Customer Support Associate (German Speaking)

bloomon

bloomon is turning the flower industry on its head – for the better. How? By disrupting the traditional supply chain!  We skip the auction and wholesale, to shorten the journey for our flowers.  And we harness technology, brand and innovation to deliver gifts and subscriptions that delight our customers across Europe.   We launched in Amsterdam in 2014, and in 2021 joined forces with Bloom & Wild, the UK's fastest growing ecommerce company (according to the Financial Times).  Our group is backed by top tier investors and is now home to a family of 3 strong brands, Bloom & Wild, bloomon and Bergamotte.  Together, we’ve delivered over 20 million orders (and counting!), making us the largest direct to consumer flower business in Europe.   Our vision is to create the destination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the Bloom & Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination.    We care wildly about people and our planet. Which is why we’re so proud to be a certified B Corp™ – committed to making long-term positive change for our community, and the world around us.   🛠️ Customer Delight Team @ Bloom & Wild Group With the same care we are watering our flowers and arranging our beautiful bouquets, we are looking after our customers and helping them out.   - Do you love to be in contact with people, take problems seriously, and strive for solutions?  - Do you have a friendly personality and like to make people happy?  - Are you proactive and like to work in a dynamic environment?   Join our Customer Delight Team as a Customer Delight Associate and bring joy to customers' days with every interaction!   In this role, you'll focus on supporting both our bloomon and Bloom & Wild brands (can be London or Amsterdam based), delivering exceptional service that leaves a lasting impression. As a part of the German Customer Delight team, handle requests from German-speaking customers, requiring flexibility and adaptability to meet diverse needs. In this role, you will be responsible for our German customers via email, whatsapp, live chat and phone. From time to time we will also ask you to jump into our Dutch email queue (we have a great translation tool) and all English queues.   It is essential that you can think in a solution-oriented way and are able to work independently. For this position, it is also a must that you are empathetic and can put yourself in our customers' shoes. You will carry out varied work and be given a lot of responsibility straight away. Being organised, proactive and ready to hit the ground running will be essential to success in the role.    We are a hybrid team working across the UK, Netherlands and Germany and take time to regularly connect remotely and in person.     Please note that this role requires fluent Dutch language skills.

bloomon

Do you have a friendly personality and like to make people happy?  Are you proactive and a creative problem solver? Do you love being part of a dynamic team? Do you have some experience supporting customers across a variety of channels? While our Flowers team looks after our beautiful bouquets, our Customer Delight team takes care of our wonderful customers.  We work around the clock to support and delight our customers at every turn - ensuring no question goes unanswered, and always looking for ways to improve our customer experience.  We’re always keen to speak with anyone who is passionate about great customer service and is looking to develop their skills in this area.  If you are a fluent Dutch and English speaker (German and Danish speakers also needed!), with a little bit of experience in a customer-focused  role, we’d love to hear from you! We hire throughout the year and are able to offer hybrid, flexible (24-40 hour) working patterns across Monday - Sunday.  We have offices in Amsterdam and London, and are also able to offer remote working in Germany. More about us... bloomon is turning the flower industry on its head – for the better. How? By disrupting the traditional supply chain!  We skip the auction and wholesale, to shorten the journey for our flowers.  And we harness technology, brand and innovation to deliver gifts and subscriptions that delight our customers across Europe. We launched in Amsterdam in 2014, and in 2021 joined forces with Bloom & Wild, the UK's fastest growing ecommerce company (according to the Financial Times).  Our group is backed by top tier investors and is now home to a family of 3 strong brands, Bloom & Wild, bloomon and Bergamotte.  Together, we’ve delivered over 20 million orders (and counting!), making us the largest direct to consumer flower business in Europe. Our vision is to create the destination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the Bloom & Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination.  We care wildly about people and our planet. Which is why we’re so proud to be a certified B Corp™ – committed to making long-term positive change for our community, and the world around us. Creating a kind and caring workplace where everyone feels they belong is hugely important to us. We actively welcome all backgrounds, perspectives, ideas and experiences, and encourage everyone to share their opinions openly, so we can learn from our differences.

bloomon

bloomon is turning the flower industry on its head – for the better. How? By disrupting the traditional supply chain!  We skip the auction and wholesale, to shorten the journey for our flowers.  And we harness technology, brand and innovation to deliver gifts and subscriptions that delight our customers across Europe.   We launched in Amsterdam in 2014, and in 2021 joined forces with Bloom & Wild, the UK's fastest growing ecommerce company (according to the Financial Times).  Our group is backed by top tier investors and is now home to a family of 3 strong brands, Bloom & Wild, bloomon and Bergamotte.  Together, we’ve delivered over 20 million orders (and counting!), making us the largest direct to consumer flower business in Europe.   Our vision is to create the destination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the Bloom & Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination.    We care wildly about people and our planet. Which is why we’re so proud to be a certified B Corp™ – committed to making long-term positive change for our community, and the world around us.   🛠️  Procurement Team @ Bloom & Wild Group You’ll be joining the engine room of Bloom & Wild’s fastest-growing categories. While we are known for our flowers, our Procurement team provides the operational and supply chain foundation for our non-horticultural range. From fresh-baked treats and luxury hamper components to home, lifestyle, and the essential packaging that delivers the "wow" moment.  Our team is divided into two clear pillars: Strategic Procurement and Stock Planning. As the Stock Planning Lead, you will report to the Head of Procurement & Inventory, acting as the architect of our operational procurement function and building the scalable systems we need to grow. We are a team that "cares wildly" about impact. Working closely with partners across the business, we ensure the infrastructure is in place to support their vision. Our focus is on delivering perfect availability, optimising inventory health, and enabling rapid range expansion through robust operational processes. This is a rare opportunity to help shape a function from the ground up and see your work directly fuel our success as we scale.