frameworks

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.  As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.  Role:  Account Executive  Location:  Wilmington, Delaware   About the role:  As Account Executive on the Creative Center of Excellence team, you'll be the central point of contact for creative project delivery — managing the full process from brief through to final launch. You'll partner with cross-functional teams, navigate governance and approval workflows, and keep budgets, timelines, and brand standards on track. This is a role for someone who brings both creative sensibility and operational clarity, moving between strategy conversations and project detail with equal confidence. What you will be doing:  * Guide creative strategy across campaigns, supporting the full customer journey from awareness through to conversion * Manage creative projects end-to-end: brief development, kickoff, production, reviews, approvals, and final delivery * Collaborate with cross-functional teams — including design, copy, digital, and social — to produce high-quality, on-brand work * Serve as the primary point of contact for internal stakeholders and agency partners, maintaining clear communication and aligned expectations throughout each project * Ensure brand consistency across channels including digital, social, print, and beyond * Navigate approval and governance workflows with Legal, Compliance, and other internal teams, keeping projects moving without compromising standards * Track project budgets and timelines, flagging risks early and managing changes proactively * Raise purchase orders and support financial administration across active projects What you need to be great in this role:  * Experience in marketing or creative account management, ideally within financial services or an agency environment * A strong creative eye with practical knowledge across digital, social, print, and multi-channel campaigns * Clear, confident communication skills and a proven ability to manage multiple stakeholders effectively * Solid project management capability: organized, deadline-driven, and comfortable prioritizing in a fast-paced environment * Familiarity with creative production workflows, approval processes, and governance frameworks * A collaborative approach and a genuine interest in well-crafted, strategically grounded creative work * Professional proficiency in English   Req ID: 17981 #LI-JB1 #LI-MIDSENIOR At the time of this posting, the base salary for this position may range according to what's stated below. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package. Salary Range $93,500—$104,500 USD Our values shape everything we do:  Be Ambitious to succeed    Be Imaginative to push the boundaries of what’s possible    Be Inspirational to do groundbreaking work    Be always learning and listening to understand    Be Results-focused  to exceed expectations    Be actively pro-inclusive and anti-racist across our community, clients and creations     OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.     OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

SpaceXAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates. ABOUT THE ROLE: We are seeking a skilled Azure Security Engineer to design, implement, and maintain robust security controls across our Azure Gov Cloud environment (including hybrid and multi-cloud scenarios). In this hands-on role, you will build, strengthen, and maintain our cloud security posture, protect critical workloads, and collaborate with engineering, DevOps, and compliance teams to embed security throughout the development lifecycle. You will develop, implement, and leverage Microsoft’s native security tools to detect threats, respond to incidents, and ensure alignment with industry standards and regulations. Lastly, you will be required to both achieve and maintain compliance with government regulations such as FedRAMP and CMMC.  RESPONSIBILITIES: * Implement, design, and manage security architecture for Azure Government and Commercial deployments (with considerations for DoD IL5\IL6 and FedRAMP High controls) * Configure and optimize Microsoft Defender for Cloud, Microsoft Sentinel, Microsoft Defender for Endpoint, and related services for threat detection, vulnerability management, and automated response   * Design and enforce identity & access management using Microsoft Entra ID, Privileged Identity Management (PIM), Conditional Access policies, RBAC, and just-in-time access   * Secure network architectures with Azure Firewall, Network Security Groups (NSGs), DDoS Protection, Web Application Firewall (WAF), Network Watcher, and private endpoints   * Protect data at rest and in transit via Azure Key Vault, encryption strategies, data classification, and information protection controls   * Develop and maintain security policies, initiatives, and blueprints using Azure Policy and Microsoft Purview for compliance (NIST, FedRAMP, CMMC, STIGs, etc.)   * Perform threat hunting, incident response, and forensics using Sentinel playbooks, Log Analytics, and KQL queries   * Conduct security reviews of Infrastructure as Code (IaC), containers, Kubernetes (AKS), and serverless workloads   * Collaborate with developers and architects to implement DevSecOps practices, including secure CI/CD pipelines, code scanning, and secure defaults   * Monitor and remediate security findings, reduce attack surface, and improve overall security posture per the Microsoft Cloud Security Benchmark (MCSB)  * Deploy configurations and compliance policies to Azure AVD endpoints using Intune and other Azure native services.  BASIC QUALIFICATIONS: * Active U.S. security clearance (e.g., Secret, Top Secret) or eligibility to obtain one.  * 3+ years of experience in cloud security, cybersecurity engineering, or related roles (with strong Azure focus)   * Deep hands-on expertise with core Azure security services: Microsoft Defender suite, Sentinel, Intune, Entra ID, Key Vault, Azure Policy, Firewall, Network Watcher, and Purview   * Strong understanding of DLP implementation both in cloud and on endpoints utilizing Purview and other Microsoft native controls * Experience implementing security in hybrid/multi-cloud environments   * Proficiency in scripting/automation (PowerShell, Azure CLI, Bicep/ARM templates, Terraform)   * Strong understanding of identity federation, zero-trust principles, encryption, network security, and vulnerability management   * Familiarity with compliance frameworks (NIST, FedRAMP, CMMC, STIGs, etc.) and regulatory requirements   * Excellent problem-solving, analytical, and communication skills * Strong verbal and written communication skills and the ability to stay composed under pressure. PREFERRED SKILLS AND EXPERIENCE: * Microsoft Certified: Azure Security Engineer Associate (AZ-500), Microsoft Cybersecurity Architect (SC-100) * Additional relevant certifications (e.g., CISSP, CCSP, Microsoft Certified: Azure Administrator, AWS Security Specialty, SANS GCPS, SANS GCAD)   * Deep experience with detection and response engineering and SOC operations * Knowledge of container security (Docker, AKS), secure DevOps, or AI/ML workload protection   * Prior experience in government regulations frameworks such as FedRAMP and CMMC.  COMPENSATION AND BENEFITS: $100,000 - $258,000 USD Base salary is just one part of our total rewards package at SpaceXAI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks. ITAR REQUIREMENTS: * To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here. SpaceXAI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice.

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.   Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Edo State - Ikpoba Okha, Oredo, Etsako West, Ovia North and Uhunmwonde Work Mode: Hybrid Employment Type: Outsourcing   Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)  Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Edo State – Ikpoba Okha, Oredo, Etsako West, Ovia North and Uhunmwonde About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.   Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Akwa Ibom State - Uyo and Abak Work Mode: Hybrid Employment Type: Outsourcing Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)  Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Akwa Ibom State – Uyo and Abak About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.   Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Rivers State - Obio-Akpor, Port Harcourt, and Ikwerre Work Mode: Hybrid Employment Type: Outsourcing   Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)  Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Rivers State -  Obio-Akpor, Port Harcourt, and Ikwerre About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

SUMMARY OF THE ROLE: As ML Engineer at Maze, you'll be the technical leader driving our machine learning infrastructure from experimentation to production, ensuring our AI-powered cybersecurity solutions deliver measurable impact for customers worldwide. This is a unique opportunity to join as one of the early engineering team members of a well-funded startup building breakthrough applications of LLMs and AI agents in cybersecurity. You'll take full ownership of evaluation frameworks, production ML pipelines, and cross-team ML integration, working closely with our CTO and product teams to transform cutting-edge AI research into robust, scalable solutions that solve real security challenges. Your success will be measured by agent performance improvements and product innovation impact, not just technical metrics. This role is perfect for a hands-on ML engineer who has scaled production ML systems across multiple companies, thinks like a product builder, and wants to drive the actual productionization of LLMs and ML to solve significant pain points. YOUR CONTRIBUTIONS TO OUR JOURNEY: * Build Production-Grade Evaluation Systems: Design and implement comprehensive evaluation frameworks that measure agent performance, track improvements over time, and ensure our AI systems deliver consistent value to customers * Drive Experimentation-to-Production Pipeline: Own the entire ML lifecycle from prototype to production, building scalable systems that enable rapid iteration while maintaining reliability and performance in customer environments * Enable Cross-Team ML Integration: Work closely with product teams to seamlessly integrate ML capabilities into customer-facing features, ensuring technical excellence translates into user value and product differentiation * Optimize AI Agent Performance: Continuously improve our AI agents through systematic experimentation, prompt engineering, and architectural enhancements, measuring success through customer impact and system performance * Scale ML Infrastructure: Build the foundational ML systems, monitoring, and tooling that will support our growth from startup to scale, ensuring we can deploy new capabilities quickly without compromising quality * Partner with Engineering Leadership: Collaborate directly with our CTO through regular check-ins and strategic alignment while operating with high autonomy and self-direction in day-to-day execution * Mentor Through Excellence: Provide natural mentorship to junior ML engineers through code reviews, technical guidance, and sharing practical experience from building production ML systems WHAT YOU NEED TO BE SUCCESSFUL: * Proven Production ML Experience: 6+ years building and scaling machine learning systems in production environments, with hands-on experience moving from experimentation to customer-facing deployments * Deep Neural Networks Foundation: Strong background in classical neural networks and deep learning fundamentals before specializing in modern LLMs and transformer architectures - you understand the foundations, not just the latest tools * Product-Focused ML Mindset: Experience building ML systems that solve real business problems, with a track record of integrating classification, prediction, or recommendation systems into actual products customers use * Multi-Company Perspective: Experience across multiple organizations (scale-ups, startups, or combination), giving you practical knowledge of what tools to build vs buy and how to avoid over-engineering * Technical Versatility: Strong Python skills with flexibility across ML frameworks and tools - comfortable adapting to our stack including LangChain, evaluation frameworks, and workflow orchestration tools like Temporal * Self-Directed Leadership: Ability to operate autonomously while maintaining close alignment with leadership, comfortable with frequent check-ins but capable of driving projects independently * Cross-Functional Collaboration: Experience working closely with product teams and potentially customers, translating technical capabilities into business value and user experiences * Nice to Haves: * Experience with AI agents, LLMs, or modern generative AI applications * Cybersecurity domain knowledge or experience applying ML to security challenges * Background at ML-first companies or organizations where ML was core to the product * Experience with modern MLOps practices and cloud-based ML infrastructure * Track record of optimizing model performance and controlling AI system costs WHY JOIN US: * Real-World AI Impact: Drive the actual productionization of LLMs and machine learning to solve significant cybersecurity pain points - your work will directly protect organizations from real threats, not just optimize internal metrics * Technical Leadership Opportunity: Work directly with our CTO on cutting-edge ML infrastructure while having the autonomy to shape technical decisions and build systems that scale with our hypergrowth * Expert Team Partnership: Join a team of hands-on leaders with experience in Big Tech and Scale-ups, including leadership team members who have been part of multiple acquisitions and an IPO * Build the AI-Native Future: Shape how generative AI transforms cybersecurity from the ground up, establishing ML practices and technical standards that will define the industry * Multiple Growth Pathways: Clear opportunities to grow into Head of ML Engineering, become a domain technical lead, move into customer-facing technical roles, or excel as a senior individual contributor - the choice is yours based on your interests and our needs * Breakthrough Technology: Work at the intersection of generative AI and cybersecurity, building solutions that leverage the latest advances in LLMs and AI agents to solve some of the most pressing challenges security teams face today

We’re looking for a data-driven Retention Marketing Manager to own email-led retention performance across our Accounting-as-a-Service division. Working with a high-volume client base, you’ll be responsible for reducing involuntary and voluntary churn through a disciplined data-driven email retention programme. You will own the strategy and day-to-day execution of retention-specific email journeys, from early-tenure engagement to save and win-back flows.   About 1st Formations At 1st Formations, we empower entrepreneurs to start, run, and grow their businesses with confidence. Running a business shouldn’t be slowed down by company formation, statutory compliance, accounting, or payroll. From day one, these essentials should be seamless, reliable, and intelligently handled — freeing founders to focus on building and scaling. We’re a leading UK provider of company formation and compliance services, building a modern, fully integrated technology platform that supports founders at every stage of their journey. Our platform brings together formation, compliance, accounting, payroll, and ongoing business support in one cohesive experience. No stitched-together services. No legacy workflows disguised as software. Just a single, scalable platform built for ambitious founders who want to move fast, stay compliant, and grow with confidence. Why Join Us Now? You’ll be joining a business with strong momentum, clear direction, and real opportunity for progression. * £18m annual revenue, including £9m ARR * Over 1 million companies formed * Certified B Corp and Carbon Neutral Business * Forecast to grow 5x–10x over the next three years The Role We’re looking for a data-driven and commercially minded Retention Marketing Manager to own email-led retention across our Accounting-as-a-Service division. You'll work with a high-volume client base to design and execute targeted campaigns that reduce churn, with a particular focus on the free period and the first year of paid monthly subscriptions. You’ll use CRM data, behavioural signals, and usage patterns to identify at-risk or disengaged clients and proactively intervene through scalable marketing initiatives.   Key Responsibilities * Own and continuously optimise the end-to-end email retention programme for the month-to-month subscriber base. * Design, build and iterate save flows targeting subscribers at elevated churn risk, using behavioural and transactional signals to trigger timely interventions. * Develop and maintain segmentation frameworks that reflect subscription tenure, engagement depth and cancel-intent indicators. * Run a structured testing programme across subject lines, send cadence, offer mechanics, and message framing to improve save rates and reduce passive churn. * Monitor and report on core retention email metrics: save rate, cancel deflection, reactivation rate, open-to-save conversion, and revenue retained. * Partner with our Business Information Team to identify leading churn indicators and feed these into automated trigger logic. * Collaborate with Director of Lifecycle Marketing and other stakeholders to ensure retention email activity is sequenced correctly and does not conflict with acquisition or engagement programmes. * Work with the Legal Team to ensure all retention communications meet regulatory. What We're Looking For * Demonstrable experience managing retention email programmes within a high-volume monthly subscription-based environment. * Hands-on experience building and executing email campaigns and automated journeys (e.g. HubSpot, Salesforce, Braze, etc.) * Experience managing large customer bases (thousands of users/customers), ideally in subscription or SaaS models * Strong analytical skills, with the ability to translate data into actionable retention strategies * Experience segmenting audiences and personalising communications at scale * Commercial mindset with a clear understanding of churn and retention * Ability to operate independently and work cross-functionally with other departments What We Offer * £65–90k and comprehensive benefits package * Hybrid working model * High-impact role with ownership of retention performance * Real opportunities for progression as the business scales * The chance to influence both customer experience and product development * A culture that values ownership, impact, and continuous learning Equal Opportunities 1st Formations is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We consider all applicants for employment without regard to race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, criminal history, disability, or gender identity. We encourage individuals from all backgrounds to apply. If you have a disability or special need that requires accommodation, please let us know.

About 1st Formations At 1st Formations, we empower entrepreneurs to start, run, and grow their businesses with confidence. Running a business shouldn’t be slowed down by company formation, statutory compliance, accounting, or payroll. From day one, these essentials should be seamless, reliable, and intelligently handled — freeing founders to focus on building and scaling. We’re a leading UK provider of company formation and compliance services, building a modern, fully integrated technology platform that supports founders at every stage of their journey. Our platform brings together formation, compliance, accounting, payroll, and ongoing business support in one cohesive experience. No stitched-together services. No legacy workflows disguised as software. Just a single, scalable platform built for ambitious founders who want to move fast, stay compliant, and grow with confidence.   Why Join Us Now? You’ll be joining a business with strong momentum, clear direction, and real opportunity for progression. * £18m annual revenue, including £9m ARR * Over 1 million companies formed * Certified B Corp and Carbon Neutral Business * Forecast to grow 5x–10x over the next three years   The Role The Head of Digital leads BSQ Group's digital infrastructure, website performance, and data intelligence. This is a technically-grounded leadership role responsible for ensuring our growing portfolio of websites - currently four, scaling to six -are optimised for performance, conversion, and user experience. Sitting alongside the Head of Marketing, this role provides the analytical and technical backbone of our digital operations. The ideal candidate will understand how marketing and digital interact, can translate data into actionable insight, and is experienced in leading SEO, analytics, and digital product delivery. Website experience is non-negotiable.   Key Responsibilities Website Ownership & Performance * Take overall accountability for the performance, reliability, and growth of BSQ Group's website portfolio * Ensure all websites are optimised for speed, UX, accessibility, and conversion across desktop and mobile * Manage the expansion from 4 to 6 websites, including planning, delivery, and ongoing performance management * Own design and front-end delivery in collaboration with shared designers and developers SEO Leadership * Lead the SEO Director and Technical SEO Specialist to deliver measurable organic growth * Set the technical SEO roadmap including site architecture, crawlability, indexation, and schema * Ensure alignment between technical SEO and the content strategy led by the Head of Marketing * Stay ahead of algorithm changes and search landscape shifts, adapting strategy accordingly Conversion Rate Optimisation (CRO) * Own the CRO programme across all websites — hypothesis generation, A/B testing, and implementation * Work closely with designers, developers, and the data team to build and prioritise a testing roadmap * Drive improvements in on-site conversion metrics and funnel efficiency Data, Analytics & Insight * Own the analytics infrastructure — ensuring accurate, reliable tracking across all digital properties * Build dashboards and reporting frameworks that give the business a clear view of performance * Partner with the Head of Marketing to create a joined-up view of the full customer acquisition journey * Translate complex data into clear commercial insight for senior stakeholders Tech Stack & Tools * Own and evolve the digital tools and technology stack, ensuring it supports business growth * Identify, evaluate, and implement platforms and tooling to improve operational efficiency and performance * Maintain governance and documentation of systems, integrations, and data flows Cross-Functional Collaboration * Work with the design and development teams. * Work closely with the product team to ensure clear boundaries and effective handoffs between digital and product * Contribute to ecommerce strategy and growth planning at a senior level   What We Are Looking For * Significant hands-on experience in a digital, ecommerce, or growth-focused environment * Proven website ownership experience -understanding of UX, front-end delivery, and website performance at depth * Strong SEO knowledge- able to lead and challenge both strategic and technical SEO specialists * Experience owning or leading CRO programmes with demonstrable results * Highly data-literate: experienced with analytics platforms (GA4, Looker Studio, or similar) and attribution modelling * Ecommerce background- understands transactional funnels, on-site conversion, and digital acquisition * Experience managing or working alongside designers and front-end developers * Ability to manage multiple websites or digital properties concurrently * Marketing literacy - understands content, paid media, and affiliate well enough to collaborate effectively with the Head of Marketing * Experience with technical integrations, APIs, or web development fundamentals * Familiarity with company formation, legal services, fintech, or similar regulated/niche verticals   What We Offer * Competitive salary and comprehensive benefits package * Hybrid working model * Real opportunities for progression as the business scales * The chance to influence both customer experience and product development * A culture that values ownership, impact, and continuous learning   Equal Opportunities 1st Formations is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We consider all applicants for employment without regard to race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, criminal history, disability, or gender identity. We encourage individuals from all backgrounds to apply. If you have a disability or special need that requires accommodation, please let us know.

Kyowa Kirin is a fast-growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in four disease areas: bone and mineral; intractable hematologic; hematology oncology; and rare disease.  A Japan-based company, our goal is to translate science into smiles by delivering therapies where no adequate treatments currently exist, working from drug discovery to product development and commercialization. In North America, we are headquartered in Princeton, NJ, with offices in California, North Carolina, and Mississauga, Ontario. Summary of Job: The North America Head of Scientific Communications is a senior leadership role within NA Medical Affairs responsible for setting the strategic direction, oversight, and governance of scientific communications across the regional portfolio. This role ensures the delivery of high-quality, compliant, and impactful scientific communications that support evidence dissemination, medical education, and scientific exchange throughout the product lifecycle. The role provides leadership for regional publication strategy and execution, field medical resources, medical education content, digital scientific communications, congress activities, and regional medical review processes. The role leads and develops a high-performing scientific communications team and serves as a key strategic partner to Medical Affairs therapeutic area leaders, commercial team and cross-functional stakeholders. As a catalyst for innovation, the NA Head of Scientific Communications continuously evaluates emerging digital channels, data-driven insights, and evolving stakeholder engagement preferences to ensure Medical Affairs remains at the forefront of scientific exchange. This includes leveraging modern communication platforms and formats—including social media, podcasts, and other digital channels—to meet the evolving information needs of healthcare professionals, scientific experts, and key opinion leaders. Essential Functions: Future Pipeline Expansion & Capability Building * Proactively prepare NA Scientific Communications to support future pipeline expansion, including new therapeutic areas, indications, modalities, and lifecycle stages. * Anticipate scientific communications needs associated with pipeline progress and evolving portfolio complexity, including early asset planning, launch readiness, and post-launch evidence dissemination. * Design scalable scientific communications approaches, processes, and resourcing models that can flex with portfolio expansion. * Partner with Global Medical Affairs and Clinical Development to ensure early alignment of scientific narratives, data generation plans, and publication strategy for pipeline assets. * Identify capability gaps and lead continuous improvement initiatives across scientific communications, including talent development, vendor partnerships, and operational excellence.  Strategic Leadership & Governance * Develop and own the regional scientific communications strategy across multiple products, aligned with global medical strategy, portfolio priorities, and North America Medical Affairs objectives. * Establish and maintain regional governance frameworks, standards, and best practices for scientific communications across channels and formats. * Serve as a senior scientific communications advisor to North America Medical Affairs leadership and therapeutic area leads. * Ensure compliance with internal SOPs, Good Publication Practice (GPP), ICMJE guidelines, and all applicable regulatory, legal, and compliance requirements.  Publications & Evidence Dissemination * Oversee regional publication planning and execution, including abstracts, manuscripts, posters, oral presentations, and plain language summaries. * Ensure timely, high-quality execution of regional publication plans in collaboration with global partners, investigators, and external authors. * Provide strategic oversight of publication vendors and agencies, including scope, budgeting, and performance management.  Scientific Content & Medical Materials * Lead development and lifecycle management of regional scientific narratives, lexicons, and key data-driven messages. * Oversee creation, approval, and maintenance of regional field medical materials, including slide decks, FAQs, disease education materials, and data summaries. * Ensure all materials are scientifically accurate, strategically aligned, audience-appropriate, and tailored to regional needs.  Medical Education & Congress * Oversee scientific content for regional medical education, insight generation initiatives, advisory boards, and peer-to-peer scientific exchange. * Provide scientific communications leadership for regional congress strategy and execution, including content development, scientific booth materials, and symposia support. * Partner closely with Field Medical and Medical Education teams to align content with scientific objectives and stakeholder insights. Digital Scientific Communications * Provide strategic oversight of regional digital scientific assets, including modular and omnichannel-ready content, congress digital materials, and online educational resources. * Partner with digital and omnichannel teams to ensure scientific rigor, consistency, and effective data visualization across platforms.  Medical Review & Compliance Oversight * Lead and oversee regional medical review processes to ensure efficient, compliant, and high-quality review of scientific communications materials. * Serve as a senior medical/scientific reviewer and escalation point for complex scientific, regulatory, or compliance-related issues. * Drive continuous improvement of review workflows and cross-functional collaboration.  People Leadership & Talent Development * Lead, coach, and develop a team of scientific communications professionals, fostering a culture of scientific excellence, accountability, and collaboration. * Set clear objectives, provide ongoing performance feedback, and support professional development for direct reports. * Build and sustain a high-performing scientific communications function capable of supporting a growing and evolving portfolio. * Anticipate future portfolio and pipeline needs to inform thoughtful expansion of the scientific communications team over time. * Define future role profiles and succession plans to ensure the organization scales effectively as new assets and therapeutic areas are added to the portfolio.  Decision-Making Authority * Accountable for regional scientific communications strategy, priorities, and execution across the North America portfolio. * Final scientific approval authority for regional scientific communications materials within established governance and SOPs. * Authority to manage external vendors and agency partners. * Escalation authority for complex scientific, compliance, or reputational risk issues related to scientific communications. Strategic Partnerships & Cross-Functional Leadership * Serve as a strategic partner to North America Medical Affairs Leadership, Therapeutic Area Heads, Field Medical, Global Medical Affairs, and Global Scientific Communications to ensure alignment of scientific communication strategies and execution. * Collaborate closely with Clinical Development, HEOR, Regulatory Affairs, Legal, Compliance, Commercial, Digital, Omnichannel, and Alliance partners to develop and deliver impactful, compliant scientific communications and medical education initiatives. * Represent North America Scientific Communications on cross-functional governance committees, leadership forums, and strategic initiatives, providing scientific communications expertise and influencing organizational priorities. * Foster strong alignment between regional and global scientific communications strategies, ensuring consistency, operational excellence, and effective dissemination of scientific evidence across the product lifecycle. * Build and maintain productive relationships with external stakeholders, including investigators, scientific authors, vendors, and agency partners, to support high-quality scientific communication deliverables. Subordinates: Medical Communication Directors (2) and Senior Manager, PRC/MRC Job Requirements: Education Advanced Scientific or Clinical Degree: An earned Ph.D., Pharm.D., or M.D. in a relevant life sciences, biomedical, or clinical discipline is strictly required. Experience * Minimum 12+ years of experience in Medical Affairs, or related roles within pharmaceutical or biotechnology organizations, at least 6 years in Scientific/Medical Communication. * Senior leadership experience managing scientific communications teams and leading complex, cross-functional, matrixed initiatives at regional or global scale. * Extensive oversight of end-to-end scientific communications activities, including publications, medical education, field medical materials, congress strategy, and digital scientific content. * Strong understanding of publication planning standards, medical governance, and regulatory and compliance requirements within a highly regulated environment. * Experience serving as a strategic partner to Medical Affairs leadership, with ability to influence cross-functional stakeholders and align scientific communication strategies with enterprise objectives. * Background contributing to transformation initiatives in Medical Affairs, including modernization of scientific communications and evolution toward digital and omnichannel engagement models. * History of building, leading, and developing high-performing, multidisciplinary teams, including mentorship of managers and senior scientific communications professionals. * Experience operating within global or regional matrix organizations, ensuring alignment between regional execution and global scientific communications strategy.   Technical Skills & Competencies * Deep understanding of Medical Affairs operating models, governance structures, and the role of Medical Affairs across the product lifecycle, including its interface with Clinical Development, Regulatory, and Commercial functions. * Strong expertise in strategic planning, portfolio prioritization, and resource allocation within complex, global matrix organizations. * Comprehensive knowledge of Medical Affairs planning and execution, including scientific communications, publication planning, medical education, field medical strategy, evidence generation, and investigator-sponsored research activities. * Solid understanding of clinical development processes, regulatory requirements, compliance standards, and industry guidelines governing Medical Affairs operations. * Experience establishing and optimizing governance frameworks, operational processes, and performance metrics that enhance effectiveness, consistency, and scalability of Medical Affairs activities. * Ability to influence and align senior stakeholders across global and regional organizations without direct authority, driving consensus in highly matrixed environments. * Strong strategic acumen and business orientation, with the ability to translate enterprise priorities into actionable plans, clear governance structures, and measurable outcomes. * Advanced communication and executive presentation skills, with the ability to engage senior leadership and support informed, cross-functional decision-making. * Strong analytical capability, leveraging data, insights, and performance indicators to support prioritization, resource decisions, and continuous improvement. * Proficiency in business planning, portfolio tracking, and collaboration tools, with strong command of Microsoft Office applications (PowerPoint, Excel, and related tools).  Non-Technical Skills Ability to thrive in a fast-paced environment while managing ambiguity effectively. Strong work ethics are required. Passion for personal learning and professional development. Cultural sensitivity and adaptability within multinational organizations. The anticipated salary for this position will be $250,000 to $286,000.  The actual salary offered for this role at commencement of employment may vary based on several factors including but not limited to relevant experience, skill set, qualifications, education (including applicable licenses and certifications, job-based knowledge, location, and other business and organizational needs. The listed salary is just one component of the overall compensation package. At Kyowa Kirin North America we provide a comprehensive range of benefits including: * 401K with company match * Annual Bonus Program (Sales Bonus for Sales Jobs) * Generous PTO and Holiday Schedule which includes Summer and Winter Shut-Downs, Sick Days and, Volunteer Days * Healthcare Benefits (Medical, Dental, Prescription Drugs and Vision) * HSA & FSA Programs * Well-Being and Work/Life Programs * Life & Disability Insurance * Concierge Services * Long Term Incentive Program (subject to job level and performance) * Pet Insurance * Tuition Assistance * Employee Referral Awards The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market. KKNA and all of its employees have an obligation to act in accordance with the law and with integrity in all our operations and interactions It is the policy of Kyowa Kirin North America, Inc. to provide equal employment opportunity to all qualified persons without regard to race, religion, creed, color, pregnancy, sex, age, national origin, disability, genetic trait or predisposition, veteran status, marital status, sexual orientation or affection preference or citizenship status or any other category protected by law. When you apply to a job on this site, the personal data contained in your application will be collected and stored by Kyowa Kirin, Inc. (“Controller”), which is located at 510 Carnegie Center Dr. Princeton, NJ 08540 USA and can be contacted by emailing kkus.talentacquisition.8h@kyowakirin.com. Controller’s data protection officer can be contacted at usprivacyoffice@kyowakirin.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of General Data Protection Regulation (EU) 2016/679 (“GDPR”) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.  Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. The transfer will be made using appropriate additional safeguards under the standard contractual clauses approved by regulators for transfers of personal data outside the European Union. Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.  Under the GDPR, if you are located in the European Union, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability, and to lodge a complaint with an EU supervisory authority. If you have any questions about our use of your data, you may contact us by email at usprivacyoffice@kyowakirin.com. RECRUITMENT & STAFFING AGENCIES Kyowa Kirin does not accept agency resumes unless contacted directly by internal Kyowa Kirin Talent Acquisition. Please do not forward resumes to Kyowa Kirin employees or any other company location; Kyowa Kirin is not responsible for any fees related to unsolicited resumes. #LI-JC1

About Inizio Ignite: Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health. Company Descriptor Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health. Our Research Partnership healthcare market research team provides research and insights to inform and power healthcare decisions. Serving a variety of clients across the lifecycle, our expertise includes data, research & insights (proprietary syndicated and custom research) and brand tracking (ATU). Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward. About the team: We have recently established a new Scripting Team in India, based in Gurgaon. This hub is part of the global Operations team and sits within the Data Management & Dashboard Delivery (DMD) capability. The team supports ad hoc, tracking and syndicated quantitative studies as the business transitions from an outsourced vendor model to a stronger blended / in-house delivery model. The team scripts and maintains online questionnaires for healthcare professionals, patients and other key stakeholders. By integrating complex logic, customized routing, validation checks and robust testing, the team ensures high-quality data capture and supports downstream data processing, analytics, dashboarding, reporting and insight generation. As the team scales, the priority is to strengthen scripting quality, technical governance, capability-building and readiness for more complex programming requirements. Your primary role: The Scripting Senior Manager - SME is a senior Subject Matter Expert role within the Scripting department, reporting to the Associate Director, Data Management & Dashboard Delivery (DMD). The role provides the highest level of in-house scripting expertise for India DMD and acts as the technical authority, escalation point and quality owner for complex survey programming. This role is critical to scaling the scripting function and de-risking the transition from outsourced delivery to a blended / in-house model. It combines hands-on complex scripting with technical governance, quality ownership, team coaching, process development, capability-building and stakeholder advisory. The successful candidate will help build confidence that the India team can deliver increasingly complex scripting requirements to the required quality standard while reducing dependency on external vendors. This will include: * Acting as the senior technical SME for the Scripting department, providing expert oversight across complex online survey programming, advanced logic, routing, validation, quotas and respondent experience. * Providing hands-on scripting and programming of high-complexity online surveys using the Confirmit platform, including custom logic, advanced routing, validations, quality controls and troubleshooting. * Exploring emerging survey technology, AI-enabled research tools and automation opportunities, with the ability to assess which solutions can practically improve scripting quality, speed and scalability. * Acting as the escalation point for complex scripting issues, technical risks and quality concerns across ad hoc, tracking, Pathfinder, Ignite, syndicated and other quantitative study types. * Providing upfront technical review of complex questionnaires to identify scripting risks, confirm feasibility and recommend efficient survey design solutions * Supporting the transition from an outsourced model to a blended / in-house model by assessing scripting complexity, identifying readiness gaps, highlighting capability or resourcing risks and capturing lessons learned as work moves in-house. * Building and delivering an upskilling plan for the scripting team, with particular focus on complex programming requirements such as conjoint exercises, segmentations, advanced routing, trackers and syndicated study complexity. * Providing technical guidance, mentoring and quality feedback to Scripting Senior Managers, Managers and Executives; line management may be included where required as the team scales. * Partnering closely with Research, Project Management, Data Processing, Dashboarding and Analytics teams to ensure scripting design supports accurate downstream data flow, tabulation, dashboarding and reporting. * Advising internal stakeholders on scripting best practice, feasibility, risks, options and solutions, translating technical considerations clearly for non-technical audiences. Your skills and experience: * More than 11 years of experience in a senior scripting role within a market research agency, with evidence of operating at SME / technical lead level; healthcare / life sciences market research experience is strongly preferred. * Deep proficiency in Confirmit's scripting platform, including authoring, complex logic implementation, deployment, testing, troubleshooting and quality control. * Strong practical knowledge of JavaScript, HTML and CSS for customizing survey functionality, layout and respondent experience. * Experience using AI or automation tools to improve survey scripting, QC, documentation, code review or workflow efficiency. * Proven experience scripting complex quantitative research studies, ideally including trackers, syndicated studies, conjoint exercises, segmentations, complex routing, quotas and validation requirements. * Strong understanding of quantitative research methodologies, questionnaire structures, healthcare market research standards and the downstream implications of scripting decisions for data processing, analytics, dashboarding and reporting. * Experience establishing, maturing or improving an in-house scripting function, ideally including process design, quality frameworks, documentation, training plans and transition from outsourced delivery. * Demonstrable experience mentoring, coaching and developing scripting team members, including quality feedback, capability-building and support for complex technical problem solving. * Strong analytical judgement, problem-solving ability and the confidence to identify, escalate and resolve quality, feasibility or delivery risks. * Excellent communication skills, with the ability to explain technical issues, options and implications to non-technical stakeholders in an international environment. Ideal profile: * You are a hands-on technical expert who can operate as the senior SME, quality owner, escalation point, coach and trusted advisor to senior stakeholders. * You are comfortable sitting above the standard Senior Manager role, providing expert challenge, guidance and technical assurance without losing the ability to get hands-on when needed. * You are proactive, dedicated and enthusiastic, with a can-do attitude and a strong ownership mindset. * You demonstrate a high level of accuracy and attention to detail, as well as strong organisation and prioritization skills. * You are comfortable working in a scaling team where processes are still being built and where ambiguity needs to be turned into clear ways of working. * You are collaborative and able to build effective relationships across Research, Project Management, DMD, Data Processing, Dashboarding, Analytics and UK stakeholder groups. * You communicate ideas, risks and issues in a clear, practical and solution-focused way. * You are motivated by the opportunity to build a new scripting capability, strengthen in-house delivery and develop others. * Experience developing reusable scripting templates, code libraries, macros, checklists, QC frameworks or automation tools that reduce manual effort and improve the TAT Life at Research Partnership: We love what we do and continuously strive for innovation and creativity. We believe everyone should continuously be learning and provide: - A comprehensive training and development programme for all staff, from entry level apprentice to senior management. - Opportunities for international travel and collaboration. - A relaxed and friendly working environment.   Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

Head of Youth & Amateur Products About Hawk-Eye Innovations   Hawk-Eye Innovations, a Sony Sports Technology company, is the technology behind sport's biggest moments. From electronic line calling at Wimbledon and the US Open, to VAR, Goal-Line Technology and Semi-Automated Offside in football, ball tracking in cricket, the TMO in rugby, replay in the NFL, NHL and NBA, and Statcast in MLB, when the world's biggest events need to make the right call, capture the perfect angle, or unlock the next layer of insight, they trust Hawk-Eye. Since 2001 we've been making sport fairer, safer, more engaging and better informed, fusing computer vision, AI and broadcast craft across 25 sports in 100+ countries. Pioneering. Inspiring. Innovating in sport, from the field to the fan. Role Overview   Hawk-Eye's technology has defined elite sport for over two decades. Now, we are embarking on one of the most exciting strategic opportunities in our history: bringing that same world-class capability to the amateur sports market. As Head of Youth & Amateur Products, you will be the driving force behind this mission. This is a rare opportunity to build a new business unit from the ground up, leveraging Hawk-Eye's existing IP, data infrastructure, and brand credibility to unlock a new audience. You will lead across strategy, product development, commercial, and operations, with full P&L accountability and significant headroom to build a team around you. This is a senior entrepreneurial leadership role. You will have the backing of a world-class technology organisation, the expertise from the most successful sports technology officiating company, freedom to operate, and the commercial mandate to deliver meaningful growth. Key Responsibilities   Strategy & Market Development * Define and own the long-term vision and strategic roadmap for the Youth and Amateur business unit. * Identify key sports markets and amateur segments with the greatest opportunity for Hawk-Eye technology adoption. * Conduct market research and competitive analysis to inform strategic decisions and prioritise investment. * Develop and manage business cases for new market entry and product expansion. * Work closely with senior leadership to align Youth & Amateur strategy with wider Hawk-Eye and Sony Sports business objectives. * Monitor industry trends and emerging technologies to ensure Hawk-Eye remains ahead of the competitive curve in amateur sports tech. Product Development * Lead end-to-end development of new Youth & Amateur products; built from the ground up for amateur, grassroots, and recreational markets. * Translate complex, professional-grade technology into accessible, scalable, and affordable solutions without compromising on quality. * Define product requirements, user stories, and success metrics in collaboration with engineering and design teams. * Oversee the full product lifecycle: concept, prototyping, testing, launch, and continuous iteration. * Ensure products meet high standards of usability, performance, and reliability appropriate for consumer and semi-professional markets. * Foster a culture of innovation and continuous improvement within the product team. Commercial * Own the commercial strategy for Youth & Amateur, including pricing models, go-to-market planning, and revenue targets. * Identify and develop partnerships with sporting bodies, clubs, leagues, and retail or digital distribution channels in target markets. * Lead commercial negotiations and manage key stakeholder relationships. * Drive customer acquisition, retention, and growth strategies across amateur sports markets globally. * Collaborate with marketing to develop compelling campaigns and differentiated brand positioning for Youth & Amateur products. * Report on commercial performance against plan, providing clear insight and strategic recommendations to leadership. * Deliver growth expectations and ROI as defined within the agreed business plan. Operations & Team Building * Build and manage the operational infrastructure required to support the Youth & Amateurbusiness unit at scale. * Recruit, develop, and lead a high-performing cross-functional team across product, engineering, commercial, and operations. * Establish processes and frameworks for efficient product delivery, team collaboration, and performance management. * Manage budgets, resources, and timelines to ensure delivery against strategic milestones. * Work cross-functionally with Hawk-Eye's existing technology, engineering, and operations teams to leverage internal capabilities. * Identify and manage third-party vendors, partners, and suppliers as required. * Implement robust reporting mechanisms to track operational performance and drive accountability. About You   You are an entrepreneurial senior leader with a track record of building businesses or business units from early-stage through to commercial scale. You combine strategic clarity with hands-on delivery, and you are motivated by the chance to bring transformative technology to a market that has never had access to it. * Proven senior leadership experience, ideally within sports technology, consumer technology, or a related B2C or B2B2C industry. * Demonstrated track record of building and scaling products or business units; ideally from a standing start. * Strong strategic thinker with the ability to translate vision into actionable plans and commercial outcomes. * Commercially astute, with direct experience owning revenue targets and go-to-market strategies. * Solid understanding of product development processes with the ability to lead cross-functional teams through the full product lifecycle. * Experience working in or alongside amateur, grassroots, or participatory sports markets is highly desirable. * Exceptional communication and stakeholder management skills; able to influence at all levels, from engineers to board. * Entrepreneurial mindset: comfortable with ambiguity, adaptable, and relentlessly driven by results. * Thrives in fast-paced, high-expectation environments where ownership and initiative are rewarded. * Genuinely passionate about sport and the power of technology to transform participation at every level. * A natural leader and talent magnet; someone who builds strong teams and creates an environment where people do their best work.

SUMMARY OF THE ROLE: Maze is building an AI-native vulnerability management platform. Our autonomous agents investigate, triage, and remediate security findings the way a senior analyst would, only faster and at scale. As Head of AI, you'll own the intelligence that makes those agents work: the AI research and implementation strategy for the whole company, plus the crown-jewel technical problem underneath it. Our investigation agents run multi-step, non-deterministic trajectories across a toolset of 180+ tools, tested against a ground-truth exploit lab we built for exactly this purpose. Knowing whether they're getting better, and making them better, is the most important technical problem at Maze. It's the heart of this role. This is a hands-on leadership role, not a management layer. You'll set AI direction as a member of the engineering leadership team reporting to the CTO. But you'll spend most of your time building: designing evaluation frameworks for non-deterministic agents, running fine-tuning and model-routing experiments against real data, prototyping new techniques and getting them into the product. You'll lead a small, strong AI team (3–4 engineers today) by setting the technical bar and doing the work alongside them, while working closely with our ML tech lead and the product teams building agents day to day. Your impact comes from what you ship, not the size of your org. We're not looking for someone to run a large team from two layers up. We're looking for someone who wants to define how generative AI transforms cybersecurity and keep their hands on the code. This role suits a deep LLM-era practitioner who has shipped agentic systems to production, can reason about transformer internals and fine-tuning from first principles, and moves fast. We're a three-product company with a lot of surface area, a well-funded Series A (Theory Ventures) behind us, and a Series B on the horizon. The AI foundation you set now becomes the moat we compete on for years — this is a foundational hire whose standards will shape Maze's AI trajectory well past this raise. YOUR CONTRIBUTIONS TO OUR JOURNEY: * Own AI strategy and research direction: Set the technical roadmap for our AI capabilities. Stay ahead of the research curve to find, validate, and prioritise the techniques that differentiate Maze, and turn what's real into a concrete, sequenced roadmap while discarding the hype. * Own agent quality and evaluation: Build and run the frameworks that tell us whether our investigation agents are improving. That means trajectory evaluation, ground-truth scoring against the exploit lab, and end-to-end benchmarks for non-deterministic, multi-step behaviour. This is the core problem of the role. * Build the breakthroughs yourself: Prototype a new technique in days, get it into the product, and measure the impact. You'll spend most of your time hands-on in the codebase, acting as the technical product manager who guides it to production. * Run fine-tuning and model experiments on real data: Own fine-tuning pipelines, context engineering, model migration, and cost/routing optimisation grounded in production data, not proofs of concept. * Guide prioritisation across the AI team: New techniques, papers, and ideas surface constantly. You'll be the filter deciding which of them are actually worth a prototype this week, and which are noise - keeping the team focused on what moves the needle. * Lead a small team by doing: Set technical direction for the AI engineers, raise the bar through pairing and review, hire as we scale, and stay close enough to the work to make the hard architectural calls yourself. * Partner with the CTO and engineering leadership: Turn the AI roadmap into shipped capability, and make sure evaluation is wired into how the whole team builds. * Get in front of customers: Occasional direct customer exposure, translating what security teams need into concrete improvements to the ML pipeline. * Set the pace: Ship prototypes in days, not quarters. Bring urgency to a domain where most of the field still moves slowly. WHAT YOU NEED TO BE SUCCESSFUL: * Hands-on technical leadership: A track record of leading AI work while personally building it. Strategy and implementation. You lead from the front. If you've moved permanently into management and stopped shipping, this isn't the right fit. * Shipped LLM/agentic systems to production: You've built and run generative-AI systems that real customers use, not research prototypes or slideware. You can point to agents or LLM features you put into production and improved over time. * Deep LLM-era technical depth: You can explain transformer architecture, training, fine-tuning (e.g. LoRA), and inference from first principles. We test this directly. A strong pre-LLM ML pedigree (RL, NLP, recommendations, ASR) is valuable but won't substitute for modern generative-AI depth. * Built evaluation frameworks for non-deterministic systems: You've designed and run evals for multi-step, non-deterministic agents: trajectory evaluation, LLM-as-judge, fine-tuning result measurement. This capability is rare and it's the one we most want. It will set you apart. * Top-tier pedigree with a builder's edge: Experience at a leading AI organisation or strong AI-native startup where you raised the technical bar rather than coasted on the brand. * Unambiguous startup signal: You've operated at early stage or built something from zero. You move fast, own outcomes end-to-end, and don't need a large org around you to ship. Founder experience is a strong plus. * Pace and urgency: You ship prototypes in days. You make pragmatic calls on models, cost, and scope to keep momentum, and you're impatient with quarters-long cycles. * Sharp, concise communication: You communicate clearly and tightly in a remote-first, English-speaking team, in writing and live. You get to the point. * Nice to Haves: * Security, vulnerability-management, or adversarial-domain background. Strongly preferred. Every candidate we've rated highly has had it. Offensive security, vuln management, threat detection, or applying AI to security problems all count. * Comfort in front of customers, able to translate agent behaviour and capability into terms a security team understands. * Model cost/routing pragmatism: real experience cutting inference cost and migrating between models in production. * Track record at a successful AI-first startup, scaling a system from experimentation to production impact. * PhD or published work in ML/AI at top-tier venues, paired with real production experience. YOUR FIRST 90 DAYS * Days 1–30: Get fully up to speed on every agent we've built and how our ML evaluation pipeline works today. Start drafting a short, mid, and long-term technical plan. * Days 31–60: Ship something fundamentally new — for example, fine-tune a small model and get it into production. * Days 61–90: Move onto bigger bets — RLHF for specific use cases, scalability of the evaluation approach, and deeper customer-facing model tuning.   THIS ROLE IS NOT FOR: * Manager-of-managers or 2nd/3rd-line leaders who direct rather than build. * Fractional, advisory, or part-time profiles. * Research-only backgrounds without production shipping experience. WHY JOIN US: * The hardest problem in the field, unsolved. Evaluating non-deterministic, multi-step agents against ground truth is an open problem, and we've built the exploit lab and 180+ tool agent infrastructure to attack it. You'd own it, at the intersection of generative AI (LLMs and agents) and cybersecurity. * A team you'll want to be measured against. Founders and engineers from Amazon, Elastic, and Tessian. Hands-on leaders who've been part of multiple acquisitions and an IPO. Most people who join do so because of how strong the team already is. * Build the AI-native company from the ground up. A well-funded Series A (Theory Ventures) with a Series B on the horizon, early enough that you'll set the technical standards for how AI investigates security at scale. * Cybersecurity as a force for good. The work directly helps organisations stop attacks. Measurable impact, real customers, immediate feedback on what you ship. * Founding-level ownership and upside. Significant equity, a seat on engineering leadership, and a path to VP of AI as the team scales around what you build.

Aker Systems was founded in 2017 by a team of experienced technology professionals who recognised an opportunity to provide highly secure enterprise data platforms to large organisations.  We build and operate ground-breaking, ultra-secure, high performance, cloud-based data infrastructure for the enterprise. Our proprietary technology solutions drive performance and reduce costs while helping our clients to improve the management and sharing of data across their organisations. In 2024, Aker Systems won the Breakthrough Culture Awards highlighting growth companies putting culture first. In 2020 Aker Systems was recognised as a ‘One to Watch’ on the Sunday Times Tech Track.  The Company was also recognised at the Thames Valley Tech Awards 2020; winning the Thames Valley Tech Company of the year, the Emerging Tech Company and High Growth Tech Business categories.  We encourage people of all different backgrounds and identities to apply.  We are committed to maintaining an inclusive, and supportive place for you to do your very best work. The Senior Manager, Delivery Lead, serves as the bridge between strategic vision and technical execution on a specific project or projects.  Reporting to the Director, Programme Delivery, you lead multidisciplinary teams to deliver complex initiatives. In this role, you will build and maintain teams, including managing and mentoring a team of Delivery Managers, fostering a highly collaborative environment where execution meets human-centric leadership. In this role, you will be the 'manager of managers,' responsible for unblocking complex dependencies across multiple workstreams and ensuring our technical teams have the clarity and momentum they need to deliver excellent results to our clients. A UK Government Security Check (SC) clearance is required for this role.  If you don’t hold SC clearance, we will support you to apply assuming you have lived and worked in the UK for a minimum of 5 years. Duties & Responsibilities * Lead the end-to-end delivery of complex projects * Work closely with internal and external stakeholders and external delivery partners to deliver high quality cloud & data solutions for our clients * Proactively identify and manage technical or operational dependencies across multiple workstreams to reduce delivery risk * Act as the primary point of escalation for delivery teams, rapidly resolving impediments and unblocking problems to maintain pace * Identify areas for improvement and contribute to the wider growth of Aker’s delivery capability and processes * Work with other departments (Sales/Finance/HR) to ensure that projects’ budgets are estimated, costed and resourced appropriately * Collaborate with architecture, infrastructure and security to ensure Aker delivery teams are fully aligned to the client’s outcome * Provide effective reporting of project delivery, timelines, milestones and budgets to senior business stakeholders * Work with Account Managers, participate in client commercial reviews and support creation of SoWs for future deliverables * Take responsibility for the quality of the team’s output and ensure the client satisfaction is of a high standard * Translate technical progress and risks into clear, non-technical updates for the Director and other senior business stakeholders * Manage a mentor a multidisciplinary team including engineers and analysts, fostering a high-performance culture and continuous improvement. including performance management, mentoring, engagement and team building * Provide constructive and real-time feedback through goal setting, regular 1:1s, personal development conversations and annual appraisals * Encourage team camaraderie and collaboration. Resolve any conflicts within the team promptly and effectively thus ensuring a positive and productive working environment * Successfully onboard and train new hires, complete probation milestones and processes, create robust inductions and provide career development support and guidance Core Competencies * 7+ years of experience in a delivery management role with a proven track record of leading complex, large-scale projects required * Experience of Public Cloud Services and technologies (AWS, GCP, Azure) * Previous experience leading cross-functional teams, including the management of managers, strongly preferred * Have a good understanding of technical solutions and data integration * Deep expertise in Agile (Scrum, Kanban) and traditional Waterfall frameworks, with the ability to blend them based on the context * Familiarity with software delivery pipelines, Jira, Azure DevOps, or other digital delivery tools for real-time tracking * Strong team management ability, with emotional intelligence to manage conflict and motivate diverse teams * Vendor or offshore management experience a plus * Advanced stakeholder management, negotiation and conflict resolution skills including being comfortable in dealing with challenging and pressurised situations * Ability to understand complex organisational structures and multi-supplier landscapes * A driven leader who can shape a team and bring them on the journey to success for our clients * Vendor or offshore management experience preferred * ITIL v3 Foundation and /or SAFe Agile preferred * UK Government project experience preferred       Aker Systems Attributes At Aker we work as a team; we are collaborative, hardworking, open, and delivery obsessed. There is no blame culture here: try things, and take responsibility for the outcomes. You are always part of the wider Aker. We help our colleagues and take pride in successfully achieving difficult tasks. We run towards problems and help to solve them. Communicate always, do so accurately and in a timely fashion. In return, we offer a competitive salary, 25 days holiday plus bank holidays, company paid medical insurance and life assurance, pension scheme, annual training allowance, wellbeing allowance, virtual GP, Employee Assistance plan and more. Equal Opportunities Aker Systems fosters a diverse environment that encourages openness in its communications and is committed to providing equal employment opportunity for all people regardless of race, religion, gender or sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status or other personal characteristics. We embrace differences of opinion and diversity because they help challenge us and find new groundbreaking technical solutions.

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.  ABOUT THE WORK This position is on our Applied AI team, which is responsible for helping Honor safely and pragmatically apply AI across our operating model, product systems, and internal workflows. The mission of the Applied AI team is to help Honor become an organization that learns faster, remembers more, and continuously compounds what it learns over time. We believe the most valuable use of AI at Honor is not isolated task automation, but building durable organizational intelligence: systems that retain operational context, surface relevant prior learning, support better decisions, and help teams turn fragmented insights into repeatable improvements. Honor operates in a deeply relationship-driven industry. The best home care operators personalize service because they remember the details, understand context, and adapt to the situation. At Honor’s scale, that requires thoughtful systems: reliable context, governed access, reusable AI patterns, traceable workflows, and product experiences that help humans and agents make better decisions together. As a Senior Engineer on Applied AI, you will help design, build, and productionize the foundations that make this possible. You may work on systems that power AI-assisted sales follow-up, operational defect analysis, reusable memory and retrieval patterns, internal agentic tools, AI-powered data analysis, schedulable workflows, or closed-loop feedback systems that connect audits, product changes, and measurable business outcomes. You will work closely with engineering, product, design, data, operations, security, and business stakeholders to move quickly while maintaining the discipline needed for production systems. This team is highly exploratory, but the work is not a lab exercise. We are looking for engineers who can turn ambiguous AI opportunities into safe, reliable, measurable product and platform capabilities. We have an exciting runway ahead of us. As AI becomes an operational layer across Honor, we need engineers who can help create the paved roads: secure model access, compliant data pathways, observability, cost controls, evaluation patterns, human-in-the-loop workflows, and reusable architecture that allows teams across Honor to adopt AI without creating long-term fragmentation. ABOUT YOU * You thrive in a diverse, cross-functional team, collaborating with design, product management, data, operations, security, and other engineering teams. * You are excited by ambiguous, high-leverage problems where the right answer requires both technical judgment and operational empathy. * You enjoy building production-grade systems that connect user-facing workflows, backend services, data pipelines, and AI/LLM capabilities. * You’ve built and maintained production-grade features in Python, or have transferable experience in common languages like Node.js and are willing to learn Python. * You know how to design reliable data models and have used relational databases at scale. * You have been a key contributor to the design and implementation of large, complex projects. * You are comfortable working in and refactoring legacy, monolithic systems while also designing new services and integration patterns. * You are a strong communicator, both verbally and in writing, and can explain technical tradeoffs to technical and non-technical audiences. * You think carefully about quality, observability, privacy, security, and operational risk. * You are excited to work with AI systems in a way that is pragmatic, measurable, and grounded in real business outcomes. * You are willing to participate in an on-call rotation in collaboration with our tier 1 support team. SOME, OR ALL, OF THESE ARE TRUE * You have experience building LLM-powered products, AI agents, retrieval systems, memory systems, or evaluation frameworks. * You have worked with model providers or platforms such as AWS Bedrock, OpenAI, Gemini, Anthropic, or similar systems. * You have experience with secure data access patterns, RBAC, auditability, or compliant data workflows. * You have built internal tools, workflow automation, or systems that support operations teams at scale. * You are comfortable working with messy operational data and turning it into reliable product or platform capabilities. * You have experience designing systems that involve human-in-the-loop review, feedback loops, or measurable quality improvement. * You are knowledgeable about microservice architecture and best practices. * You have experience working with an RPC architecture. * You are comfortable with frontend development and have experience with JavaScript frameworks like React. * You have experience leveraging observability and monitoring tools like DataDog. * You enjoy mentoring and spreading knowledge to other engineers. * You are energized by building foundations that help other teams move faster and more safely. TECH YOU MAY USE * Python * Thrift * MySQL * AWS * AWS Bedrock * OpenAI, Gemini, Anthropic, or similar model platforms * JavaScript * React * Looker * GitHub * DataDog * Internal agentic tools and workflow automation platforms   #LI-Remote Our range reflects the hiring range for this position.  We use national average to determine pay as we are a remote first company.  Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program.  Honor offers generous equity packages that increase with position level and responsibilities, and a 401K with up to a 4% employer match. We provide medical, dental and vision coverage including zero cost plans for employees.  Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.  We offer a generous time off program, mental health benefits, wellness program, and discount program.   Hiring Salary Range $160,000—$180,000 USD At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.  ABOUT THE ROLE: The Care Pro Performance Partner Partner is an individual contributor role that serves as the primary owner of Care Pro performance management across the organization. Partnering cross-functionally to ensure consistent, fair, and compliant performance outcomes. This role applies independent judgment to resolve complex performance cases, proactively identify performance risks, and improve consistency and quality across performance management practices. This role involves partnering cross-functionally with HR, Operations, and Recruiting teams to prevent performance progression, balance CP experience with client care quality, and ensure fair, compliant, and timely performance outcomes. While this role does not manage people, it operates with significant autonomy and influence. KEY RESPONSIBILITIES: Performance Management & Case Ownership * Own end-to-end performance management for a range of performance issues including complex and escalated CP cases within a defined performance management framework. * Complex CP cases are defined as cases that include multiple event types and/or excessive and repetitive issues. * While escalated CP cases impact care consistency and scheduling needs for high touch clients, which requires immediate review and resolution. * Review and investigate performance events that impact client care experience. * Apply independent judgment within an established policy and escalation frameworks to determine appropriate corrective action, including coaching, warnings, and separation when necessary. * Occasionally utilize advanced judgment to adapt performance management approaches in unique scenarios that require deviation from the defined framework while maintaining compliance with company policy and employment standards/regulations.   * Identify and perform handoff for protected and escalated scenarios to the appropriate teams [CPHR & Trust & Safety] within the determined handoff SLAs.  * Ensure all performance actions are documented clearly, consistently, and in compliance with Honor policies and employment best practices. Performance Operations & Service Standards * Adhere to established KPIs and SLAs, including a 24–48 hour response time for all inbound CP performance inquiries and ticket outreach. * Manage a high-volume caseload, averaging approximately (90+ tickets closed per week, 130+ ticket comments/week) with thorough and compliant documentation.   * Conduct consistent proactive outreach, averaging 45+ outbound calls per week, with an average talk time of approximately 7–8 minutes per call. * Maintain operational efficiency with an average case resolution time of approximately 6 days and an overdue ticket rate of less than 15%. * Balance productivity expectations with quality, ensuring performance decisions are timely, fair, and aligned with Honor policies. Proactive Performance Monitoring & Early Intervention * Proactively review individual CP performance history to identify repeat behaviors, emerging trends, and early risk signals. * Determine when early intervention is appropriate to prevent escalation or further client impact. * Surface trends, insights, and risks to relevant partners and leaders with clear recommendations. CPRM Partnership & Enablement * Partner closely with Care Pro Relationship Managers to reinforce consistent performance feedback and escalation standards. * Partner with CPRMs on identifying trending performance concerns and applying performance management frameworks effectively. * Lead targeted calibration or training sessions to improve consistency and confidence in performance-related conversations. Risk Awareness & Compliance * Identify potential employment risks, protected issues, or systemic concerns and escalate appropriately. * Maintain and apply base level knowledge of relevant employment protections and regulations regarding termination and employment status changes. * Successfully balance CP experience, client outcomes, Honor policy, and employment risk considerations when making performance decisions. ABOUT YOU: To succeed in the role, you’ll need: * 5–7 years of professional experience * 2+ years of experience managing performance, employee relations and/or HR operations in a high-volume distributed workforce. * Strong judgment and decision-making skills, including comfort navigating ambiguity and complex performance scenarios * Exceptional communication skills, with the ability to deliver difficult feedback clearly and compassionately * Strong cross-functional collaboration skills and the ability to influence without authority * High attention to detail and strong investigative and documentation skills * Comfort analyzing performance data, identifying trends, and translating insights into action * Strong sense of ownership and accountability for outcomes * Commitment to supporting Care Professionals while prioritizing safe, high-quality client care * Ability to thrive in a fast-paced environment with competing priorities   Our range reflects the hiring range for this position.  We use national average to determine pay as we are a remote first company.  Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program.  Honor offers equity and 401K with up to a 4% match.  We provide medical, dental and vision coverage including zero cost plans for employees.  Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.  We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range $75,600—$84,000 USD At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.

Summary of the Role: As Security Research Lead at Maze, your research directly shapes our products and how our AI understands real risk. This is a unique opportunity to join a well-funded Series A startup building at the intersection of generative AI and cybersecurity, leading the research function that makes our products sharper than anything else on the market — and gives Maze a credible technical voice in the security community. You'll set the bar for our vulnerability research: defining the methodologies that separate critical risk from noise, validating and contextualising the threats our AI surfaces, and feeding that expertise straight into product and engineering to improve how we detect, prioritise, and remediate. You'll work hand-in-hand with our AI/ML, product, and engineering teams — close to the roadmap and the code, not off to one side — turning what you find into capabilities that crush the competition. Alongside that, you'll amplify the work externally: surfacing novel vulnerabilities and building research narratives that earn real reach, giving Maze technical credibility with practitioners and customers. This role is perfect for a security researcher with real depth in cloud and application security who is ready to step up: someone who wants their research to ship as product, can lead a small research team, and can tell a story that lands with a technical audience. The ideal candidate has done this inside another security vendor and wants to build both great products and a research brand from a strong foundation. What you'll work on: * Make Our Products Brilliant: Feed research directly into product and engineering — work close to the roadmap and the codebase to sharpen how we detect, prioritise, and remediate, building capabilities that outclass the competition * Shape How Our AI Understands Risk: Translate deep threat research into the labels, signals, and product feedback that train our models to prioritise vulnerabilities like a seasoned researcher * Lead Our Security Research Function: Set the direction, standards, and methodologies for how Maze researches, validates, and prioritises cloud and application security threats, scaling a small team of researchers as we grow * Find Novel Vulnerabilities That Get Reach: Surface original research and build narratives — blog posts, technical talks, podcasts, video, conference presentations — that earn real reach and give Maze technical credibility with the security community * Build Authoritative Technical Intelligence: Produce detailed research on exploitation techniques, attack vectors, and remediation across cloud infrastructure and application security, enriched with CVE, advisory, and threat-intel sources * Set the Standard for Research Quality: Establish the frameworks and review processes that keep our vulnerability assessment consistent, defensible, and ahead of the threat landscape * Grow the Bench: Mentor and develop researchers, raising the technical bar of the team and creating a research culture others want to join What You Need to Be Successful: * Proven Security Research Depth:** 6+ years in hands-on security research, with a strong track record investigating complex vulnerabilities, building proof-of-concepts, and validating real-world threats * Cloud & Application Security Expertise: Deep knowledge of cloud (AWS) and application security vulnerabilities, attack vectors, and how they actually get exploited at scale * Research That Ships as Product: A track record of turning research into product and engineering outcomes — working closely with eng, product, and ML teams to translate findings into shipped capabilities, not reports that sit on a shelf * A Public Track Record: Demonstrated ability to be the voice of security research externally — published research, conference talks, well-received technical content, or a recognised presence in the community * Vendor-Grade Perspective: Direct experience inside a security tooling or research organisation, with a view on what good research operations look like and how to build credibility in market * Technical Investigation Skills: Strong coding and scripting (Python, Go, or similar) for automating research, building validation tooling, and creating PoCs * Communication That Lands: Ability to translate complex security research for technical practitioners, customers, and internal AI/ML and product teams without losing rigour * Leadership Instinct: Experience leading or mentoring researchers, setting standards, and owning a domain end-to-end in a fast-moving environment * Startup Readiness: Comfortable operating with ambiguity and limited structure, prioritising ruthlessly, and building the function as you run it * Nice to haves: * Experience with AI/ML security or working with AI-generated security findings * An established personal brand or following in the security research community * Open-source contributions to security tools or research * Experience setting up or scaling a research/labeling operation * Industry certifications (OSCP, AWS Security, CISSP, etc.) Why Join Us: * Ambitious Challenge: We're using generative AI (LLMs and agents) to solve some of the most pressing challenges in cloud and application security. You'll define how AI understands and prioritises vulnerabilities — and how the market talks about it. * Expert Team: We are a team of hands-on leaders with experience in Big Tech and Scale-ups, who have been part of the leadership teams behind multiple acquisitions and an IPO. * Build Products and a Research Brand: A rare chance to build a security research function from a strong foundation where your research ships as product — directly shaping what we build and how Maze is seen in the security community. * Impactful Work: Cybersecurity is a force for good. Your research will directly improve how thousands of organisations understand and respond to threats, scaling expert security knowledge through AI. * Build an AI-native Company: Join early enough to shape everything from the ground up, with significant equity upside and the room to grow into senior security leadership.