Account Executive - Benelux Market

YOUR MISSION Role Description At Nicolab, customer success is fundamental to our mission. We partner closely with physicians to ensure they realize the full clinical and operational value of our solutions. We believe that the greatest impact of our technology is achieved when it becomes an integral part of day-to-day clinical decision-making. As a Customer Success Specialist, you are responsible for helping customers successfully adopt and expand the use of Nicolab's solutions, including StrokeViewer and Nicolab Assist in EMEA. By building strong relationships with clinicians, understanding their challenges, and proactively supporting them throughout their journey, you help ensure they achieve meaningful improvements in workflow efficiency and patient outcomes. You play a critical role in shaping and executing Nicolab’s regional and company-wide Customer Success strategy, ultimately driving customer retention, regional adoption, and long-term customer satisfaction. Through data-driven insights, regular customer engagement, and close collaboration with our Commercial, Product, and Implementation teams, you identify opportunities to increase adoption, address risks early, and ensure customers continue to see value from our solutions. Ultimately, your work directly contributes to Nicolab's mission of empowering healthcare professionals with the right information at the right time. Today, our technology contributes to a 12% increase in patients being free from severe long-term disability after a stroke. As Nicolab Assist expands beyond stroke care into other clinical domains, you will help ensure that even more healthcare professionals and patients benefit from the impact of our technology. Key Responsibilities  * Drive adoption of StrokeViewer, Nicolab Assist, and other Nicolab solutions across hospitals, clinicians, and regional stroke networks. * Execute Customer Success initiatives across the EMEA region and contribute insights to improve Customer Success programs and strategy. * Monitor customer usage, adoption, retention, and success KPIs to measure value realization, identify risks, and drive proactive actions that support successful outcomes. * Build strong relationships with KOLs, physicians, stroke teams, hospital leadership, and other key stakeholders. Develop customer champions and reference sites that support adoption and expansion opportunities. * Conduct regular customer reviews and engagement meetings to support adoption, address concerns, and maintain proactive relationships throughout the customer lifecycle. * Develop and maintain Customer Success Plans for assigned customers across EMEA, including biannual reviews of adoption goals, operational priorities, and customer success metrics. * Support customer retention by proactively identifying risks, strengthening customer engagement, and identifying opportunities for account growth in partnership with the Commercial team. * Represent the Voice of the Customer within Nicolab for the assigned customer base. * Work with Product, Development, Operations, and Commercial teams to address customer needs and priorities. * Deliver customer and partner training programs and support customer communications, including product updates, release notes, adoption campaigns, surveys, and training initiatives. * Support post-market surveillance activities by documenting and escalating customer feedback, complaints, and product observations in accordance with company processes, including the preparation of final post-market surveillance reports. YOUR PROFILE Qualifications  * 2+ years of experience in a customer success, account management, or related role within the healthcare industry, or 2+ years in a hospital * Understanding of clinical workflows and the challenges faced by healthcare professionals in hospital environments. * Strong analytical and problem-solving skills, with the ability to identify customer risks, opportunities, and adoption trends. Ability to work with a strong cross department team to support technical, support, and training aspects. * Customer-centric mindset: Understanding of customer service principles and the ability to maintain a customer-first approach in all activities. * Professional fluency in English. * Tech savvy What you'll Bring * Understanding of hospital workflows and the challenges faced by clinicians in delivering timely, high-quality patient care. * A customer-focused mindset with a genuine interest in helping customers achieve successful adoption and measurable value from Nicolab solutions. * Ability to analyse customer usage data, identify adoption opportunities or risks, and take appropriate action. * Strong communication and relationship-building skills, with the ability to engage effectively with clinicians, hospital stakeholders, and cross-functional teams. * A collaborative approach and willingness to work closely with Commercial, Product, Implementation and Development teams to support customer success. * Strong organisational skills with the ability to manage multiple customer activities, priorities, and follow-up actions WHY US? We Offer You  * Chance to make a real difference in patients' lives * Work in a stimulating environment with a motivated team * Flexible Employment Agreement: Part time / Fulltime / Freelance * Flexible working hours * Laptop + home office/IT equipment* * Employee Stock Option Plan (ESOP)* * Corporate programs including Employee Referral Program with rewards * Learning & Development opportunities including in-house training and coaching, professional certifications, and over 22,000 courses on LinkedIn Learning Solutions and much more.         *All benefits and perks are subject to certain eligibility requirements  Application Process * Interview with Recruiter/HR * Interview with Hiring Manager * Technical assessment with Peers (no managers present)  * Prior employment verification check (reference/background check) * Interview with Executive

ABOUT FAIRPHONE Fairphone is more than just a company - we are a global leader in sustainable, modular electronics, on a mission to change the electronics industry from the inside out. Built on strong social and environmental values, we are a diverse and inclusive team from all walks of life creating market consumer electronics that make a real impact. At Fairphone, you will find a supportive and safe space where everyone can be themselves, collaborate openly, and have the freedom to learn and grow - because that’s how we innovate and drive change together!  So… are you a proactive, self-motivated team player who loves taking initiative and bringing positive energy? Do you thrive in a fast-moving start-up or scale-up environment? Are you a great communicator who values collaboration and embraces different perspectives? And most importantly, do you feel a strong connection to Fairphone’s mission and values? If you're nodding along and thinking, “Yes, that’s me!”, then check out our vacancy below!  Please know that we acknowledge that we are living in a time where the use of AI can bring many efficiencies and support. However, we want to know the real YOU. Please try to limit the use of AI tools to generate answers to the application; we value authenticity and encourage you to use your creativity!  * Location: Amsterdam * Hours: 40 hours per week * Start: ASAP but latest 01.08.2026 * Contract duration: The 1st 12-month employment contract with the possibility of extension to permanent  * Deadline to apply: We review applications on a rolling basis. Please apply as soon as possible. ABOUT YOUR ROLE Fairphone’s sales strategy is to successfully sell its products to consumers, companies and organizations who are keen to support our movement towards a fairer electronics value chain. This not only means sales through Fairphone’s own webshop but also cooperating with like-minded partners in the industry, such as operators, distributors, retailers/e-tailers: this is what our Partners Sales team focuses on. KEY RESPONSIBILITIES & OBJECTIVES Drive Sales Growth & Strengthen Partner Relationships * Achieve or exceed sales targets within the Switzerland and Austria, contributing to the overall revenue growth. * Build and nurture strong strategic partnerships with new & existing partners. * Enhance partner engagement by offering timely support, addressing challenges, and uncovering new growth opportunities together. Effective Forecasting & Pipeline Management * Ensure accurate sales forecasting by consistently managing the sales pipeline and providing timely updates. * Track sales progress and adjust strategies to meet both short-term and long-term sales objectives. Collaboration & Team Alignment * Collaborate with cross-functional teams, including marketing, product, and customer support, to ensure smooth service delivery and a positive partner experience. * Actively participate in team meetings, sharing insights and feedback to improve team processes and performance. Improve Market Intelligence * Stay updated and provide valuable market insights by tracking industry trends, competitors, and customer preferences, as well as industry best practices, product innovations, and sales techniques. * Gather insights from partners and customers to nurture your growth mindset and contribute to product development and marketing strategies. Increase Brand Awareness and Representation * Represent Fairphone at industry events, conferences, and partner meetings to build brand awareness and establish a strong presence in the market. * Communicate Fairphone’s story and values with enthusiasm to attract potential partners and consumers. YOUR SKILLS & EXPERIENCE * You have a minimum of 5 years of experience in sales, preferably in the Telco/consumer electronics industry, * You have excellent written and verbal communication skills in German and English, * Experience in partner/account management, preferably in the B2C segment of your territory, * Passion for sales and understanding of the smartphones or consumer electronics industry, * Experience in building and executing strategic growth plans, * Strong planning skills and ability to drive sales initiatives, * Experience building strategic partnerships with new and existing accounts, * Cross-functional team collaboration experience, * Familiarity with Google Docs and Sheets for business communication and case development, * Experience selling to direct partners and via distributors, * Hands-on, organized, and excellent written and verbal communication skills and English and preferably your territory. WHAT FAIRPHONE CAN OFFER YOU? * The opportunity to create an impact on the electronics industry around the world. * A diverse work environment full of international, passionate, warm-hearted team members. * 25 paid holidays per year (based on a full-time contract) next to the other public holidays in the Netherlands. You’ll also get a day off on your birthday! Additionally, the longer you stay, the more holidays you get!  * Daily, healthy lunch, organic FairChain coffee, and many more tasty things. * You will join Fairphone’s collective pension scheme, and we will contribute to building your pension. * You will receive a MacBook, Fairbuds,  and a Fairphone as working devices. * Hybrid working model: We are remote-friendly and also contribute up to €250 toward your home office set-up. * Public transport allowance – we fully cover your 2nd-class commute from your home to the office * Bike allowance – We support you with a bike purchase of up to €300, and you’ll also have a yearly repair budget of up to €100! We also cover 23 cents per km for your biking distance from home to the office (or train station) and back! * Grow with us! We encourage you to develop at Fairphone. In addition to €500 for L&D, we’ll support your career goals with coaching (Inuka), workshops, or courses that you can join with your development budget. You will get access to Udemy with unlimited courses and trainings. * Kitchen with beautiful views of the IJ waterfront. * There’s a gym in the building where you can build healthy habits, stay active and have fun with your colleagues, as well as a subscription to our mental & physical well-being services (Inuka & Urban Sports).