Business Operations

Voi Technology

YOUR MISSION AT VOI As an Intern (Regional Strategy & Operations) at Voi, you will support the Regional General Manager (RGM) in the day-to-day business and on high-priority initiatives across the region, working closely with a wide range of stakeholders. From day one, you will be an integral part of the team, providing decision support and structure to help our leaders focus on what matters most. You will: * Support regional projects together with the Regional General Manager, Country Managers and General Managers. * Prepare and support key meetings, including sourcing topics, drafting agendas, coordinating speakers and ensuring presentation materials are ready. * Conduct ad-hoc deep-dive analyses across markets to identify opportunities and support regional growth. * Contribute to the execution of Voi’s plans for high-priority projects in the region. * Assist the Regional General Manager with planning and organising internal and external events and meetings. * Work part-time (on average 20 hours per week) with week-to-week flexibility to fit your academic schedule. WHAT YOU NEED TO EMBARK We are looking for a collaborative and proactive team player who enjoys building relationships and working with stakeholders across different functions. You are eager to gain hands-on experience supporting leaders in a fast-paced environment, and you are keen to grow your own skills while contributing to Voi’s mission. You have: * Enrolment at a university in Stockholm or London, preferably as a final-year bachelor’s student or current master’s student in engineering, business, finance or a similar field. * Strong communication skills and the ability to work with key stakeholders across functions and seniority levels. * Solid skills in Excel/Google Sheets and, ideally, some experience with SQL and data visualisation tools. * A structured, detail-oriented way of working, with the ability to support several projects in parallel. * A humble, curious and open-minded attitude, with a willingness to learn and take initiative. * Confidence using modern AI-powered tools in your daily work, and curiosity about continuously improving your workflows by adopting and integrating new AI services. Don’t meet every requirement? If you are excited about this role and our mission, and have relevant, transferable skills, we encourage you to apply – even if you don’t check every box. WHY VOI? Working at Voi is more than just a job; our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to: * Join Europe’s #1 micromobility operator and one of the fastest growing scale-ups. * Enjoy unlimited free Voi rides and a dog-friendly office. * Work together with inspiring, motivated and fun colleagues towards a common goal. * Join the micromobility revolution and be a part of creating sustainable cities made for living, free from noise and pollution.

Voi Technology

YOUR MISSION AT VOI As a Supply Chain Associate, you will join our central Supply Chain team and help keep Voi’s scooters, e‑bikes and spare parts moving smoothly across our markets. You’ll support day‑to‑day logistics and shipping operations, act as a key point of contact for internal and external stakeholders, and play an important role in keeping our central warehouse running efficiently. This is a hands‑on operational role, ideal for someone who is organised, detail‑oriented and eager to develop end‑to‑end supply chain experience in a fast‑moving, international environment. You will: * Plan, book and follow up on transport of scooters, e‑bikes, batteries, spare parts and parcels across markets, including higher‑volume and more complex e‑bike logistics. * Ensure all goods movements are accurately recorded and visible in our ERP system in a timely manner. * Coordinate with freight forwarders, shipping lines, trucking companies, customs agents, warehouses and authorities on logistics questions and shipment follow‑up. * Create and manage shipping documentation such as Dangerous Goods Declarations, commercial invoices and packing lists. * Handle weekly spare parts orders, support forecasting and manage allocation across markets for an expanding range of vehicle models. * Provide operational support to the central warehouse, including responding to WMS queries and helping resolve issues that could affect warehouse throughput. * Support invoice control, financial administration and cost follow‑up across transport and spare parts operations. * Ensure transport compliance requirements are met, including customs, safety and VAT documentation. * Support spare parts and vehicle relocation planning between markets as fleet composition evolves. WHAT YOU NEED TO EMBARK You are a hands‑on, structured and collaborative team player who enjoys keeping complex operations running smoothly. You are comfortable juggling multiple shipments and stakeholders at once, pay close attention to details, and are motivated by contributing to safe, reliable and sustainable micromobility. * A degree or equivalent experience in supply chain, logistics, business or a related field (desirable but not essential). * Some prior experience in a logistics, supply chain or operational support role is advantageous. * Experience with multiple freight modes (road, sea, air) is a plus. * Familiarity with warehouse management systems (WMS) or ERP systems is an advantage. * Strong attention to detail and organisational skills, with the ability to handle a high volume of operational tasks. * Strong coordination and communication skills; comfortable working with many stakeholders at once. * Fluency in English, written and spoken; additional languages are a bonus. * A proactive, can‑do attitude – you take ownership and handle shifting priorities with ease. * Ability to use approved AI tools to support day‑to‑day tasks such as writing, summarising and researching, while following company guidance and validating outputs where needed. Don’t meet every requirement? If you are excited about this role and our mission, and have relevant, transferable skills, we encourage you to apply – even if you don’t check every box. WHY VOI? Working at Voi is more than just a job; our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to: * Join Europe’s #1 micromobility operator and one of the fastest growing scale‑ups. * Get “skin in the game” through our employee options programme. * Enjoy unlimited free Voi rides and a dog‑friendly office (where applicable). * Work together with inspiring, motivated and fun colleagues towards a common goal. * Join the micromobility revolution and be a part of creating sustainable cities made for living, free from noise and pollution. If you share our vision and want to shape the future of urban mobility, we’d love to hear from you.

Voi Technology

YOUR MISSION AT VOI As Central Operations Manager, you will be part of a versatile and fast-moving team that drives improvements across our operational processes, workforce effectiveness and strategic execution. You sit in the broader Central Operations team, working closely with both market teams and central functions to turn data and insights into scalable operational excellence. Your impact will span operational strategy, cross-market collaboration and continuous improvement of how we run our business every day. You will: * Lead and support the rollout and follow-up of operational initiatives across markets. * Drive the implementation of standard operating procedures (SOPs) and ways of working, ensuring clarity and consistency. * Partner with markets to adopt new tools, workflows and processes that improve performance. * Coordinate pilots, tests and operational improvements, including documentation, tracking and follow-up on outcomes. * Collect, structure and analyse operational data to support performance tracking and decision-making. * Build and maintain reports and dashboards to monitor key KPIs such as efficiency, quality, cost and compliance. * Support root cause analysis of operational issues and identify opportunities for improvement. * Prepare materials and insights for reviews, workshops and stakeholder updates. * Collaborate closely with market teams and central functions to share knowledge and best practices across markets. WHAT YOU NEED TO EMBARK You are a structured, analytical and collaborative problem-solver who enjoys turning data into clear insights and practical improvements. You are comfortable working with multiple stakeholders, can translate complex findings into simple narratives, and are motivated by improving day-to-day operations in a fast-moving environment. You have: * A Bachelor’s degree in engineering, business, finance or a similar field (or equivalent experience). * Professional fluency in English. * 1+ years of experience working hands-on with business modelling, data analysis and building dashboards. * Strong data analytics skills, including the ability to independently manage large data sets and provide strategic insights to key stakeholders. * Experience working with Excel/Google Sheets, SQL and data visualisation tools (e.g. Tableau/Steep). * Demonstrated experience collaborating effectively with diverse stakeholders across teams or markets. * A strong drive for operational excellence, with attention to detail and follow-through. Don’t meet every requirement? If you are excited about this role and our mission, and have relevant, transferable skills, we encourage you to apply – even if you don’t check every box. WHY VOI? Working at Voi is more than just a job; our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to: * Join Europe’s #1 micromobility operator and one of the fastest growing scale-ups. * Get “skin in the game” through our employee options programme. * Enjoy unlimited free Voi rides and a dog-friendly office. * Work together with inspiring, motivated and fun colleagues towards a common goal. * Join the micromobility revolution and be a part of creating sustainable cities made for living, free from noise and pollution.

Voi Technology

YOUR MISSION AT VOI As a CRM Automation Specialist at Voi, you will strengthen our lifecycle marketing by turning data and insights into automated CRM programmes that drive engagement, conversion, and retention across our markets. You will work hands-on in Braze to design, build, and optimise journeys that support users from onboarding through to loyal, high-value riders. Sitting within the CRM team and collaborating closely with Data, Marketing, and Product, you will make sure lifecycle initiatives are insight-led, measurable, and aligned with Voi’s broader growth objectives. You will: * Analyse lifecycle performance using CRM data to identify opportunities across onboarding, engagement, upsell, and retention. * Investigate user behaviour and campaign performance to uncover automation opportunities, lifecycle gaps, and areas for optimisation. * Translate insights into actionable CRM journeys, segmentation strategies, and targeting logic that can scale across markets. * Build, test, and optimise automated lifecycle journeys in Braze using Canvas, segmentation, and Liquid logic. * Develop reusable templates and scalable campaign structures that reduce manual work and improve consistency. * Identify and implement opportunities to automate existing campaigns and expand lifecycle coverage across the customer journey. * Design and run A/B tests across CRM channels (email, push, in-app) to improve engagement, conversion, and retention. * Analyse experiment results, communicate findings clearly, and turn them into actionable improvements. * Partner with Marketing, Data, and Product to ensure lifecycle activity is aligned with growth priorities and other channel initiatives. * Maintain strong QA processes to ensure accurate segmentation, triggers, tracking, and personalisation, while keeping visibility across journeys to avoid overlap and conflicting experiences. WHAT YOU NEED TO EMBARK You are a data-driven CRM or lifecycle marketer who enjoys working hands-on with tools, journeys, and experiments. You are comfortable moving between analysis and execution, can manage multiple initiatives at once, and communicate clearly with both technical and non-technical partners. * 3+ years’ experience in CRM, lifecycle marketing, or marketing automation in a B2C environment. * Hands-on experience building lifecycle journeys in Braze or a comparable CRM platform. * Working knowledge of SQL and confidence in analysing lifecycle data and campaign performance independently. * Experience designing, running, and evaluating A/B tests, including an understanding of experimentation methodology and statistical significance. * Strong understanding of lifecycle strategies such as onboarding, engagement, upsell, and retention. * Proven experience building automated CRM journeys and scalable campaign structures. * Comfortable working with CRM data structures, including user attributes, events, triggers, and segmentation logic. * Strong analytical thinking, problem-solving, organisation, and prioritisation skills, with the ability to manage multiple campaigns and dependencies. * Clear, collaborative communicator who enjoys working with both technical and non-technical stakeholders. Don’t meet every requirement? If you are excited about this role and our mission, and have relevant, transferable skills, we encourage you to apply – even if you don’t check every box. WHY VOI? Working at Voi is more than just a job; our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this, you’ll have the opportunity to: * Join Europe’s #1 micromobility operator and one of the fastest growing scale-ups. * Get “skin in the game” through our employee options programme. * Enjoy unlimited free Voi rides and a dog-friendly office. * Work together with inspiring, motivated, and fun colleagues towards a common goal. * Join the micromobility revolution and be a part of creating sustainable cities made for living, free from noise and pollution.

Voi Technology

YOUR MISSION AT VOI As CRM Lead at Voi, you will own and evolve our global CRM strategy to drive activation, retention, and customer lifetime value across all markets. You will lead a specialised CRM team and sit at the intersection of Marketing, Product, and Growth, turning commercial goals into smart, data-driven journeys that scale. Reporting to the Head of Growth Marketing, you balance long-term roadmap ownership with hands-on execution in journey architecture, targeting logic, and experimentation. Your work will ensure our Braze setup, data stack, and lifecycle programmes are built for impact, efficiency, and global growth. You will: * Define and refine the CRM strategy across activation, retention, win-back, and pricing/product lifecycle in close collaboration with Growth, Product, Marketing, and Commercial teams. * Translate strategy into clear OKRs, backlogs, and roadmaps that support both commercial targets and the messaging needs of global stakeholders. * Prioritise initiatives based on quantitative impact, focusing on CLV, incremental revenue, and P&L contribution. * Own the strategic setup and evolution of our Braze platform, ensuring it supports complex cross-channel journeys and advanced lifecycle logic. * Partner with Engineering, Product, and Data teams to optimise app event taxonomies, data flows, tracking, and monitoring so that CRM is deeply integrated into our product and data layers. * Identify and test opportunities to use AI and automation within the CRM stack to enhance performance, personalisation, and team efficiency. * Lead, coach, and develop the CRM team through structured sprint planning, clear feedback, and a supportive environment where people grow. * Act as a CRM ambassador across Voi, building shared understanding of performance, trends, and priorities, while balancing quick wins with long-term bets. * Collaborate with regional General Managers and Market Managers to align central CRM initiatives with local insights, and to define scalable best practices. * Oversee CRM legal compliance (including GDPR), ensuring consent, preferences, and communication standards meet regulatory requirements. WHAT YOU NEED TO EMBARK You are a strategically minded, hands‑on CRM leader who enjoys working at the intersection of data, technology and customer experience. You are comfortable shaping long-term direction, while diving into the details of data structures, targeting logic and experiments. You communicate clearly with both technical and non-technical stakeholders and create an environment where your team can do its best work. * 6+ years’ experience in CRM or Marketing Automation in a B2C environment, including leading technical specialists and complex cross‑functional projects. * Advanced power-user of Braze or a comparable platform, with a structural understanding of CRM systems, APIs, and event-driven data flows. * Strong working knowledge of SQL and experience navigating complex data structures to build advanced segmentation and targeting logic. * Deep understanding of experimentation methodology (A/B testing, statistical significance, incremental lift, and guardrail metrics). * Familiarity with how AI and machine learning can be applied in CRM to improve predictive targeting and personalisation. * Proven ability to translate complex technical topics into clear, concise narratives for senior, commercial, and technical stakeholders. * Experience role-modelling company values and influencing at a leadership level, ideally in a fast-paced, high-growth environment. Don’t meet every requirement? If you are excited about this role and our mission, and have relevant, transferable skills, we encourage you to apply – even if you don’t check every box. WHY VOI? Working at Voi is more than just a job; our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this, you’ll have the opportunity to: * Join Europe’s #1 micromobility operator and one of the fastest growing scale-ups. * Get “skin in the game” through our employee options programme. * Enjoy unlimited free Voi rides and a dog-friendly office. * Work together with inspiring, motivated, and fun colleagues towards a common goal. * Join the micromobility revolution and be a part of creating sustainable cities made for living, free from noise and pollution.

Voi Technology

YOUR MISSION AT VOI As Senior Bid Specialist at Voi, you will be at the heart of our most strategic tenders – turning complex requirements into compelling, high-quality responses that show why Voi is the number one micromobility operator and the obvious partner for cities. Working closely with our Director of Tenders and cross-functional stakeholders, you will own end-to-end tender processes for prioritised cities, from early opportunity shaping through to final submission and feedback review. You will: * Lead the development of persuasive, well-structured responses for RFIs, RFPs, demos and presentations, tailored to each city’s needs. * Own the tender phase for selected markets, including market research and working with local partners to shape the right proposition and prioritisation. * Manage the full bid lifecycle, including milestones, kick-offs, reviews, clarifications and submission timelines, ensuring we deliver on time and to the highest quality. * Collaborate with stakeholders across Markets, Policy, Finance, HR, R&D, Legal, Growth & Commercial to gather inputs, align on win themes and secure approvals. * Draft, review, proofread and refine content so that agreed win themes, localisation and a clear, consistent tone of voice are visible throughout. * Champion tender best practices, ensuring our writing style, structure and evidence are compliant with local requirements while remaining engaging and easy to understand. * Work with our tender designer to bring responses to life visually and help build a strong, recognisable Voi narrative. * Develop and maintain content in our tender content library, driving reusability and continuous improvement. * Track and communicate tender status and reporting to key stakeholders, keeping everyone informed and engaged. * Analyse tender feedback and internal performance to identify improvements in process, content, tools and competitor insight over time. WHAT YOU NEED TO EMBARK You are a collaborative and self-driven bid professional who enjoys working across teams, managing multiple priorities and transforming technical input into clear, compelling narratives. You are structured, curious and comfortable taking ownership from start to finish, while staying calm under deadlines and open to feedback. You bring: * 3 to 4 years of experience in end-to-end bid or tender management, ideally for public sector or complex B2G/B2B opportunities. * Strong writing and editing skills, with an eye for detail and the ability to translate technical or policy content into clear, persuasive language. * Proven experience coordinating cross-functional stakeholders and managing timelines in a structured, transparent way. * Good understanding of tender best practices (e.g. win themes, compliance, evaluation criteria) and familiarity with tender tools or content libraries. * Strong research and analytical skills to understand local markets, city requirements and competitor positioning. * Excellent English and German skills (written and spoken); Norwegian or Dutch languages preferred. * A proactive, improvement-focused mindset – you continuously look for ways to refine processes, content and outcomes. Don’t meet every requirement? If you are excited about this role and our mission, and have relevant, transferable skills, we encourage you to apply – even if you don’t check every box. WHY VOI? Working at Voi is more than just a job; our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to: * Join Europe’s #1 micromobility operator and one of the fastest-growing scale-ups. * Get “skin in the game” through our employee options programme. * Enjoy unlimited free Voi rides and a dog-friendly office. * Work together with inspiring, motivated and fun colleagues towards a common goal. * Join the micromobility revolution and be a part of creating sustainable cities made for living, free from noise and pollution.

Voi Technology

YOUR MISSION AT VOI We’re looking for a creative and detail‑oriented Graphic Designer to join our Tender team on a 12‑month fixed‑term contract. You’ll support our Senior Designer and the Commercial team by creating clear, engaging visual communication across print and digital – this is a graphic design role, not UX. You’ll help produce high‑quality assets for both internal and external use, from tenders and presentations to marketing campaigns and social media content. This will include: * Owning parts of the design and layout of tender documents and commercial proposals, ensuring clarity, quality and visual impact. * Creating and refining Google Slides presentations in line with brand guidelines and commercial objectives. * Developing and delivering visual assets for marketing campaigns across online and offline channels. * Producing high‑quality print and digital materials (e.g. stickers, hangers, brochures, social media graphics) with a strong focus on consistency and craft. * Collaborating closely with the Commercial team to ensure all materials are visually aligned with the brand identity and support business goals. * Contributing ideas and constructive feedback in creative sessions and team discussions. * Taking ownership of day‑to‑day graphic design initiatives, supporting team priorities and suggesting improvements. WHAT YOU NEED TO EMBARK You are a collaborative designer with strong visual skills, a structured way of working and an interest in clear, accessible communication. You enjoy working with others, managing several projects at once, and delivering well‑crafted work. * Strong proficiency in Adobe Creative Suite (InDesign, Photoshop, Illustrator,), Figma and Google Workspace (Docs, Sheets, Slides). * Solid understanding of graphic design principles, layout, typography and colour theory. * A portfolio showcasing your work in branding, marketing or visual design (longer‑form documents and/or presentations is a plus). * Ability to manage multiple deadlines with strong attention to detail. * A collaborative, proactive mindset and eagerness to learn and grow. Don’t meet every requirement? If you are excited about this role and our mission, and have relevant, transferable skills, we encourage you to apply – even if you don’t check every box. WHY VOI? Working at Voi is more than just a job; our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to: * Join Europe’s #1 micromobility operator and one of the fastest growing scale‑ups. * Enjoy unlimited free Voi rides and a dog‑friendly office. * Work together with inspiring, motivated and supportive colleagues towards a common goal. * Join the micromobility revolution and be a part of creating sustainable cities made for living, free from noise and pollution.