Head of Strategy & Business Operations

Voi Technology

YOUR MISSION AT VOI As Head of Operations Strategy (Germany) you will report to the General Manager and set Voi’s operations strategy across the region, driving scalable, efficient, and high-performing operations. In this role, you will define operating models, optimise cost and performance, and ensure strong alignment between local markets and central functions to support business growth and operational excellence. This will include: Strategy & Alignment * Developing, communicating and implementing the regional operations strategy in close partnership with local and central stakeholders, ensuring alignment between markets and functions to support business growth and operational excellence. Operating Model & Performance * Developing and evolving operating models (including 3PL, workforce management, and service design) to enable scalable and efficient operations. Managing budgeting, forecasting, and cost performance, partnering with FP&S to drive financial discipline. * Overseeing unit economics, ride performance, and utilisation to inform city-level P&L decisions and market profitability. * Building and evolving performance frameworks (KPIs, dashboards, routines) and oversee data and platform management across the region, ensuring high-quality data, strong adoption, and actionable insights. * Identifying, monitoring, and preparing for city launches while delivering high-impact operational initiatives (e.g. feature rollouts, warehouse sourcing, fleet swaps, WFM model changes, 3PL implementations). Analytics & Optimisation * Driving operational and rider analytics, translating insights into actions that improve performance while balancing cost and rider experience, and addressing critical operational issues and misalignments. Leadership & Team Development * Supporting and developing the operations strategy team by setting clear goals and aligning work with strategic priorities. * Acting as a senior strategic partner to local teams * Contributing to global operations discussions, sharing insights to support cross-market alignment and capability development. WHAT YOU NEED TO EMBARK We are looking for an analytical, strategic operational leader with great interpersonal skills and the ability to influence and align stakeholders on operational initiatives with clear business outcomes. In addition, we believe the right person has: * Professional fluency in German and English * Bachelor’s degree in operations, engineering, business or similar. * 6-10 years’ experience in operations strategy, logistics/field operations, or a high-growth environment. * Proven experience managing budgeting, forecasting, and operational cost performance. * Strong analytical capability with experience in deep data analysis and translating insights into strategy. * Experience driving complex, cross-functional initiatives and influencing senior stakeholders. * Strong understanding of operational models, including 3PL and workforce management. * Experience managing and developing high-performing teams. * Experience using AI in a role-specific context, with a focus on continuously improving output quality. Don’t meet every requirement? If you are excited about this role and our mission, and have relevant, transferable skills, we encourage you to apply - even if you don’t check every box. WHY VOI? Working at Voi is more than just a job; our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to: * Join Europe’s #1 micromobility operator and one of the fastest-growing scaleups * Get “skin in the game” through our employee stock options program and have a key role in driving our operational success in Germany. * Work with inspiring, motivated and fun colleagues towards a shared mission * Join the micromobility-revolution and be a part of creating sustainable cities made for living, free from noise and pollution.

Voi Technology

YOUR MISSION AT VOI As Head of Operations Strategy (UK & Ireland) you will report to the General Manager - UK&I and set Voi’s operations strategy across the region, driving scalable, efficient, and high-performing operations. In this role, you will define operating models, optimise cost and performance, and ensure strong alignment between local markets and central functions to support business growth and operational excellence. This will include: Strategy & Alignment * Setting, communicating and implementing the regional operations strategy in close partnership with local and central stakeholders, ensuring alignment between markets and functions to support business growth and operational excellence. Operating Model & Performance * Developing and evolving operating models (including 3PL, workforce management, and service design) to enable scalable and efficient operations. * Managing budgeting, forecasting, and cost performance, partnering with FP&S to drive financial discipline. * Overseeing unit economics, ride performance, and utilisation to inform city-level P&L decisions and market profitability. * Building and evolving performance frameworks (KPIs, dashboards, routines) and oversee data and platform management across the region, ensuring high-quality data, strong adoption, and actionable insights. * Identifying, monitoring, and preparing for city launches while delivering high-impact operational initiatives (e.g. feature rollouts, warehouse sourcing, fleet swaps, WFM model changes, 3PL implementations). Analytics & Optimisation * Driving operational and rider analytics, translating insights into actions that improve performance while balancing cost and rider experience, and addressing critical operational issues and misalignments. Leadership & Team Development * Supporting and developing the operations strategy team in London by setting clear goals and aligning work with strategic priorities. * Acting as a senior strategic partner to local teams, with close indirect oversight of the fleet management organisation. * Contributing to global operations discussions, sharing insights to support cross-market alignment and capability development. WHAT YOU NEED TO EMBARK We are looking for an analytical, strategic operational leader with great interpersonal skills and the ability to influence and align stakeholders on operational initiatives with clear business outcomes. In addition to being fluent in English, we believe the right person has: * Bachelor’s degree in operations, engineering, business or similar. * 6-10 years’ experience in operations strategy, logistics/field operations, or a high-growth environment. * Proven experience managing budgeting, forecasting, and operational cost performance. * Strong analytical capability with experience in deep data analysis and translating insights into strategy. * Experience driving complex, cross-functional initiatives and influencing senior stakeholders. * Strong understanding of operational models, including 3PL and workforce management. * Experience managing and developing high-performing teams. * Experience using AI in a role-specific context, with a focus on continuously improving output quality. Don’t meet every requirement? If you are excited about this role and our mission, and have relevant, transferable skills, we encourage you to apply - even if you don’t check every box. WHY VOI? Working at Voi is more than just a job; our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to: * Join Europe’s #1 micromobility operator and one of the fastest-growing scaleups. * Get “skin in the game” through our employee stock options program and have a key role in driving our operational success in the United Kingdom and Ireland. * Work with inspiring, motivated and fun colleagues towards a shared mission * Join the micromobility-revolution and be a part of creating sustainable cities made for living, free from noise and pollution. At Voi, we are committed to responsible and ethical recruitment practices, ensuring that all recruitment processes are fair, transparent, and free from exploitation. We operate under the principle that we cover the associated recruitment costs, meaning that no recruitment fees or related costs are charged to workers at any stage of the hiring process. All such costs are borne by Voi, and we require the same standards to be upheld across the agencies we partner with. We work only with recruitment partners who share our commitment to ethical practices and regularly review our processes to ensure compliance, protect workers’ rights, and promote a safe and respectful hiring experience for all our candidates.

Relax Tech Sweden AB

At Relax Gaming, we’ve seen firsthand how AI and automation can genuinely change the way we work in day-to-day operations across the business. We’re now looking for a Head of AI & Automation to help us build on that momentum. This is a role for someone who enjoys working close to the business: understanding how things actually work today, spotting opportunities to improve them, and turning those ideas into structured, real-world solutions that make a difference. You’ll lead our AI & Automation function and collaborate with teams across the company: from Support and Compliance to Finance, Legal, IT and beyond, helping us scale what’s already working and explore what’s possible next. This role is open in our Stockholm office in Urban Escape, Regeringsgatan 25. What you’ll be doing Working closely with teams across the business You’ll spend time with different departments to understand their workflows, challenges, and goals and help identify where automation or AI can create real value. Turning ideas into clear, actionable plans You’ll take insights from the business and turn them into detailed project specifications (e.g., workflow descriptions, pain points, feasibility assessments, and expected outcomes), giving our development team everything they need to build effectively. Building and prioritising our pipeline You’ll own and continuously evolve our AI & Automation roadmap, balancing impact, feasibility, and readiness across the organisation. Supporting adoption and understanding You’ll help teams feel confident using AI tools and solutions through workshops, demos, and by showcasing what’s already been achieved. Leading and growing the team You’ll support and guide a small, growing team, but your primary output isn't management. It's the project specs and pipeline that drive what gets built next. You'll create clarity around priorities and make sure the team always knows what to build and why. A quick clarification: This role is focused on business process automation and applied AI across the organisation. It is not about building AI features for games. We think you’ll enjoy this role if you: Have experience writing technical specifications, project briefs, or requirements documents that development teams actually used to build from Have 10+ years of experience in technology, business analysis, systems analysis or similar Have worked closely with business stakeholders, not just in purely technical roles Have hands-on experience delivering automation end-to-end Are comfortable working across different business areas Communicate clearly and enjoy making complex topics easy to understand Feel comfortable presenting to senior stakeholders Are based in (or open to relocating to) Stockholm It’s a plus if you also have Experience with applied AI tools (e.g. GPT, Azure OpenAI, Copilot, Power Automate) Experience in regulated environments (e.g. iGaming) Experience managing or mentoring a team Worked with process improvement or maturity frameworks Experience showcasing work through demos, training, or presentations A habit of measuring impact (efficiency gains, cost savings, etc.) What success could look like In your first months, you’ll start building relationships across the business, shape a clear pipeline of opportunities, and help bring several initiatives into development, while creating visibility and understanding at the leadership level. Why this role matters A small team at Relax has already delivered meaningful impact through automation and AI: from reducing manual work to improving response times and enabling teams to focus on higher-value tasks. This role is about helping us scale that impact thoughtfully across the company. Life at Relax Are you ready to join a creative, forward-thinking team shaping the future of iGaming? At Relax, we value curiosity, diversity, and the courage to challenge limits. With 350+ colleagues across 10+ locations, we combine stability with constant evolution, driven by passion and teamwork. Relax offers an environment where you can grow, learn, and make real impact. Collaboration is central to how we work, and our success comes from the talent and dedication of our people. If you’re motivated by quality, results, and meaningful connections, you’ll fit right in. No matter where you’re based, you’ll find the same supportive, respectful, and ambitious spirit that defines Relax Gaming. About Relax Gaming Relax Gaming Group was founded in 2010 with the goal of simplifying B2B content delivery for the modern iGaming landscape. With business simplicity and collaboration central to its ethos. Via a quick one-time integration, Relax Gaming now provides access to a roster of 4,000+ casino games to 1,000+ operator brands with a diverse range of proprietary products, including Poker, Bingo, and it's own extensive slot portfolio. High-quality aggregated content from multiple partner studios is provided through its selected Silver Bullet (commercially represented) and Powered By Relax (commercially independent) partners.