’architecture réutilisables afin d’accélérer la livraison des projets et les activités commerciales. Indicateurs clés de performance (KPI) Optimisation du taux d’utilisation : Maintenir ou améliorer le taux d’utilisation de l’équipe sur l’ensemble des mandats Shopify Plus, avec un objectif de plus de 70 % de taux d’utilisation combiné. Croissance des certifications : Veiller à ce que 100 % des membres de la pratique obtiennent au moins une certification Shopify Partner ou Shopify Developer dans un délai de 12 mois. Qualité des solutions : Garantir l’intégrité architecturale, l’évolutivité et la maintenabilité de toutes les solutions Shopify Plus livrées, mesurées à l’aide des scores de satisfaction client et des indicateurs de performance après la mise en production. Contribution au pipeline de ventes : Participer activement à des opportunités représentant un pipeline annuel d’au moins 8 M$ en commerce Shopify (non pondéré), avec un objectif de conclure plus de 3 M$ en nouveaux clients ou en expansions majeures. Facturation individuelle : Maintenir un taux minimal de 50 % d’utilisation facturable individuelle, tout en équilibrant les responsabilités liées au développement de la pratique et aux activités commerciales propres à ce poste. Rétention et développement de l’équipe : Atteindre un taux de rétention supérieur à 85 % au sein de la pratique et maintenir en permanence un bassin d’au moins deux candidats internes prêts à être promus chaque année. QUALIFICATIONS REQUISES Afin d’être éligible à ce poste, vous devez posséder les qualifications essentielles suivantes: Plus de 10 ans d’expérience en leadership technologique en environnement d’entreprise, au sein d’une firme-conseil, d’un intégrateur de systèmes ou d’une agence, dont au moins 3 à 4 ans d’expérience spécifique avec Shopify Plus ou une plateforme de commerce d’entreprise comparable. Expertise approfondie et pratique de la plateforme Shopify Plus, notamment Shopify Functions, Checkout Extensibility, Markets Pro, les fonctionnalités B2B, les architectures de commerce headless/composable et l’écosystème d’applications Shopify. Solide maîtrise de l’écosystème technologique du commerce d’entreprise gravitant autour de Shopify Plus, incluant les intégrations ERP (SAP, Oracle, NetSuite), les moteurs de recherche d’entreprise (Elasticsearch, Algolia), les plateformes de données clients (CDP) (Segment, mParticle, Salesforce Data Cloud), les solutions PIM, OMS et les plateformes de paiement. Expérience démontrée dans la participation ou la direction d’opportunités commerciales, de réponses à des appels d’offres et de discussions de conception de solutions avec les clients, avec la capacité d’assumer le leadership du discours technique dans le cadre de processus de vente concurrentiels. Expérience dans la création, la direction et le développement d’équipes techniques distribuées, incluant le recrutement, le mentorat, la fidélisation de talents seniors et la mise en place d’une culture d’excellence technique. Excellentes compétences en communication et en gestion des parties prenantes, avec la capacité d’interagir efficacement auprès d’interlocuteurs de niveau exécutif, technique et commercial. Certifications souhaitées * Certification Shopify Partner, Certification Shopify Developer ou Certification Shopify Plus (requise ou devant être obtenue dans les six mois suivant l’embauche). * Certification AWS Solutions Architect, Azure Solutions Architect, Google Cloud (GCP) Solutions Architect, TOGAF, SAFe, PMP ou toute certification équivalente, démontrant une expertise reconnue tant au niveau des plateformes technologiques que de l’architecture d’entreprise. Si vous ne possédez pas toutes les qualifications mentionnées ou si vous avez des lacunes dans votre parcours, nous vous encourageons à postuler. À Valtech, nous reconnaissons la richesse des talents et valorisons la pluralité des perspectives ainsi que la soif d’apprendre. ENGAGEMENT POUR L’INCLUSION Nous concevons des expériences qui conviennent à toutes les personnes — et cela commence par nos équipes. À Valtech, nous avons à cœur de bâtir une culture inclusive où chaque individu se sent soutenu pour grandir, s'épanouir et atteindre ses objectifs. Quel que soit votre parcours, vous avez votre place. Explorez notre site Diversité et Inclusion pour en savoir plus sur nos actions en faveur d’un Valtech plus équitable. BÉNÉFICES ET AVANTAGES Il s'agit d'un poste à temps plein au Québec, au Canada. Valtech offre un programme d’avantages sociaux complet, en vigueur après trois mois de service continu : * Un régime d’assurance complet, avec la possibilité de choisir le module qui répond le mieux à vos besoins — Or, Argent ou Bronze. Selon le module sélectionné, l’employeur peut contribuer jusqu’à 80 % de votre couverture. Ce régime comprend des assurances invalidité de courte et de longue durée. * Dialogue via Sun Life vous donne accès à des services de soins de santé virtuels, vous permettant de consulter un professionnel de la santé pour des urgences, des renouvellements d’ordonnance, et plus encore. Vous avez également accès au Programme d’aide aux employés et à leur famille, ainsi qu’à un programme complet de soutien en santé mentale. * Un Compte de dépenses personnel de $500, pouvant être utilisé pour des remboursements de soins de santé, des abonnements au gym, des passes de transport en commun, des fournitures de bureau ou des contributions à votre REER par l’intermédiaire de Valtech. * Un régime de retraite dans lequel Valtech égalera 100% de vos contributions à votre REER par l’entremise d’un Régime de participation différée aux bénéfices (RPDB), jusqu’à un maximum de 4 %. Vous pouvez commencer à cotiser à votre REER immédiatement, et au RPDB après 3 mois. L’acquisition des droits du RPDB est complétée après 24 mois de service. * L’accès à un programme de vacances flexibles selon la politique de Valtech pour soutenir votre équilibre travail-vie personnelle, comprenant 5 jours disponibles pendant votre période de probation et un montant au prorata pour le reste de l’année. * Un remboursement de technologie personnelle — $30/mois offert à chaque employé dès le premier jour. * Nous fermons durant les vacances d’hiver et offrons des horaires flexibles tout au long de l’année, afin que vous puissiez profiter des après-midi ensoleillées du vendredi — pourvu que vos heures hebdomadaires soient complétées. PROCESSUS DE RECRUTEMENT Une fois votre candidature envoyée, notre équipe Talent Acquisition l’examinera sous quelques jours. Si vos compétences et votre expérience correspondent au poste, nous vous contacterons pour les prochaines étapes. ⚠️ Attention aux fraudes : n’interagissez qu’avec des adresses e-mail officielles se terminant par @valtech.com. Nous nous engageons en faveur de l’inclusion et de l’accessibilité. Si vous avez besoin d’un aménagement raisonnable pendant le processus de recrutement, veuillez l’indiquer dans votre candidature ou en informer votre Talent Partner. À PROPOS DE VALTECH Valtech est une entreprise d’innovation et d’expérience qui a pour vocation d’offrir une meilleure façon d'appréhender le monde. En combinant expertises, secteurs et cultures, nous aidons les marques à créer de la valeur dans un monde de plus en plus digital. À l’intersection des données, de l’IA, de la créativité et de la technologie, nous accompagnons la transformation de grandes entreprises telles que L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, et bien d’autres. À Valtech, la transformation ne se limite pas aux discours. Nous la concrétisons. Nos collaborateurs sont au cœur de notre succès, et nous cultivons un environnement où chaque talent peut s’épanouir, évoluer et innover. Prêt·e à imaginer la suite ? Rejoignez-nous. Conformément à la loi allemande sur l'égalité de traitement et à son équivalent français, les offres d'emploi doivent être publiées de manière non sexiste. Nous utilisons la mention pour préciser que ce poste est ouvert à tous les genres dans ces pays, même si le titre du poste lui-même peut être traduit ou interprété comme « masculin » en allemand ou en français.
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Security Compliance & Regulatory Affairs Analyst About the job We are actively recruiting for this role to support Twilio’s global security regulatory program and directly support the SCRA Lead in executing and scaling the company’s regulatory strategy. This position is responsible for independently owning delegated components of regulatory analysis, triage, normalization, and operationalization of global cybersecurity and telecom regulatory obligations (e.g., NIS 2, TSA UK, Singapore IMDA), while contributing to broader program-level initiatives led by the SCRA Lead. The role operates with high autonomy and is expected to take ownership of assigned workstreams end-to-end, requiring strong critical thinking, defensible regulatory interpretation, designing and executing cross-functional initiatives, and the ability to operate without detailed instruction. Responsibilities In this role, you’ll: * Support the SCRA Lead in executing Twilio’s global security regulatory strategy, including contributing to program design, prioritization, and long-term regulatory planning * Independently interpret complex and ambiguous regulatory frameworks (e.g., NIS 2, EU transpositions, TSA UK) and provide structured outputs that support Lead-level strategy and decision-making * Support the development and maintenance of regulatory repositories and systems of record, ensuring accuracy, traceability, and audit readiness * Execute and continuously improve the Cyber Regulation Intake & Triage process in partnership with Legal, ensuring consistent classification, routing, and lifecycle tracking of regulatory obligations * Map regulatory requirements to internal control frameworks (e.g., UCF, ISO 27001, internal standards), identifying gaps and supporting Lead-driven control strategy decisions * Develop regulator-ready and high-quality artifacts, including evidence mappings, control narratives, risk statements, and audit support documentation * Identify, analyze, and escalate regulatory risks and audit obligations, supporting proactive planning and risk visibility at the program level * Partner cross-functionally with Legal, Public Policy, R&D, Security, Product, Sales, and Risk teams, supporting the Lead in aligning regulatory interpretation with technical and business implementation * Drive execution of process improvements, tooling enhancements, and automation initiatives defined by the SCRA program * Operate with high ownership and accountability, executing work independently while aligning to strategic direction set by the SCRA Lead Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required * Experience: 5+ years of experience in security compliance, telecom compliance, regulatory affairs, GRC, or related domain within a global technology, cloud, or telecom environment * Experience: Experience interpreting and operationalizing security frameworks and regulations (e.g., NIS 2, ISO 27001, SOC 2, telecom regulatory regimes) * Experience: Experience mapping regulatory requirements to control frameworks, policies, and technical implementations * Technical Domain Expertise: Broad understanding of security architecture, networking, access control, software development, cryptography, and operations. You should be fluent in how security controls are implemented across applications, systems, and cloud platforms to reduce inherent risk. * Technical Domain Expertise: Ability to analyze ambiguous regulations / regulatory requirements and produce defensible interpretations to support leadership decision-making * Communication: Strong written communication skills with ability to produce audit-ready and regulator-defensible documentation * Stakeholder Partnership: Proven ability to collaborate across Legal, Engineering, Security, Product, Sales, and Risk teams in support of program objectives * Strategic Mindset: High level of self-sufficiency, critical thinking, and ownership, with ability to execute without detailed instruction * Adaptability: Demonstrated ability to independently execute and deliver complex workstreams end-to-end, while operating under high-level guidance * Adaptability: Ability to manage multiple concurrent priorities in a global, fast-evolving regulatory landscape *Desired: * Technical Domain Expertise: Deep understanding of hybrid cloud environments (AWS/GCP), on-premise infrastructure, APIs, and microservices architectures. Experience in the Telecommunications sector (e.g. telecommunications or CPaaS environments involving messaging, voice, network security) highly preferred. * Familiarity with primary global regulatory regimes (EU, UK, APAC, LATAM) * Experience working with regulatory repositories, intake/triage workflows, or compliance automation systems * Experience supporting external audits or regulator engagements * High-Octane Individual Contributor: You are a self-starter who takes pride in being a "force multiplier." You have a proven ability to produce high-quality, audit-ready deliverables with minimal oversight. * Master of Multi-Tasking: Exceptional organizational skills with the ability to context-switch effectively, managing a high volume of concurrent projects and emerging regulations without sacrificing depth or accuracy. * Collaborative Partner: You don't work in a silo. You are skilled at building bridges across Legal, R&D, Security, and IT, ensuring that Security Regulatory Affairs is integrated as a seamless partner * Efficiency Expert: You are constantly looking for ways to optimize your own output and team processes, turning manual, repetitive tasks into streamlined, automated successes. * Executive Presence: Ability to distill granular technical findings into concise, high-level summaries that drive decision-making at the leadership level. Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. *Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above. .The estimated pay ranges for this role are as follows: * Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $128,560 - $160,700. * Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $136,000 - $170,000. * Based in the San Francisco Bay area, California: $151,120 - $188,900. * This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Suchst du eine Rolle, in der dein Einkommen wirklich deinen Einsatz widerspiegelt? Dann werde selbstständige*r Field Sales Representative bei SumUp und unterstütze kleine Unternehmen in deiner Region dabei, smartere Payment- und POS-Lösungen zu nutzen – während du dir gleichzeitig ein nachhaltiges, wiederkehrendes Einkommen aufbaust. 🎯 Deine Rolle Diese Position ist komplett im Außendienst und basiert auf persönlichem Kontakt. Du triffst Unternehmer*innen direkt vor Ort, verstehst ihr Geschäft und empfiehlst Lösungen, die ihnen wirklich helfen zu wachsen. Du brauchst keinen Hintergrund im Payment-Bereich. Wenn du bereits im direkten Kundenkontakt gearbeitet hast, schnell Vertrauen aufbaust, Probleme lösen kannst und ehrgeizig bist, hast du hier beste Voraussetzungen, erfolgreich zu sein. 💸 Verdienstmöglichkeiten Dein Einsatz bestimmt dein Einkommen. * Durchschnittlicher Abschlusswert pro Kund*in: ca. 500 € * Du erhältst 50 % Provision direkt beim Abschluss * Zusätzlich 20 % wiederkehrende Provision pro Kund*in – bis zu 2 Jahre * Zusätzliche Provisionen auf Hardware-Verkäufe (Kartenterminals, POS-Systeme etc.) 📈 Was andere verdienen 40 % unserer Field Sales Representatives verdienen 5.000 €+ pro Monat – ein klarer Beleg dafür, was möglich ist, wenn du konsequent arbeitest und dir einen starken Kundenstamm aufbaust. 💡 Deine Aufgaben Als Field Sales Representative wirst du: * Lokale Unternehmen (z. B. Cafés, Salons, Einzelhandel, Restaurants) persönlich besuchen * Starke Beziehungen zu Unternehmer*innen aufbauen * Einfache und effektive Payment- und POS-Lösungen präsentieren * Dein eigenes Vertriebsgebiet und deine Pipeline eigenständig managen * Gespräche in langfristige Kund*innen verwandeln * Zu einer bekannten und geschätzten Ansprechperson in deiner lokalen Business-Community werden 🎥 Einblick in den Job Schau dir das kurze Video an und erhalte einen realistischen Eindruck davon, wie unsere Field Sales Representatives arbeiten, Kund*innen gewinnen und langfristige Beziehungen aufbauen. https://www.youtube.com/watch?v=Ts0bZKHsvak #SumUpGermanyFS Keywords: Verkäufer, Account Manager, Account Executive, Vertriebsmitarbeiter, Key Account Manager, Außendienstmitarbeiter, Door to Door, Direktvertrieb, Sales Manager, Handelsvertreter, Freelancer, Freier Mitarbeiter, Vertrieb Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Software Engineer L3 About the job This position is that of a Senior Software Engineer to join Twilio’s Messaging Compliance Onboarding team. Programmable Messaging is Twilio’s biggest product. To keep pace with the evolving messaging compliance ecosystem, we need strong engineers that can create innovative solutions to ensure compliance with Twilio partners. The team ensures Twilio customers are registered and onboard seamlessly to various compliance programs to be able to send messages successfully. As an engineer on the team you will be responsible to build and maintain such compliance programs across US local, Tollfree and other sender types, and also across different geographies directly impacting a wide range of messaging customers. Responsibilities In this role, you’ll: * Build and maintain multiple compliance program workflows, carrier/ecosystem integrations and customer interactions in the Compliance domain. * Design and develop elegant and scalable solutions across a wide variety of compliance program types including frontend UI experiences and backend APIs, that are highly available and responsive. You will work through ambiguity, deliver quickly and with a high quality. * Build towards achieving the next generation of architecture vision that empowers expansion of Compliance programs. * Interact cross functionally across engineering teams within Twilio to align and build the product and architecture vision. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * 5+ years of experience and a strong fundamental knowledge of software development using JVM languages. * Experience building web services incorporating best practices for external systems integration, including defensive and hardened approaches to mitigate downstream issues. * Experience working with highly scalable APIs, high volume data pipelines and large distributed systems. * Maintaining and operating cloud services. * An unwillingness to settle for “good enough”, instead staying focused on longevity through well-tested code and continuous improvement. * Demonstrated commitment to seeking diverse viewpoints and acting with intention to create an inclusive team environment. * Excellent written and verbal communication skills. Ability to write down and present designs and decisions throughout the development lifecycle, collaborating with engineering and non-engineering roles. Desired: * 5+ years of Engineering experience, developing and maintaining high traffic services. * Familiarity with DynamoDB, SQS, and data integration services like AWS glue * Familiarity with LLMs, prompt optimizations to improve model accuracy, setting up evaluation pipelines * Familiarity with Kubernetes, Temporal or similar workflow orchestration * Experience working with frontend libraries like React or similar. Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: * Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $138,700 - $173,400 * Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $146,800 - $183,600 * Based in the San Francisco Bay area, California: $163,100 - $203,900. * This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.. Applications for this role are intended to be accepted until 4/10/2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as our next Principal Product Manager on Twilio’s Onboarding and Compliance product team. About the job Twilio is growing rapidly and is looking for a highly skilled and motivated Principal Product Manager to join our Trust Hub product team in Onboarding and Compliance. Trust Hub is Twilio’s KYC Platform (Know Your Customer), and it is the gateway to accessing all of Twilio’s communication APIs. In this role, you will own various Trust Hub products end to end where you will aim to create streamlined and lovable registration experiences while also maintaining best in class KYC standards. Responsibilities In this role, you’ll: * Develop, communicate, generate excitement for and obtain buy-in of the product vision, strategy, and roadmap that aligns with the company's goals and objectives. * Lead cross-functional teams to drive planning, design, development, and launch of products that execute on the vision * Deeply understand customer needs and collaborate with engineering and UX to translate into product requirements and use stories * Define key metrics to evaluate product performance, constantly analyzing data to inform product decisions and measure success * Manage relationships and expectations with a wide range of cross-functional stakeholders at all levels of the organization * Mentor junior PMs on product management best practices and support their professional development * Conduct regular data-driven business reviews that analyze product execution and revenue/market accomplishments Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * Minimum of 10 years of experience in product management in SaaS, IaaS or PaaS * Proven track record of leading successful product launches and driving product strategies * Command of analytical thinking skills with the ability to use quantitative and qualitative data to make product decisions, get executive buy-in, and drive towards measurable outcomes. * Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels and present effectively to internal and external stakeholders * Strong technical, analytical, and UI/UX design understanding and the ability to dive deep while also keeping perspective on the big picture goals * Initiative, ownership, and accountability to decode vague priorities, manage conflicting inputs, and drive initiatives forward against ambiguous and complex challenges * Bachelor in Computer Science, Engineering, or equivalent practical experience. Desired: * Experience building products/services related to APIs, developer experience. * Experience working with telecommunications or other regulated ecosystems. Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: * Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120 - $ 213,900. * Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200 - $226,500. * Based in the San Francisco Bay area, California: $201,280 - $251,600. * This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information Applications for this role are intended to be accepted until May 1st, 2026 , but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio's next Staff Software Engineer on our Data & Analytics Platform Who we are & why we’re hiring Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. About the job We are seeking an experienced Staff Engineer to join our Data Substrate team. In this role, you will be responsible for architecting scalable and reliable data solutions, collaborating closely with cross-functional partners driving technical innovation, and mentoring a team of talented engineers. The ideal candidate will have deep expertise in data systems, strong leadership skills, and a proven track record of delivering complex data projects at scale. Responsibilities In this role, you’ll: * Serve as a subject matter expert in distributed systems, data technologies, with strong software engineering skills * Architect and implement scalable and efficient data systems, storage solutions, and processing frameworks using state-of-the-art technologies. * Drive technical innovation and research to stay at the forefront of emerging data technologies and best practices. * Mentor and coach a team of talented engineers, fostering a culture of technical excellence, collaboration, and continuous learning. * Collaborate closely with cross-functional teams to understand business requirements and translate them into scalable and efficient technical solutions. * Ensure data quality, integrity, and security throughout the data lifecycle, adhering to industry best practices and compliance standards. Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: * Bachelor's or Master's degree in Computer Science, Engineering, or a related field. * 8+ years of experience in software development, or a related field. * Proven track record of architecting and delivering complex data projects at scale, with a deep understanding of data infrastructure and distributed systems. * Expertise in big data technologies such as Hadoop, Spark, Kafka, and other distributed computing systems. * Experience designing, building, and operating large-scale systems using AWS technologies. * Proficiency in programming languages such as Python, Java, or Scala, with strong problem-solving skills and attention to detail. * Experience designing or working with Data Lakehouse architectures, including hands-on experience with Hudi, Iceberg, or Delta data formats. * Excellent communication and collaboration skills, with the ability to influence technical decisions and drive alignment across teams. * Strong leadership skills, with a track record of mentoring and developing junior engineers. * Demonstrated ability to thrive in a fast-paced, dynamic environment and deliver results under tight timelines. Desired * Contributions to OSS projects is a bonus * Familiarity with data modeling, data warehousing, and ETL processes is a plus. Location This role will be remote, and based in the United States. This role will be remote but is not eligible to be hired in CA, WA, NY, NJ, PA or CT. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. Compensation *Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above. The estimated pay ranges for this role are as follows: * Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120.00 to $213,900.00 * Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200.00 to $226,500.00 * Based in the San Francisco Bay area, California: $201,280.00 to $251,600.00. * This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.. Applications for this role are intended to be accepted until 8/28/2026, but may change based on business needs. The estimated pay ranges for this role are as follows: * $171,120.00 to $213,900.00 Applications for this role are intended to be accepted until 8/6/2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
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