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LET'S BUILD THE FUTURE TOGETHER! Teamtailor is an Employer Branding and an ATS SaaS platform used by over 12,000 companies and 200,000 active users in 90 countries around the world 🌏. Working at Teamtailor means working at an international, fast-paced tech company that offers an ideal workplace for those who want to have a tangible impact on the growth of an organization and are craving responsibilities. It also means having lots of fun 🥳 Building a diverse team with various backgrounds and expertise has been at the core of Teamtailor since its very beginning and is indeed part of its strength today! There are no typical profiles; every team member shares our vision and wants to be part of its success. CUSTOMER ONBOARDING SPECIALIST 🧑🎓 That is why we are expanding our Customer Success department and looking for a new Customer Onboarding Specialist to support our growing user base across Europe with a focus on the Italian and Portuguese speaking market. You will focus on helping customers get the very best start with our platform. Our mission is to deliver an outstanding onboarding experience that leaves every user feeling confident and supported. We are looking for people who are passionate about guiding customers and creating a truly world class experience You will lead Enterprise onboarding through a structured implementation journey, combining 1:1 sessions, project guidance, and enablement to ensure customers successfully go live and adopt Teamtailor in their organisation. Within the Customer Success department, you will be working with Customer Success Managers, Product Specialists, Onboarding Specialists, Digital Success Managers, and Promote Specialists, who are located all around the world. YOUR KEY RESPONSIBILITIES WILL BE TO: * Lead and deliver Enterprise onboarding from kickoff to go-live * Guide customers through configuration and best-practice setup (customer executes, you advise) * Run structured onboarding sessions (kickoff, configuration, enablement, go-live) * Drive progress, remove blockers, and keep onboarding on track * Deliver user enablement and training for key stakeholder groups * Provide ongoing guidance and flexible support based on customer needs * Partner closely with Enterprise CSM to ensure a smooth handover and long-term success * Improve onboarding materials, templates, and internal ways of working * Collect insights and feedback to continuously improve the Enterprise onboarding experience AS AN ONBOARDING SPECIALIST AT TEAMTAILOR, YOU WILL BE OFFERED: * Development opportunities 🏃🏻♂️ * Own the onboarding journey * The opportunity to work with the Market's best product ✨ * Work with a great portfolio of international customers * Be part of a great team 💕 * Collaborate with multiple teams IS THIS YOU? * Experience in onboarding and technical customer support in the SaaS industry * Experience in the HR industry * Fluent in English, Italian, and Portuguese * A hobby "tech-savvy" person * A ping pong professional 🏓... we're kidding! But we do like to play. We value your personality and believe you're passionate about your work, ambitious, and work hard to reach your goals! Interested? 😃
LET'S BUILD THE FUTURE TOGETHER! Teamtailor is an Employer Branding and an ATS SaaS platform used by over 12,000 companies and 200,000 active users in 90 countries around the world 🌏. Working at Teamtailor means working at an international, fast-paced tech company that offers an ideal workplace for those who want to have a tangible impact on the growth of an organization and are craving responsibilities. It also means having lots of fun 🥳 Building a diverse team with various backgrounds and expertise has been at the core of Teamtailor since its very beginning and is indeed part of its strength today! There are no typical profiles; every team member shares our vision and wants to be part of its success. CUSTOMER ONBOARDING SPECIALIST 🧑🎓 That is why we are expanding our Customer Success department and looking for a new Customer Onboarding Specialist to support our growing user base across Europe with a focus on the Dutch Market. You will focus on helping customers get the very best start with our platform. Our mission is to deliver an outstanding onboarding experience that leaves every user feeling confident and supported. We are looking for people who are passionate about guiding customers and creating a truly world class experience You will lead Enterprise onboarding through a structured implementation journey, combining 1:1 sessions, project guidance, and enablement to ensure customers successfully go live and adopt Teamtailor in their organisation. Within the Customer Success department, you will be working with Customer Success Managers, Product Specialists, Onboarding Specialists, Digital Success Managers, and Promote Specialists, who are located all around the world. YOUR KEY RESPONSIBILITIES WILL BE TO: * Lead and deliver Enterprise onboarding from kickoff to go-live * Guide customers through configuration and best-practice setup (customer executes, you advise) * Run structured onboarding sessions (kickoff, configuration, enablement, go-live) * Drive progress, remove blockers, and keep onboarding on track * Deliver user enablement and training for key stakeholder groups * Provide ongoing guidance and flexible support based on customer needs * Partner closely with Enterprise CSM to ensure a smooth handover and long-term success * Improve onboarding materials, templates, and internal ways of working * Collect insights and feedback to continuously improve the Enterprise onboarding experience AS AN ONBOARDING SPECIALIST AT TEAMTAILOR, YOU WILL BE OFFERED: * Development opportunities 🏃🏻♂️ * Own the onboarding journey * The opportunity to work with the Market's best product ✨ * Work with a great portfolio of international customers * Be part of a great team 💕 * Collaborate with multiple teams IS THIS YOU? * Experience in onboarding and technical customer support in the SaaS industry * Experience in the HR industry * Fluent in English and Dutch * A hobby "tech-savvy" person * A ping pong professional 🏓... we're kidding! But we do like to play. We value your personality and believe you're passionate about your work, ambitious, and work hard to reach your goals! Interested? 😃
Teamtailor is a leading Employer Branding and Applicant Tracking Software (ATS) SaaS platform, used by over 13,000 companies and 250,000 users worldwide 🌏. Working at Teamtailor means working at a young, international, and fast-paced tech company that offers an ideal workplace for those who want to have a tangible impact on the growth of an organization and are craving responsibilities. It also means having lots of fun 🥳 Building a diverse team with various backgrounds and expertise has been at the core of Teamtailor since its very beginning and is indeed part of its strength today! There are no typical profiles; every team member shares our vision and wants to be part of its success. That's why we're expanding our Customer Success department and looking for a Customer Success Manager (French Speaker). Our mission is to have the most satisfied customers, and we are looking for a strong relationship-builder to join our team and take care of our largest customers 👊🏽. YOUR KEY RESPONSIBILITIES WILL BE TO: * Implement and onboard new enterprise customers * Help our enterprise customers use Teamtailor at full potential, with everything from integrations, and best practices to training opportunities * Work as a strategical advisor & goal-oriented for our enterprise customers * Work proactively with renewals * Build strong relationships * Find new business opportunities with our existing enterprise customers, in the form of expansion sales, upselling/cross-selling. * Track enterprise customer's accounts to identify churn risk and work actively to prevent that risk * Collect and analyze enterprise customers' feedback and present it internally * Together develop and improve ways of working with enterprise customer satisfaction. AS AN ENTERPRISE CUSTOMER SUCCESS MANAGER AT TEAMTAILOR YOU WILL BE OFFERED: * Development opportunities * Responsibility for your own customer base * The opportunity to work with the market's best product * Fixed salary with commission structure * Be part of a great multicultural team. IS THIS YOU? * Experience within HR/Recruitment industry * Customer Success experience from the SaaS industry (Portfolio 40 to 60 accounts) * Experience in project leading, especially complex projects * Negotiation skills and experience with bigger clients * Engaged, creative and solution oriented * Have the mindset willing to learn and try new things * Be a role-model in what you do * Ability to adapt to a fast-paced environment and rapidly- changing market * Fluent in French/English * Extra plus for another language ( Spanish / Swedish ) * A ping pong professional 🏓... we're kidding! But we do like to play. We value your personality and we believe you're passionate about your work, ambitious and work hard to reach your own goals! Interested? 😃