operational efficiency

Job Description WHAT YOU WILL DO As Retail Labour & Productivity Manager, you lead and develop a specialist team while owning the global frameworks for labour standards, workforce planning and productivity across our retail formats. You set the foundations for how labour is planned, deployed and measured, ensuring the right balance between productivity, fairness, customer experience and operational efficiency. You will: Lead, coach and develop a specialist team, setting clear direction, priorities and ways of working Own and continuously improve the end‑to‑end time library, ensuring activity‑based labour standards are accurate, data‑driven and reflect real store operations Define and evolve the role architecture across retail formats, ensuring clarity, consistency and alignment with the operating model Develop and maintain demand and volume driver models, using key predictors such as traffic, transactions and delivery patterns Set seasonality rules and productivity benchmarks to enable accurate labour forecasting and clear performance expectations Act as a subject matter expert on workforce management processes, tools and systems Partner with key stakeholders to embed labour and productivity frameworks into processes, systems and ways of working Support change management and communication related to new labour models, standards and scheduling updates WHO YOU WILL WORK WITH You will work closely with Retail Operations, Workforce Management, Tech, Controlling and Sales Market teams. In this role, you combine people leadership with strong stakeholder partnering to ensure labour and productivity frameworks are effectively implemented and continuously improved across the organisation. WHO YOU ARE You are a confident and structured leader with a strong analytical mindset, comfortable working at the intersection of strategy and operational detail. We are looking for people with: Solid experience within workforce management, labour standards, productivity modelling or operational analytics Experience working with scheduling systems, labour forecasting tools and retail workforce platforms Proven leadership experience, with the ability to coach and develop specialist teams Strong analytical skills and the ability to translate insights into clear, actionable recommendations Experience working in complex retail or large‑scale operational environments Fluency in English, both written and spoken WHO WE ARE H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices and sustainable solutions. We want to liberate fashion for the many and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together we want to use our power, our scale and our knowledge to push the fashion industry towards a more inclusive and sustainable future. Read more about us here WHY YOU’LL LOVE WORKING HERE At H&M Group we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. An example of our benefits: 25% Staff discount on all our H&M Group brands both in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories and ARKET). H&M Incentive Programme – HIP. Learn more about the programme here. JOIN US Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. Take the next step in your career together with us. The journey starts here. This is a permanent position based in Stockholm, please send your CV in English as soon as possible. *We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application

At Voi, we’re on a mission to create safe, sustainable, and reliable ways to move around cities. As a Fleet Specialist Associate, you’ll play an important role in keeping our vehicles safe, available, and ready for everyone to ride. This is a hands-on and varied role where each day is different. You’ll work alongside supportive teammates, learn practical skills, and contribute to smoother, more sustainable urban mobility. YOUR MISSION AT VOI You’ll help ensure our fleet is safe, well-maintained, and accessible. Your work will be split between in-field operations and warehouse activities. 🚴 In the field Perform battery swaps to keep vehicles available for riders Reposition vehicles and maintain tidy, accessible parking areas Identify damaged or non-functioning vehicles, carry out minor fixes where possible, and escalate when needed Support safe and compliant vehicle deployment Locate and retrieve vehicles as instructed Represent Voi in a positive and respectful way when interacting with the public Support local engagement and awareness events when needed 🛠️ In the warehouse Clean and prepare vehicles to meet quality standards Carry out basic repairs and maintenance with guidance and training Assist with receiving, packing, and moving vehicles and batteries Support recycling and simple disassembly processes Maintain a clean, organised, and safe workspace Use tools and equipment responsibly, following Health & Safety guidelines WHAT YOU NEED TO EMBARK We’re looking for someone reliable, proactive, and eager to learn. You enjoy teamwork and feel comfortable in a hands-on, fast-paced environment. Requirements: Able to complete tasks efficiently and stay organised Committed to safe working practices and following processes Comfortable asking questions and raising issues when needed Team player with flexibility to adapt to changing priorities Positive attitude and willingness to learn Interest in vehicles or basic mechanics Nice to have (not essential) High school diploma or equivalent Fluency in english, both verbal and written Local knowledge of Malmö JOB CONDITIONS Working hours: Part time Contract type: Seasonal contract Start date: To be discussed WHY VOI? Working at Voi is more than just a job; Our People Promise includes a personal Voiage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this, you’ll have the opportunity to: Join Europe's #1 micromobility company Get “skin in the game” through our employee options program and play a crucial part in developing our warehouses Have a direct impact on our continued success and the development of the micromobility industry in Sweden Work with inspiring, motivated and fun colleagues towards a common goal At Voi, we are committed to responsible and ethical recruitment practices, ensuring that all recruitment processes are fair, transparent, and free from exploitation. We operate under the principle that we cover the associated recruitment costs, meaning that no recruitment fees or related costs are charged to workers at any stage of the hiring process. All such costs are borne by Voi, and we require the same standards to be upheld across the agencies we partner with. We work only with recruitment partners who share our commitment to ethical practices and regularly review our processes to ensure compliance, protect workers’ rights, and promote a safe and respectful hiring experience for all our candidates. Are you ready to become a Voiager?