Acquisition Account Manager, Mid-Market (Southern Europe)

Reddit

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com. The Mid-Market international team is responsible for building the international ads engine outside of the US, onboarding & growing advertisers to achieve their marketing objectives with proven solutions and at pace globally.  Last year we launched our sales team in Amsterdam that is focused on growing our Mid-Market business in DACH. This is an opportunity for you to be part of the team that expands the Reddit footprint: design the strategy, develop a strong book of business, and bring the magic of Reddit into the DACH market! We're looking for a sharp, positive and motivated self-starter to help us build this team! New Business Client Partners will be responsible for seeking out new high-potential clients and building the foundation for mutually beneficial, long-term partnerships by aligning your clients' company goals with opportunities on the Reddit ads platform.  In person attendance at our Amsterdam office is required.  Core Responsibilities: * Identify and reach out to new clients, establishing mutually beneficial relationships and educating them on Reddit and the Reddit ads platform * Act as the CEO of your book of business, and take full ownership of strategic bets, revenue forecasting, and ensuring operational rigor * Work with Sales Ops Lead to develop a book of business and outbound sales pipeline * Communicate feedback on our sales processes, narratives, and products in order to advocate for customers and improve the team's effectiveness and efficiency * Collaborate with Account Managers to build mutually beneficial partnerships between your customer base and Reddit Qualifications:  * 6+ years of relevant experience in online media sales (platform experience preferred) * Strong understanding of the media landscape and broad network of clients in DACH * Have relevant experience using New Business tools such as Zoominfo, LinkedIn, Salesforce etc. * Proven track record of meeting or exceeding sales targets, strong negotiation skills, and ability to build and maintain client relationships * Experience with and passion for new business acquisition with proven equivalent work experience * Motivated self-starter who thrives in unstructured environments * Users-first orientation * Positive outlook, team player * Fluent in German and English Benefits:  * Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support * Family Planning Support * Gender-Affirming Care * Mental Health & Coaching Benefits * Private Pension plan with Employer-matching * 100% employer-sponsored group medical plan * Income Replacement Programs * Flexible Vacation & Paid Volunteer Time Off * Generous Paid Parental Leave #LI-Hybrid In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews. During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors. Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.

Reddit

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com. You are the critical success driver for new Mid-Market clients on Reddit. Your mission is to rapidly onboard new accounts, establish a clear Test & Learn roadmap, drive campaign optimization, and achieve core client goals within the first six months. By proving the value of the platform By ensuring our clients are set up to succeed on Reddit, and identifying early upsell opportunities, you will ensure clients are in a rapid scaling mode before graduating them seamlessly to the Account Executive team. Key Responsibilities: * Client Onboarding & Strategy:Lead the process of them activating on Reddit for the first time by supporting them with the Business Manager and initial campaign creation processes. * Performance Optimization & Goal Attainment: Proactively analyze campaign performance data, implement a continuous Test & Learn roadmap (e.g., A/B testing creative, audience segmentation), and provide data-backed recommendations to help clients beat their initial goals. * Upsell & Revenue Scaling: Identify and secure scaling opportunities within the first two quarters by demonstrating clear ROI, leading to expanded budgets and seamless transition to the Goods team. * Cross-Functional Collaboration: Collaborate closely with internal teams to ensure clients are onboarded to Reddit effectively by submitting tickets to troubleshoot issues, and improve their set up and performance. * Graduation Readiness: Ensure all clients meet clearly defined Success Criteria and are positioned for high growth before formally transitioning them to the Goods Account Executive. * Monitor and analyze client account performance: The ability to articulate complex data stories in simple language to customers via meetings, presentations and emails * Organic and paid: Introduce and upskill new advertisers on Reddit Pro and Reddit’s organic best practices, and create a journey for them to run across organic and paid successfully  What You'll Bring: * 4+ years experience in a Client Success, Account Management, or Media Planning/Strategy role, preferably within a digital advertising, social media or performance marketing environment  * Strong analytical skills, excellent communication, high attention to detail, and an organised, methodical and proactive approach to working with a high volume of clients and internal teams * Proficient in using data and working with Excel to provide insights, optimization recommendations and prove ROI * Expertise in Test & Learn and Measurement Lift methodologies and creating structured learning agendas for clients  * Solid understanding of customer marketing funnel and traditional marketing ecosystem * Understanding of digital measurement, tracking fundamentals and mobile measurement partners * Tenacious and proactive approach to working through product, process, and client challenges * Demonstrated ability to cultivate strong relationships with external partners * A passion for social media, insights, client success and partnerships  Benefits: * Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support * Family Planning Support * Gender-Affirming Care * Mental Health & Coaching Benefits * Group Personal Pension Scheme with Employer match * Private Medical and Dental Scheme * Income Replacement Programs * Bike to Work scheme * Flexible Vacation & Paid Volunteer Time Off * Generous Paid Parental Leave #LI-Hybrid   In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews. During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors. Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.

Trustpilot

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a Mid-Market Account Manager, you are responsible for retaining and growing a defined portfolio of existing customers on the DACH market. You act as the commercial owner of each relationship — identifying the value drivers for the customer, setting up joint business goals and KPIs, driving renewals, expanding accounts, and positioning Trustpilot as a long-term partner that delivers measurable business value. You combine commercial acumen with relationship depth, collaborating closely with Customer Success Managers to ensure adoption, satisfaction, and sustainable revenue growth. You are accountable for contributing to strong Gross Renewal Rate (GRR) and Net Revenue Retention (NRR) results by executing defined renewal processes, maintaining Salesforce accuracy, and supporting customers to achieve measurable value. This role combines hands-on learning, customer interaction, and operational excellence — preparing you to progress into a full Account Manager role.  What you'll be doing: * Own your Book of Business and expand your revenue. Take ownership of your numbers. * Identify Customers Goals and Drivers in order to derive its individual Trustpilot value drivers. Set up joint business goals and KPIs to measure success. * Strategically understand the customers situation, know their goals and challenges. * Retention & Renewal: Own the end-to-end renewal process, delivering high Gross Renewal Rates (GRR) and predictable retention. * Growth & NRR: Drive portfolio expansion through upsell and cross-sell to achieve strong Net Revenue Retention (NRR) and overall portfolio growth. * Account Planning: Build and maintain detailed account plans, stakeholder maps, and accurate forecasts in Salesforce. * Customer Engagement: Lead commercial and strategic conversations, including business reviews and contract discussions. * Cross-Functional Collaboration: Partner with Customer Success to ensure value realization, with Marketing on customer stories, and with Product on feedback loops. * Operational Excellence: Ensure accurate data, forecasting discipline, and pipeline visibility across your portfolio. Who you are: * You have experience in account management, expansions, renewals or a similar customer-facing role within a SaaS or subscription-based company. * Strategic Thinker: you focus on customers goals and how to generate value for the customer. You are a value based thinker and seller. * Strong understanding of financial numbers, P&Ls, retention, NRR, upsell, and cross-sell motions. * Solid commercial awareness with the ability to link product value to customer outcomes. * Skilled at managing a large portfolio and keeping accurate account data in CRM systems. * Excellent communication, stakeholder management, and negotiation skills. * Comfortable analysing account performance data and forecasting renewals. * Able to work cross-functionally and thrive in a fast-moving, target-driven environment. * A good understanding of the digital advertising/search marketing industry – preferred. What’s in it for you? * Competitive compensation package + bonus * Company Pension Scheme with a 4% of gross salary employer contribution (no matching required).  * 20 days holiday with an additional 8 days after 6 months of continuous employment * 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community * Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist * Benefit-in-kind of 44€ a month, which can be used for a range of purposes such as private healthcare, accommodation, a company car, a gym membership, an interest-free loan, travel expenses, or any other expense  * Health benefit of 50€ a month which you can use to spend on anything that supports positive health * Full access to Headspace, a popular mindfulness app-based service designed to promote positive mental health and access to a 24/7 Employee Assistance Plan * Prime location with stunning views of the Alster in a brand-new office space Still not sure? We want everyone to feel welcome at Trustpilot. We’re excited to hear about your experiences and how you can help us create a great culture for our team. So don’t worry if you don’t tick every single box - we’d still love to hear from you! #LI-AP1     About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.  We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.  Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.